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Added 2 mins ago
CE
Frontline Drilling and Completions Supervisor
Cenovus Energy
NL · West White Rose Platform - Offshore
- Full-time
Lead safe and efficient drilling and completions operations in accordance with Well Programs, company procedures, regulatory requirements, and well control practices.
Added 2 mins ago
Assistant Vice President, Process Excellence
The Canada Life Assurance Company
Winnipeg, MB · London, ON · Toronto, ON
Lead operational change. Guide the business delivery of process redesign, technology-enabled change, strategic product initiatives, regulatory priorities, and continuous improvement,…
Added 18 mins ago
Advisor, SCM Data
Celestica International LP
Toronto, ON
…opportunities where AI, machine learning, and data pipelines can optimize global SCM…
Added 18 mins ago
Supervising Video Editor (I), Bell Media
Bell
Toronto, ON
We believe in empowering people. That’s why we equip our teams with cutting-edge technology, AI tools, and a collaborative environment that supports creativity and growth. Want to be part…
Added 18 mins ago
AA
Software Engineer IV, Viper Engineering
ACV Auctions
Toronto, ON
- Full-time
…continue to raise the bar every day by investing in our people and technology to help our customers succeed. We hire people who share our passion, bring innovative ideas to the table, and…
Added 18 mins ago
CA
Data Engineering & Platforms Manager
Canadian Addiction Treatment Centres (CATC)
Markham, ON
- Full-time
Reporting to the Director of Information Technology, the Manager will have primary responsibility for CATC's Azure SQL data warehouse and the Python, SQL and dbt-based pipelines,…
Added 19 mins ago
Senior Software Engineer
Electronic Arts
Vancouver, BC
Central Technology is the force multiplier, accelerating creative opportunity and progress at EA. We’re a world-class community of technologists, innovators, strategists, and orchestrators…
Added 19 mins ago
Senior Procurement Specialist
ASSA ABLOY
ON · Woodbridge, ON
…opportunity to be in an environment where you have a voice and can truly see the impact of your…
Added 33 mins ago
MT
Pricing Specialist
McCarthy Tétrault LLP
Toronto, ON
- Full-time
Developing an understanding of new legal technology and identify ways that processes and technology can be used to solve client and lawyer requests.
Added 33 mins ago
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Manager, HIS Applications
William Osler Health System
Brampton, ON
- Full-time
…Exemplary Standing, the highest rating a Canadian hospital can receive. As a major Ontario hospital system, and home to some of the biggest specialty and emergency departments in the…
Added 33 mins ago
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Data Scientist, International
DoorDash
Toronto, ON
- Full-time
…- from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help…
Added 33 mins ago
MD
Application Developer - ITS3
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Job Class: Information Technology Specialist 3
Added 33 mins ago
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Marketing Advisor
Saskatchewan Research Council (SRC)
Saskatoon, SK
- Full-time
…Research Council (SRC) is Canada’s second largest research and technology organization with 1,400 clients in 16 countries around the world. We help clients from across the world solve…
Added 33 mins ago
M
Cyber Incident Response Commander | CERT / SOC
Mantu
Montreal, QC
- Full-time
If you are an experienced cybersecurity professional who can lead complex incidents and help improve enterprise response capabilities, please send us your updated CV.
Added 33 mins ago
GT
Hypercare & Incident Management Consultant
Global Technical Talent, an Inc. 5000 Company
Toronto, ON
- $75 to $80 CAD / hour
- Contract
Job Number: 26-18344 Industry: Information Technology
Added 33 mins ago
AS
Technical Manager – EAF Steelmaking
Algoma Steel Inc.
Sault Ste. Marie, ON
- Full-time
…integrity, and caring - we offer meaningful careers where employees can contribute to critical industries while growing their skills and experience. Whether you’re starting your career or…
Added 34 mins ago
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Senior Data Developer
AgileGrid Solutions
Canada
- Full-time
…times. We are committed to creating a workplace where employees can contribute meaningfully, collaborate as a team and grow their careers while helping shape the future of…
Added 34 mins ago
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Product Manager
TEEMA
Toronto, ON
- Full-time
Working across business, Data & AI, Technology, and governance teams, the role will translate business needs into high-value AI opportunities, establish product roadmaps and priorities, and…
Added 48 mins ago
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Senior Manager, Analytics and Insights
TD
Toronto, ON
- Full-time
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Added 48 mins ago
T
Software Engineer II
TD
Toronto, ON · Montreal, QC
- Full-time
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Added 48 mins ago
T
TDS Operations Analyst II, Client Enablement
TD
Toronto, ON
- Full-time
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Added 48 mins ago
Software Engineer IV, Viper Engineering
ACV
Toronto, ON
…continue to raise the bar every day by investing in our people and technology to help our customers succeed. We hire people who share our passion, bring innovative ideas to the table, and…
Added 48 mins ago
MD
Service Desk Manager - End User Support - Information Syst Manager
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Strong written and verbal communication skills with the ability to effectively convey information, build mutual understanding, and collaborate with technical and non-technical stakeholders.
Added 48 mins ago
MD
State Prog Admin Coordinator- Information Technology Solutions Manager
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Working Title: Information Technology Solutions Manager
Added 48 mins ago
RT
Senior AI Product Manager
Russell Tobin
Toronto, ON
- $80 to $90 CAD / hour
- Contract
Working across business, Data & AI, Technology, and governance teams, the role will translate business needs into high-value AI opportunities, establish product roadmaps and priorities, and…

