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Added 8 mins ago
W
Data Analyst
Wiraa
Canada
- Full-time
Demonstrated business analysis skills with the ability to translate business processes and user requirements into technical solutions.
Added 8 mins ago
V
Finance Business & Data Analyst
Vertage
Montreal, QC
- Contract
We are seeking a Finance Business & Data Analyst to join the Financial Data Office (FDO) team. The ideal candidate will have strong expertise in SQL development, data quality management,…
Added 38 mins ago
CC
RQ11569 - Software Developer - Senior
CCI- Computer Consultants International, Inc.
Toronto, ON
- Full-time
Excellent analytical, problem-solving and decision-making skills, verbal and written communication skills, interpersonal skills and negotiation skills, teamwork skills
Added 38 mins ago
C/
Coordinator, Information Management / Coordinateur, Gestion de l’information
CATSA / ACSTA
Ottawa, ON
- $62,889 to $78,610 CAD / year
- Contract
Strong analytical and problem-solving skills, with the ability to assess information, interpret requirements and recommend practical solutions
Added 38 mins ago
SA
Engineering Manager - Production & Energy
Standard Aero
Winnipeg, MB
- Full-time
Strong understanding of engineering principles related to component repair, manufacturing processes, materials, and technical problem-solving.
Added 38 mins ago
SA
Engineering Manager - Repair & Process
Standard Aero
Winnipeg, MB
- Full-time
Strong understanding of engineering principles related to component repair, manufacturing processes, materials, and technical problem-solving.
Added 53 mins ago
'
Licensed Millwright Mechanic (WWT)
''
Coaldale, AB
- Full-time
- Other
Strong problem-solving skills with the ability to assess alternatives and determine effective solutions.
Added 1 hour ago
D
Senior Manager, Vendor Operations
Deluxe
SK
- Full-time
Strong analytical and problem-solving skills, with the ability to interpret data and drive informed decision-making.
Added 1 hour ago
A
Quality Lead
Accenture
Toronto, ON
- Full-time
Responsible for the identification, development, reporting and analysis of quality metrics and managing agreed key performance indicators for the project including quality management system…
Added 1 hour ago
CH
Consultant, Total Rewards
Covenant Health Canada
AB · Edmonton, AB
- Full-time
…agreement requirements. Through systems thinking, research, analysis, and professional judgment to assess business needs, diagnose organizational challenges and develop recommendations that…
Added 1 hour ago
SI
Glazing Construction Estimator
Synectics Inc.
Burnaby, BC
- $70,000 to $80,000 CAD / year
- Full-time
Strong mathematical, analytical, and problem-solving skills with exceptional attention to detail.
Added 1 hour ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
Perform detailed Price / Volume / Mix / Cost (PVM) analysis with clear business storytelling
Added 1 hour ago
HT
PD Software for Service
Husky Technologies
Bolton, ON
- Full-time
…the most challenging problems. By following a systematic 8D problem solving process, the team member will analyze service data, identify/investigate potential root causes, verify true root…
Added 1 hour ago
HT
Advanced Applications Blow Molding Specialist
Husky Technologies
Bolton, ON
- Full-time
Strong technical problem-solving skills with the ability to work independently and collaborate effectively within multidisciplinary teams
Added 1 hour ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
The Finance Director serves as a strategic business partner to the Leadership Team in support of Husky’s Global Service Business and Customer Success Management strategy. This role provides…
Added 2 hours ago
NB
Technology Associate
National Bank of Canada
Winnipeg, MB
- Full-time
…Cybersecurity, Detail-oriented, Digital literacy, Information Analysis, Initiative, Learning Agility, Multitasking, Organization Skills, Problem Solving, Resiliency, Solution…
Added 2 hours ago
Bilingual Data Engineer
CMHC - SCHL
Ottawa, ON · Montreal, QC
Strong analytical and problem-solving skills, with the ability to clarify business needs, explain design choices to technical and business audiences, collaborate across teams and guide…
Added 3 hours ago
R
Associate Director, Liquidity & Funding Product Owner
RBC
Toronto, ON
- Full-time
Agile Product Development, Communication, Customer Service, Customer Success, Decision Making, Group Problem Solving, Leadership, Long Term Planning, Teamwork, Time Management
Added 3 hours ago
AH
Senior Project Manager
Alberta Health Services
Calgary, AB · Greater Calgary Metropolitan Area
- Full-time
Excellent verbal, written, presentation, and facilitation skills. Strong analytical, problem-solving, and critical-thinking abilities. Experience preparing business cases, project charters,…
Added 3 hours ago
IE
Analyst, Business
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
- Full-time
The ideal candidate is a strong facilitator and problem solver who can bring structure to ambiguity, align business and technical stakeholders, and navigate competing priorities. They will…
Added 3 hours ago
RB
Client Advisor
Royal Bank of Canada
Regina, SK
- Full-time
This unique position calls on your client-focused sales expertise and natural problem-solving skills to maximize each client interaction. Specifically, you help clients with their everyday…
Added 3 hours ago
RB
Associate Director, Liquidity & Funding Product Owner
Royal Bank of Canada
Toronto, ON
- Full-time
Agile Product Development, Communication, Customer Service, Customer Success, Decision Making, Group Problem Solving, Leadership, Long Term Planning, Teamwork, Time Management
Added 4 hours ago
E
Lead Mechanical Engineer
Englobe
Saskatoon, SK
- Full-time
Excellent problem solving and troubleshooting skills;
Added 5 hours ago
RB
Client Advisor Intern
Royal Bank of Canada
Norfolk, ON
- Part-time
…individual needs. You will champion the RBC brand and drive business by supporting new client acquisition and deepening existing relationships. If you have the self-motivation to deliver…
Added 5 hours ago
RB
Client Advisor
Royal Bank of Canada
Ottawa, ON
- Part-time
This unique position calls on your client-focused sales expertise and natural problem-solving skills to maximize each client interaction. Specifically, you help clients with their everyday…

