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Director & Assistant Market Leader, Private Wealth
BMO
Toronto, ON · FCP
- Full-time
The Director & Assistant Market Leader supports the organization’s growth objectives by enhancing profitability, market share and loyalty of the assigned Private Wealth branch / market with…
Added 3 mins ago
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Senior Relationship Manager, Commercial Banking (Financial Services Group)
BMO
Toronto, ON · FCP
- Full-time
The Director will join the Financial Services Group team and will be responsible for:
Added 3 mins ago
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Vice President, Institutional - ETFs
BlackRock
Toronto, ON
- Full-time
BlackRock is a global leader in investment management, risk management and advisory services for institutional and retail clients. As of June 30, 2026, BlackRock’s assets under management…
Added 3 mins ago
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Workplace Solutions Manager
BGIS
Toronto, ON
- Full-time
The role is responsible for overseeing the delivery of Workplace Solutions services, including occupancy management, workplace planning, drawing management, interior design activities, and…
Added 33 mins ago
TO
Personal Support Worker- Regular Part Time (Long Term Care)
THE ONEILL CENTRE
Hamilton, ON
- Part-time
The Personal Support Worker (PSW) reports to the Director of Care and under the direction of the Unit Supervisor provides personal care, reports changes in resident status and documents…
Added 1 hour ago
S
Store Director
sephora.com
Saint John, NB
- Full-time
As the next Store Director at Sephora, you will oversee and manage the overall client service experience, people development, sales, productivity, merchandising, operations, and human…
Added 1 hour ago
HM
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Health Match BC
Kamloops, BC
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Added 1 hour ago
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Pediatrics
Health Match BC
Chilliwack, BC
- Full-time
Specialist Services: One of the pediatricians does outreach clinics in Hope (50km east of Chilliwack) to serve the large geographical areas served by the hospital. One of the pediatricians…
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Director- M&A Human Capital Due Diligence & Value Creation
Deloitte
Toronto, ON
- Full-time
…as the largest 100% Canadian-owned and operated professional services firm in our country, we are proud to work alongside our clients to make a positive impact for all…
Added 1 hour ago
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Claims Partnerships Advisor- Home Insurance
iA Financial Group
Montreal, QC · Quebec, QC
- Full-time
Advise the Director, Property Estimating and Partnerships, on the development of business strategies
Added 1 hour ago
UO
Physician, Student Health Services
University of British Columbia
Vancouver, BC · UBCV | UBC Hospital - Koerner Pavilion (KPAV)
- Full-time
The position reports to the Director of Student Health Service. The staff physician works closely with other primary care and specialist physicians, nurses, and medical office assistants.…
Added 1 hour ago
Patient Care Coordinator - Registered Nurse - Rehab Units - Queens Park Care Centre
Fraser Health
New Westminster, BC
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Added 2 hours ago
Advisor, Emergency Management
Regional Municipality of Wood Buffalo
Fort McMurray, AB
Department/ Branch: Regional Emergency Services, Emergency Management
Added 2 hours ago
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Compensation Manager
Summit Search Group
Toronto, ON
- $82,000 to $135,000 CAD / year
- Full-time
The Manager, Compensation serves as a subject matter expert responsible for the development, implementation, regulation and administration of all compensation programs, policies and…
Added 2 hours ago
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Director, Center for Latine Theology and Ministry
Certified Equity Professional Institute
Montreal, QC · Urban agglomeration of Montreal, QC
- Full-time
…School of Theology at Santa Clara University (JST-SCU), the Director will provide vision, strategic leadership, and administrative oversight for the Center for Latine Theology and Ministry…
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Annual Giving Operations Manager
Certified Equity Professional Institute
Brampton, ON · Regional Municipality of Peel, ON
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…School of Theology at Santa Clara University (JST-SCU), the Director will provide vision, strategic leadership, and administrative oversight for the Center for Latine Theology and Ministry…
Added 3 hours ago
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Senior Rooms Operations Manager
Marriott
Regina, SK
- Full-time
High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.
Added 3 hours ago
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Temporary Sales Support Associate
Coach
Toronto, ON
- Part-time
Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make…
Added 3 hours ago
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Temporary Sales Associate
Coach
Toronto, ON
- Part-time
Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make…
Added 3 hours ago
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Senior Manager, Special Loans
RBC
Toronto, ON
- Full-time
Reporting to the Director, GRM you will contribute to strategic business priorities by successfully creating and retaining survivors, maximizing revenue while minimizing costs, leveraging…
Added 3 hours ago
O
Director, Value Creation Private Markets
OPTrust
Toronto, ON
- Full-time
The Director, Value Creation will lead the modernization of Private Markets investment workflows and drive AI-enabled value creation across the portfolio. This role combines expertise in…
Added 3 hours ago
FC
Director, Product Strategy and Commercialization
Fidelity Canada
Mississauga, ON
- Full-time
…and institutions a range of trusted investment portfolios and services - and we’re constantly seeking to find new and better ways to help our clients. As a privately owned company, we…
Added 3 hours ago
RB
Senior Manager, Special Loans
Royal Bank of Canada
Toronto, ON
- Full-time
Reporting to the Director, GRM you will contribute to strategic business priorities by successfully creating and retaining survivors, maximizing revenue while minimizing costs, leveraging…
Added 4 hours ago
KS
Temporary Sales Support Associate
kate spade new york
Toronto, ON
- Part-time
Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make…
Added 4 hours ago
KS
Temporary Sales Associate
kate spade new york
Toronto, ON
- Part-time
Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make…

