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Added 2 hours ago
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Emerging Niche Sales- Retail, CPG and Manufacturing
Virtusa
Toronto, ON
- Full-time
Virtusa is a global product and platform engineering services company that makes experiences better with technology. We help organizations grow faster, more profitably, and more sustainably…
Added 2 hours ago
C
Director, Consulting Services - Growth and Strategy
CGI
AB · Edmonton, AB
- Full-time
CGI Edmonton is seeking an experienced Director, Consulting Services – Growth & Strategy to help build and scale our commercial business in the Edmonton market.
Added 2 hours ago
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Marketing Manager, Global Retirement
Manulife
Waterloo, ON · Montreal, QC
- Full-time
…campaigns, and other marketing-related activities. Reporting to the Director of Marketing, North America, this role is integral to the ongoing development and management of digital…
Added 3 hours ago
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Corporate Law Clerk
Kelly
Whitby, ON
- $35 to $45 USD / hour
- Full-time
We're looking for enthusiastic, motivated individuals to join our client’s team as a Corporate Law Clerk in Whitby, ON!
Added 3 hours ago
TS
Support Worker (Casual)
The Salvation Army in Canada
Victoria, BC
- Part-time
Maintaining an accurate medication access log. The medication access log must include the clients name, date and time which he/she accessed their medication, client and staff initials.
Added 3 hours ago
JG
Technical Architect for Box Capital Markets
J&M Group
Toronto, ON
- Contract
…advisor to business and technology partners Reporting to the Director of Architecture you will oversee technical planning execution of transformational projects that enhance internal…
Added 3 hours ago
SS
Senior Director, Marketing & Corporate Communications
Summit Search Group
Toronto, ON
- $140,000 to $160,000 CAD / year
- Full-time
Our client is a leader in the commercial real estate and investment management space.
Added 3 hours ago
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Health & Safety Trainer & Consultant
SafetyCo
Field, BC
- Full-time
…Each year, we support more than 60,000 individuals and 2,000 client organizations across a wide range of…
Added 3 hours ago
O
Director, Product Management
OpenText
Mississauga, ON
- Full-time
…authoring, orchestration, AI, integrations, cloud delivery, client adoption, and portfolio operations. You will partner closely with Development, Product Marketing, Sales, Client Success,…
Added 3 hours ago
O
Director, Product Management
OpenText
Waterloo, ON
- Full-time
…authoring, orchestration, AI, integrations, cloud delivery, client adoption, and portfolio operations. You will partner closely with Development, Product Marketing, Sales, Client Success,…
Added 3 hours ago
O
Director, Product Management
OpenText
Richmond Hill, ON
- Full-time
…authoring, orchestration, AI, integrations, cloud delivery, client adoption, and portfolio operations. You will partner closely with Development, Product Marketing, Sales, Client Success,…
Added 3 hours ago
GW
Senior Manager, Patent Operations
Gowling WLG
Ottawa, ON
- $150,000 to $170,000 CAD / year
Gowling WLG is seeking a Senior Manager, Patent Operations to join our Intellectual Property team. Reporting to the Director, Intellectual Property Operations, this national leadership role…
Added 3 hours ago
GW
Senior Manager, Trademark Operations
Gowling WLG
Ottawa, ON
