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Added 1 min ago
IF
Senior Supply Chain Specialist – Planning, Procurement & Product Development
ITN Food Corporation
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Build and maintain SKU-level purchasing plans for each supplier from sales history, forecasts, seasonality, lead times, MOQs and inventory targets.
Added 1 min ago
7
Store Crew
7-Eleven
Winnipeg, MB
- Full-time
…stores and communities every day. If you're ready to grow, lead and make a difference, come join our team and help shape the future of…
Added 1 min ago
7
Store Crew
7-Eleven
Niagara Falls, ON
- Internship
…stores and communities every day. If you're ready to grow, lead and make a difference, come join our team and help shape the future of…
Added 1 min ago
7
Store Crew
7-Eleven
Surrey, BC
- Internship
…stores and communities every day. If you're ready to grow, lead and make a difference, come join our team and help shape the future of…
Added 1 min ago
7
Store Crew
7-Eleven
Oakville, ON
- Internship
…stores and communities every day. If you're ready to grow, lead and make a difference, come join our team and help shape the future of…
Added 17 mins ago
CO
Automotive Sales Consultant (Vancouver Mitsubishi/Company of Cars)
Company of Cars
Vancouver, BC
- Full-time
Join Our Growing Sales Team – Great Earning Potential!
Added 31 mins ago
7
Store Crew
7-Eleven
North Battleford, SK
- Full-time
…stores and communities every day. If you're ready to grow, lead and make a difference, come join our team and help shape the future of…
Added 31 mins ago
7
Assistant Store Leader (Assistant Manager)
7-Eleven
North Battleford, SK
- Full-time
…stores and communities every day. If you're ready to grow, lead and make a difference, come join our team and help shape the future of…
Added 31 mins ago
7
Store Crew
7-Eleven
Kelowna, BC
- Internship
…stores and communities every day. If you're ready to grow, lead and make a difference, come join our team and help shape the future of…
Added 46 mins ago
Account Executive, SMB Grower (French speaking)
Stripe
Toronto, ON
Own the full sales cycle from lead to close for startups and small/medium businesses
Added 1 hour ago
PC
Engineering Lead
PERI Canada
Calgary, AB
- Full-time
The main purpose of PERI’s Engineering Lead (ENGL) position is to support the structural analysis and design of formwork, shoring, and scaffolding solutions across a wide range of projects.…
Added 1 hour ago
PC
Temporary Sales Associate - Part-Time
PVH Corp.
Toronto, ON · Scarborough, ON, Canada
- Part-time
Are you ready to lead the sales floor by showcasing and promoting our iconic brand? You will deliver a top-notch customer experience that represents our brand’s minimalist and sensual point…
Added 1 hour ago
Trade Representative Ottawa
Scotiabank
Ottawa, ON
…regulations, internal policies, and procedures. Reporting to the Team Lead, Client Services and Trade Centre, as a Trade Representative, you will be responsible for the effective…
Added 1 hour ago
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Director, Client Support
CIBC
Toronto, ON
- Full-time
As the Director, Client Support in Business Banking, you'll lead a team of Manager Advisory Services (MASs) who oversee Financial Services Associates (FSAs) delivering both lending and…
Added 1 hour ago
L
Assistant Manager, Guest Experience | Rideau Centre
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Ottawa, ON
- Full-time
Lead performance management activities, including direct feedback and continuous check-ins, facilitating team acknowledgement and rewards, managing performance documentation, and addressing…
Added 1 hour ago
H
Head of Construction
Hays
Winnipeg, MB
- $140,000 to $190,000 CAD / year
- Full-time
As the business continues to expand, they are seeking an experienced Head of Construction to lead project delivery teams and drive successful execution from project handover through to…
Added 1 hour ago
TP
Marketing Specialist
Taleo Project Services Inc
Calgary, AB
- Contract
…channels, and developing content that supports brand awareness, lead generation, and business growth. Working closely with sales, product, and other internal stakeholders, this individual…
Added 1 hour ago
K
Senior Lead, Customer Technology Advisor
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Toronto, ON
- Full-time
Take the lead: Coordinate the entire pre-sales process, ensuring quality and compliance verification while adhering to Kyndryl best practices.
Added 2 hours ago
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Senior Digital Sales Executive
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Calgary, AB
- Full-time
A proven track record of achieving and exceeding sales goals, with the ability to lead teams to success in a dynamic digital advertising environment.
Added 2 hours ago
CN
Salesperson
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- Full-time
…Nissan provides opportunities to grow a career in automotive sales while contributing to a positive, supportive…
Added 2 hours ago
CG
Food Service Supervisor, Temp
Compass Group Canada
Sudbury, ON
- Part-time
Learn from and assist the Shift Manager to resolve labour relation issues, track and produce reports on weekly inventories, sales revenue, labour and food cost.
Added 2 hours ago
TV
Medical / Clinical Aesthetician
The Vancouver Aesthetician
Vancouver, BC
- Full-time
You're warm and calm, and able to lead clients successfully through uncomfortable situations.
Added 2 hours ago
CC
Sales Representative
Courtesy Chrysler Jeep Dodge Ram
Calgary, AB
- Full-time
…service, quality vehicles, and a supportive workplace where sales professionals can grow their…
Added 2 hours ago
CG
Food Service Supervisor
Compass Group Canada
Grand Falls-Windsor, NL
- Full-time
Learn from and assist the Shift Manager to resolve labour relation issues, track and produce reports on weekly inventories, sales revenue, labour and food cost.
Added 3 hours ago
CG
Food Service Supervisor
Compass Group Canada
Grand Falls-Windsor, NL
- $19.1 CAD / hour
- Full-time
Learn from and assist the Shift Manager to resolve labour relation issues, track and produce reports on weekly inventories, sales revenue, labour and food cost.

