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Added 4 mins ago
AB
Client Data Analyst
AGA Benefit Solutions
Markham, ON
- Full-time
AGA Benefit Solutions is growing at an accelerated pace across Canada, and this growth is dependent on the development of our employees’ skills and abilities. Think of joining our all-star…
Added 4 mins ago
A
Human Resources Advisor, Recruitment
ANDRITZ
Pointe-Claire, QC
- Full-time
Under the supervision of the Director, Employee Development, the Human Resources Advisor - Recruitment will be primarily involved in recruiting new talent. Campus recruitment activities at…
Added 4 mins ago
AF
Senior Manager, SSU Finance (15 Month Term)
ATB Financial
Calgary, AB
- Contract
As ATB’s next Senior Manager, SSU Finance, reporting to the Director, SSU Finance, you are a key team member partnering with several Strategic Support Units (SSU) on all financial matters,…
Added 4 mins ago
AF
Senior Manager Risk, Capital Markets
ATB Financial
Calgary, AB
- Full-time
…Capital Markets (CCM), you will report directly to the Managing Director of Business Enablement and Risk Assurance (BERA). Your core responsibilities encompass leading the execution of risk…
Added 4 mins ago
BE
Billing Specialist
Bluestar Equity
Mississauga, ON
- $55,000 to $60,000 CAD / year
- Full-time
…simplifying complexity and delivering thoughtful, long-term…
Added 5 mins ago
R
Director, Fraud Agentic AI
RBC
Toronto, ON
- Full-time
…strong strategy, business and product expertise to shape AI solutions, including Large Language Models(LLM)-based and Agentic AI solutions. You will ensure the Data Science & AI (DSA)…
Added 5 mins ago
D
XVA Trader, Derivatives
Desjardins
Toronto, ON · Montreal, QC
- Full-time
…markets, derivatives, risk management, and innovative quantitative solutions. Based in either Montréal or Toronto, you will contribute to the development and management of XVA activities…
Added 5 mins ago
Manager, Media and Public Affairs
Trans Mountain
Calgary, AB
Added 5 mins ago
C
Director, Product Management - Global Transaction Banking
CIBC
Toronto, ON
- Full-time
The Director, Product Management - Global Transaction Banking will drive product engagement on tokenized payments readiness and digital cash enablement, positioning CIBC to support secure,…
Added 5 mins ago
Director, India Office
Government of Alberta
AB
The Director, Mumbai Office is Alberta’s lead representative for trade, investment, advocacy, and talent attraction in India. Based in Mumbai, this long-term international assignment (four…
Added 5 mins ago
E
Technical Consulting Director, Environment, Health & Safety (EHS) Auditor and Risk Specialist (Casual)
ERM
Smithers, BC · Vancouver, BC · Calgary, AB
- $74.18 to $99.57 CAD / hour
- Part-time
…safety, and sustainability challenges. As a Technical Consulting Director, Environment, Health & Safety (EHS) Auditor and Risk Specialist based in British Columbia, you will lead…
Added 21 mins ago
T&
Director, Risk Management - Nuclear Projects
Turner & Townsend
Toronto, ON
- Full-time
Our capabilities include programme, project, cost, asset and commercial management, controls and performance, procurement and supply chain, net zero and digital solutions.
Added 35 mins ago
TP
Senior Engineer, Roads and Bridges
Toronto Pearson International Airport
Toronto, ON
- Full-time
Reporting to the Associate Director, Airside & Infrastructure Engineering (AIE) you will be responsible for safeguarding a large inventory of civil assets, including groundside pavements,…
