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Added 39 mins ago
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Director, Client Support
CIBC
Toronto, ON
- Full-time
As the Director, Client Support in Business Banking, you'll lead a team of Manager Advisory Services (MASs) who oversee Financial Services Associates (FSAs) delivering both lending and…
Added 1 hour ago
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ACCESS ALS Program Development Manager
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Temporary
Works in close partnership with the Director of Operations so that program plans and external commitments are aligned with internal operations, team capacity and site-level progress;
Added 1 hour ago
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Lab Manager
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
The Laboratory Manager oversees both the day-to-day administrative infrastructure and basic science research activities within the Otorhinolaryngological Sciences Laboratory. This dual-role…
Added 1 hour ago
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Project Manager
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Contract
Site operations: Oversee day-to-day research operations across sites, including workflows, staffing, coordination of research teams, problem-solving, and SOP development and maintenance.
Added 2 hours ago
ES
Senior Systems Architect
Euna Solutions
Oakville, ON
- Full-time
Govern Euna's technical standards program end-to-end: drafting, reviewing, ratifying, communicating, and keeping standards current across architecture, engineering, and operations.
Added 3 hours ago
CW
Account Representative / Account Manager / Project Manager
City Wide Facility Solutions
Burnaby, BC
- $55,000 to $80,000 CAD / year
- Full-time
Project manager, property manager, operations manager, or hospitality management backgrounds translate very well into this role.
Added 3 hours ago
CW
Facility Solutions Manager, full time
City Wide Facility Solutions
Burnaby, BC
- $55,000 to $80,000 CAD / year
- Full-time
The Facility Solutions Manager is responsible for the business operations of an assigned client contracted service area. This is an outside, B2B account management position that provides…
Added 3 hours ago
CW
Facility Solutions Manager, full time
City Wide Facility Solutions
Vancouver, BC
- $55,000 to $80,000 CAD / year
- Full-time
The Facility Solutions Manager is responsible for the business operations of an assigned client contracted service area. This is an outside, B2B account management position that provides…
Added 3 hours ago
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Transportation Engineer
HDR
Burlington, ON · Toronto, ON
- Full-time
Assist the Project manager in the day-to-day coordination of projects
Added 4 hours ago
BI
Environmental Health Safety Specialist
Bray International, Inc.
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
We are seeking a detail-oriented and proactive HSE Specialist to support our manufacturing operations in Montreal. Reporting to the North America HSE Manager and the Operations Manager,…
Added 4 hours ago
FS
Restaurant Manager
Firehouse Subs
Aurora, ON
- Full-time
Role Description The Shift Manager is a full-time, on-site role located in Aurora, ON, responsible for overseeing daily restaurant operations during assigned shifts. This role includes…
Added 5 hours ago
I
Operations Coordinator (Seasonal)
Intelcom
Thunder Bay, ON
- Full-time
The process is simple: If your profile catches our attention, a member of our recruitment team will contact you for an initial conversation. Then, you’ll meet directly with the site manager.
Added 5 hours ago
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Program Manager, Retail Product Transformation and Operating Model Design [AQ-25792]
Aquent
Toronto, ON
- $65 to $95 CAD / hour
- Contract
Aquent is partnering with a leading Canadian retail organization seeking an experienced Program Manager to support a major enterprise transformation of product information, content, digital…
Added 6 hours ago
CH
Nurse Practitioner
Covenant Health Canada
Bonnyville, AB
- Part-time
Reporting to the Senior Director, Operations or Program Manager, the Nurse Practitioner (NP) is employed in a variety of settings across the continuum of care including acute care and…
Added 6 hours ago
CH
Nurse Practitioner
Covenant Health Canada
Bonnyville, AB
- Full-time
Reporting to the Senior Director, Operations or Program Manager, the Nurse Practitioner (NP) is employed in a variety of settings across the continuum of care including acute care and…
Added 6 hours ago
LS
Operations and Club Services Manager - Permanent - 19637
LRO Staffing
Ottawa, ON
- Full-time
…Nepean, is seeking an organized, service-oriented, and proactive Operations & Club Services Manager to support the day-to-day administration and delivery of its programs and…
Added 6 hours ago
L
Interior Architect & Project Manager/Architecte d’intérieur & Gestionnaire de projets
Lodgo
Montreal, QC
- Full-time
As we grow, we are seeking an Interior Architect & Project Manager to lead interior design, renovation, and space transformation projects.
Added 6 hours ago
CH
Consultant
Covenant Health Canada
AB · Edmonton, AB
- Part-time
Reporting to the Healing Connections Unit Manager, the Healing Connections Consultant is responsible for providing information, education, system navigation and support to patients and…
Added 6 hours ago
CH
Operations Portfolio Manager
Covenant Health Canada
AB · Edmonton, AB
- Full-time
Reporting to the Vice President of the Mental Health and Addiction portfolio, the Corporate Services Manager, Mental Health and Addictions provides strategic, analytical and executive-level…
Added 6 hours ago
TE
Junior Hydrogeologist
True Environmental
Whitehorse, YT
- Full-time
Reporting to the Manager - Hydrogeology, the Junior Hydrogeologist is responsible for the delivery of groundwater monitoring programs, as well as supporting the implementation of drilling…
Added 6 hours ago
TH
Manager, restaurant
Tim Hortons Québec
Edmundston, NB
- Full-time
Added 6 hours ago
BH
Senior Manager, Pharmacy Operations
Bayshore HealthCare
Markham, ON
- Full-time
Reporting to the Director of Pharmacy Operations, the Senior Manager, Pharmacy Operations will serve as the on-site Designated Manager under the Ontario College of Pharmacists (OCP). This…
Added 6 hours ago
RM
Manager - Diagnostic Imaging
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
As the Integrated Manager, you will oversee day-to-day operations of Diagnostic Imaging services at both Ross Memorial Hospital (RMH) and Haliburton Highlands Health Services (HHHS). Your…
Added 7 hours ago
TH
Project Manager
The Hospital for Sick Children
Toronto, ON
- Full-time
The Project Manager will work closely with operational and medical/scientific leadership within the Department of Paediatric Laboratory Medicine (DPLM) and Translational Genomics (TG)…
Added 7 hours ago
T
Elevated Support Senior Specialist
Teleperformance
Toronto, ON · TPCA Toronto
- $23.43 CAD / hour
- Full-time
…global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad…

