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Added 10 mins ago
MC
Senior Manager, Operational Excellence
Meridian Credit Union
St. Catharines, ON · Toronto, ON · Etobicoke, ON
- Full-time
Lead cross-functional initiatives involving process redesign, technology implementation, operating-model change and service transformation.
Added 10 mins ago
MC
Senior Manager, Member Relations & NPS
Meridian Credit Union
St. Catharines, ON · Toronto, ON · Etobicoke, ON
- Full-time
Lead the enterprise Member concerns and complaint escalation program, ensuring concerns receive a fair hearing and are investigated, assessed, documented and resolved objectively and within…
Added 10 mins ago
GD
GARAGE - Team Leader FT - Masonville Place
Groupe Dynamite, Inc Garage
London, ON
- Part-time
Reporting to the Store Manager, your main focus as a Team Lead is contributing to your store success by promoting a positive shopping experience for each customer, which will build and…
Added 10 mins ago
Fullstack Developer
Adastra Corporation
Markham, ON
Adastra is a global leader in AI and data-driven transformation, helping organizations lead with artificial intelligence - responsibly, strategically, and at scale. With over 25 years of…
Added 25 mins ago
S
Retail Store Manager
Skechers
Edmonton, AB · AB
- Full-time
As a Store Manager at Skechers, you’ll lead and inspire a team to deliver exceptional customer service, achieve sales goals, and maintain top-tier visual merchandising standards. Your…
Added 25 mins ago
CF
General Manager
Crunch Fitness Canada
Guelph, ON
- $55,000 to $60,000 CAD / year
- Full-time
…This leadership position requires the ability to motivate and lead a team, coupled with a commitment to continuous employee training and…
Added 25 mins ago
MC
Senior Manager, Operational Excellence
Meridian Credit Union
St. Catharines, ON
- Full-time
Lead cross-functional initiatives involving process redesign, technology implementation, operating-model change and service transformation.
Added 25 mins ago
G
Seasonal Retail Sales Associate - Upper Canada Mall
Gap
Newmarket, ON
- Part-time
…engaging and connecting with our customers by providing excellent customer service resulting in brand loyalty. You’re an expert in product and use your knowledge and experience to educate,…
Added 25 mins ago
MC
Senior Manager, Member Relations & NPS
Meridian Credit Union
St. Catharines, ON
- Full-time
Lead the enterprise Member concerns and complaint escalation program, ensuring concerns receive a fair hearing and are investigated, assessed, documented and resolved objectively and within…
Added 40 mins ago
HR
Beauty Advisor - La Mer
Holt Renfrew
Vancouver, BC
- Full-time
The Beauty Advisor is responsible for developing deep, long lasting relationships with customers that lead to an increase in sales, service, and loyalty. Beauty Advisor compensation is…
Added 40 mins ago
TC
Ribeye Butcher Shop - Head Butcher | Butcher
The Canadian Brewhouse
AB
- Full-time
Do you have ambition and drive? Are you looking to lead, support, and involve yourself with a high-energy, devoted team? Do you have a passion for the craft of butchery and want to create a…
Added 40 mins ago
CT
Department Manager, Hardgoods, Duncan Mall
Canadian Tire Corporation
Duncan, BC
- Full-time
If you’re a proven retail manager with a passion for people, our industry, and driving an exceptional customer experience, then this is definitely the place to be.
Added 40 mins ago
CT
Department Manager, Clothing, Chinook Womens
Canadian Tire Corporation
Calgary, AB
- Full-time
If you’re a proven retail manager with a passion for people, our industry, and driving an exceptional customer experience, then this is definitely the place to be.
Added 40 mins ago
BB
Retail Store Manager and Assistant Store Manager
Best Buy Canada
Burnaby, BC · Richmond, BC · Robson, BC · Vancouver, BC · BC
- Full-time
You will lead and coach a team of sales advisors and work together to create an amazing customer experience. You will also support in creating an inclusive environment, healthy store KPIs…
Added 40 mins ago
LS
Levi's Sales Associate - Conestoga mall
Levi Strauss & Co.
Canada
- Part-time
…consumers through a variety of functions and procedures relating to customer service, sales, merchandising, and store…
Added 55 mins ago
Team Lead -Business Banking - Greater Ottawa
Scotiabank
Ottawa, ON
The Team Lead is responsible for leading, overseeing and providing strategic direction to the Canadian Small Business (SB) sales force. This role ensures business strategies, plans and…
Added 1 hour ago
Territory Sales Manager
Influence Marketing
Montreal, QC
Train & Empower Retail Staff: Lead interactive product knowledge sessions, formal demos, and quick huddles for store associates so they can speak confidently about our devices and ecosystem.
Added 1 hour ago
CF
Member Services Rep
Crunch Fitness Canada
Winnipeg, MB
- $16.4 CAD / hour
- Part-time
…passionate about fitness, excited about delivering exceptional customer service, and driven by a shared purpose, we want you on…
Added 1 hour ago
SD
Pharmacist, Hourly Part Time Day
Shoppers Drug Mart
Waterloo, ON
- Part-time
Commitment to providing exceptional customer service
Added 1 hour ago
SD
Pharmacist, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Waterloo, ON
- Full-time
Commitment to providing exceptional customer service
Added 1 hour ago
W
(CAN) Front End Team Lead
Walmart
Medicine Hat, AB
- Full-time
…associates through teaching and training. Ensure a high level of customer service while ensuring task…
Added 1 hour ago
W
(CAN) General Merchandise Team Lead
Walmart
Portage la Prairie, MB
- Full-time
…associates through teaching and training. Ensure a high level of customer service while ensuring task…
Added 1 hour ago
W
(CAN) Front End Checkout Team Associate
Walmart
Brampton, ON
- Part-time
7.Refers appropriate service and transactional items to a Customer Service Manager or Front End Team Lead.
Added 1 hour ago
R(
Team Lead (Full time) - Hazeldean Mall
Reitmans (Canada) Ltée/Ltd
Ottawa, ON
- Full-time
As a Team Lead, you will collaborate with the management team to keep operations running smoothly and inspire the team to deliver an outstanding customer experience. With your leadership,…
Added 1 hour ago
LC
Grocery Assistant Department Manager Full Time Day
Loblaw Companies Limited
Chatham, NB
- Full-time
…products and deals our team members are there to give excellent customer service and memorable experiences. Our Assistant Department Managers are dedicated people leaders who navigate us to…

