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Added 4 days ago
T
Personal Banking Associate - Cure Labelle (Full-time, 37.5h/week)
TD
Laval, QC
- Full-time
…customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs…
Added 4 days ago
T
Personal Banking Associate - Ste-Dorothée (Full-time, 37.5h/week)
TD
Laval, QC
- Full-time
…customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs…
Added 4 days ago
T
TD Insurance, Counsel I
TD
Toronto, ON
- Full-time
…Canada-wide workforce of over 4,000 employees and offices in Quebec (Laval, Montreal), Ontario (Etobicoke, Toronto, North York, Burlington, and Peterborough), Atlantic Canada (Halifax,…
Added 5 days ago
R
Relationship Manager Commercial Accounts- EN
RBC
Laval, QC
- Full-time
By joining RBC as a Relationship Manager, Commercial Accounts, you open the door to an exciting career in Commercial Banking. You will provide business and financial advice and manage a…
Added 5 days ago
RB
Relationship Manager Commercial Accounts
Royal Bank of Canada
Laval, QC
- Full-time
By joining RBC as a Relationship Manager, Commercial Accounts, you open the door to an exciting career in Commercial Banking. You will provide business and financial advice and manage a…
Added 5 days ago
R
Relationship Manager Commercial Accounts
RBC
Laval, QC
- Full-time
By joining RBC as a Relationship Manager, Commercial Accounts, you open the door to an exciting career in Commercial Banking. You will provide business and financial advice and manage a…
Added 9 days ago
T
TD Insurance, Legal Assistant III
TD
Saint John, NB
- Full-time
…Canada-wide workforce of over 4,000 employees and offices in Quebec (Laval, Montreal), Ontario (Etobicoke, Toronto, North York, Burlington, and Peterborough), Atlantic Canada (Halifax,…
Added 11 days ago
Branch Manager Advice Sales & Service 9-Laval Est/440, Laval, Quebec
Scotiabank
Laval, QC
As a Branch Manager, you will assume responsibility for the overall success of the branch by working to meet financial objectives related to the profitable growth and retention of the…
Added 16 days ago
T
Personal Banking Associate - Laval, Notre-Dame (Part-time, 18.75h/week)
TD
Laval, QC
- Part-time
…customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs…
Added 19 days ago
T
TD Insurance, Counsel II
TD
Halifax, NS
- Full-time
…Canada-wide workforce of over 4,000 employees and offices in Quebec (Laval, Montreal), Ontario (Etobicoke, Toronto, North York, Burlington, and Peterborough), Atlantic Canada (Halifax,…
Added 19 days ago
T
Manager, Personal Financial Services - Ste Dorothée (Full-time, 37.5h/week)
TD
Laval, QC
- Full-time
…customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs…
Added 19 days ago
C
Manager, Client Advice - Laval
CIBC
Laval, QC
- Full-time
As a member of the Personal Banking Team, you’ll develop and coach a team of client service and financial service professionals, working towards a shared goal – delivering an exceptional…
Added 21 days ago
T
Customer Experience Associate, part time (future opportunities) - North Shore of Laval, Gatineau and Abitibi
TD
Gatineau, QC
- Part-time
…customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs…
Added 22 days ago
RB
Branch Manager
Royal Bank of Canada
Laval, QC
- Full-time
Coach your team on client advice and education, problem resolution and prevention at first point of contact, and advocate for digital enablement and multichannel usage
Added 23 days ago
R
Branch Manager
RBC
Laval, QC
- Full-time
Coach your team on client advice and education, problem resolution and prevention at first point of contact, and advocate for digital enablement and multichannel usage
Added 23 days ago
R
Branch Manager- EN
RBC
Laval, QC
- Full-time
Coach your team on client advice and education, problem resolution and prevention at first point of contact, and advocate for digital enablement and multichannel usage
Added 23 days ago
T
TD Insurance, Counsel I
TD
Toronto, ON
- Full-time
…Canada-wide workforce of over 4,000 employees and offices in Quebec (Laval, Montreal), Ontario (Etobicoke, Toronto, North York, Burlington, and Peterborough), Atlantic Canada (Halifax,…
Added 1 month ago
T
TD Insurance, Counsel II
TD
Toronto, ON
- Full-time
…Canada-wide workforce of over 4,000 employees and offices in Quebec (Laval, Montreal), Ontario (Etobicoke, Toronto, North York, Burlington, and Peterborough), Atlantic Canada (Halifax,…
Added 1 month ago
T
TD Insurance, Counsel, Quality Counsel Oversight
TD
Toronto, ON · Markham, ON
- Full-time
…Canada-wide workforce of over 4,000 employees and offices in Quebec (Laval, Montreal), Ontario (Etobicoke, Toronto, North York, Burlington, and Peterborough), Atlantic Canada (Halifax,…
Added 1 month ago
B
SENIOR ACCOUNT MANAGER, FINANCING, SMALL BUSINESSES
BDC
Laval, QC
- Full-time
Do you have a passion for business development and an already well-established network in Laval? Join the only bank dedicated exclusively to entrepreneurs and make an impact on the Canadian…
Added 1 month ago
B
SENIOR ACCOUNT MANAGER, FINANCING, SMALL BUSINESSES
BDC
Laval, QC
- Full-time
Do you have a passion for business development and an already well-established network in Laval? Join the only bank dedicated exclusively to entrepreneurs and make an impact on the Canadian…
Added 1 month ago
T
Personal Banking Associate- Laval Centre-Ville (Full-time, 37.5h/week)
TD
Laval, QC
- Full-time
…customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs…
Added 1 month ago
ScotiaMcLeod Regional Manager Administration - Montreal, Qc
Scotiabank
Montreal, QC
…dating back to 1921. Known for service excellence, trusted advice, and a collaborative culture, we’re committed to helping clients grow and protect their wealth by understanding their…
Added 1 month ago
T
Senior Personal Banker - Investing - Ste Dorothée, Laval (Full-time, 37.5h/week)
TD
Laval, QC
- Full-time
…customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs…
Added 1 month ago
T
Senior Personal Banker - Investing - Ste Dorothée, Laval (Full-time, 37.5h/week)
TD
Laval, QC
- Full-time
…customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs…