CIBC

Director, Client Support

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 13, 2026
Posting language: English
Posted: Nov 7, 2026

Original job description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you'll be doing

As the Director, Client Support in Business Banking, you'll lead a team of Manager Advisory Services (MASs) who oversee Financial Services Associates (FSAs) delivering both lending and non-lending administrative support to Business Advisors and directly to Business Banking clients. Your role is pivotal in ensuring high-quality client service and specialized support for business credit, cash management, trade finance, and other solutions. Reporting to the Senior Director, Business Banking, you'll collaborate closely with frontline leaders and various internal CIBC teams to drive service efficiencies and maximize productivity. Your expertise will help shape a strong support model across Business Banking, fostering a culture of trust, teamwork, and accountability.

At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

How you'll succeed

Leadership & coaching – Guide, develop, and support Manager Advisory Services, empowering them to lead their teams effectively and deliver exceptional client service.
Operational oversight – Monitor and review national credit and operational metrics, ensuring compliance with policy and minimizing risk through oversight of CASA, AIM, FATES, LDD, MMR, OICC, and DOLs.
Cross-functional collaboration – Build strong relationships and collaborate regularly with frontline leadership, Business Banking Sales and Support teams, and other internal partners to optimize service delivery.
Performance management – Provide fair and accurate feedback, support employee development through special projects and training, and proactively remove obstacles to team success.
Change management – Recommend and implement process improvements to enhance operational efficiency and effectiveness across the business unit.
Compliance & risk management – Ensure all team members adhere to CIBC policies, standards, and controls, maintaining a culture of compliance and accountability.

Who you are

You’re an experienced leader. You bring proven experience overseeing administrative teams and supporting business banking operations.
You have deep business banking knowledge. You understand credit products, cash management, and business lending practices, including security documentation and credit analysis.
You’re a collaborator. You thrive in cross-functional environments, working closely with diverse internal teams to drive results.
You’re organized and adaptable. You manage competing priorities efficiently and adjust to changing demands while meeting deadlines.
You communicate with impact. Your written and verbal communication skills enable you to convey complex information clearly to colleagues and clients.
You have the right education. You hold an undergraduate degree in Finance, Commerce, or Accounting.
You live your values. You bring high standards, genuine care to your relationships, and want to grow with an employer that shares your values and brings out your best.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).
We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-81 Bay, 23rd Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Active Listening, Business Insights, Client Service, Customer Experience (CX), Interpersonal Communication, Leadership, Operational Efficiency, People Management, Work Collaboratively

Apply About employer

More about this job

Responsibilities

The Director, Client Support leads a team of Manager Advisory Services to ensure high-quality administrative support for business banking clients. This role involves overseeing operational metrics, driving service efficiencies, and collaborating with internal teams to maintain compliance and risk standards.

Requirements

The ideal candidate is an experienced leader with deep knowledge of business banking, credit products, and lending practices. An undergraduate degree in Finance, Commerce, or Accounting is required, along with strong communication and organizational skills.

Skills

Leadership
Coaching
Operational oversight
Credit analysis
Cash management
Business lending
Change management
Compliance
Risk management
Performance management
Cross-functional collaboration
Communication
Organizational skills
Adaptability
Business banking
Active listening

Benefits

Competitive salary
Incentive pay
Banking benefits
Benefits program
Defined benefit pension plan
Employee share purchase plan
Vacation offering
Wellbeing support
MomentMakers recognition program
Purpose Day

Visa sponsorship

Not detected in the job text

Keywords

Business Banking
Credit Products
Cash Management
Trade Finance
Operational Metrics
Compliance
Risk Management
Change Management
Performance Management
Financial Services
Lending
Security Documentation
Credit Analysis
Leadership
Coaching
Administrative Support
Finance
Commerce
Accounting
Relationship Management
Strategy
Process Improvement
Stakeholder Management
Banking Operations

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