Find work in Canada.

584,320 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 7 mins ago
M
Senior Full Stack Java Engineer
Miratech
ON · Ontario, CANADA
- Full-time
Troubleshoot functional and production issues and improve application performance, resilience, scalability, and maintainability.
Added 7 mins ago
A
Concepteur de produits principal/ Senior Product Designer
Acumatica
Montreal, QC
- Full-time
Acumatica is a company on a mission. We are a leading innovator in cloud ERP (Enterprise Resource Planning) solutions with growing businesses worldwide. But don’t take our word for it -…
Added 22 mins ago
S
Lead Infrastructure Software Developer
Scrawlr
Vancouver, BC
- Full-time
We are seeking a Lead Software Infrastructure Developer to architect, implement, and evolve the core infrastructure powering its consumer-facing cloud applications. This is a high-impact…
Added 22 mins ago
HI
Privacy and Compliance Specialist
Healthcare Insurance Reciprocal of Canada (HIROC)
Toronto, ON
- Contract
Contribute to the departments and team planning
Added 22 mins ago
BI
Pega Lead System Architect
BURGEON IT SERVICES
Toronto, ON · Greater Toronto Area, Canada
- Contract
Lead scope definition, requirements analysis, solution architecture, functional and technical design, application build, testing, deployment, and production transition.
Added 22 mins ago
Senior Manager, Integrated Campaign Marketing
Questrade Financial Group
Toronto, ON
Integrated Campaign Strategy & Execution: Lead the end-to-end strategy, multi-channel planning, and execution of offline and integrated marketing campaigns (including TV, Out-of-Home,…
Added 22 mins ago
Project Coordinator
Eclipse Automation
Cambridge, ON
Support the creation of the MS Project schedule throughout the planning phase of the project life cycle
Added 52 mins ago
A
Concepteur de produits principal/ Senior Product Designer
Acumatica
Montreal, QC
- Full-time
Acumatica is a company on a mission. We are a leading innovator in cloud ERP (Enterprise Resource Planning) solutions with growing businesses worldwide. But don’t take our word for it -…
Added 52 mins ago
A
Manager, Regulatory
ATCO
Edmonton, AB
- Full-time
Lead and support the development of electric utility regulatory applications and submissions, including the General Tariff Application (GTA) and Annual Rule 005 Reporting.
Added 1 hour ago
Manager, Analytical R&D (Lab Automation)
Apotex
Toronto, ON · Etobicoke, ON
…within the Apotex organization. Assists Director in strategic planning, budgeting and…
Added 1 hour ago
T
Product Operations Manager
TEKsystems
Ottawa, ON
- $60 to $70 CAD / hour
- Contract
…business lines, setting shared standards for critical path planning, launch readiness, and cross-functional…
Added 1 hour ago
AN
Senior Project Manager (Engineering)
Avia NG Airport Consultants
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Provide technical oversight and leadership for the planning, design, and construction of airport and airfield infrastructure projects.
Added 1 hour ago
4
Capture Director / Business Development
49North
Ottawa, ON · Kanata, ON
- Full-time
Lead strategic project Capture Management for specific high value opportunities ($100M+)
Added 1 hour ago
MD
Construction Project Operations Manager
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Real Estate: We provide a broad range of pre-planning, acquisition, disposition, leasing, project management, relocation, and space management services to facilitate facility and real…
Added 1 hour ago
CC
RQ11316 - Systems Testing/QA Specialist
CCI- Computer Consultants International, Inc.
Toronto, ON
- Full-time
Experience testing Oracle Siebel CRM application is a strong asset
Added 2 hours ago
A
Quality Lead
Accenture
Toronto, ON
- Full-time
Responsible for the application of CPG Quality Management System including project specific plans, processes and procedures and guides as extensions to and consistent with the CPG Quality…
Added 2 hours ago
TE
Senior Roadway Design Engineer
Target Engineering Group
Toronto, ON
- $110,000 to $150,000 CAD / year
- Full-time
As a Senior Roadway Design Engineer, you will provide technical leadership and engineering expertise in the planning, design, and delivery of complex transportation infrastructure projects.…
Added 3 hours ago
HT
Software Validation Technologist
Husky Technologies
Bolton, ON
- Full-time
…passion of our people around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a…
Added 3 hours ago
GO
Senior Policy Advisor
Government of Yukon
Whitehorse, YT
- Full-time
Strategic Policy And Planning Provides Policy Leadership Across Health And Social Services And Brings a Strategic Lens To The Policy Work Of The Department. We Provide Corporate Policy…
Added 3 hours ago
S
Explorer | Director | Market Research | Ontario
Savanta
Toronto, ON
- Full-time
Are you ready to lead impactful projects and transform data into compelling stories? At Explorer, you'll drive client success and team excellence.
Added 4 hours ago
SQ
Bilingual ADP Sales Manager
Sunlife Québec
Quebec, QC
- Full-time
In this role, you will lead, coach and develop a team of advisors, helping them build confidence, strengthen sales capabilities and deliver meaningful outcomes for clients. Through…
Added 4 hours ago
AH
Associate Surgical Physician - Urology
Alberta Health Services
Grande Prairie, AB
- Full-time
…performed under the supervision of the surgeon / physician lead and in collaboration with the multidisciplinary care team. Some of the associate physician responsibilities can include, but…
Added 4 hours ago
R
Client Implementation Lead- EN
RBC
Montreal, QC
- Full-time
The Client Implementation Lead (cash management) role is your opportunity to become a critical member of the Implementation team, where you’ll drive exceptional client experiences for…
Added 4 hours ago
YR
Abilities Management Specialist
York Region (The Regional Municipality of York)
Newmarket, ON
- Full-time
Reporting to the Lead, Employee Health, this position is responsible for providing proactive disability and rehabilitation case management services, workplace accommodation support,…
Added 4 hours ago
R
Associate Director, Liquidity & Funding Product Owner
RBC
Toronto, ON
- Full-time
Lead the vision, strategy, and development of liquidity/funding management products within the Funding, Liquidity & Payment Services portfolio.

