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Added 8 mins ago
2I
SAP FICO Consultant (Business Analyst)
2iSolutions Inc.
Oshawa, ON
- Full-time
Experience supporting the full project lifecycle, including requirements gathering, deployment, cutover, hypercare, and production support.
Added 38 mins ago
D
Senior Manager, Vendor Operations
Deluxe
SK
- Full-time
Significant management experience in dubbing, localisation, media operations, or post-production environments.
Added 1 hour ago
NT
FX Application Support Analyst / Analyste en support applicatif FX
Nöord Technologies
Montreal, QC
- Contract
Investigate and take ownership of production issues, identify root causes, and implement preventive solutions
Added 2 hours ago
CG
Assistant Manager, Banquets & Catering
Compass Group Canada
Winnipeg, MB
- Full-time
Ensure the proper measurements in all recipes, portioning, and drink production.
Added 2 hours ago
S
Planificateur·trice de marchandises // Merchandise Planner
SSENSE
Montreal, QC
- Contract
…à la fois pour son modèle de commerce numérique et pour sa production de contenu…
Added 3 hours ago
IE
Analyst, Business
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
- Full-time
Added 4 hours ago
J
Senior Software Developer (C#/.NET and React)
Jobgether
Canada
- Up to $120,000 CAD / year
- Full-time
You will work across the full development lifecycle, from shaping requirements and designing technical solutions to implementation, testing, deployment, and production support.
Added 6 hours ago
JA
SME - Commercial Mortgage (Contract)
JazzX AI
Canada
- Contract
…part of bringing AI systems to market that actually run in production, handle real complexity, and deliver real outcomes - not demos, not chatbots - JazzX AI is the…
Added 7 hours ago
C
Consultant SAP PS
CGI
Drummondville, QC
- Full-time
Validate end to end processes with FI CO, MM, procurement, production and time management as required by the selected model.
Added 7 hours ago
C
Consultant SAP FI-CO
CGI
Drummondville, QC
- Full-time
Review the financial impact of procurement, sales, production and project processes with the relevant consultants.
Added 7 hours ago
ME
Senior Accountant
MNP Executive Search & Professional Recruitment
Burnaby, BC
- Full-time
…packaging solutions tailored to their individual requirements. With production capabilities ranging from approximately 2,500 bags to more than three million per production run, the company…
Added 7 hours ago
SI
Coordinator, Warehouse
Saputo Inc.
Georgetown, ON
- Full-time
Generates documentation on cutting products and coordinates with production to execute the required reloads;
Added 8 hours ago
A
ILS Specialist
Actalent
Ottawa, ON
- $100,000 to $130,000 CAD / year
- Full-time
Interact with engineering, management, production teams, customers, and SMEs to address supportability, maintainability, and testability concerns and to provide clear, data-driven…
Added 8 hours ago
A
ILS Specialist
Actalent
Calgary, AB
- $100,000 to $130,000 CAD / year
- Full-time
Interact with engineering, management, production teams, customers, and SMEs to address supportability, maintainability, and testability concerns and to provide clear, data-driven…
Added 9 hours ago
AC
Consultant SAP S/4HANA | SAP S4/Hana Consultant
Aston Carter
Montreal, QC
- $50 to $70 CAD / hour
- Contract
…principales de planification de la chaîne d'approvisionnement et de production dans SAP tout en servant de liaison clé entre les utilisateurs finaux et l'équipe de mise en uvre SAP. C'est…
Added 9 hours ago
AC
D365 F&O Functional Analyst
Aston Carter
Richmond, BC
- Contract
…core business modules such as finance, procurement, inventory, production, and projects. The analyst delivers system enhancements from requirements gathering through implementation,…
Added 10 hours ago
H
Consultant Business Systems
HSBC
Toronto, ON
- Full-time
…team that supports 45 sites. The total number of successful production releases surpass some of the biggest blue chip tech…
Added 11 hours ago
L
Analyste financier.ère senior | Senior Financial Analyst
L'Oréal
MB · Saint-Laurent, MB
- Full-time
…financière, vous travaillez en étroite collaboration avec la production et la chaîne logistique pour faire rayonner le savoir-faire manufacturier…
Added 11 hours ago
H
Senior Java Engineer - Kafka & Distributed Systems
Hays
Toronto, ON
- Contract
…scalable, reliable, real-time data solutions and contribute to production support and incident…
Added 11 hours ago
F
Responsable de projets - Expériences Fever Originals
Fever
Montreal, QC
- Full-time
…la recherche de lieux, la supervision des travaux et de la production, ainsi que la gestion des relations avec les partenaires. Tu seras responsable du succès d’un portefeuille…
Added 12 hours ago
Inventory Control Analyst
Tigercat | MacDonald Steel
Brant, ON
…inventory levels are maintained at optimal levels to support production demands. The role analyzes inventory data, maintains the accuracy of inventory records across systems, and works with…
Added 13 hours ago
WS
Accounting Assistant
Walcan Seafood Ltd
Heriot Bay, BC
- Full-time
· Production and inventory data entry, tracking, and reporting for multiple storage locations
Added 13 hours ago
TA
Registered Veterinary Technician (RVT), Dispensing Services
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Lethbridge, AB
- Full-time
Basic understanding of feedlot, cow/calf, and dairy production systems
Added 13 hours ago
E
Systems Administrator (Azure Cloud)
Equisoft
Montreal, QC · HYBRID - Montreal, Canada
- Full-time
Work with the development and support teams to support their environments (development, test, and production)
Added 13 hours ago
C
UAT Lead, Payments
Cognizant
Toronto, ON
- Full-time
…external partners, and vendors to ensure solutions are ready for…