CIBC

Product Owner - Agentic

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 17, 2026
Posting language: English
Posted: Nov 3, 2026

Original job description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you'll be doing

You’ll join a team that’s focused on transforming contact centre experiences through innovative, client-centred solutions that create measurable value for our clients, our agents, and our business. As a Product Owner, Contact Centre Transformation, you’ll define the vision, goals, and roadmap for initiatives that introduce Agentic Artificial Intelligence (AI) capabilities into contact centre processes, with a focus on reducing manual effort, improving service experiences, and enabling meaningful call reduction over time. You’ll act as the key point person for bringing agentic solutions to life, working across multiple Squads and with business, digital, and technology partners to move use cases from proof of concept into production. You’ll balance strategic thinking with delivery execution, translating complex contact centre opportunities into clear priorities, user stories, and outcomes that support ambitious operational goals. You’ll partner closely with teams building orchestration capabilities, enabling experiences such as automated transfers, card balance inquiries, and other high-volume call drivers to be handled effectively within Interactive Voice Response (IVR) and AI-enabled journeys. Through strong stakeholder management, thoughtful prioritization, and a focus on business outcomes over outputs, you’ll help shape scalable, governed, and human-centred AI solutions that support CIBC’s contact centre transformation.Act as the Product Owner for their squad, with accountability for prioritization and delivery, while partnering across multiple squads as needed to achieve their OKRs.

At CIBC we enable the work environment most optimal for you to thrive in your role. You'll have the flexibility to manage your work activities within a hybrid work arrangement where you'll spend 1-3 days per week on-site, while other days will be remote.

How you'll succeed

Product strategy and roadmap leadership - Define and champion the product vision, goals, and roadmap for Agentic AI use cases within the contact centre, ensuring alignment with business priorities, client needs, and transformation objectives.
Backlog management and prioritization - Build, refine, and manage a complex backlog by translating contact centre opportunities, operational pain points, and agent needs into actionable user stories, requirements, and success criteria. Make informed trade-offs to focus on high-value use cases and tangible outcomes.
Delivery from proof of concept to production - Lead the progression of agentic solutions from early-stage exploration through delivery into production environments, ensuring solutions are practical, scalable, and designed to create measurable business value rather than remaining at pilot stage.
Cross-functional orchestration and partnership - Work across Squads and partner closely with digital teams, engineering, user experience and user interface designers, business systems analysts, AI modelers, and system engineering leads to bring end-to-end solutions to life and support successful execution.
Risk, governance, and quality management - Help ensure delivery aligns with guardrails, governance, policy requirements, and quality expectations. Support the development of solutions that use trusted content, reflect CIBC policies, and create reliable, human-like experiences for clients and employees.
Stakeholder engagement and influence - Build strong relationships with business leaders, executives, governance partners, and delivery teams to align priorities, manage dependencies, and maintain momentum in a fast-paced, evolving environment.

