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Added 10 mins ago
Software Engineer, Pricing
Lyft
Toronto, ON
Unblock, support, effectively communicate, and obtain buy-in across teams to achieve results
Added 24 mins ago
Fleet Coordinator
Alberta Health Services
Olds, AB
Temporary
Non-restricted registration in good standing with the Alberta College of Paramedics (ACOP). Current Basic Cardiac Life Support CPR certification. Must hold, or eligible to obtain, a valid…
Added 24 mins ago
Customer Care Manager
Boardwalk
Calgary, AB
Full-time
We would like to thank you in advance for your application, however, only those candidates who are being considered will be contacted.
Added 24 mins ago
Registered Nurse - DTC Surgical Suite
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AB · Greater Edmonton Metropolitan Area
Temporary
…responsibility and acts as a resource for staff skill development and support. As a leader and role model, the individual must demonstrate a professional, positive attitude, excellent…
Added 55 mins ago
Customer Care Representative
CareRx Corporation
Oakville, ON
$18 to $20 USD / hour
Full-time
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Added 55 mins ago
Global Account Manager
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Full-time
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Added 55 mins ago
CONDOMINIUM MANAGER
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Added 55 mins ago
Emergency Medical Technician
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Added 55 mins ago
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HealthCareersInSask.ca
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Added 55 mins ago
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Added 55 mins ago
Nurse A - Registered Nurse General Duty Nurse
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HealthCareersInSask.ca
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Added 1 hour ago
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Full-time
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential…
Added 1 hour ago
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Added 1 hour ago
SITE ADMINISTRATOR
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Added 1 hour ago
Field Patient Support Services Manager
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$92,100 to $153,500 CAD / year
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Added 1 hour ago
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Added 1 hour ago
GARAGE - Seasonal Sales Associate - Oshawa Centre
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Added 1 hour ago
GARAGE - Sales Associate FT - Carrefour Laval
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Added 1 hour ago
DYNAMITE - Seasonal Sales Associate - Sherway Gardens
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Part-time
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Added 1 hour ago
GARAGE - Seasonal Sales Associate - Galeries Terrebonne
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CIBC

Manager, Client Advice I

Listowel, ON, Canada

Job type: Full-time
Apply by: Oct 16, 2026
Posting language: English
Posted: Oct 1, 2026

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Original job description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you’ll be doing

As a member of the Personal and Business Banking team, you’ll develop and coach a team of client service and financial service professionals, working towards a shared goal – delivering an exceptional client experience and deepening client relationships. As a Manager, Client Advice, you’ll inspire team members to perform at their best, while supporting a “One Team” approach that connects each client with the right advice to meet their financial needs. You’re flexible to work our banking centre hours which may include evenings and weekends. To help deliver a great client experience, you’re flexible to work at multiple banking centres within a reasonable travel distance.

At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, you’ll be on-site full-time.

How you’ll succeed

Client experience - Lead by example, show your team how to deepen client relationships and meet client financial needs while providing a high standard of service. Deliver the client experience by encouraging employees to quickly resolve client complaints, escalating when necessary, and manage hard to solve issues. Empower clients to utilize self-service channels.
Results driven leadership - Create a culture of collaboration across multiple client offers so that clients are served by those best able to meet their financial needs. Support the Banking Centre Leader in monitoring business performance, put action plans in place to close any gaps and work as one team with all partners to increase the banking centre’s overall performance.
People Leadership - Create a team oriented, positive and productive working environment by recognizing the contributions of your team. Lead and coach a successful client service and financial services team. Advocate CIBC within the community to recruit employees who share and demonstrate our values.

Who you are

You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it’s the right thing to do.
You act like an owner. You thrive when you're empowered to take initiative, go above and beyond, and deliver results.
You are a caring and accountable leader. You’re passionate about developing and growing team members abilities. You have experience providing coaching and hands on support to meet team goals.
You’re goal oriented. You’re motivated by accomplishing your goals and delivering your best to make a difference.
You're passionate about people. You find meaning in relationships and surround yourself with a diverse network of partners. You connect with others through respect and authenticity
You’re a certified professional. You have current accreditation and good standing Mutual Funds License (Canadian Securities Course or Investment Funds In Canada). It’s an asset if you’ve completed any of the following: Branch Compliance Officer’s Course (BCO), Branch Managers Examination Course (BME), Conducts & Practices Handbook (CPH) Wealth Management Essentials (WME); or Certified Financial Planner (CFP)
Values matter to you. You bring your real self to work and you live our values – trust, teamwork and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).
We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Listowel-105 Main St.W.

Employment Type

Regular

Weekly Hours

37.5

Skills

Client Service, Customer Experience (CX), Ensure Compliance, Financial Advising, Financial Products, People Management, Results-Oriented, Risk Management

Apply About employer

More about this job

Responsibilities

You will lead and coach a team of financial service professionals to deliver exceptional client experiences and deepen relationships. Additionally, you will monitor business performance and collaborate with partners to ensure the banking centre meets its operational and financial goals.

Requirements

You must possess a valid Mutual Funds License (Canadian Securities Course or Investment Funds In Canada) and have experience in coaching and team leadership. The role requires a commitment to being on-site full-time and flexibility to work evenings and weekends as needed.

Skills

Client service
Financial advising
Team leadership
Coaching
Relationship management
Business performance monitoring
Conflict resolution
Mutual funds
Banking operations
Recruitment
Financial planning
Compliance
Goal setting
Communication
Accountability
Collaboration

Benefits

Competitive salary
Incentive pay
Banking benefits
Benefits program
Defined benefit pension plan
Employee share purchase plan
Vacation offering
Wellbeing support
MomentMakers recognition program
Purpose Day

Visa sponsorship

Not detected in the job text

Keywords

Client Advice
Banking
Financial Services
Mutual Funds License
Canadian Securities Course
Investment Funds In Canada
Branch Compliance Officer’s Course
Conducts & Practices Handbook
Wealth Management Essentials
Certified Financial Planner
Leadership
Coaching
Performance Management
Relationship Banking
Client Experience
Business Development
Team Management
Banking Centre
Financial Needs
Accountability
Trust
Teamwork
Recruitment
Compliance

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