- $150,000 to $170,000 CAD / year
Gowling WLG is seeking a Senior Manager, Trademark Operations to join our Intellectual Property team. Reporting to the Director, Intellectual Property Operations, this national leadership…
Added 4 hours ago
TS
Front Line Worker
The Salvation Army in Canada
Ottawa, ON
- Full-time
…Centre and community resources and advocating on behalf of the client to other Centre staff or outside resources, as requested by…
Added 4 hours ago
TS
Front Line Worker
The Salvation Army in Canada
Ottawa, ON
- Full-time
…Centre and community resources and advocating on behalf of the client to other Centre staff or outside resources, as requested by…
Added 4 hours ago
TS
Direct Engagement Case Manager
The Salvation Army in Canada
Ottawa, ON
- Full-time
The funded program will fulfill the following functions at the emergency shelter: Provide direct-engagement services to high acuity shelter clients who persistently do not engage with…
Added 4 hours ago
SP
Manager, Marketing
SURREY PLACE
ON
- Full-time
- Contract
Surrey Place is seeking a Manager, Marketing to drive awareness, enrolment and revenue for our programs and services. Reporting to the Director, Marketing & Communications, this role turns…
Added 4 hours ago
LA
Office Assistant
Longboard Architectural Products
Abbotsford, BC
- Full-time
Reporting to the Director of People & Culture, the Office Assistant will be the first face and voice of Longboard for the guests, clients, and visitors who come through our doors. This role…
Added 4 hours ago
RM
Human Resources/Labour Relations Consultant
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
Reporting to the Director of Human Resources, the HR/LR Consultant will provide guidance and support to managers and other Human Resources staff on employment and labour relations matters.…
Added 4 hours ago
SP
Manager, Marketing
Surrey Place
Toronto, ON
- Full-time
Surrey Place is seeking a Manager, Marketing to drive awareness, enrolment and revenue for our programs and services. Reporting to the Director, Marketing & Communications, this role turns…
Added 4 hours ago
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Vice President Information Technology
Executrade – Your Recruitment Specialists
AB · Edmonton, AB
- Full-time
Our client is a well-established and growing Alberta-based organization with a diverse portfolio of operations and a reputation for innovation, operational excellence, and long-term…
Added 4 hours ago
PL
Director of Sales and Marketing
Pomeroy Lodging
Calgary, AB
- Full-time
We are looking for a Director of Sales and Marketing to join our team!
Added 4 hours ago
E
Chief Operating Officer
Engaged
BC · British Columbia
- $203,000 to $243,000 CAD / year
- Full-time
…system reform for all Indigenous Peoples. It provides free legal services and support to help Indigenous people in BC navigate the justice system with respect and understanding. Through the…
Added 5 hours ago
GW
Senior Manager, Trademark Operations
Gowling WLG
Ottawa, ON
- $150,000 to $170,000 CAD / year
- Full-time
Gowling WLG is seeking a Senior Manager, Trademark Operations to join our Intellectual Property team. Reporting to the Director, Intellectual Property Operations, this national leadership…
Added 5 hours ago
GW
Senior Manager, Patent Operations
Gowling WLG
Ottawa, ON
- $150,000 to $170,000 CAD / year
- Full-time
Gowling WLG is seeking a Senior Manager, Patent Operations to join our Intellectual Property team. Reporting to the Director, Intellectual Property Operations, this national leadership role…