CIBC

Product Owner - Agentic

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 17, 2026
Posting language: English
Posted: Nov 3, 2026

Original job description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you'll be doing

You’ll join a team that’s focused on transforming contact centre experiences through innovative, client-centred solutions that create measurable value for our clients, our agents, and our business. As a Product Owner, Contact Centre Transformation, you’ll define the vision, goals, and roadmap for initiatives that introduce Agentic Artificial Intelligence (AI) capabilities into contact centre processes, with a focus on reducing manual effort, improving service experiences, and enabling meaningful call reduction over time. You’ll act as the key point person for bringing agentic solutions to life, working across multiple Squads and with business, digital, and technology partners to move use cases from proof of concept into production. You’ll balance strategic thinking with delivery execution, translating complex contact centre opportunities into clear priorities, user stories, and outcomes that support ambitious operational goals. You’ll partner closely with teams building orchestration capabilities, enabling experiences such as automated transfers, card balance inquiries, and other high-volume call drivers to be handled effectively within Interactive Voice Response (IVR) and AI-enabled journeys. Through strong stakeholder management, thoughtful prioritization, and a focus on business outcomes over outputs, you’ll help shape scalable, governed, and human-centred AI solutions that support CIBC’s contact centre transformation.Act as the Product Owner for their squad, with accountability for prioritization and delivery, while partnering across multiple squads as needed to achieve their OKRs.

At CIBC we enable the work environment most optimal for you to thrive in your role. You'll have the flexibility to manage your work activities within a hybrid work arrangement where you'll spend 1-3 days per week on-site, while other days will be remote.