Added 35 mins ago
EF
Business Development Manager
Everclean Facility Services
Toronto, ON · Greater Toronto Area, Canada
- $85,000 to $100,000 CAD / year
- Full-time
You'll dig into market research, analyze competitor landscapes for openings, and introduce our service solutions directly to decision-makers.
Added 35 mins ago
CB
Senior Manager, Product Commercialization
Cannara Biotech Inc.
Montreal, QC
- Full-time
Organiser et diriger des réunions de projet régulières pour examiner l'état d'avancement, identifier les problèmes et trouver des solutions;
Added 35 mins ago
SC
Manager, Infrastructure Operations
Sheridan College
Oakville, ON
- Full-time
Reporting to the Director of Technology Infrastructure & Cloud Services, the Manager, Infrastructure Operations, plays a critical role in directing staff in the planning, development and…
Added 35 mins ago
TS
Project Director
TalentSphere Staffing Solutions
Calgary, AB
- Full-time
Other Titles: Senior Architect, Project Lead, Director of Architecture, Project Director, Associate, Senior Associate Architect, Architectural Lead, Lead Architect, Principal Architect,…
Added 35 mins ago
TS
Director, Commercial Property Management
TalentSphere Staffing Solutions
Calgary, AB
- Full-time
Our client, an established real estate organization is seeking a Director, Commercial Property Management to provide strategic leadership and operational oversight across a substantial…
Added 36 mins ago
Global product Marketing Manager
PayByPhone
Vancouver, BC
Together, we’re on an ambitious mission to create intuitive technology solutions that deliver world-class user experiences. We are a fast-growing, forward-thinking company and already help…
Added 36 mins ago
OT
Network Engineer III
Opti9 Technologies
Remote, Canada
- $115,000 to $145,000 CAD / year
- Full-time
- Remote
Who are we? Glad you asked! Opti9 is a trusted cloud solutions provider committed to delivering industry-leading, tailored solutions that meet the unique needs of businesses across a wide…
Added 1 hour ago
BE
Finance Manager, M&A Integration
Bluestar Equity
Mississauga, ON
- $70,000 to $75,000 CAD / year
- Full-time
…simplifying complexity and delivering thoughtful, long-term…
Added 1 hour ago
Director, Client Risk Management, Business Risk Management (English/Spanish)- International Banking
Scotiabank
Toronto, ON
Scotiabank’s International Banking division is a diverse and dynamic network that provides financial advice and solutions to more than 12 million retail, corporate, and commercial clients.…
Added 1 hour ago
FO
Senior Director, Enterprise Technology Services
Federation of Canadian Municipalities
Ottawa, ON · Greater Ottawa Metropolitan Area
- Full-time
Reporting to the Chief Operating Officer, the Senior Director, Enterprise Technology Services provides enterprise leadership for FCM's technology strategy, digital platforms, cybersecurity,…
Added 1 hour ago
RD
Watershed Planning and Outreach Coordinator
Red Deer River Watershed Alliance Society
Red Deer, AB
- Contract
…discussion on pressing complex watershed issues and shared…
Added 1 hour ago
CN
Director, Governance and Controls
Canadian Nuclear Laboratories
Chalk River, ON
- Full-time
…you. Apply today! Our Chalk River location is looking for a Director, Governance and Controls to provide strategic leadership for CNL's management system, governance frameworks, safeguards…