CIBC

Manager Client Advise - Sherbrooke

Sherbrooke, QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 7, 2026
Posting language: English
Posted: Oct 28, 2026

Original job description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you’ll be doing

As a member of the Personal and Business Banking team, you’ll develop and coach a team of client service and financial service professionals, working towards a shared goal – delivering an exceptional client experience and deepening client relationships. As a Manager, Client Advice, you’ll inspire team members to perform at their best, while supporting a “One Team” approach that connects each client with the right advice to meet their financial needs. You’re flexible to work our banking centre hours which may include evenings and weekends. To help deliver a great client experience, you’re flexible to work at multiple banking centres within a reasonable travel distance.

At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, you’ll be on-site full-time.

How you’ll succeed

Client experience - Lead by example, show your team how to deepen client relationships and meet client financial needs while providing a high standard of service. Deliver the client experience by encouraging employees to quickly resolve client complaints, escalating when necessary, and manage hard to solve issues. Empower clients to utilize self-service channels.
Results driven leadership - Create a culture of collaboration across multiple client offers so that clients are served by those best able to meet their financial needs. Support the Banking Centre Leader in monitoring business performance, put action plans in place to close any gaps and work as one team with all partners to increase the banking centre’s overall performance.
People Leadership - Create a team oriented, positive and productive working environment by recognizing the contributions of your team. Lead and coach a successful client service and financial services team. Advocate CIBC within the community to recruit employees who share and demonstrate our values.

Who You Are

You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it’s the right thing to do.
You act like an owner. You thrive when you're empowered to take initiative, go above and beyond, and deliver results.
You are a caring and accountable leader. You’re passionate about developing and growing team members abilities. You have experience providing coaching and hands on support to meet team goals.
You’re goal oriented. You’re motivated by accomplishing your goals and delivering your best to make a difference.
You're passionate about people. You find meaning in relationships and surround yourself with a diverse network of partners. You connect with others through respect and authenticity
You’re a certified professional. You have current accreditation and good standing Mutual Funds License (Canadian Securities Course or Investment Funds In Canada). It’s an asset if you’ve completed any of the following: Branch Compliance Officer’s Course (BCO), Branch Managers Examination Course (BME), Conducts & Practices Handbook (CPH) Wealth Management Essentials (WME); or Certified Financial Planner (CFP)
You live your values. You bring high standards, genuine care to your relationships, and want to grow with an employer that shares your values and brings out your best.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).
We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Sherbrooke-King&Belvedere

Employment Type

Regular

Weekly Hours

37.5

Skills

Client Service, Customer Experience (CX), Ensure Compliance, Financial Advising, Financial Products, People Management, Results-Oriented, Risk Management

Apply About employer

More about this job

Responsibilities

The Manager, Client Advice will lead and coach a team of financial service professionals to deliver exceptional client experiences and deepen relationships. They are responsible for monitoring business performance, resolving client issues, and fostering a collaborative, high-performing team environment.

Requirements

Candidates must possess a valid Mutual Funds License and demonstrate strong leadership and coaching experience. The role requires a commitment to on-site work and the flexibility to work evenings and weekends as needed.

Skills

Client service
Financial advising
Team leadership
Coaching
Relationship management
Performance monitoring
Conflict resolution
Mutual funds
Business banking
Strategic planning
Recruitment
Financial planning
Compliance
Communication
Accountability
Goal setting

Benefits

Competitive salary
Incentive pay
Banking benefits
Benefits program
Defined benefit pension plan
Employee share purchase plan
Vacation offering
Wellbeing support
MomentMakers recognition program
Purpose Day

Visa sponsorship

Not detected in the job text

Keywords

Banking
Client Advice
Mutual Funds License
Canadian Securities Course
Investment Funds In Canada
Branch Compliance Officer’s Course
Conducts & Practices Handbook
Wealth Management Essentials
Certified Financial Planner
People Leadership
Performance Management
Financial Services
Relationship Banking
Coaching
Business Performance
Client Experience
Team Development
Financial Needs Analysis
Banking Centre

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