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Added 4 mins ago
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Communications Business Analyst
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- Full-time
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CIBC

Manager, Analytics CAM

Vancouver, BC, Canada
Toronto, ON, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Nov 10, 2026
Posting language: English
Posted: Oct 26, 2026

Original job description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you'll be doing

As a member of CIBC’s team, the Manager, CAM (Client Account Management) Analytics is responsible for supporting the delivery of advanced consulting advice in data analytics in collections operations, providing research and insights, and ensuring senior management has the relevant information to make informed decisions. The role applies advanced concepts to utilize various advanced analytical techniques such as statistical modeling, data mining, and machine learning. the Manager, CAM Analytics provides insights that inform decisions influencing department strategy, performs in-depth analysis of research information to identify opportunities, develops proposals and makes recommendations for management’s use. The role works autonomously on day-to-day work, researching industry best practices, tools, and systems for reporting and data analysis, identifying and recommending enhancements to automated systems used to create a standardized reporting system. The role uses independent judgement to determine methods and approaches to work and acts as a resource integrator for their area.

At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

How you'll succeed

Analytics - Conduct deep analysis of data and provide recommendations to effectively manage business decisions. Develop benchmarks and thresholds that support the tracking and communication of performance metrics.
Business Effectiveness - Identify and recommend changes that enhance collections operations whether through technology or other processes to ensure the efficiency and effectiveness of the Client Account Management (CAM).
Strategic Thinking Approach – Drive, manage and execute data and reporting projects and initiatives in alignment with CIBC Strategy while supporting the business goals, objectives and key performance indicators. Ability to think strategically about how to mobilize and engage teams across the enterprise to deliver strategic change.
Communication - Excellent verbal and writing skills to effectively articulate ideas and opinions that involve analysis, processes, and technology solutions to others with different disciplinary backgrounds. Ability to produce a variety of business documents that demonstrate command of language, clarity of thought and orderliness of presentation.
Relationship Management - Manage the relationship between the Data and Reporting and various partners throughout the bank with a high focus on client experience and partnering for shared success. Build internal and external relationships as required to help ensure we are providing the right level of service to our leadership team and business partners.

Who you are

You are skilled in Programming languages and modern big data, analytical tools (e.g., SAS, SQL, Python, R, Hadoop, Spark, Alteryx, Databricks).
You are experienced in Collections and/or risk management data, leveraging your knowledge of collections processes (early-stage, mid-stage, late-stage, and dialer collections) to support analytics, reporting, and modelling, and generate insights into performance, trends, and opportunities.
You are proficient in Machine Learning and advanced modelling, driving the application and development of data science solutions to solve complex business problems, mentoring analytics teams, building predictive models, and deploying advanced statistical methodologies to optimize strategies and outcomes.
You are a critical thinker. With exceptional problem solving and decision making skills, knowledgeable about the organization's IT environment and business process integration, and possess stellar communication skills, producing clear business documents and expressing ideas verbally with impact.
You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do.

You’re goal oriented. You’re motivated by accomplishing your goals and delivering your best to make a difference.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).
We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-141 Bay, 17th Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Base SAS, Business Effectiveness, Communication, Data Mining, Data Reporting, Decision Making, Machine Learning (ML), Metrics Analysis, Process Improvements, Python for Data Analysis, Reporting and Analysis, SAS/STAT, SAS SQL, Statistical Analysis

Apply About employer

More about this job

Responsibilities

The Manager, CAM Analytics supports collections operations by providing advanced data analytics, research, and insights to inform senior management decisions. They are responsible for developing proposals, managing reporting projects, and identifying opportunities to enhance operational efficiency through technology and process improvements.

Requirements

The ideal candidate possesses strong expertise in programming languages like Python, SAS, and SQL, along with experience in machine learning and predictive modeling within a collections or risk management context. Excellent communication and critical thinking skills are required to translate complex data into actionable business strategies.

Skills

Data analytics
Statistical modeling
Data mining
Machine learning
SAS
SQL
Python
R
Hadoop
Spark
Alteryx
Databricks
Collections operations
Risk management
Strategic thinking
Relationship management

Benefits

Competitive salary
Incentive pay
Banking benefits
Benefits program
Defined benefit pension plan
Employee share purchase plan
Vacation offering
Wellbeing support
MomentMakers social recognition program
Purpose Day

Visa sponsorship

Not detected in the job text

Keywords

Analytics
Collections
Risk management
Statistical modeling
Data mining
Machine learning
SAS
SQL
Python
R
Hadoop
Spark
Alteryx
Databricks
Predictive modeling
Reporting
Data science
Business intelligence
Strategic planning
Performance metrics
Process improvement
Banking
Financial services
Data analysis
Consulting

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