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Added 39 mins ago
C
Director, Client Support
CIBC
Toronto, ON
- Full-time
As the Director, Client Support in Business Banking, you'll lead a team of Manager Advisory Services (MASs) who oversee Financial Services Associates (FSAs) delivering both lending and…
Added 53 mins ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
The Finance Director serves as a strategic business partner to the Leadership Team in support of Husky’s Global Service Business and Customer Success Management strategy. This role provides…
Added 3 hours ago
UO
Manager of Operations
University of Victoria
Victoria, BC
- Full-time
Reporting to the Director of the Kula: Library Futures Academy, the Manager of Operations provides leadership for the planning, coordination, communications, and operational infrastructure…
Added 3 hours ago
LH
Physiotherapist
Lifemark Health Group
Grande Prairie, AB
- Full-time
Robust onboarding and supervised new grad program.
Added 6 hours ago
LS
Bilingual Manager, Events & Engagement - Permanent - 19624
LRO Staffing
Ottawa, ON
- Full-time
Reporting to the Director, Member Experience & Engagement, the successful candidate will lead the planning and delivery of executive development, recognition, and member engagement…
Added 6 hours ago
CH
Program Manager, Capital Projects – Minor
Covenant Health Canada
AB · Edmonton, AB
- Temporary
As a Program Manager, Capital Projects - Minor with Covenant Health's Capital Management team, you will provide leadership and oversight for a provincial Project Management Office (PMO)…
Added 6 hours ago
J
Quality Assurance Analyst (COPY)
JobsMedia.io
Laval, QC
- Full-time
…IT quality assurance analyst capable of contributing to the delivery of reliable, efficient solutions adapted to the realities of our…
Added 6 hours ago
LH
Registered Massage Therapist
Lifemark Health Group
Leduc, AB
- Full-time
Robust onboarding and supervised new grad program.
Added 6 hours ago
LH
Registered Massage Therapist
Lifemark Health Group
AB · Edmonton, AB
- Full-time
Robust onboarding and supervised new grad program.
Added 6 hours ago
LH
Massage Therapist
Lifemark Health Group
AB · Edmonton, AB
- Full-time
Robust onboarding and supervised new grad program.
Added 6 hours ago
LH
Massage Therapist
Lifemark Health Group
Sherwood Park, AB
- Full-time
Robust onboarding and supervised new grad program.
Added 7 hours ago
LH
Physiotherapist
Lifemark Health Group
Lasalle, ON
- $76,783 to $127,972 CAD / year
- Full-time
Competitive Pay; $2,500 Signing/Relocation Bonus; opportunity to grow into or be appointed directly to a Clinic Director or Clinic Lead role, commensurate with clinical and leadership…
Added 7 hours ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
The Finance Director serves as a strategic business partner to the Leadership Team in support of Husky’s Global Service Business and Customer Success Management strategy. This role provides…
Added 7 hours ago
J
Quality Assurance Analyst (COPY) (COPY)
JobsMedia.io
Longueuil, QC
- Full-time
…IT quality assurance analyst capable of contributing to the delivery of reliable, efficient solutions adapted to the realities of our…
Added 7 hours ago
J
Quality Assurance Analyst
JobsMedia.io
Quebec, QC
- Full-time
…IT quality assurance analyst capable of contributing to the delivery of reliable, efficient solutions adapted to the realities of our…
Added 7 hours ago
LH
KIN-Kinesiologist
Lifemark Health Group
Cranbrook, BC
- $23 to $27 CAD / hour
- Full-time
…occupational rehab cases. Our KINs provide both individual and program-based treatments and assessments for individuals recovering from motor vehicle accidents and workplace injuries. They…
Added 7 hours ago
Y
Manager, PMO & Strategic Initiatives
YouPotential
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Reports to: Director, Operational Effectiveness & Communications
Added 8 hours ago
E
Program Manager
Equus
Bath, ON · Loyalist Township/Bath, Ontario
- $32.5 CAD / hour
- Full-time
The Program Manager reports to the Project Director for a given region and provides leadership through planning, implementing, coordinating, and evaluating Agilec sites/projects to ensure…
Added 8 hours ago
LH
Massage Therapist
Lifemark Health Group
Cold Lake, AB
- Full-time
Robust onboarding and supervised new grad program.
Added 8 hours ago
AH
Manager
Alberta Health Services
Fort McMurray, AB
- Full-time
…Utilization and Allied Health departments and reports directly to the Director of Patient Care. This position is responsible and accountable for providing the direction, leadership and…
Added 9 hours ago
M
Director, Retirement Strategy
Manulife
Toronto, ON
- Full-time
…Institutional channels in North America, Asia and Europe. The Director, Retirement Strategy will help shape the growth and transformation agenda for the U.S. and Canada Retirement…
Added 9 hours ago
LH
Massage Therapist
Lifemark Health Group
Airdrie, AB
- Internship
Robust onboarding and supervised new grad program.
Added 9 hours ago
LH
Registered Massage Therapist
Lifemark Health Group
Calgary, AB
- Part-time
Robust onboarding and supervised new grad program.
Added 9 hours ago
LH
Registered Massage Therapist
Lifemark Health Group
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- Full-time
Robust onboarding and supervised new grad program.
Added 9 hours ago
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Registered Massage Therapist
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- Full-time
Robust onboarding and supervised new grad program.

