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Added 2 mins ago
WC
(CAN) Health and Beauty Team Associate
Walmart Canada
Powell River, BC
- Full-time
Position Summary...To provide exceptional customer service and assist in salesfloor operations in the Cosmetics department to ensure a positive shopping experience and drive customer…
Added 2 mins ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Internship
…spaces, advanced diagnostic technology, and innovative clinical services designed to meet the evolving needs of our growing…
Added 2 mins ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Internship
…spaces, advanced diagnostic technology, and innovative clinical services designed to meet the evolving needs of our growing…
Added 2 mins ago
WC
(CAN) Customer Service Manager
Walmart Canada
Goderich, ON
- $15 CAD / hour
- Full-time
Position Summary...Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In…
Added 2 mins ago
WC
(CAN) Associé, équipe de l’aire des caisses
Walmart Canada
Pointe-Claire, QC
- Contract
Refers appropriate service and transactional items to a Customer Service Manager or Front End Team Lead.
Added 2 mins ago
AM
Pharmacy Manager
Apple-Hills Medical Pharmacy
Toronto, ON
- Full-time
Liberty Market Pharmacy is seeking an experienced, motivated and patient-focused Pharmacist Manager to lead our pharmacy team and oversee the daily operations of our community pharmacy.
Added 2 mins ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Full-time
…spaces, advanced diagnostic technology, and innovative clinical services designed to meet the evolving needs of our growing…
Added 2 mins ago
WC
(CAN) Front End Checkout Team Associate
Walmart Canada
Alliston, ON
- Contract
Refers appropriate service and transactional items to a Customer Service Manager or Front End Team Lead.
Added 2 mins ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Full-time
…spaces, advanced diagnostic technology, and innovative clinical services designed to meet the evolving needs of our growing…
Added 2 mins ago
C
Project Manager / EV infrastructure Specialist
Chargnex
Montreal, QC
- Full-time
Role Description The Project Manager / EV Infrastructure Specialist is a full-time, on-site role based in Montreal, QC, responsible for overseeing EV charging infrastructure projects from…
Added 2 mins ago
WC
(CAN) Self Checkout Attendant
Walmart Canada
Surrey, BC
- Full-time
…opportunity to build valuable skills in customer service and retail operations. The Self‑Checkout Attendant supports a positive shopping experience by providing friendly, helpful service…
Added 17 mins ago
Human Resources Administrator
Bayshore
Thunder Bay, ON
As the Human Resources Administrator, you will support daily HR operations under the direction of the Human Resources Manager. You will assist with human resources functions, perform…
Added 32 mins ago
QM
Senior Accountant
Quantum Management Services Ltd.
Toronto, ON · North York, ON
- $70,000 to $82,000 CAD / year
- Full-time
…responsible for supporting the organization's day-to-day accounting operations, including financial reporting, payroll support, revenue recognition, reconciliations, audit preparation, and…
Added 48 mins ago
C
Director, Client Support
CIBC
Toronto, ON
- Full-time
As the Director, Client Support in Business Banking, you'll lead a team of Manager Advisory Services (MASs) who oversee Financial Services Associates (FSAs) delivering both lending and…
Added 1 hour ago
R|
ACCESS ALS Program Development Manager
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Temporary
…provinces, designed to accelerate early-phase trials, standardize operations, and improve patient access. By partnering with the Canadian ALS (CALS) Clinic Network and leveraging Health…
Added 1 hour ago
SD
Merchandiser, Hourly Part Time Night
Shoppers Drug Mart
London, ON
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 1 hour ago
PV
Keyholder
Pet Valu
Saint-Paul, QC
- Part-time
…time with our customers. They recommend the best products and services to create the healthiest, most playful life for all pets. They share accountability to drive profit to fuel our growth…
Added 2 hours ago
CG
Food Service Supervisor
Compass Group Canada
Grand Falls-Windsor, NL
- Full-time
Assists the Manager on duty with the coordination of activities of associates within the food service department while maintaining the highest standards and levels of customer service.
Added 2 hours ago
ES
Senior Systems Architect
Euna Solutions
Oakville, ON
- Full-time
…direction for cloud infrastructure, identity, integration, shared services, and the enterprise systems that tie them together, then stay close enough to delivery to make sure those patterns…
Added 2 hours ago
PV
Keyholder
Pet Valu
Vaughan, ON
- Part-time
…time with our customers. They recommend the best products and services to create the healthiest, most playful life for all pets. They share accountability to drive profit to fuel our growth…
Added 3 hours ago
LC
Software Development Manager
Lightspeed Commerce, Inc.
Remote, Canada
- Full-time
- Remote
Lightspeed Financial Services is looking for a Software Development Manager in North America to grow and lead our technical team within the Financial Services organization.
Added 3 hours ago
CW
Account Representative / Account Manager / Project Manager
City Wide Facility Solutions
Burnaby, BC
- $55,000 to $80,000 CAD / year
- Full-time
Project manager, property manager, operations manager, or hospitality management backgrounds translate very well into this role.
Added 3 hours ago
CW
Facility Solutions Manager, full time
City Wide Facility Solutions
Burnaby, BC
- $55,000 to $80,000 CAD / year
- Full-time
The Facility Solutions Manager is responsible for the business operations of an assigned client contracted service area. This is an outside, B2B account management position that provides…
Added 3 hours ago
CW
Facility Solutions Manager, full time
City Wide Facility Solutions
Vancouver, BC
- $55,000 to $80,000 CAD / year
- Full-time
The Facility Solutions Manager is responsible for the business operations of an assigned client contracted service area. This is an outside, B2B account management position that provides…
Added 4 hours ago
SD
Assistant Front Store Manager, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
London, ON
- Full-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.

