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Added 12 mins ago
Data Analyst, Product Insights - New Grad
Jobright.ai
Canada
Full-time
…accelerating your route to the best job outcomes. The New Grad Data Analyst will uncover insights to guide product strategy and improve user outcomes by exploring behavioral data, customer…
Added 20 hours ago
Data Analyst, Product Insights - New Grad
Jobright.ai
Canada
Full-time
…accelerating your route to the best job outcomes. The New Grad Data Analyst will uncover insights to guide product strategy and improve user outcomes by exploring behavioral data, customer…
Added 1 day ago
Data Analyst, Product Insights - New Grad
Jobright.ai
Canada
Full-time
…accelerating your route to the best job outcomes. The New Grad Data Analyst will uncover insights to guide product strategy and improve user outcomes by exploring behavioral data, customer…
Added 12 days ago
Insights Analyst - Co-op Student
Loblaw Companies Limited
Brampton, ON
Full-time
The Strategic Insights Analyst would be part of Strategic Insights team that has a mandate to identify unarticulated human needs, guide business strategies, and ensure our brands are…
Added 2 months ago
Analyst, Insights and Pipeline Management
Canadian Cancer Society
Calgary, AB · Kelowna, BC · Prince George, BC · Vancouver, BC · Victoria, BC · St. John's, NL · Halifax, NS · Hamilton, ON · Ottawa, ON · Montreal, QC · Quebec, QC
$52,000 to $59,000 CAD / year
Full-time
Job Title: Analyst Insights and Pipeline Management
Added 2 days ago
Directeur(trice) associé(e), Analyse des données et perspectives d'affaires / Associate Director, Business Insights Analyst
Merck Canada
Kirkland, QC
Full-time
Added 2 days ago
Business Insights Analyst II - Marketing Measurement and Insights
TD
Toronto, ON · Montreal, QC
Full-time
Analytics, Insights, & Artificial Intelligence
Added 2 days ago
Business Insights Analyst II - Marketing Measurement and Insights
TD
Montreal, QC
Full-time
Analytics, Insights, & Artificial Intelligence
Added 2 days ago
Directeur(trice) associé(e), Analyse des données et perspectives d'affaires / Associate Director, Business Insights Analyst
Merck
Kirkland, QC
Full-time
Added 2 days ago
Directeur(trice) associé(e), Analyse des données et perspectives d'affaires / Associate Director, Business Insights Analyst
MSD
Kirkland, QC
Full-time
Added 2 days ago
Process Engineering Analyst, Continuous Improvement & Data Insights Co-op (12 to 16 month Term)
CIBC
Toronto, ON
Full-time
As a Process Engineering Analyst, Continuous Improvement and Data Insights Co-op for the Complaints Management Program (CMP), you will support the CMP’s mandate by helping to optimize the…
Added 3 days ago
Process Engineering Analyst, Continuous Improvement & Data Insights Co-op (12 to 16 month Term)
CIBC
Toronto, ON
Full-time
As a Process Engineering Analyst, Continuous Improvement and Data Insights Co-op for the Complaints Management Program (CMP), you will support the CMP’s mandate by helping to optimize the…
Added 3 days ago
Business Insights & Analytics Analyst
OSL Retail Services Inc
Mississauga, ON
Other
We are currently seeking a Business Insights & Analytics Analyst. This role advances our analytical maturity in the fast-paced retail and direct sales industries. Going beyond standard…
Added 3 days ago
Data and Financial Insights Analyst
Salesforce Partner Canada
Toronto, ON
Full-time
The Data and Financial Reporting Analyst supports the Data, Analytics and Reporting team within the Prospect-to-Cash Operations organization. This role delivers business intelligence and…
Added 5 days ago
Data Analyst- Data & Insights
CAMH
Toronto, ON
The Data Analyst will work closely with data engineers, data scientists, operational teams, and external partners to ensure data is accurate, accessible, and translated into meaningful…
Added 5 days ago
Data Analyst, Product Insights - New Grad
Jobright.ai
Canada
Full-time
…accelerating your route to the best job outcomes. The New Grad Data Analyst will uncover insights to guide product strategy and improve user outcomes by exploring behavioral data, customer…
Added 6 days ago
Analyst, Investment Insights
Connor, Clark & Lunn Financial Group Ltd.
Vancouver, BC
Are you interested in joining one of Canada’s top-performing asset managers? We are looking for an Analyst to join our Investment Insights (II) team. In this position you will work with…
Added 6 days ago
Analyst, Investment Insights
Connor, Clark & Lunn Financial Group Ltd.
Toronto, ON
Are you interested in joining one of Canada’s top-performing asset managers? We are looking for an Analyst to join our Investment Insights (II) team. In this position you will work with…
Added 6 days ago
Business Insights Analyst
BCU Financial Group
Toronto, ON
Full-time
BCU Financial is seeking a motivated and analytical full-time Business Insights Analyst to join the Product, Sales & Marketing team. Reporting to the Manager, Product, Sales & Marketing,…
Added 12 days ago
Senior Analyst, Analytics & Insights (12-Month Contract)
Scotia Global Asset Management
Toronto, ON
Contract
The Senior Analyst, Analytics & Insights is responsible for designing, developing, and maintaining dashboards, reports, and data solutions that deliver actionable insights to support…
Added 12 days ago
Loyalty & Consumer Insights Analyst, Co-op Student
Loblaw Companies Limited
Toronto, ON
Full-time
We are hiring a Business & Customer Insights Analyst, Co-op Student. Reporting to the Senior Business & Customer Insights Analyst, the Analyst will be responsible for providing objective,…
Added 12 days ago
Insights Analyst - Co-op Student
Loblaw Companies Limited
Brampton, ON
Full-time
The Strategic Insights Analyst would be part of Strategic Insights team that has a mandate to identify unarticulated human needs, guide business strategies, and ensure our brands are…
Added 12 days ago
Senior Analyst, Analytics & Insights (12-Month Contract)
Scotiabank
Toronto, ON
The Senior Analyst, Analytics & Insights is responsible for designing, developing, and maintaining dashboards, reports, and data solutions that deliver actionable insights to support…
Added 18 days ago
Senior Insights Analyst
The Travel Corporation
Toronto, ON
$85,000 to $105,000 CAD / year
Full-time
The Senior Insights Analyst is responsible for supporting TTC's global contact centre reporting, analytics, and operational insight capabilities across sales, service, workforce, and…
Added 16 days ago
Marketing Insights & Reporting Analyst
Range Group - Job Postings
Toronto, ON
The Marketing Insights & Reporting Analyst plays a critical role within the Marketing Operations & Analytics team, helping transform data into actionable insights that improve marketing…