CIBC

Director - Production Application Support

Toronto, ON, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Oct 23, 2026
Experience: You can demonstrate experience with: Over 10 years of experience supporting complex production applications.
Posting language: English
Posted: Oct 9, 2026

Original job description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What You’ll Be Doing

As part of the Commercial and Corporate Banking Technology Group, the Director, Production Application Support is responsible for overseeing the ongoing operation and implementation of production applications and infrastructure for commercial banking. This role leverages leadership skills and technical expertise to identify opportunities for streamlining operational and technical processes, automation, and environment to detect and prevent chronic issues, ensuring workloads are balanced to meet client requirements and improve performance. The Director guides a team in achieving operational objectives and work plans, coaching employees to facilitate the timely and efficient deployment of technology solutions that meet business needs. You will support innovation, while applying strong interpersonal, communication, and problem-solving skills.

At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

How You’ll Succeed

Production Support :Oversee the gating, validation, acceptance, and operations of all applications into production for commercial banking. Monitor application services performance and effectiveness to the business. Support budget planning related to Production Support. Identify priorities and balance workload to capacity/capabilities of team members. Meet Application Support needs of business unit, including selection of alternatives and assessment of risk associated with each alternative.
Leadership :Lead, motivate, develop, and manage performance of one or more teams. Set appropriate context when assigning work to ensure that individuals’ roles support the achievement of the business unit’s priorities and CIBC’s overall goals. Build team and individual capabilities by providing development opportunities such as job shadowing, special projects, and training. Manage performance by providing fair and accurate formal and informal feedback, identifying, and removing obstacles to performance, and by explaining how performance expectations align with business priorities.
Operational Execution: Support the development and execution of strategies for Production Support / Quality solutions, ensuring operational stability and excellence in core parts of CIBC trading systems, Corporate Cash Management, and internal orchestration platforms (payments, compliance, GL, etc.).
Relationship Management: Partner with Corporate Banking Front Office, Middle Office, Risk, Back Office, and other internal stakeholders; contribute to overall business strategies; identify opportunities for automation and to leverage technology to meet business goals, increase efficiency, and support operational and quality excellence.

Who You Are

You can demonstrate experience with: Over 10 years of experience supporting complex production applications. The Commercial Banking application portfolio delivers a range of business capabilities, including billing, CRM, lending, and reporting. The ideal candidate will bring strong technical expertise along with proven people leadership experience, including managing mid-sized teams of 10–15 members. This role also requires strong stakeholder management skills and a solid understanding of how the Commercial Banking line of business operates and manages risk. Key responsibilities include managing escalations, identifying stakeholder pain points, preparing production dashboards with a focus on analytics, and driving opportunities to expand and enhance system capabilities through technical innovation and automation. Knowledge of the Commercial Banking line of business, along with an understanding of relevant market trends, would be considered a strong asset. Must have experience with industry-leading telemetry and observability platforms (e.g., Splunk, Dynatrace, Datadog, AppDynamics, New Relic, ELK stack).It’s nice to have experience with Site Reliability Engineering (SRE) practices, such as developing and monitoring SLOs/SLIs, implementing automation to reduce toil, and supporting incident management and post-incident reviews to improve reliability and operational excellence.

You put our clients first. You engage with purpose to find the right solutions. You go the extra mile because it's the right thing to do.
Your influence makes an impact. You know that relationships and networks are essential to success. You inspire outcomes by making yourself heard.
You act like an owner. You thrive when you're empowered to take the lead, go above and beyond, and deliver results.
You understand that success is in the details. You notice things that others don't. Your critical thinking skills help to inform your decision making.
Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).
We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-141 Bay, 25th Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Application Production Support, Business Requirements, Implementation Management, IT Operations Support, Operational Efficiency, People Management, Service Levels, Strategic Objectives, Technical Leadership

Apply About employer

More about this job

Responsibilities

The Director oversees the ongoing operation, implementation, and performance of production applications and infrastructure for commercial banking. They lead and motivate teams to streamline operational processes, drive technical innovation, and ensure high-quality service delivery.

Requirements

Candidates must have over 10 years of experience supporting complex production applications and proven leadership experience managing mid-sized teams. Strong technical expertise in telemetry and observability platforms, along with a deep understanding of commercial banking operations, is required.

Skills

Production support
Application operations
Technical leadership
People management
Stakeholder management
Automation
Risk management
Commercial banking
Telemetry
Observability
Splunk
Dynatrace
Datadog
Site reliability engineering
Incident management

Benefits

Competitive salary
Incentive pay
Banking benefits
Benefits program
Defined benefit pension plan
Employee share purchase plan
Vacation offering
Wellbeing support
MomentMakers recognition program
Purpose Day

Visa sponsorship

Not detected in the job text

Keywords

Production Support
Commercial Banking
Leadership
Automation
Telemetry
Observability
Splunk
Dynatrace
Datadog
AppDynamics
New Relic
ELK Stack
Site Reliability Engineering
SRE
SLO
SLI
Incident Management
Infrastructure
CRM
Billing
Lending
Reporting
Corporate Cash Management
Payments
Compliance
GL
Risk Management
Stakeholder Management
Operational Excellence
Technical Innovation

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