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Added 27 mins ago
C
Senior Manager, Compensation (People & Culture) (Hybrid/Telework)
CBC/Radio-Canada
Ottawa, ON · Montreal, QC
- Full-time
Maintain an integrated HR approach, partnering closely with Talent Management & OD, Industrial Relations, HR Services, and HR Business Partners to ensure cohesive client service delivery.
Added 27 mins ago
E
Director of Care (DOC) - Full Time (FT) - Vulcan
Extendicare
Vulcan, AB
- Full-time
As the Director of Care, you will contribute to the Extendicare purpose of Helping People Live Better, by leading a high performing team that is dedicated to ensuring all residents receive…
Added 57 mins ago
MI
Personal Lines Sales Executive
Mango Insurance
Mississauga, ON
- $60,000 to $70,000 CAD / year
- Full-time
Grow a Book of Business specific to the Homeowners Personal Lines Insurance Department – Including Auto of Homeowners
Added 1 hour ago
BC
Quality and Patient Safety Consultant
Brant Community Healthcare System
Brantford, ON
- Full-time
Reporting to the Director, Quality, Patient Safety & Experience, this position collaborates with clinical and corporate leadership to work on initiatives targeting improvements in…
Added 1 hour ago
BC
Director, Communications and Engagement – Redevelopment Projects
Brant Community Healthcare System
Brantford, ON
- Full-time
…President, Strategy, Quality, Risk and Communications, the Director, Communications and Engagement – Redevelopment Projects provides strategic direction for all communications, interest…
Added 1 hour ago
AC
Director of Sales
ATS Corporation
Cambridge, ON
- Full-time
The Director of Sales role is responsible for developing the selling strategies for the company within North America and leading a team of account / territory managers for Paxiom,…
Added 1 hour ago
ET
Director, Analog IC Design
ESS Technology, Inc.
Kelowna, BC
- Full-time
Business Address / Job Location: Kelowna, British Columbia
Added 1 hour ago
DE
PROJECT MANAGER
Design Electronics
Niagara Falls, ON
- Full-time
Opportunity for business-performance-based rewards.
Added 1 hour ago
SG
Director, Oil, Fuels, NGLs, and Biofuels Americas Consulting
S&P Global
Calgary, AB
- Full-time
The Role: Director, Oil, Fuels, NGLs, and Biofuels Americas Consulting
Added 3 hours ago
L
3D Designer - Retail Brand Creative
lululemon
Vancouver, BC
- Full-time
lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create…
Added 3 hours ago
MG
Director, Surgery
Michael Garron Hospital
Toronto, ON
- Full-time
As a key steward of clinical excellence, the Director is accountable for the clinical, technical, educational, human resource, and financial performance of the Surgery Health Service.…
Added 3 hours ago
MG
Manager, Cardiology
Michael Garron Hospital
Toronto, ON
- Full-time
The Manager consistently applies best practices in leadership, business management, planning, process improvement, change management, team development, communication, problem solving, and…
Added 4 hours ago
Senior Project Coordinator
Spearhead
Nelson, BC
Business Address: 4655 Hwy 3a, Nelson, BC, V1L 6N3
Added 4 hours ago
LF
Reporting & Analysis Manager (Financial Services)
Leons Furniture Limited
Edmonton, AB
- Full-time
…the financial services team to help with strategic planning, business models, pre- and post-mortem analyses, and ensuring the accuracy and efficiency of financial services…
Added 5 hours ago
RM
Manager, Human Resources
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
Performance management and progressive discipline
Added 5 hours ago
C
Assistant Store Manager I
Coach
Vancouver, BC
- Full-time
Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make…
Added 5 hours ago
C
Sales Associate III
Coach
Niagara-on-the-Lake, ON
- Part-time
Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make…
Added 5 hours ago
EG
Director, Business Development - Nuclear and Environment
Egis Group
Toronto, ON
- $155,000 to $180,000 CAD / year
- Full-time
Egis Canada is looking for a driven and experienced Director, Business Development, Canada, Nuclear and Environment to grow our practice across Canada. This is a client-facing role…
Added 5 hours ago
C
Store Cleaner
Coach
Niagara-on-the-Lake, ON
- Part-time
Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make…
Added 6 hours ago
KS
Sales Associate III
kate spade new york
Niagara-on-the-Lake, ON · Outlet Collection At Niagara
- Part-time
Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make…
Added 6 hours ago
Project Manager, Pipelines, Pacific Link (Contract)
Trans Mountain
Calgary, AB
…(Contract). In this position, you will work closely with the Project Director to lead assigned internal resources and external consultants through the planning and development of the…
Added 7 hours ago
WC
General Manager
West Coast Seniors Housing Management Limited Partnership
Coquitlam, BC
- $105,000 to $115,000 CAD / year
- Full-time
to the Director, the General Manager (GM) is accountable for managing and
Added 7 hours ago
CG
Senior Analyst, Enterprise & Operational Risk Management
Canada Guaranty
Toronto, ON
- $80,000 to $100,000 CAD / year
- Full-time
Canada Guaranty’s performance-driven culture thrives on accountability, collaboration, and supportive teamwork. If you’re a dedicated team player with a strong track record of excellence,…
Added 7 hours ago
KS
Assistant Store Manager I
kate spade new york
Vancouver, BC · Pacific Centre
- Full-time
Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make…
Added 7 hours ago
ME
Construction & Project Manager
M2 Engineering
AB · Edmonton, AB
- Full-time
Assist management by providing input for staff performance reviews and identify performance gaps if applicable

