Find work in Canada.

A simpler way to find your next job.

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 29 mins ago
KD
Secondary Long Term Occasional Teacher
Keewatin-Patricia District School Board
ON · Kenora, ON
- Full-time
…documents should be uploaded directly into your Apply to Education…
Added 2 hours ago
H
Head of Construction
Hays
Winnipeg, MB
- $140,000 to $190,000 CAD / year
- Full-time
Our client is a growing organization delivering complex telecommunications and infrastructure projects across a diverse portfolio. With a strong focus on operational excellence, financial…
Added 3 hours ago
RA
Senior Digital Sales Executive
RMG Advertising
Calgary, AB
- Full-time
Playbook: Develop a strategic and process driven approach to maximize lead generation and business development activities based on top categories, networking opportunities, and leveraging…
Added 3 hours ago
OA
Night Shift Machine Operator
Oldcastle APG
Balzac, AB
- Other
…polymer concrete, and plastic infrastructure products. Our portfolio of brands includes Oldcastle APG, Oldcastle Infrastructure, Belgard® hardscape, Echelon® Masonry, RDI® railing,…
Added 3 hours ago
OA
Machine Operator
Oldcastle APG
Balzac, AB
- Other
…polymer concrete, and plastic infrastructure products. Our portfolio of brands includes Oldcastle APG, Oldcastle Infrastructure, Belgard® hardscape, Echelon® Masonry, RDI® railing,…
Added 4 hours ago
ES
Senior Systems Architect
Euna Solutions
Oakville, ON
- Full-time
The Platform & Enterprise Technology team at Euna Solutions sets the architectural foundation that every product in the portfolio runs on, and this role owns that foundation. As Senior…
Added 6 hours ago
A
Account Director / Senior Account Manager (Vancouver, Toronto, LA)
Akcelo
Vancouver, BC
- Contract
With the chance to work with the latest technology and some of the world’s most famous brands, a normal day in the role of the Account daily lead includes:
Added 7 hours ago
A
Interaction/Visual Designer - Advanced [AQ-25680]
Aquent
Montreal, QC
- $50 to $53 CAD / hour
- Contract
…of user experience evolution. In this pivotal role, you will lead ideation, provide expert guidance, and apply your deep design expertise to shape the future of digital offerings. By…
Added 8 hours ago
A
Senior Manager, Business Human Resources - Allergan Aesthetics (18 month contract)
AbbVie
Markham, ON
- $134,000 to $184,000 CAD / year
- Contract
…addition to products and services across its Allergan Aesthetics…
Added 8 hours ago
L
Interior Architect & Project Manager/Architecte d’intérieur & Gestionnaire de projets
Lodgo
Montreal, QC
- Full-time
As we grow, we are seeking an Interior Architect & Project Manager to lead interior design, renovation, and space transformation projects.
Added 8 hours ago
CH
Program Manager, Capital Projects – Minor
Covenant Health Canada
AB · Edmonton, AB
- Temporary
…Reporting to the Corporate Director, Capital Management, you will lead a team of project professionals and be accountable for portfolio performance, project governance, resource planning,…
Added 8 hours ago
FA
Production Scheduler
FTAI Aviation
Montreal, QC
- Full-time
FTAI owns and maintains commercial jet engines with a focus on CFM56 and V2500 engines. FTAI’s propriety portfolio of products, including the Module Factory and a joint venture to…
Added 8 hours ago
J
Commercial Insurance Director
JobsMedia.io
Toronto, ON
- Full-time
…relationships, and driving profitable growth across a commercial…
Added 8 hours ago
CC
Financial Associate - MFDA
Coast Capital
Richmond, BC
- Full-time
…growth and retention objectives and assume responsibility for portfolio maintenance and member experience in the Financial Planners absence. Uncovering and referring complex investment…
Added 8 hours ago
RM
Manager - Diagnostic Imaging
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
…governance of the EPIC system within the Diagnostic Imaging portfolio. The Integrated Manager will act as a key liaison between clinical operations and the shared EPIC platform, championing…
Added 8 hours ago
ASSISTANT STORE MANAGER
The Aldo Group Inc / Le Groupe Aldo Inc.
Brampton, ON
…of fashion-forward footwear, handbags, and accessories. Our portfolio features well-known brands including ROXY, Brooks Brothers, Ted Baker, Hunter, and G.H.BASS. Grounded in our values of…
Added 9 hours ago
J
SME Commercial Team Lead | Hybrid
JobsMedia.io
Brampton, ON
- Full-time
Hello World Recruitment, founded by Jeremy Corbet, is working with an established Canadian insurance brokerage to recruit an experienced SME Commercial Team Lead in Toronto.
Added 9 hours ago
TH
Project Manager - Garron Family Centre for Cancer & Blood Disorders
The Hospital for Sick Children
Toronto, ON
- Full-time
The Garron Family Centre for Cancer & Blood Disorders (GFCCB) is seeking a Project Manager to lead research, education, and clinical initiatives in support of children with cancer or…
Added 9 hours ago
Y
Manager, PMO & Strategic Initiatives
YouPotential
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Q Wealth Partners is one of Canada's largest independent Portfolio Management firms, with nearly $10 billion in assets and 30+ partner offices across the country. As a registered Portfolio…
Added 9 hours ago
PB
Senior Performance Marketing Strategist
Powered by search
Remote, Canada
- Full-time
- Remote
We're looking for a Paid Media Strategist who can lead senior client conversations, turn campaign complexity into clear business recommendations, and confidently explain what matters, why…
Added 10 hours ago
A
Senior Manager, Market Access & Government Affairs, Oncology, Quebec & Atlantic
AbbVie
Montreal, QC
- Full-time
…provinces in Atlantic Canada. The incumbent will report to the Lead, Market Access and Government Affairs-…
Added 10 hours ago
Project Manager - Calgary
Strategic Group
Calgary, AB
Our real estate portfolio spans high-end residential developments and commercial properties. Beyond real estate, our business interests include corporate finance and other industries,…
Added 11 hours ago
C
Part-Time Sales Lead - Famous Footwear
Caleres
ON · NIAGARA ON THE L, ON
- Part-time
As a Famous Footwear Sales Lead, you are passionate about providing the best shoe store experience for every customer. You do this by creating a welcoming environment and in-store culture…
Added 11 hours ago
RH
Senior Event Planner
Robert Half
Toronto, ON
- $85,000 to $100,000 CAD / year
- Full-time
…engagement. The successful candidate will take ownership of a portfolio of corporate and client-facing events across Toronto and Ottawa, working closely with senior leadership, internal…
Added 11 hours ago
A
Principal Data Scientist
Autodesk
Montreal, QC
- Full-time
Lead junior/ senior data scientists and analysts. Apply statistical techniques to model customer behavior and trends to identify potential opportunities for growth and improvement