CIBC

Manager, Client Advice - Laval

Laval, QC, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 20, 2026

Original job description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you’ll be doing

As a member of the Personal Banking Team, you’ll develop and coach a team of client service and financial service professionals, working towards a shared goal – delivering an exceptional client experience and deepening client relationships. As a Manager, Client Advice, you’ll inspire team members to perform at their best, while supporting a “One Team” approach that connects each client with the right advice to meet their financial needs. You’re flexible to work our banking centre hours which may include evenings and weekends. To help deliver a great client experience, you’re flexible to work at multiple banking centres within a reasonable travel distance.

At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, you’ll be on-site full-time.

How you’ll succeed

Client experience - Lead by example, show your team how to deepen client relationships and meet client financial needs while providing a high standard of service. Deliver the client experience by encouraging employees to quickly resolve client complaints, escalating when necessary, and manage hard to solve issues. Empower clients to utilize self-service channels.
Results driven leadership - Create a culture of collaboration across multiple client offers so that clients are served by those best able to meet their financial needs. Support the Banking Centre Leader in monitoring business performance, put action plans in place to close any gaps and work as one team with all partners to increase the banking centre’s overall performance.
People Leadership - Create a team oriented, positive and productive working environment by recognizing the contributions of your team. Lead and coach a successful client service and financial services team. Advocate CIBC within the community to recruit employees who share and demonstrate our values.

Who You Are

You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it’s the right thing to do.
You act like an owner. You thrive when you're empowered to take initiative, go above and beyond, and deliver results.
You are a caring and accountable leader. You’re passionate about developing and growing team members abilities. You have experience providing coaching and hands on support to meet team goals.
You’re goal oriented. You’re motivated by accomplishing your goals and delivering your best to make a difference.
You're passionate about people. You find meaning in relationships and surround yourself with a diverse network of partners. You connect with others through respect and authenticity
You’re a certified professional. You have current accreditation and good standing Mutual Funds License (Canadian Securities Course or Investment Funds In Canada). It’s an asset if you’ve completed any of the following: Branch Compliance Officer’s Course (BCO), Branch Managers Examination Course (BME), Conducts & Practices Handbook (CPH) Wealth Management Essentials (WME); or Certified Financial Planner (CFP)
You live your values. You bring high standards, genuine care to your relationships, and want to grow with an employer that shares your values and brings out your best.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).
We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Laval-Tours Triomphe Ii

Employment Type

Regular

Weekly Hours

37.5

Skills

Client Service, Customer Experience (CX), Ensure Compliance, Financial Advising, Financial Products, People Management, Results-Oriented, Risk Management

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More about this job

Responsibilities

Lead, coach, and develop client service and financial services professionals to deliver excellent client experiences, deepen relationships, and connect clients with appropriate financial advice. Support the Banking Centre Leader by monitoring performance, addressing gaps with action plans, resolving escalated client issues, and fostering collaboration across teams.

Requirements

Candidates need current accreditation and good standing with a Mutual Funds License, obtained through the Canadian Securities Course or Investment Funds In Canada. The role also calls for experience coaching and supporting teams, strong client and relationship skills, goal orientation, and accountable leadership; additional branch compliance, wealth management, or financial planning credentials are assets.

Skills

Client Service
Customer Experience
Compliance
Financial Advising
Financial Products
People Management
Results Orientation
Risk Management
Coaching
Relationship Building
Complaint Resolution
Business Performance Monitoring
Team Leadership
Community Recruitment

Benefits

Competitive Salary
Incentive Pay
Banking Benefits
Benefits Program
Defined Benefit Pension Plan
Employee Share Purchase Plan
Vacation
Wellbeing Support
Recognition Program
Paid Personal Development Day

Visa sponsorship

Not detected in the job text

Keywords

Personal Banking
Client Advice
Client Experience
Client Relationships
Financial Needs
Financial Advice
Mutual Funds License
Canadian Securities Course
Investment Funds In Canada
Branch Compliance Officer's Course
Conducts & Practices Handbook
Wealth Management Essentials
Certified Financial Planner
People Leadership
Team Coaching
Client Service
Financial Services
Complaint Resolution
Self-Service Channels
Business Performance
Action Plans
Risk Management
Compliance
Community Recruitment

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