CIBC

Director, Client Support

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 13, 2026
Posting language: English
Posted: Nov 7, 2026

Original job description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you'll be doing

As the Director, Client Support in Business Banking, you'll lead a team of Manager Advisory Services (MASs) who oversee Financial Services Associates (FSAs) delivering both lending and non-lending administrative support to Business Advisors and directly to Business Banking clients. Your role is pivotal in ensuring high-quality client service and specialized support for business credit, cash management, trade finance, and other solutions. Reporting to the Senior Director, Business Banking, you'll collaborate closely with frontline leaders and various internal CIBC teams to drive service efficiencies and maximize productivity. Your expertise will help shape a strong support model across Business Banking, fostering a culture of trust, teamwork, and accountability.

At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

How you'll succeed

Leadership & coaching – Guide, develop, and support Manager Advisory Services, empowering them to lead their teams effectively and deliver exceptional client service.
Operational oversight – Monitor and review national credit and operational metrics, ensuring compliance with policy and minimizing risk through oversight of CASA, AIM, FATES, LDD, MMR, OICC, and DOLs.
Cross-functional collaboration – Build strong relationships and collaborate regularly with frontline leadership, Business Banking Sales and Support teams, and other internal partners to optimize service delivery.
Performance management – Provide fair and accurate feedback, support employee development through special projects and training, and proactively remove obstacles to team success.
Change management – Recommend and implement process improvements to enhance operational efficiency and effectiveness across the business unit.
Compliance & risk management – Ensure all team members adhere to CIBC policies, standards, and controls, maintaining a culture of compliance and accountability.

Who you are

You’re an experienced leader. You bring proven experience overseeing administrative teams and supporting business banking operations.
You have deep business banking knowledge. You understand credit products, cash management, and business lending practices, including security documentation and credit analysis.
You’re a collaborator. You thrive in cross-functional environments, working closely with diverse internal teams to drive results.
You’re organized and adaptable. You manage competing priorities efficiently and adjust to changing demands while meeting deadlines.
You communicate with impact. Your written and verbal communication skills enable you to convey complex information clearly to colleagues and clients.
You have the right education. You hold an undergraduate degree in Finance, Commerce, or Accounting.
You live your values. You bring high standards, genuine care to your relationships, and want to grow with an employer that shares your values and brings out your best.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).
We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-81 Bay, 23rd Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Active Listening, Business Insights, Client Service, Customer Experience (CX), Interpersonal Communication, Leadership, Operational Efficiency, People Management, Work Collaboratively

Apply About employer

More about this job

Responsibilities

The Director, Client Support leads a team of Manager Advisory Services to ensure high-quality administrative support for business banking clients. This role involves overseeing operational metrics, driving service efficiencies, and collaborating with internal teams to maintain compliance and risk standards.

Requirements

The ideal candidate is an experienced leader with deep knowledge of business banking, credit products, and lending practices. An undergraduate degree in Finance, Commerce, or Accounting is required, along with strong communication and organizational skills.

Skills

Leadership
Coaching
Operational oversight
Credit analysis
Cash management
Business lending
Change management
Compliance
Risk management
Performance management
Cross-functional collaboration
Communication
Organizational skills
Adaptability
Business banking
Active listening

Benefits

Competitive salary
Incentive pay
Banking benefits
Benefits program
Defined benefit pension plan
Employee share purchase plan
Vacation offering
Wellbeing support
MomentMakers recognition program
Purpose Day

Visa sponsorship

Not detected in the job text

Keywords

Business Banking
Credit Products
Cash Management
Trade Finance
Operational Metrics
Compliance
Risk Management
Change Management
Performance Management
Financial Services
Lending
Security Documentation
Credit Analysis
Leadership
Coaching
Administrative Support
Finance
Commerce
Accounting
Relationship Management
Strategy
Process Improvement
Stakeholder Management
Banking Operations

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