CIBC

Product Owner - Agentic

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 17, 2026
Posting language: English
Posted: Nov 3, 2026

Original job description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you'll be doing

You’ll join a team that’s focused on transforming contact centre experiences through innovative, client-centred solutions that create measurable value for our clients, our agents, and our business. As a Product Owner, Contact Centre Transformation, you’ll define the vision, goals, and roadmap for initiatives that introduce Agentic Artificial Intelligence (AI) capabilities into contact centre processes, with a focus on reducing manual effort, improving service experiences, and enabling meaningful call reduction over time. You’ll act as the key point person for bringing agentic solutions to life, working across multiple Squads and with business, digital, and technology partners to move use cases from proof of concept into production. You’ll balance strategic thinking with delivery execution, translating complex contact centre opportunities into clear priorities, user stories, and outcomes that support ambitious operational goals. You’ll partner closely with teams building orchestration capabilities, enabling experiences such as automated transfers, card balance inquiries, and other high-volume call drivers to be handled effectively within Interactive Voice Response (IVR) and AI-enabled journeys. Through strong stakeholder management, thoughtful prioritization, and a focus on business outcomes over outputs, you’ll help shape scalable, governed, and human-centred AI solutions that support CIBC’s contact centre transformation.Act as the Product Owner for their squad, with accountability for prioritization and delivery, while partnering across multiple squads as needed to achieve their OKRs.

At CIBC we enable the work environment most optimal for you to thrive in your role. You'll have the flexibility to manage your work activities within a hybrid work arrangement where you'll spend 1-3 days per week on-site, while other days will be remote.