Who you are

You bring deep product delivery experience. You have a strong track record of end-to-end product delivery in complex environments and know how to move work forward through ambiguity and changing priorities.
You can communicate with impact. You have exceptional written and verbal communication skills and can tailor your message to a range of audiences, including senior leaders and cross-functional partners.
You influence without formal authority. You build alignment across matrixed teams, navigate competing interests, and use sound judgment, negotiation, and relationship management skills to drive outcomes.
You give meaning to data. You use analytical thinking and insight to evaluate outcomes, solve complex problems, and support strategic product decisions.
You're digitally savvy. You bring strong knowledge of application delivery processes, product delivery frameworks, and the broader information technology environment, and you continuously look for better ways of working.
You can demonstrate experience in product ownership, backlog management, agile delivery, stakeholder management, and digital, AI, or contact centre transformation initiatives. It’s an asset if you have experience with Agentic AI, large language models, small language models, conversational AI, IVR, orchestration platforms, or modern customer service technologies.
You have a degree/diploma in Computer Science, Engineering, Business, or a related field.
You can demonstrate familiarity with machine learning, AI modeling, and technical concepts such as Java or Python. It’s an asset if you’ve worked closely with engineering and modeling teams to bring AI-enabled solutions into production.
You have experience balancing business and technology priorities. You’re comfortable operating in a role that requires strong product judgment, delivery discipline, and technical fluency, while staying focused on business outcomes and stakeholder alignment.
You live your values. You bring high standards, genuine care to your relationships, and want to grow with an employer that shares your values and brings out your best.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).
We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-181 Bay St. 6th

Employment Type

Regular

Weekly Hours

37.5

Skills

Analytical Thinking, Backlog Management, Communication, Data-Driven Decision Making, Domain Knowledge, Influencing Without Authority, Negotiation, Problem Solving, Product Portfolio Strategy, Product Roadmap Development, Risk Management, Sprint Planning, Stakeholder Management, User Story Mapping

Apply About employer

More about this job

Responsibilities

Define the vision, goals, and roadmap for Agentic AI initiatives within the contact centre to improve service experiences and reduce manual effort. Lead the end-to-end delivery of these solutions from proof of concept into production while managing cross-functional partnerships.

Requirements

Requires deep product delivery experience in complex environments and the ability to influence without formal authority. Candidates should have a degree in Computer Science, Engineering, Business, or a related field, along with familiarity with AI modeling and technical concepts.

Skills

Product ownership
Backlog management
Agile delivery
Stakeholder management
Agentic AI
Large language models
Conversational AI
IVR
Orchestration platforms
Product strategy
Analytical thinking
Communication
Influencing without authority
Technical fluency
Machine learning
Java

Benefits

Competitive salary
Incentive pay
Banking benefits
Benefits program
Defined benefit pension plan
Employee share purchase plan
Vacation offering
Wellbeing support
MomentMakers social recognition program
Purpose Day

Visa sponsorship

Not detected in the job text

Keywords

Product Owner
Agentic AI
Contact Centre Transformation
Artificial Intelligence
IVR
Large Language Models
Small Language Models
Conversational AI
Orchestration
Agile
Backlog Management
Product Roadmap
Java
Python
Machine Learning
Stakeholder Management
Digital Transformation
User Stories
Production
Proof of Concept
Banking
Data Analysis
Governance
Risk Management
Software Engineering
System Engineering
User Experience
Business Systems Analysis
Product Strategy
Technical Fluency

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