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Added 14 mins ago
P
Applied AI Test Engineer - Intern
Plusgrade
Toronto, ON · CAN - Toronto
- Full-time
…validating data schemas, asserting against non-deterministic agent workflows, and developing Python utilities that stress-test edge cases before code ships. Coding agents and LLM tooling…
Added 14 mins ago
M
Freelance Mechanical CAD&Simulation Engineer - AI Trainer
Mindrift
Remote, Canada
- Part-time
- Remote
…design part geometry, build reference solutions, and judge the agent's attempts. You'll work alongside CFD engineers who simulate the geometry you…
Added 14 mins ago
BL
Agent Security Engineer
Belmont Lavan Ltd
Remote, Canada
- Full-time
- Remote
Belmont Lavan is hiring an Agent Security Engineer to secure autonomous AI agents before and after they reach production. Agents now call tools, hold credentials and act on live systems, so…
Added 14 mins ago
P
Staff Product Engineer
Parallelz
Remote, Canada
- Full-time
- Remote
Build the agent workflows, tools and shared foundations the team relies on, with clear quality checks and human accountability, and keep them current as the field moves.
Added 14 mins ago
IS
AI Solutions Architect (Agentic AI)
Iris Software Inc.
Toronto, ON
- Contract
Design and implement enterprise-grade GenAI platforms, agentic workflows, multi-agent systems, and RAG solutions.
Added 14 mins ago
P
Staff Product Engineer
Parallelz
Toronto, ON
- Full-time
Build the agent workflows, tools and shared foundations the team relies on, with clear quality checks and human accountability, and keep them current as the field moves
Added 29 mins ago
LC
Staff Product Designer, Agentic Experiences
Loblaw Companies Limited
Toronto, ON
- Full-time
Establishing experience principles and interaction models that address customer context, trust, autonomy and control, including when an agent should act, ask or defer to the customer
Added 44 mins ago
Customer Service Representative
Vast auto Distribution
Montreal, QC
As a unionized employee of the customer service team, the customer service agent is responsible for answering incoming calls from all Vast-Auto Distribution customers and diligently…
Added 44 mins ago
SI
Senior Consultant – Cisco CCaaS Migration
Spruce InfoTech Inc.
Canada
- Contract
Added 44 mins ago
TC
IVR Automation tester
Tata Consultancy Services
Toronto, ON · Greater Toronto Area, Canada
- $90,000 to $100,000 CAD / year
- Full-time
Experience in Genesys Cloud CX or similar CCaaS contact centre platforms is preferred, especially for inbound routing, agent handoffs, and History tontextdata transfer validation.
Added 44 mins ago
BL
Agent Security Engineer
Belmont Lavan
Vancouver, BC
- Full-time
Belmont Lavan is hiring an Agent Security Engineer to secure autonomous AI agents before and after they reach production. Agents now call tools, hold credentials and act on live systems, so…
Added 58 mins ago
C
IT System Architecture Specialist
CAE
Montreal, QC
- Full-time
Be an agent of change and a promoter of the agile mentality.
Added 1 hour ago
ES
AI security research engineer
Epsilon Solutions Ltd.
Toronto, ON
- Contract
Experience with AI red teaming, autonomous penetration testing, agent security, or AI-native security tooling.
Added 1 hour ago
Ramp Agent (Station Attendant) – Airport
Air Canada
Saskatoon, SK
Added 1 hour ago
Purchasing Agent
Aecon
Whitby, ON
The Purchasing Agent is responsible to negotiate and purchase various commodities, equipment, and services for the Pickering Retube Feeder Replacement Program.
Added 1 hour ago
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Senior Full Stack Java Engineer
Miratech
ON · Ontario, CANADA
- Full-time
Knowledge of forecasting, scheduling, adherence, routing, agent desktop, digital channels, or related operational concepts.
Added 1 hour ago
Senior Data Engineer
ZoomInfo Technologies LLC
Toronto, ON
Prepared data for AI use: documented fields, lineage, access controls, and agent tool access such as MCP servers
Added 1 hour ago
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Concepteur de produits principal/ Senior Product Designer
Acumatica
Montreal, QC
- Full-time
Added 1 hour ago
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Backend Python Developer - GenAI Focus
Open Systems Technologies
Montreal, QC
- Contract
…Assistant: Experience with coding assistants like copilot, using Agent mode, Skills, etc.Databases: Proficiency in RDBMS and NoSQL databases, preferably PostgreSQL, MongoDB, and related…
Added 2 hours ago
A
Concepteur de produits principal/ Senior Product Designer
Acumatica
Montreal, QC
- Full-time
Added 2 hours ago
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Security Agent
Techo-Bloc
Chambly, QC
- Part-time
Join our Security team at Techo-Bloc! We have an opening for a Security Agent position to work in both our Saint-Hubert and Chambly locations.
Added 2 hours ago
T
Security Agent
Techo-Bloc
Longueuil, QC · Saint-Hubert, QC
- Part-time
Join our Security team at Techo-Bloc! We have an opening for a Security Agent position to work in both our Saint-Hubert and Chambly locations.
Added 2 hours ago
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Reservations Sales Agent | Luxury Villa Rentals
Rental Escapes
Montreal, QC
- Full-time
Added 3 hours ago
ML
Territory Sales Representative
Morris Lee, Ltd.
Montreal, QC
- Full-time
Nous sommes un agent manufacturier, spécialisée dans des marques de premier plan dans les secteurs de la plomberie commerciale et des équipements de sécurité, notamment Acorn Engineering,…
Added 4 hours ago
J
Home help – light housekeeping
JobsMedia.io
Berthierville, QC
- Full-time
Under the supervision of the assigned agent, the home care assistant will carry out the continuous service plan for assigned clients.