CIBC

Director - Production Application Support

Toronto, ON, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Oct 23, 2026
Experience: You can demonstrate experience with: Over 10 years of experience supporting complex production applications.
Posting language: English
Posted: Oct 9, 2026

Original job description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What You’ll Be Doing

As part of the Commercial and Corporate Banking Technology Group, the Director, Production Application Support is responsible for overseeing the ongoing operation and implementation of production applications and infrastructure for commercial banking. This role leverages leadership skills and technical expertise to identify opportunities for streamlining operational and technical processes, automation, and environment to detect and prevent chronic issues, ensuring workloads are balanced to meet client requirements and improve performance. The Director guides a team in achieving operational objectives and work plans, coaching employees to facilitate the timely and efficient deployment of technology solutions that meet business needs. You will support innovation, while applying strong interpersonal, communication, and problem-solving skills.

At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

How You’ll Succeed

Production Support :Oversee the gating, validation, acceptance, and operations of all applications into production for commercial banking. Monitor application services performance and effectiveness to the business. Support budget planning related to Production Support. Identify priorities and balance workload to capacity/capabilities of team members. Meet Application Support needs of business unit, including selection of alternatives and assessment of risk associated with each alternative.
Leadership :Lead, motivate, develop, and manage performance of one or more teams. Set appropriate context when assigning work to ensure that individuals’ roles support the achievement of the business unit’s priorities and CIBC’s overall goals. Build team and individual capabilities by providing development opportunities such as job shadowing, special projects, and training. Manage performance by providing fair and accurate formal and informal feedback, identifying, and removing obstacles to performance, and by explaining how performance expectations align with business priorities.
Operational Execution: Support the development and execution of strategies for Production Support / Quality solutions, ensuring operational stability and excellence in core parts of CIBC trading systems, Corporate Cash Management, and internal orchestration platforms (payments, compliance, GL, etc.).
Relationship Management: Partner with Corporate Banking Front Office, Middle Office, Risk, Back Office, and other internal stakeholders; contribute to overall business strategies; identify opportunities for automation and to leverage technology to meet business goals, increase efficiency, and support operational and quality excellence.

Who You Are

You can demonstrate experience with: Over 10 years of experience supporting complex production applications. The Commercial Banking application portfolio delivers a range of business capabilities, including billing, CRM, lending, and reporting. The ideal candidate will bring strong technical expertise along with proven people leadership experience, including managing mid-sized teams of 10–15 members. This role also requires strong stakeholder management skills and a solid understanding of how the Commercial Banking line of business operates and manages risk. Key responsibilities include managing escalations, identifying stakeholder pain points, preparing production dashboards with a focus on analytics, and driving opportunities to expand and enhance system capabilities through technical innovation and automation. Knowledge of the Commercial Banking line of business, along with an understanding of relevant market trends, would be considered a strong asset. Must have experience with industry-leading telemetry and observability platforms (e.g., Splunk, Dynatrace, Datadog, AppDynamics, New Relic, ELK stack).It’s nice to have experience with Site Reliability Engineering (SRE) practices, such as developing and monitoring SLOs/SLIs, implementing automation to reduce toil, and supporting incident management and post-incident reviews to improve reliability and operational excellence.

You put our clients first. You engage with purpose to find the right solutions. You go the extra mile because it's the right thing to do.
Your influence makes an impact. You know that relationships and networks are essential to success. You inspire outcomes by making yourself heard.
You act like an owner. You thrive when you're empowered to take the lead, go above and beyond, and deliver results.
You understand that success is in the details. You notice things that others don't. Your critical thinking skills help to inform your decision making.
Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).
We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-141 Bay, 25th Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Application Production Support, Business Requirements, Implementation Management, IT Operations Support, Operational Efficiency, People Management, Service Levels, Strategic Objectives, Technical Leadership

Apply About employer

More about this job

Responsibilities

The Director oversees the ongoing operation, implementation, and performance of production applications and infrastructure for commercial banking. They lead and motivate teams to streamline operational processes, drive technical innovation, and ensure high-quality service delivery.

Requirements

Candidates must have over 10 years of experience supporting complex production applications and proven leadership experience managing mid-sized teams. Strong technical expertise in telemetry and observability platforms, along with a deep understanding of commercial banking operations, is required.

Skills

Production support
Application operations
Technical leadership
People management
Stakeholder management
Automation
Risk management
Commercial banking
Telemetry
Observability
Splunk
Dynatrace
Datadog
Site reliability engineering
Incident management

Benefits

Competitive salary
Incentive pay
Banking benefits
Benefits program
Defined benefit pension plan
Employee share purchase plan
Vacation offering
Wellbeing support
MomentMakers recognition program
Purpose Day

Visa sponsorship

Not detected in the job text

Keywords

Production Support
Commercial Banking
Leadership
Automation
Telemetry
Observability
Splunk
Dynatrace
Datadog
AppDynamics
New Relic
ELK Stack
Site Reliability Engineering
SRE
SLO
SLI
Incident Management
Infrastructure
CRM
Billing
Lending
Reporting
Corporate Cash Management
Payments
Compliance
GL
Risk Management
Stakeholder Management
Operational Excellence
Technical Innovation

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