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Added 7 mins ago
WI
Lead Instrumentation & Control Engineer, Resources
WSP in Canada
Sudbury, ON · Greater Sudbury, ON
- Full-time
With an unmatched breadth and depth of engineering, advisory and science‑based expertise, our global minds unite to power local solutions.
Added 7 mins ago
WI
Senior Instrumentation & Controls Engineer, Resources
WSP in Canada
Sudbury, ON · Greater Sudbury, ON
- Full-time
With an unmatched breadth and depth of engineering, advisory and science‑based expertise, our global minds unite to power local solutions.
Added 7 mins ago
WI
Lead Instrumentation & Control Engineer, Resources
WSP in Canada
Sudbury, ON · Greater Sudbury, ON
- Full-time
With an unmatched breadth and depth of engineering, advisory and science‑based expertise, our global minds unite to power local solutions.
Added 7 mins ago
WI
Senior Instrumentation & Controls Engineer, Resources
WSP in Canada
Sudbury, ON · Greater Sudbury, ON
- Full-time
With an unmatched breadth and depth of engineering, advisory and science‑based expertise, our global minds unite to power local solutions.
Added 7 mins ago
WI
Lead Instrumentation & Control Engineer, Resources
WSP in Canada
Saskatoon, SK
- Full-time
With an unmatched breadth and depth of engineering, advisory and science‑based expertise, our global minds unite to power local solutions.
Added 7 mins ago
WI
Senior Instrumentation & Controls Engineer, Resources
WSP in Canada
Saskatoon, SK
- Full-time
With an unmatched breadth and depth of engineering, advisory and science‑based expertise, our global minds unite to power local solutions.
Added 9 mins ago
LC
Programming Engineer
Linamar Corporation
Guelph, ON
- Full-time
The Programming Engineer is responsible for designing, developing, and supporting software and system solutions that enhance manufacturing and engineering operations. This role owns key…
Added 9 mins ago
TS
Telco Analyst
The Salvation Army Canada and Bermuda Territory
Toronto, ON · Territorial Headquarters
- Full-time
…communication systems, including VoIP infrastructure, telephony platforms, network connectivity, and related technologies. The Telephony Specialist serves as a subject matter expert,…
Added 9 mins ago
Environmental Engineer
City of Edmonton
AB
Are you a dedicated engineering professional passionate about environmental stewardship and sustainability? The City of Edmonton is seeking an Environmental Engineer to join our Environment…
Added 38 mins ago
GD
Junior Mechanical Engineering Developer, Design (12-Month Term)
General Dynamics Mission Systems–Canada
Calgary, AB
- Contract
At General Dynamics Mission Systems–Canada, we’re not just engineering technology - we’re shaping the future of defence and security. Our teams design and deliver advanced, mission-critical…
Added 38 mins ago
B
Senior Safety and Environmental Specialist
BMT
Ottawa, ON
- $105,000 to $130,000 CAD / year
- Full-time
BMT is dedicated to tackling the most crucial engineering challenges of our era, fostering an environment where individuals with exceptional technical expertise provide meaningful,…
Added 38 mins ago
O
Lead Software Developer (OCP Platform)
OpenText
Richmond Hill, ON
- Full-time
…maintenance and modernization of legacy software. Platform Engineering focuses on Cloud Platforms and Business Process Automation. The Common Components unit delivers essential software…
Added 38 mins ago
GU
AI Agentic Systems & Automation Engineer