CIBC

Director - Production Application Support

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Oct 23, 2026
Experience: You can demonstrate experience with: Over 10 years of experience supporting complex production applications.
Posting language: English
Posted: Oct 9, 2026

Original job description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What You’ll Be Doing

As part of the Commercial and Corporate Banking Technology Group, the Director, Production Application Support is responsible for overseeing the ongoing operation and implementation of production applications and infrastructure for commercial banking. This role leverages leadership skills and technical expertise to identify opportunities for streamlining operational and technical processes, automation, and environment to detect and prevent chronic issues, ensuring workloads are balanced to meet client requirements and improve performance. The Director guides a team in achieving operational objectives and work plans, coaching employees to facilitate the timely and efficient deployment of technology solutions that meet business needs. You will support innovation, while applying strong interpersonal, communication, and problem-solving skills.

At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

How You’ll Succeed

Production Support :Oversee the gating, validation, acceptance, and operations of all applications into production for commercial banking. Monitor application services performance and effectiveness to the business. Support budget planning related to Production Support. Identify priorities and balance workload to capacity/capabilities of team members. Meet Application Support needs of business unit, including selection of alternatives and assessment of risk associated with each alternative.
Leadership :Lead, motivate, develop, and manage performance of one or more teams. Set appropriate context when assigning work to ensure that individuals’ roles support the achievement of the business unit’s priorities and CIBC’s overall goals. Build team and individual capabilities by providing development opportunities such as job shadowing, special projects, and training. Manage performance by providing fair and accurate formal and informal feedback, identifying, and removing obstacles to performance, and by explaining how performance expectations align with business priorities.
Operational Execution: Support the development and execution of strategies for Production Support / Quality solutions, ensuring operational stability and excellence in core parts of CIBC trading systems, Corporate Cash Management, and internal orchestration platforms (payments, compliance, GL, etc.).
Relationship Management: Partner with Corporate Banking Front Office, Middle Office, Risk, Back Office, and other internal stakeholders; contribute to overall business strategies; identify opportunities for automation and to leverage technology to meet business goals, increase efficiency, and support operational and quality excellence.

Who You Are

You can demonstrate experience with: Over 10 years of experience supporting complex production applications. The Commercial Banking application portfolio delivers a range of business capabilities, including billing, CRM, lending, and reporting. The ideal candidate will bring strong technical expertise along with proven people leadership experience, including managing mid-sized teams of 10–15 members. This role also requires strong stakeholder management skills and a solid understanding of how the Commercial Banking line of business operates and manages risk. Key responsibilities include managing escalations, identifying stakeholder pain points, preparing production dashboards with a focus on analytics, and driving opportunities to expand and enhance system capabilities through technical innovation and automation. Knowledge of the Commercial Banking line of business, along with an understanding of relevant market trends, would be considered a strong asset. Must have experience with industry-leading telemetry and observability platforms (e.g., Splunk, Dynatrace, Datadog, AppDynamics, New Relic, ELK stack).It’s nice to have experience with Site Reliability Engineering (SRE) practices, such as developing and monitoring SLOs/SLIs, implementing automation to reduce toil, and supporting incident management and post-incident reviews to improve reliability and operational excellence.

You put our clients first. You engage with purpose to find the right solutions. You go the extra mile because it's the right thing to do.
Your influence makes an impact. You know that relationships and networks are essential to success. You inspire outcomes by making yourself heard.
You act like an owner. You thrive when you're empowered to take the lead, go above and beyond, and deliver results.
You understand that success is in the details. You notice things that others don't. Your critical thinking skills help to inform your decision making.
Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).
We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-141 Bay, 25th Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Application Production Support, Business Requirements, Implementation Management, IT Operations Support, Operational Efficiency, People Management, Service Levels, Strategic Objectives, Technical Leadership

Apply About employer

More about this job

Responsibilities

The Director oversees the ongoing operation, implementation, and performance of production applications and infrastructure for commercial banking. They lead and motivate teams to streamline operational processes, drive technical innovation, and ensure high-quality service delivery.

Requirements

Candidates must have over 10 years of experience supporting complex production applications and proven leadership experience managing mid-sized teams. Strong technical expertise in telemetry and observability platforms, along with a deep understanding of commercial banking operations, is required.

Skills

Production support
Application operations
Technical leadership
People management
Stakeholder management
Automation
Risk management
Commercial banking
Telemetry
Observability
Splunk
Dynatrace
Datadog
Site reliability engineering
Incident management

Benefits

Competitive salary
Incentive pay
Banking benefits
Benefits program
Defined benefit pension plan
Employee share purchase plan
Vacation offering
Wellbeing support
MomentMakers recognition program
Purpose Day

Visa sponsorship

Not detected in the job text

Keywords

Production Support
Commercial Banking
Leadership
Automation
Telemetry
Observability
Splunk
Dynatrace
Datadog
AppDynamics
New Relic
ELK Stack
Site Reliability Engineering
SRE
SLO
SLI
Incident Management
Infrastructure
CRM
Billing
Lending
Reporting
Corporate Cash Management
Payments
Compliance
GL
Risk Management
Stakeholder Management
Operational Excellence
Technical Innovation

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