CIBC

Director, Client Support

Toronto, ON, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 13, 2026
Posting language: English
Posted: Nov 7, 2026

Original job description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you'll be doing

As the Director, Client Support in Business Banking, you'll lead a team of Manager Advisory Services (MASs) who oversee Financial Services Associates (FSAs) delivering both lending and non-lending administrative support to Business Advisors and directly to Business Banking clients. Your role is pivotal in ensuring high-quality client service and specialized support for business credit, cash management, trade finance, and other solutions. Reporting to the Senior Director, Business Banking, you'll collaborate closely with frontline leaders and various internal CIBC teams to drive service efficiencies and maximize productivity. Your expertise will help shape a strong support model across Business Banking, fostering a culture of trust, teamwork, and accountability.

At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

How you'll succeed

Leadership & coaching – Guide, develop, and support Manager Advisory Services, empowering them to lead their teams effectively and deliver exceptional client service.
Operational oversight – Monitor and review national credit and operational metrics, ensuring compliance with policy and minimizing risk through oversight of CASA, AIM, FATES, LDD, MMR, OICC, and DOLs.
Cross-functional collaboration – Build strong relationships and collaborate regularly with frontline leadership, Business Banking Sales and Support teams, and other internal partners to optimize service delivery.
Performance management – Provide fair and accurate feedback, support employee development through special projects and training, and proactively remove obstacles to team success.
Change management – Recommend and implement process improvements to enhance operational efficiency and effectiveness across the business unit.
Compliance & risk management – Ensure all team members adhere to CIBC policies, standards, and controls, maintaining a culture of compliance and accountability.

Who you are

You’re an experienced leader. You bring proven experience overseeing administrative teams and supporting business banking operations.
You have deep business banking knowledge. You understand credit products, cash management, and business lending practices, including security documentation and credit analysis.
You’re a collaborator. You thrive in cross-functional environments, working closely with diverse internal teams to drive results.
You’re organized and adaptable. You manage competing priorities efficiently and adjust to changing demands while meeting deadlines.
You communicate with impact. Your written and verbal communication skills enable you to convey complex information clearly to colleagues and clients.
You have the right education. You hold an undergraduate degree in Finance, Commerce, or Accounting.
You live your values. You bring high standards, genuine care to your relationships, and want to grow with an employer that shares your values and brings out your best.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).
We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-81 Bay, 23rd Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Active Listening, Business Insights, Client Service, Customer Experience (CX), Interpersonal Communication, Leadership, Operational Efficiency, People Management, Work Collaboratively

Apply About employer

More about this job

Responsibilities

The Director, Client Support leads a team of Manager Advisory Services to ensure high-quality administrative support for business banking clients. This role involves overseeing operational metrics, driving service efficiencies, and collaborating with internal teams to maintain compliance and risk standards.

Requirements

The ideal candidate is an experienced leader with deep knowledge of business banking, credit products, and lending practices. An undergraduate degree in Finance, Commerce, or Accounting is required, along with strong communication and organizational skills.

Skills

Leadership
Coaching
Operational oversight
Credit analysis
Cash management
Business lending
Change management
Compliance
Risk management
Performance management
Cross-functional collaboration
Communication
Organizational skills
Adaptability
Business banking
Active listening

Benefits

Competitive salary
Incentive pay
Banking benefits
Benefits program
Defined benefit pension plan
Employee share purchase plan
Vacation offering
Wellbeing support
MomentMakers recognition program
Purpose Day

Visa sponsorship

Not detected in the job text

Keywords

Business Banking
Credit Products
Cash Management
Trade Finance
Operational Metrics
Compliance
Risk Management
Change Management
Performance Management
Financial Services
Lending
Security Documentation
Credit Analysis
Leadership
Coaching
Administrative Support
Finance
Commerce
Accounting
Relationship Management
Strategy
Process Improvement
Stakeholder Management
Banking Operations

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