GenCore Utilities Ltd.
Markham, ON
- $100,000 to $140,000 CAD / year
- Full-time
The ideal candidate will have strong experience in agentic AI, Claude Code, AI system design, Python/TypeScript, RAG, APIs, automation, and enterprise AI architecture. This role will focus…
Added 38 mins ago
DG
Construction Technology Specialist
Deveraux Group of Companies
Calgary, AB
- Full-time
The ideal candidate should have a qualification in Engineering, Architecture, Construction Management, or Project Management. They should possess problem-solving skills, a can-do attitude,…
Added 55 mins ago
B
Technical Product Manager – Aviation Maintenance Data
Boeing
Vancouver, BC · Richmond, BC · CAN - Richmond, Canada
- Full-time
…apply principles of product management to infrastructure and platforms, with the end customers being product managers and the software development team, brining rigour, velocity and…
Added 55 mins ago
Senior Full Stack Developer
Autodesk
Toronto, ON · Montreal, QC · AMER - Canada - Ontario - Toronto - University Ave
On our newly formed teams, shape architecture and engineering practices from the ground up.
Added 55 mins ago
M
AVP, Transformation Delivery, Transition and Readiness
Manulife
Toronto, ON · Waterloo, ON
- Full-time
…servicing functions. This includes retiring legacy workflow platforms, re-engineering operational processes, modernizing technology architecture, and introducing reusable AI-enabled…
Added 1 hour ago
ES
Core Java Dev + Etrade
Epsilon Solutions Ltd.
Toronto, ON
- Contract
…to trading, market data, analytics, automation, or software engineering is highly…
Added 1 hour ago
M
Business System Analyst
MethodHub
Vancouver, BC
- Contract
…and tooling. This role sits at the intersection of platform engineering, DevOps, and SecOps, translating the needs of engineering and QA teams into clear requirements, workflows, and…
Added 1 hour ago
NB
DevSecOps Technical Lead, Cryptography
National Bank of Canada
Montreal, QC
- Full-time
…reliability of the organization's digital certificate management platforms and trust…
Added 1 hour ago
S
Head of Data Systems (Google Stack)
Stacktics
Toronto, ON
- Full-time
…expand into increasingly complex application development, data engineering, and related…
Added 1 hour ago
T
AI Architect
Tekshapers
Toronto, ON
- Full-time
Design and govern AI platforms and solutions across foundation models, RAG, agent orchestration, data sources, vector search, APIs, cloud infrastructure, security controls, and…
Added 1 hour ago
Agentic AI Architect, Kitchener, ON ( Hybrid)
Siemens
Kitchener, ON
…headquarters architects in Germany to jointly shape the overall system architecture and core concepts, ensuring the Canadian team's work stays aligned with the global platform. Working…
Added 1 hour ago
ED
Sr Software Developer (Lead) - EN 178
Export Development Canada | Exportation et développement Canada
Remote, Canada
- Full-time
- Remote
· Leverage strong full-stack software engineering expertise across React, Angular, JavaScript/TypeScript, .NET, APIs, cloud services, and modern DevOps practices to design, build, and…
Added 1 hour ago
ED
Sr Software Developer (Lead) - EN 178
Export Development Canada | Exportation et développement Canada
Remote, Canada
- Full-time
- Remote
· Leverage strong full-stack software engineering expertise across React, Angular, JavaScript/TypeScript, .NET, APIs, cloud services, and modern DevOps practices to design, build, and…