CIBC

Director, Client Support

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 13, 2026
Posting language: English
Posted: Nov 7, 2026

Original job description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you'll be doing

As the Director, Client Support in Business Banking, you'll lead a team of Manager Advisory Services (MASs) who oversee Financial Services Associates (FSAs) delivering both lending and non-lending administrative support to Business Advisors and directly to Business Banking clients. Your role is pivotal in ensuring high-quality client service and specialized support for business credit, cash management, trade finance, and other solutions. Reporting to the Senior Director, Business Banking, you'll collaborate closely with frontline leaders and various internal CIBC teams to drive service efficiencies and maximize productivity. Your expertise will help shape a strong support model across Business Banking, fostering a culture of trust, teamwork, and accountability.

At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

How you'll succeed

Leadership & coaching – Guide, develop, and support Manager Advisory Services, empowering them to lead their teams effectively and deliver exceptional client service.
Operational oversight – Monitor and review national credit and operational metrics, ensuring compliance with policy and minimizing risk through oversight of CASA, AIM, FATES, LDD, MMR, OICC, and DOLs.
Cross-functional collaboration – Build strong relationships and collaborate regularly with frontline leadership, Business Banking Sales and Support teams, and other internal partners to optimize service delivery.
Performance management – Provide fair and accurate feedback, support employee development through special projects and training, and proactively remove obstacles to team success.
Change management – Recommend and implement process improvements to enhance operational efficiency and effectiveness across the business unit.
Compliance & risk management – Ensure all team members adhere to CIBC policies, standards, and controls, maintaining a culture of compliance and accountability.

Who you are

You’re an experienced leader. You bring proven experience overseeing administrative teams and supporting business banking operations.
You have deep business banking knowledge. You understand credit products, cash management, and business lending practices, including security documentation and credit analysis.
You’re a collaborator. You thrive in cross-functional environments, working closely with diverse internal teams to drive results.
You’re organized and adaptable. You manage competing priorities efficiently and adjust to changing demands while meeting deadlines.
You communicate with impact. Your written and verbal communication skills enable you to convey complex information clearly to colleagues and clients.
You have the right education. You hold an undergraduate degree in Finance, Commerce, or Accounting.
You live your values. You bring high standards, genuine care to your relationships, and want to grow with an employer that shares your values and brings out your best.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).
We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-81 Bay, 23rd Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Active Listening, Business Insights, Client Service, Customer Experience (CX), Interpersonal Communication, Leadership, Operational Efficiency, People Management, Work Collaboratively

Apply About employer

More about this job

Responsibilities

The Director, Client Support leads a team of Manager Advisory Services to ensure high-quality administrative support for business banking clients. This role involves overseeing operational metrics, driving service efficiencies, and collaborating with internal teams to maintain compliance and risk standards.

Requirements

The ideal candidate is an experienced leader with deep knowledge of business banking, credit products, and lending practices. An undergraduate degree in Finance, Commerce, or Accounting is required, along with strong communication and organizational skills.

Skills

Leadership
Coaching
Operational oversight
Credit analysis
Cash management
Business lending
Change management
Compliance
Risk management
Performance management
Cross-functional collaboration
Communication
Organizational skills
Adaptability
Business banking
Active listening

Benefits

Competitive salary
Incentive pay
Banking benefits
Benefits program
Defined benefit pension plan
Employee share purchase plan
Vacation offering
Wellbeing support
MomentMakers recognition program
Purpose Day

Visa sponsorship

Not detected in the job text

Keywords

Business Banking
Credit Products
Cash Management
Trade Finance
Operational Metrics
Compliance
Risk Management
Change Management
Performance Management
Financial Services
Lending
Security Documentation
Credit Analysis
Leadership
Coaching
Administrative Support
Finance
Commerce
Accounting
Relationship Management
Strategy
Process Improvement
Stakeholder Management
Banking Operations

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