How you'll succeed

Product strategy and roadmap leadership - Define and champion the product vision, goals, and roadmap for Agentic AI use cases within the contact centre, ensuring alignment with business priorities, client needs, and transformation objectives.
Backlog management and prioritization - Build, refine, and manage a complex backlog by translating contact centre opportunities, operational pain points, and agent needs into actionable user stories, requirements, and success criteria. Make informed trade-offs to focus on high-value use cases and tangible outcomes.
Delivery from proof of concept to production - Lead the progression of agentic solutions from early-stage exploration through delivery into production environments, ensuring solutions are practical, scalable, and designed to create measurable business value rather than remaining at pilot stage.
Cross-functional orchestration and partnership - Work across Squads and partner closely with digital teams, engineering, user experience and user interface designers, business systems analysts, AI modelers, and system engineering leads to bring end-to-end solutions to life and support successful execution.
Risk, governance, and quality management - Help ensure delivery aligns with guardrails, governance, policy requirements, and quality expectations. Support the development of solutions that use trusted content, reflect CIBC policies, and create reliable, human-like experiences for clients and employees.
Stakeholder engagement and influence - Build strong relationships with business leaders, executives, governance partners, and delivery teams to align priorities, manage dependencies, and maintain momentum in a fast-paced, evolving environment.

Who you are

You bring deep product delivery experience. You have a strong track record of end-to-end product delivery in complex environments and know how to move work forward through ambiguity and changing priorities.
You can communicate with impact. You have exceptional written and verbal communication skills and can tailor your message to a range of audiences, including senior leaders and cross-functional partners.
You influence without formal authority. You build alignment across matrixed teams, navigate competing interests, and use sound judgment, negotiation, and relationship management skills to drive outcomes.
You give meaning to data. You use analytical thinking and insight to evaluate outcomes, solve complex problems, and support strategic product decisions.
You're digitally savvy. You bring strong knowledge of application delivery processes, product delivery frameworks, and the broader information technology environment, and you continuously look for better ways of working.
You can demonstrate experience in product ownership, backlog management, agile delivery, stakeholder management, and digital, AI, or contact centre transformation initiatives. It’s an asset if you have experience with Agentic AI, large language models, small language models, conversational AI, IVR, orchestration platforms, or modern customer service technologies.
You have a degree/diploma in Computer Science, Engineering, Business, or a related field.
You can demonstrate familiarity with machine learning, AI modeling, and technical concepts such as Java or Python. It’s an asset if you’ve worked closely with engineering and modeling teams to bring AI-enabled solutions into production.
You have experience balancing business and technology priorities. You’re comfortable operating in a role that requires strong product judgment, delivery discipline, and technical fluency, while staying focused on business outcomes and stakeholder alignment.
You live your values. You bring high standards, genuine care to your relationships, and want to grow with an employer that shares your values and brings out your best.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).
We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-181 Bay St. 6th

Employment Type

Regular

Weekly Hours

37.5

Skills

Analytical Thinking, Backlog Management, Communication, Data-Driven Decision Making, Domain Knowledge, Influencing Without Authority, Negotiation, Problem Solving, Product Portfolio Strategy, Product Roadmap Development, Risk Management, Sprint Planning, Stakeholder Management, User Story Mapping

Apply About employer

More about this job

Responsibilities

Define the vision, goals, and roadmap for Agentic AI initiatives within the contact centre to improve service experiences and reduce manual effort. Lead the end-to-end delivery of these solutions from proof of concept into production while managing cross-functional partnerships.

Requirements

Requires deep product delivery experience in complex environments and the ability to influence without formal authority. Candidates should have a degree in Computer Science, Engineering, Business, or a related field, along with familiarity with AI modeling and technical concepts.

Skills

Product ownership
Backlog management
Agile delivery
Stakeholder management
Agentic AI
Large language models
Conversational AI
IVR
Orchestration platforms
Product strategy
Analytical thinking
Communication
Influencing without authority
Technical fluency
Machine learning
Java

Benefits

Competitive salary
Incentive pay
Banking benefits
Benefits program
Defined benefit pension plan
Employee share purchase plan
Vacation offering
Wellbeing support
MomentMakers social recognition program
Purpose Day

Visa sponsorship

Not detected in the job text

Keywords

Product Owner
Agentic AI
Contact Centre Transformation
Artificial Intelligence
IVR
Large Language Models
Small Language Models
Conversational AI
Orchestration
Agile
Backlog Management
Product Roadmap
Java
Python
Machine Learning
Stakeholder Management
Digital Transformation
User Stories
Production
Proof of Concept
Banking
Data Analysis
Governance
Risk Management
Software Engineering
System Engineering
User Experience
Business Systems Analysis
Product Strategy
Technical Fluency

Report this job