CIBC

Product Owner - Agentic

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 17, 2026
Posting language: English
Posted: Nov 3, 2026

Original job description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you'll be doing

You’ll join a team that’s focused on transforming contact centre experiences through innovative, client-centred solutions that create measurable value for our clients, our agents, and our business. As a Product Owner, Contact Centre Transformation, you’ll define the vision, goals, and roadmap for initiatives that introduce Agentic Artificial Intelligence (AI) capabilities into contact centre processes, with a focus on reducing manual effort, improving service experiences, and enabling meaningful call reduction over time. You’ll act as the key point person for bringing agentic solutions to life, working across multiple Squads and with business, digital, and technology partners to move use cases from proof of concept into production. You’ll balance strategic thinking with delivery execution, translating complex contact centre opportunities into clear priorities, user stories, and outcomes that support ambitious operational goals. You’ll partner closely with teams building orchestration capabilities, enabling experiences such as automated transfers, card balance inquiries, and other high-volume call drivers to be handled effectively within Interactive Voice Response (IVR) and AI-enabled journeys. Through strong stakeholder management, thoughtful prioritization, and a focus on business outcomes over outputs, you’ll help shape scalable, governed, and human-centred AI solutions that support CIBC’s contact centre transformation.Act as the Product Owner for their squad, with accountability for prioritization and delivery, while partnering across multiple squads as needed to achieve their OKRs.

At CIBC we enable the work environment most optimal for you to thrive in your role. You'll have the flexibility to manage your work activities within a hybrid work arrangement where you'll spend 1-3 days per week on-site, while other days will be remote.