How you'll succeed

Product strategy and roadmap leadership - Define and champion the product vision, goals, and roadmap for Agentic AI use cases within the contact centre, ensuring alignment with business priorities, client needs, and transformation objectives.
Backlog management and prioritization - Build, refine, and manage a complex backlog by translating contact centre opportunities, operational pain points, and agent needs into actionable user stories, requirements, and success criteria. Make informed trade-offs to focus on high-value use cases and tangible outcomes.
Delivery from proof of concept to production - Lead the progression of agentic solutions from early-stage exploration through delivery into production environments, ensuring solutions are practical, scalable, and designed to create measurable business value rather than remaining at pilot stage.
Cross-functional orchestration and partnership - Work across Squads and partner closely with digital teams, engineering, user experience and user interface designers, business systems analysts, AI modelers, and system engineering leads to bring end-to-end solutions to life and support successful execution.
Risk, governance, and quality management - Help ensure delivery aligns with guardrails, governance, policy requirements, and quality expectations. Support the development of solutions that use trusted content, reflect CIBC policies, and create reliable, human-like experiences for clients and employees.
Stakeholder engagement and influence - Build strong relationships with business leaders, executives, governance partners, and delivery teams to align priorities, manage dependencies, and maintain momentum in a fast-paced, evolving environment.

Who you are

You bring deep product delivery experience. You have a strong track record of end-to-end product delivery in complex environments and know how to move work forward through ambiguity and changing priorities.
You can communicate with impact. You have exceptional written and verbal communication skills and can tailor your message to a range of audiences, including senior leaders and cross-functional partners.
You influence without formal authority. You build alignment across matrixed teams, navigate competing interests, and use sound judgment, negotiation, and relationship management skills to drive outcomes.
You give meaning to data. You use analytical thinking and insight to evaluate outcomes, solve complex problems, and support strategic product decisions.
You're digitally savvy. You bring strong knowledge of application delivery processes, product delivery frameworks, and the broader information technology environment, and you continuously look for better ways of working.
You can demonstrate experience in product ownership, backlog management, agile delivery, stakeholder management, and digital, AI, or contact centre transformation initiatives. It’s an asset if you have experience with Agentic AI, large language models, small language models, conversational AI, IVR, orchestration platforms, or modern customer service technologies.
You have a degree/diploma in Computer Science, Engineering, Business, or a related field.
You can demonstrate familiarity with machine learning, AI modeling, and technical concepts such as Java or Python. It’s an asset if you’ve worked closely with engineering and modeling teams to bring AI-enabled solutions into production.
You have experience balancing business and technology priorities. You’re comfortable operating in a role that requires strong product judgment, delivery discipline, and technical fluency, while staying focused on business outcomes and stakeholder alignment.
You live your values. You bring high standards, genuine care to your relationships, and want to grow with an employer that shares your values and brings out your best.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).
We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-181 Bay St. 6th

Employment Type

Regular

Weekly Hours

37.5

Skills

Analytical Thinking, Backlog Management, Communication, Data-Driven Decision Making, Domain Knowledge, Influencing Without Authority, Negotiation, Problem Solving, Product Portfolio Strategy, Product Roadmap Development, Risk Management, Sprint Planning, Stakeholder Management, User Story Mapping

Apply About employer

More about this job

Responsibilities

Define the vision, goals, and roadmap for Agentic AI initiatives within the contact centre to improve service experiences and reduce manual effort. Lead the end-to-end delivery of these solutions from proof of concept into production while managing cross-functional partnerships.

Requirements

Requires deep product delivery experience in complex environments and the ability to influence without formal authority. Candidates should have a degree in Computer Science, Engineering, Business, or a related field, along with familiarity with AI modeling and technical concepts.

Skills

Product ownership
Backlog management
Agile delivery
Stakeholder management
Agentic AI
Large language models
Conversational AI
IVR
Orchestration platforms
Product strategy
Analytical thinking
Communication
Influencing without authority
Technical fluency
Machine learning
Java

Benefits

Competitive salary
Incentive pay
Banking benefits
Benefits program
Defined benefit pension plan
Employee share purchase plan
Vacation offering
Wellbeing support
MomentMakers social recognition program
Purpose Day

Visa sponsorship

Not detected in the job text

Keywords

Product Owner
Agentic AI
Contact Centre Transformation
Artificial Intelligence
IVR
Large Language Models
Small Language Models
Conversational AI
Orchestration
Agile
Backlog Management
Product Roadmap
Java
Python
Machine Learning
Stakeholder Management
Digital Transformation
User Stories
Production
Proof of Concept
Banking
Data Analysis
Governance
Risk Management
Software Engineering
System Engineering
User Experience
Business Systems Analysis
Product Strategy
Technical Fluency

Report this job