CIBC

Product Owner - Agentic

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 17, 2026
Posting language: English
Posted: Nov 3, 2026

Original job description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you'll be doing

You’ll join a team that’s focused on transforming contact centre experiences through innovative, client-centred solutions that create measurable value for our clients, our agents, and our business. As a Product Owner, Contact Centre Transformation, you’ll define the vision, goals, and roadmap for initiatives that introduce Agentic Artificial Intelligence (AI) capabilities into contact centre processes, with a focus on reducing manual effort, improving service experiences, and enabling meaningful call reduction over time. You’ll act as the key point person for bringing agentic solutions to life, working across multiple Squads and with business, digital, and technology partners to move use cases from proof of concept into production. You’ll balance strategic thinking with delivery execution, translating complex contact centre opportunities into clear priorities, user stories, and outcomes that support ambitious operational goals. You’ll partner closely with teams building orchestration capabilities, enabling experiences such as automated transfers, card balance inquiries, and other high-volume call drivers to be handled effectively within Interactive Voice Response (IVR) and AI-enabled journeys. Through strong stakeholder management, thoughtful prioritization, and a focus on business outcomes over outputs, you’ll help shape scalable, governed, and human-centred AI solutions that support CIBC’s contact centre transformation.Act as the Product Owner for their squad, with accountability for prioritization and delivery, while partnering across multiple squads as needed to achieve their OKRs.

At CIBC we enable the work environment most optimal for you to thrive in your role. You'll have the flexibility to manage your work activities within a hybrid work arrangement where you'll spend 1-3 days per week on-site, while other days will be remote.

How you'll succeed

Product strategy and roadmap leadership - Define and champion the product vision, goals, and roadmap for Agentic AI use cases within the contact centre, ensuring alignment with business priorities, client needs, and transformation objectives.
Backlog management and prioritization - Build, refine, and manage a complex backlog by translating contact centre opportunities, operational pain points, and agent needs into actionable user stories, requirements, and success criteria. Make informed trade-offs to focus on high-value use cases and tangible outcomes.
Delivery from proof of concept to production - Lead the progression of agentic solutions from early-stage exploration through delivery into production environments, ensuring solutions are practical, scalable, and designed to create measurable business value rather than remaining at pilot stage.
Cross-functional orchestration and partnership - Work across Squads and partner closely with digital teams, engineering, user experience and user interface designers, business systems analysts, AI modelers, and system engineering leads to bring end-to-end solutions to life and support successful execution.
Risk, governance, and quality management - Help ensure delivery aligns with guardrails, governance, policy requirements, and quality expectations. Support the development of solutions that use trusted content, reflect CIBC policies, and create reliable, human-like experiences for clients and employees.
Stakeholder engagement and influence - Build strong relationships with business leaders, executives, governance partners, and delivery teams to align priorities, manage dependencies, and maintain momentum in a fast-paced, evolving environment.

