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Added just now
Clinical Resource Worker
Lookout Housing and Health Society
Surrey, BC
…residents. The CRW will be required to connect with other key partner agencies relevant to the needs of the…
Added just now
Clinical Resource Worker
Lookout Housing and Health Society
Surrey, BC
…residents. The CRW will be required to connect with other key partner agencies relevant to the needs of the…
Added just now
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Physiotherapist - Registered
HealthOne
Toronto, ON
- Contract
Partner with the Marketing team to raise awareness and educate the community on the benefits of Physiotherapy.
Added 59 mins ago
S
Vice President, Index Management – Equity Rebalancing, Canada
Solactive
Toronto, ON
- Full-time
Act as a key contact and trusted partner for an international client base in both North America and Europe, including leading investment banks, asset managers, hedge funds, and trading…
Added 1 hour ago
SA
Proposal Writer
Skyward Architecture Ltd.
Regina, SK
- From $60,000 CAD / year
- Full-time
- On-site
Overview* You will play a critical role in driving our business development efforts by managing proposals, bids, and client communications. You will collaborate with architects,…
Added 1 hour ago
VH
Quality Improvement Lead, Permanent Full-Time
VHA Home HealthCare
Toronto, ON · Soudan Office
- Full-time
…at home.” Our teams work together to provide high quality, client-centred care to those who need it most in their homes, schools, retirement homes and other community settings. Many of our…
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Toronto, ON · Soudan Office
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…at home.” Our teams work together to provide high quality, client-centred care to those who need it most in their homes, schools, retirement homes and other community settings. Many of our…
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Account Executive
LexisNexis UK
Toronto, ON · Canada - Toronto (Sheppard Ave)
- Full-time
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Added 1 hour ago
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Licensed Practical Nurse I
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Added 1 hour ago
NH
Licensed Practical Nurse I
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…family-centered care, demonstrate a commitment to safety and partner with all team members to improve worker and patient safety by integrating safety into work practices, identifying risks…
Added 1 hour ago
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Senior Product Manager – Data Services
DNV
Montreal, QC
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Added 2 hours ago
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Digital Product Manager - Intelligent Workflows
DNV
Toronto, ON
- Full-time
This role sits within Digital & Transformation and operates as a core product partner across engineering, AI Solutions, Data Services, UX, and domain experts. The position plays an…
Added 2 hours ago
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Senior UX Designer – Data Services
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Montreal, QC
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…three (3) days per week working from either a DNV office or client location/site. Further details regarding role-specific requirements will be shared during the interview…
Added 2 hours ago
FH
Physician
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North York, ON
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…attachment to primary care, FHC is working with East Toronto Health Partner and the East Toronto Family Practice Network as well as North York Toronto Health Partners and their Primary Care…
Added 2 hours ago
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Justice Caseworker
The John Howard Society of PEI
Charlottetown, PE
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Provide individualized case management and client-centered support within institutional settings.
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Senior Manager, Organic Growth
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Toronto, ON
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Adelphi Group
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AG
Director, Communications Design
Adelphi Group
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Cultivate and strengthen client, agency and media partner relationships at the senior level.
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Sr. Director, Connections Planning
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CIBC

Director, Content Creation

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Oct 23, 2026
Posting language: English
Posted: Oct 7, 2026

Original job description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you’ll be doing

The Director, Content Design, AI & Innovation will lead a team of Senior Managers and Senior Learning Consultants within Learning & Development. You will set the strategic direction for enterprise learning design and transform how the team works, equipping Senior Consultants to adopt modern, agile and collaborative ways of designing and developing learning. You will oversee the development and ongoing management of learning solutions and maintain active content in the Learning & Development library. A key focus is advancing design innovation and responsibly integrating AI, data and automation across content strategy, design, development, quality assurance and continuous improvement. You will champion human-centred, inclusive and accessible standards; create safe opportunities to test, learn and scale new approaches; and help employees apply new capabilities and become job-ready faster. This role will ensure that learning content and the end-to-end learner experience embody our client-focused purpose.

You will partner across Content Creation to manage team and project capacity, leveraging applicable planning tools (CRM/Cognata), AI-enabled workflows, data and automation to improve quality, speed and efficiency. Working with Advisory and Program Management colleagues, business partners, SMEs, technology, risk and governance partners, you will redesign processes, establish appropriate guardrails and build change readiness. You will identify high-value opportunities, convert curiosity into disciplined pilots, and move successful innovations from experimentation to sustainable enterprise adoption.