CIBC

Director - Production Application Support

Toronto, ON, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Oct 23, 2026
Experience: You can demonstrate experience with: Over 10 years of experience supporting complex production applications.
Posting language: English
Posted: Oct 9, 2026

Original job description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What You’ll Be Doing

As part of the Commercial and Corporate Banking Technology Group, the Director, Production Application Support is responsible for overseeing the ongoing operation and implementation of production applications and infrastructure for commercial banking. This role leverages leadership skills and technical expertise to identify opportunities for streamlining operational and technical processes, automation, and environment to detect and prevent chronic issues, ensuring workloads are balanced to meet client requirements and improve performance. The Director guides a team in achieving operational objectives and work plans, coaching employees to facilitate the timely and efficient deployment of technology solutions that meet business needs. You will support innovation, while applying strong interpersonal, communication, and problem-solving skills.

At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

How You’ll Succeed

Production Support :Oversee the gating, validation, acceptance, and operations of all applications into production for commercial banking. Monitor application services performance and effectiveness to the business. Support budget planning related to Production Support. Identify priorities and balance workload to capacity/capabilities of team members. Meet Application Support needs of business unit, including selection of alternatives and assessment of risk associated with each alternative.
Leadership :Lead, motivate, develop, and manage performance of one or more teams. Set appropriate context when assigning work to ensure that individuals’ roles support the achievement of the business unit’s priorities and CIBC’s overall goals. Build team and individual capabilities by providing development opportunities such as job shadowing, special projects, and training. Manage performance by providing fair and accurate formal and informal feedback, identifying, and removing obstacles to performance, and by explaining how performance expectations align with business priorities.
Operational Execution: Support the development and execution of strategies for Production Support / Quality solutions, ensuring operational stability and excellence in core parts of CIBC trading systems, Corporate Cash Management, and internal orchestration platforms (payments, compliance, GL, etc.).
Relationship Management: Partner with Corporate Banking Front Office, Middle Office, Risk, Back Office, and other internal stakeholders; contribute to overall business strategies; identify opportunities for automation and to leverage technology to meet business goals, increase efficiency, and support operational and quality excellence.

Who You Are

You can demonstrate experience with: Over 10 years of experience supporting complex production applications. The Commercial Banking application portfolio delivers a range of business capabilities, including billing, CRM, lending, and reporting. The ideal candidate will bring strong technical expertise along with proven people leadership experience, including managing mid-sized teams of 10–15 members. This role also requires strong stakeholder management skills and a solid understanding of how the Commercial Banking line of business operates and manages risk. Key responsibilities include managing escalations, identifying stakeholder pain points, preparing production dashboards with a focus on analytics, and driving opportunities to expand and enhance system capabilities through technical innovation and automation. Knowledge of the Commercial Banking line of business, along with an understanding of relevant market trends, would be considered a strong asset. Must have experience with industry-leading telemetry and observability platforms (e.g., Splunk, Dynatrace, Datadog, AppDynamics, New Relic, ELK stack).It’s nice to have experience with Site Reliability Engineering (SRE) practices, such as developing and monitoring SLOs/SLIs, implementing automation to reduce toil, and supporting incident management and post-incident reviews to improve reliability and operational excellence.

You put our clients first. You engage with purpose to find the right solutions. You go the extra mile because it's the right thing to do.
Your influence makes an impact. You know that relationships and networks are essential to success. You inspire outcomes by making yourself heard.
You act like an owner. You thrive when you're empowered to take the lead, go above and beyond, and deliver results.
You understand that success is in the details. You notice things that others don't. Your critical thinking skills help to inform your decision making.
Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).
We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-141 Bay, 25th Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Application Production Support, Business Requirements, Implementation Management, IT Operations Support, Operational Efficiency, People Management, Service Levels, Strategic Objectives, Technical Leadership

Apply About employer

More about this job

Responsibilities

The Director oversees the ongoing operation, implementation, and performance of production applications and infrastructure for commercial banking. They lead and motivate teams to streamline operational processes, drive technical innovation, and ensure high-quality service delivery.

Requirements

Candidates must have over 10 years of experience supporting complex production applications and proven leadership experience managing mid-sized teams. Strong technical expertise in telemetry and observability platforms, along with a deep understanding of commercial banking operations, is required.

Skills

Production support
Application operations
Technical leadership
People management
Stakeholder management
Automation
Risk management
Commercial banking
Telemetry
Observability
Splunk
Dynatrace
Datadog
Site reliability engineering
Incident management

Benefits

Competitive salary
Incentive pay
Banking benefits
Benefits program
Defined benefit pension plan
Employee share purchase plan
Vacation offering
Wellbeing support
MomentMakers recognition program
Purpose Day

Visa sponsorship

Not detected in the job text

Keywords

Production Support
Commercial Banking
Leadership
Automation
Telemetry
Observability
Splunk
Dynatrace
Datadog
AppDynamics
New Relic
ELK Stack
Site Reliability Engineering
SRE
SLO
SLI
Incident Management
Infrastructure
CRM
Billing
Lending
Reporting
Corporate Cash Management
Payments
Compliance
GL
Risk Management
Stakeholder Management
Operational Excellence
Technical Innovation

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