Who you are

You bring deep product delivery experience. You have a strong track record of end-to-end product delivery in complex environments and know how to move work forward through ambiguity and changing priorities.
You can communicate with impact. You have exceptional written and verbal communication skills and can tailor your message to a range of audiences, including senior leaders and cross-functional partners.
You influence without formal authority. You build alignment across matrixed teams, navigate competing interests, and use sound judgment, negotiation, and relationship management skills to drive outcomes.
You give meaning to data. You use analytical thinking and insight to evaluate outcomes, solve complex problems, and support strategic product decisions.
You're digitally savvy. You bring strong knowledge of application delivery processes, product delivery frameworks, and the broader information technology environment, and you continuously look for better ways of working.
You can demonstrate experience in product ownership, backlog management, agile delivery, stakeholder management, and digital, AI, or contact centre transformation initiatives. It’s an asset if you have experience with Agentic AI, large language models, small language models, conversational AI, IVR, orchestration platforms, or modern customer service technologies.
You have a degree/diploma in Computer Science, Engineering, Business, or a related field.
You can demonstrate familiarity with machine learning, AI modeling, and technical concepts such as Java or Python. It’s an asset if you’ve worked closely with engineering and modeling teams to bring AI-enabled solutions into production.
You have experience balancing business and technology priorities. You’re comfortable operating in a role that requires strong product judgment, delivery discipline, and technical fluency, while staying focused on business outcomes and stakeholder alignment.
You live your values. You bring high standards, genuine care to your relationships, and want to grow with an employer that shares your values and brings out your best.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).
We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-181 Bay St. 6th

Employment Type

Regular

Weekly Hours

37.5

Skills

Analytical Thinking, Backlog Management, Communication, Data-Driven Decision Making, Domain Knowledge, Influencing Without Authority, Negotiation, Problem Solving, Product Portfolio Strategy, Product Roadmap Development, Risk Management, Sprint Planning, Stakeholder Management, User Story Mapping

Apply About employer

More about this job

Responsibilities

Define the vision, goals, and roadmap for Agentic AI initiatives within the contact centre to improve service experiences and reduce manual effort. Lead the end-to-end delivery of these solutions from proof of concept into production while managing cross-functional partnerships.

Requirements

Requires deep product delivery experience in complex environments and the ability to influence without formal authority. Candidates should have a degree in Computer Science, Engineering, Business, or a related field, along with familiarity with AI modeling and technical concepts.

Skills

Product ownership
Backlog management
Agile delivery
Stakeholder management
Agentic AI
Large language models
Conversational AI
IVR
Orchestration platforms
Product strategy
Analytical thinking
Communication
Influencing without authority
Technical fluency
Machine learning
Java

Benefits

Competitive salary
Incentive pay
Banking benefits
Benefits program
Defined benefit pension plan
Employee share purchase plan
Vacation offering
Wellbeing support
MomentMakers social recognition program
Purpose Day

Visa sponsorship

Not detected in the job text

Keywords

Product Owner
Agentic AI
Contact Centre Transformation
Artificial Intelligence
IVR
Large Language Models
Small Language Models
Conversational AI
Orchestration
Agile
Backlog Management
Product Roadmap
Java
Python
Machine Learning
Stakeholder Management
Digital Transformation
User Stories
Production
Proof of Concept
Banking
Data Analysis
Governance
Risk Management
Software Engineering
System Engineering
User Experience
Business Systems Analysis
Product Strategy
Technical Fluency

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