At CIBC we enable the work environment most optimal for you to thrive in your role. You can effectively perform all work activities in a hybrid arrangement, and will be required to be on-site on core days (1-2 days per week).

How you’ll succeed

Excellent relationship building skills sufficient to establish relationships with key business partners as well as internally with Learning & Development colleagues
Excellent project management skills with ability to multi-task several initiatives/strategies simultaneously
·Strong transformation leadership and people management skills to lead a high-performing team through new ways of working, coach Senior Consultants in modern learning design and development practices, and sustain effective cross-functional relationships amid competing priorities and rising expectations
Strong strategic thinking and design innovation leadership to evolve Content Creation, anticipate emerging learning needs, and translate new methods, operating practices and technologies into scalable solutions aligned with the TalDev strategy
Demonstrated AI, data and automation fluency, with the ability to discover high-value opportunities, build evidence-based business cases, guide responsible experimentation, apply privacy, risk, accessibility and quality considerations, and scale AI-enabled design and development practices
Proven experience applying ADDIE and the Successive Approximation Model (SAM) to digital learning, selecting the right model for the business need and using analysis, prototyping, iterative design, development and evaluation to deliver accessible, inclusive and impactful experiences
Strong data-informed decision making and financial acumen to define measures of success, assess learner and business impact, evaluate costs and benefits, monitor AI-enabled solutions, and prioritize the innovation portfolio based on evidence, strategic value and responsible investment
Strong influencing and negotiating skills sufficient to shape thinking and decisions while responding to underlying concerns or multiple interests where others need to be persuaded to accept compromise solutions
Strong change management, process design and advisory skills to diagnose complex business problems, redesign end-to-end workflows, mobilize stakeholders, manage adoption and turn emerging opportunities into executable solutions
Strong project discipline and execution skills to manage capacity planning, forecasting, process performance and associated data dashboards for Content Creation, with clear ownership, milestones and measurable outcomes
Excellent communications skills- effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors, tools and techniques.

Who you are

You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do.

You're passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partners. You build trust through respect and authenticity.

You embrace and champion change. You'll continuously evolve your thinking and the way you work in order to deliver your best.

You are entrepreneurial and future-focused. You think like a business owner, stay curious about emerging design practices and AI capabilities, challenge assumptions, and move decisively from insight to execution while balancing responsible use, financial discipline and measurable value.

You problem solve. You enjoy investigating complex problems, and making sense of information. You're confident in your ability to communicate detailed information in an impactful way.

You understand that success is in the details. You notice things that others don't. Your critical thinking skills help to inform your decision making.
You lead with Purpose. Always professional, radically simple and genuinely caring

Values matter to you. You bring your real self to work and you live our values – trust, teamwork and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).
We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-81 Bay, 33rd Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Business Operations, Change Management, Communication, Deliverables Management, Instructional Design, Long Term Planning, Needs Assessment, Operational Leadership, People Management, Relationship Management

Apply About employer

More about this job

Responsibilities

The Director will lead a team of Senior Managers and Consultants to set the strategic direction for enterprise learning design and innovation. They will oversee the integration of AI, data, and automation into content strategy while ensuring high-quality, human-centered learning experiences.

Requirements

The ideal candidate possesses strong transformation leadership, project management, and AI fluency to drive innovation within learning and development. They must demonstrate expertise in modern learning design models like ADDIE and SAM, alongside excellent relationship-building and change management skills.

Skills

Strategic leadership
Content design
AI integration
Project management
People management
Change management
Data analysis
Automation
Learning and development
Relationship building
Instructional design
Financial acumen
Process design
Stakeholder management
Communication
Agile methodology

Benefits

Competitive salary
Incentive pay
Banking benefits
Benefits program
Defined benefit pension plan
Employee share purchase plan
Vacation offering
Wellbeing support
MomentMakers recognition program
Purpose Day

Visa sponsorship

Not detected in the job text

Keywords

Content Creation
AI
Automation
Learning & Development
Agile
Human-centred design
Data analytics
ADDIE
SAM
Project management
Change management
Strategic thinking
Innovation
Financial acumen
Stakeholder management
Digital learning
CRM
Cognata
Quality assurance
Continuous improvement
Accessibility
Inclusive design
Leadership
Banking
TalDev strategy
Capacity planning
Forecasting
Dashboards
Evidence-based decision making
Risk management

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