CIBC

Process Engineering Analyst, Continuous Improvement & Data Insights Co-op (12 to 16 month Term)

Toronto, ON, Canada

Job type: Full-time
Apply by: Oct 9, 2026
Posting language: English
Posted: Sep 17, 2026

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Original job description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you’ll be doing

As a Process Engineering Analyst, Continuous Improvement and Data Insights Co-op for the Complaints Management Program (CMP), you will support the CMP’s mandate by helping to optimize the operational processes and capabilities associated with CIBC’s complaint handling framework. The CMP is a centre of excellence established to ensure compliance with complaint handling requirements mandated by the Financial Consumer Agency of Canada (FCAC), while targeting a high performing operating model that differentiates CIBC from its industry peers in the handling of complaints, delivering on our Purpose for our clients. You will play a key role supporting both the Continuous Improvement and Data & Insights teams for the complaints journey, which leverage methodologies and principles from lean, six sigma, and service design.

At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

Important information

We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

You are in your third or fourth year of undergraduate studies in a STEM program at a Canadian University and are eligible to complete a 12 to 16 month co-op term.

You must be currently enrolled in post-secondary education and returning to full-time studies to be eligible. However, you do not need to be in a registered Co-op program to be considered for a role.

Please include your resume (no more than 2 pages), a cover letter (no more than 1 page), and your most recent unofficial transcript with your application. These should all be uploaded into the Resume section of the application as one pdf document

This is a 12 or 16 month co-op opportunity.

How you’ll succeed

Process Management – support and assess current state performance and capability across the end to end complaints handling journey, including mapping the end to end business process and client journey, as well as supporting appropriate reporting on key process-focused objectives to fulfil on regulatory and/or compliance requirements.

Continuous Improvement - Contribute to building an effective Continuous Improvement practice and culture that draws on best practices from multi-disciplinary methods such as lean, six sigma and service design in order to successfully deliver both tactical improvements and strategic transformations across the complaints journey.

Data & Insights – Support our data analysis and insights practice by helping to pull and analyze monthly and quarterly trends across key complaints KPIs.

Relationship Management  - Build strong relationships with key business partners across the enterprise, including the frontline and operational teams delivering our client complaints journey, as well internal partners supporting its delivery and overseeing its controls and regulatory compliance.

Who you are

You're driven by collective success. You know that collaboration can transform a good idea into a great one. You understand the power of a team that enjoys working together to create a shared vision. It’s an asset if you are currently pursuing a certification in process improvement methodologies such as Lean Six Sigma or Business Process Management.

You're digitally savvy. You seek out innovative solutions and embrace evolving technologies. You can easily adapt to new tools and trends.  It’s an asset if  you have proficiency in Excel or SQL, Tableau and/or Power BI.

You love to learn. You're passionate about growing your knowledge, and you know that there is no limit to what you can achieve.

You embrace and champion change. You’ll continuously evolve your thinking and the way you work in order to deliver your best.

You put our client first. You engage with purpose to find the right solutions. You go the extra mile, because it’s the right thing to do.

Values matter to you. You bring your real self to work and you live our values – trust, teamwork and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential.

We work to recognize you in meaningful, personalized ways including a competitive compensation, a banking benefit*, wellbeing support, and additional offers such as employee and family assistance programs and MomentMakers, our social, points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

*Subject to program terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected]
CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).
We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-81 Bay, 20th Floor

Employment Type

Temporary (Fixed Term)

Weekly Hours

37.5

Skills

Excel Databases, Process Optimization, SQL Databases

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More about this job

Responsibilities

You will support the optimization of operational processes and complaint handling frameworks using lean, six sigma, and service design methodologies. Additionally, you will analyze trends across key performance indicators and build relationships with business partners to ensure regulatory compliance.

Requirements

Candidates must be in their third or fourth year of an undergraduate STEM program at a Canadian university and eligible for a 12 to 16-month co-op term. Proficiency in process improvement methodologies and data analysis tools like Excel, SQL, or Power BI is considered an asset.

Skills

Process management
Continuous improvement
Data analysis
Lean
Six sigma
Service design
Process mapping
Relationship management
Excel
SQL
Tableau
Power BI
Business process management
Reporting
Regulatory compliance

Benefits

Competitive compensation
Banking benefit
Wellbeing support
Employee and family assistance programs
MomentMakers recognition program

Visa sponsorship

Not detected in the job text

Keywords

Process Engineering
Continuous Improvement
Data Insights
Complaints Management
Lean
Six Sigma
Service Design
Process Mapping
KPIs
Regulatory Compliance
Financial Consumer Agency of Canada
STEM
Co-op
Excel
SQL
Tableau
Power BI
Business Process Management
Data Analysis
Relationship Management
Operational Excellence

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