How you'll succeed

Product strategy and roadmap leadership - Define and champion the product vision, goals, and roadmap for Agentic AI use cases within the contact centre, ensuring alignment with business priorities, client needs, and transformation objectives.
Backlog management and prioritization - Build, refine, and manage a complex backlog by translating contact centre opportunities, operational pain points, and agent needs into actionable user stories, requirements, and success criteria. Make informed trade-offs to focus on high-value use cases and tangible outcomes.
Delivery from proof of concept to production - Lead the progression of agentic solutions from early-stage exploration through delivery into production environments, ensuring solutions are practical, scalable, and designed to create measurable business value rather than remaining at pilot stage.
Cross-functional orchestration and partnership - Work across Squads and partner closely with digital teams, engineering, user experience and user interface designers, business systems analysts, AI modelers, and system engineering leads to bring end-to-end solutions to life and support successful execution.
Risk, governance, and quality management - Help ensure delivery aligns with guardrails, governance, policy requirements, and quality expectations. Support the development of solutions that use trusted content, reflect CIBC policies, and create reliable, human-like experiences for clients and employees.
Stakeholder engagement and influence - Build strong relationships with business leaders, executives, governance partners, and delivery teams to align priorities, manage dependencies, and maintain momentum in a fast-paced, evolving environment.

Who you are

You bring deep product delivery experience. You have a strong track record of end-to-end product delivery in complex environments and know how to move work forward through ambiguity and changing priorities.
You can communicate with impact. You have exceptional written and verbal communication skills and can tailor your message to a range of audiences, including senior leaders and cross-functional partners.
You influence without formal authority. You build alignment across matrixed teams, navigate competing interests, and use sound judgment, negotiation, and relationship management skills to drive outcomes.
You give meaning to data. You use analytical thinking and insight to evaluate outcomes, solve complex problems, and support strategic product decisions.
You're digitally savvy. You bring strong knowledge of application delivery processes, product delivery frameworks, and the broader information technology environment, and you continuously look for better ways of working.
You can demonstrate experience in product ownership, backlog management, agile delivery, stakeholder management, and digital, AI, or contact centre transformation initiatives. It’s an asset if you have experience with Agentic AI, large language models, small language models, conversational AI, IVR, orchestration platforms, or modern customer service technologies.
You have a degree/diploma in Computer Science, Engineering, Business, or a related field.
You can demonstrate familiarity with machine learning, AI modeling, and technical concepts such as Java or Python. It’s an asset if you’ve worked closely with engineering and modeling teams to bring AI-enabled solutions into production.
You have experience balancing business and technology priorities. You’re comfortable operating in a role that requires strong product judgment, delivery discipline, and technical fluency, while staying focused on business outcomes and stakeholder alignment.
You live your values. You bring high standards, genuine care to your relationships, and want to grow with an employer that shares your values and brings out your best.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).
We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-181 Bay St. 6th

Employment Type

Regular

Weekly Hours

37.5

Skills

Analytical Thinking, Backlog Management, Communication, Data-Driven Decision Making, Domain Knowledge, Influencing Without Authority, Negotiation, Problem Solving, Product Portfolio Strategy, Product Roadmap Development, Risk Management, Sprint Planning, Stakeholder Management, User Story Mapping

Apply About employer

More about this job

Responsibilities

Define the vision, goals, and roadmap for Agentic AI initiatives within the contact centre to improve service experiences and reduce manual effort. Lead the end-to-end delivery of these solutions from proof of concept into production while managing cross-functional partnerships.

Requirements

Requires deep product delivery experience in complex environments and the ability to influence without formal authority. Candidates should have a degree in Computer Science, Engineering, Business, or a related field, along with familiarity with AI modeling and technical concepts.

Skills

Product ownership
Backlog management
Agile delivery
Stakeholder management
Agentic AI
Large language models
Conversational AI
IVR
Orchestration platforms
Product strategy
Analytical thinking
Communication
Influencing without authority
Technical fluency
Machine learning
Java

Benefits

Competitive salary
Incentive pay
Banking benefits
Benefits program
Defined benefit pension plan
Employee share purchase plan
Vacation offering
Wellbeing support
MomentMakers social recognition program
Purpose Day

Visa sponsorship

Not detected in the job text

Keywords

Product Owner
Agentic AI
Contact Centre Transformation
Artificial Intelligence
IVR
Large Language Models
Small Language Models
Conversational AI
Orchestration
Agile
Backlog Management
Product Roadmap
Java
Python
Machine Learning
Stakeholder Management
Digital Transformation
User Stories
Production
Proof of Concept
Banking
Data Analysis
Governance
Risk Management
Software Engineering
System Engineering
User Experience
Business Systems Analysis
Product Strategy
Technical Fluency

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