CIBC

Director - Production Application Support

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Oct 23, 2026
Experience: You can demonstrate experience with: Over 10 years of experience supporting complex production applications.
Posting language: English
Posted: Oct 9, 2026

Original job description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What You’ll Be Doing

As part of the Commercial and Corporate Banking Technology Group, the Director, Production Application Support is responsible for overseeing the ongoing operation and implementation of production applications and infrastructure for commercial banking. This role leverages leadership skills and technical expertise to identify opportunities for streamlining operational and technical processes, automation, and environment to detect and prevent chronic issues, ensuring workloads are balanced to meet client requirements and improve performance. The Director guides a team in achieving operational objectives and work plans, coaching employees to facilitate the timely and efficient deployment of technology solutions that meet business needs. You will support innovation, while applying strong interpersonal, communication, and problem-solving skills.

At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

How You’ll Succeed

Production Support :Oversee the gating, validation, acceptance, and operations of all applications into production for commercial banking. Monitor application services performance and effectiveness to the business. Support budget planning related to Production Support. Identify priorities and balance workload to capacity/capabilities of team members. Meet Application Support needs of business unit, including selection of alternatives and assessment of risk associated with each alternative.
Leadership :Lead, motivate, develop, and manage performance of one or more teams. Set appropriate context when assigning work to ensure that individuals’ roles support the achievement of the business unit’s priorities and CIBC’s overall goals. Build team and individual capabilities by providing development opportunities such as job shadowing, special projects, and training. Manage performance by providing fair and accurate formal and informal feedback, identifying, and removing obstacles to performance, and by explaining how performance expectations align with business priorities.
Operational Execution: Support the development and execution of strategies for Production Support / Quality solutions, ensuring operational stability and excellence in core parts of CIBC trading systems, Corporate Cash Management, and internal orchestration platforms (payments, compliance, GL, etc.).
Relationship Management: Partner with Corporate Banking Front Office, Middle Office, Risk, Back Office, and other internal stakeholders; contribute to overall business strategies; identify opportunities for automation and to leverage technology to meet business goals, increase efficiency, and support operational and quality excellence.

Who You Are

You can demonstrate experience with: Over 10 years of experience supporting complex production applications. The Commercial Banking application portfolio delivers a range of business capabilities, including billing, CRM, lending, and reporting. The ideal candidate will bring strong technical expertise along with proven people leadership experience, including managing mid-sized teams of 10–15 members. This role also requires strong stakeholder management skills and a solid understanding of how the Commercial Banking line of business operates and manages risk. Key responsibilities include managing escalations, identifying stakeholder pain points, preparing production dashboards with a focus on analytics, and driving opportunities to expand and enhance system capabilities through technical innovation and automation. Knowledge of the Commercial Banking line of business, along with an understanding of relevant market trends, would be considered a strong asset. Must have experience with industry-leading telemetry and observability platforms (e.g., Splunk, Dynatrace, Datadog, AppDynamics, New Relic, ELK stack).It’s nice to have experience with Site Reliability Engineering (SRE) practices, such as developing and monitoring SLOs/SLIs, implementing automation to reduce toil, and supporting incident management and post-incident reviews to improve reliability and operational excellence.

You put our clients first. You engage with purpose to find the right solutions. You go the extra mile because it's the right thing to do.
Your influence makes an impact. You know that relationships and networks are essential to success. You inspire outcomes by making yourself heard.
You act like an owner. You thrive when you're empowered to take the lead, go above and beyond, and deliver results.
You understand that success is in the details. You notice things that others don't. Your critical thinking skills help to inform your decision making.
Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).
We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-141 Bay, 25th Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Application Production Support, Business Requirements, Implementation Management, IT Operations Support, Operational Efficiency, People Management, Service Levels, Strategic Objectives, Technical Leadership

Apply About employer

More about this job

Responsibilities

The Director oversees the ongoing operation, implementation, and performance of production applications and infrastructure for commercial banking. They lead and motivate teams to streamline operational processes, drive technical innovation, and ensure high-quality service delivery.

Requirements

Candidates must have over 10 years of experience supporting complex production applications and proven leadership experience managing mid-sized teams. Strong technical expertise in telemetry and observability platforms, along with a deep understanding of commercial banking operations, is required.

Skills

Production support
Application operations
Technical leadership
People management
Stakeholder management
Automation
Risk management
Commercial banking
Telemetry
Observability
Splunk
Dynatrace
Datadog
Site reliability engineering
Incident management

Benefits

Competitive salary
Incentive pay
Banking benefits
Benefits program
Defined benefit pension plan
Employee share purchase plan
Vacation offering
Wellbeing support
MomentMakers recognition program
Purpose Day

Visa sponsorship

Not detected in the job text

Keywords

Production Support
Commercial Banking
Leadership
Automation
Telemetry
Observability
Splunk
Dynatrace
Datadog
AppDynamics
New Relic
ELK Stack
Site Reliability Engineering
SRE
SLO
SLI
Incident Management
Infrastructure
CRM
Billing
Lending
Reporting
Corporate Cash Management
Payments
Compliance
GL
Risk Management
Stakeholder Management
Operational Excellence
Technical Innovation

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