CIBC

Product Owner - Agentic

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 17, 2026
Posting language: English
Posted: Nov 3, 2026

Original job description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you'll be doing

You’ll join a team that’s focused on transforming contact centre experiences through innovative, client-centred solutions that create measurable value for our clients, our agents, and our business. As a Product Owner, Contact Centre Transformation, you’ll define the vision, goals, and roadmap for initiatives that introduce Agentic Artificial Intelligence (AI) capabilities into contact centre processes, with a focus on reducing manual effort, improving service experiences, and enabling meaningful call reduction over time. You’ll act as the key point person for bringing agentic solutions to life, working across multiple Squads and with business, digital, and technology partners to move use cases from proof of concept into production. You’ll balance strategic thinking with delivery execution, translating complex contact centre opportunities into clear priorities, user stories, and outcomes that support ambitious operational goals. You’ll partner closely with teams building orchestration capabilities, enabling experiences such as automated transfers, card balance inquiries, and other high-volume call drivers to be handled effectively within Interactive Voice Response (IVR) and AI-enabled journeys. Through strong stakeholder management, thoughtful prioritization, and a focus on business outcomes over outputs, you’ll help shape scalable, governed, and human-centred AI solutions that support CIBC’s contact centre transformation.Act as the Product Owner for their squad, with accountability for prioritization and delivery, while partnering across multiple squads as needed to achieve their OKRs.

At CIBC we enable the work environment most optimal for you to thrive in your role. You'll have the flexibility to manage your work activities within a hybrid work arrangement where you'll spend 1-3 days per week on-site, while other days will be remote.

How you'll succeed

Product strategy and roadmap leadership - Define and champion the product vision, goals, and roadmap for Agentic AI use cases within the contact centre, ensuring alignment with business priorities, client needs, and transformation objectives.
Backlog management and prioritization - Build, refine, and manage a complex backlog by translating contact centre opportunities, operational pain points, and agent needs into actionable user stories, requirements, and success criteria. Make informed trade-offs to focus on high-value use cases and tangible outcomes.
Delivery from proof of concept to production - Lead the progression of agentic solutions from early-stage exploration through delivery into production environments, ensuring solutions are practical, scalable, and designed to create measurable business value rather than remaining at pilot stage.
Cross-functional orchestration and partnership - Work across Squads and partner closely with digital teams, engineering, user experience and user interface designers, business systems analysts, AI modelers, and system engineering leads to bring end-to-end solutions to life and support successful execution.
Risk, governance, and quality management - Help ensure delivery aligns with guardrails, governance, policy requirements, and quality expectations. Support the development of solutions that use trusted content, reflect CIBC policies, and create reliable, human-like experiences for clients and employees.
Stakeholder engagement and influence - Build strong relationships with business leaders, executives, governance partners, and delivery teams to align priorities, manage dependencies, and maintain momentum in a fast-paced, evolving environment.

Who you are

You bring deep product delivery experience. You have a strong track record of end-to-end product delivery in complex environments and know how to move work forward through ambiguity and changing priorities.
You can communicate with impact. You have exceptional written and verbal communication skills and can tailor your message to a range of audiences, including senior leaders and cross-functional partners.
You influence without formal authority. You build alignment across matrixed teams, navigate competing interests, and use sound judgment, negotiation, and relationship management skills to drive outcomes.
You give meaning to data. You use analytical thinking and insight to evaluate outcomes, solve complex problems, and support strategic product decisions.
You're digitally savvy. You bring strong knowledge of application delivery processes, product delivery frameworks, and the broader information technology environment, and you continuously look for better ways of working.
You can demonstrate experience in product ownership, backlog management, agile delivery, stakeholder management, and digital, AI, or contact centre transformation initiatives. It’s an asset if you have experience with Agentic AI, large language models, small language models, conversational AI, IVR, orchestration platforms, or modern customer service technologies.
You have a degree/diploma in Computer Science, Engineering, Business, or a related field.
You can demonstrate familiarity with machine learning, AI modeling, and technical concepts such as Java or Python. It’s an asset if you’ve worked closely with engineering and modeling teams to bring AI-enabled solutions into production.
You have experience balancing business and technology priorities. You’re comfortable operating in a role that requires strong product judgment, delivery discipline, and technical fluency, while staying focused on business outcomes and stakeholder alignment.
You live your values. You bring high standards, genuine care to your relationships, and want to grow with an employer that shares your values and brings out your best.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).
We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-181 Bay St. 6th

Employment Type

Regular

Weekly Hours

37.5

Skills

Analytical Thinking, Backlog Management, Communication, Data-Driven Decision Making, Domain Knowledge, Influencing Without Authority, Negotiation, Problem Solving, Product Portfolio Strategy, Product Roadmap Development, Risk Management, Sprint Planning, Stakeholder Management, User Story Mapping

Apply About employer

More about this job

Responsibilities

Define the vision, goals, and roadmap for Agentic AI initiatives within the contact centre to improve service experiences and reduce manual effort. Lead the end-to-end delivery of these solutions from proof of concept into production while managing cross-functional partnerships.

Requirements

Requires deep product delivery experience in complex environments and the ability to influence without formal authority. Candidates should have a degree in Computer Science, Engineering, Business, or a related field, along with familiarity with AI modeling and technical concepts.

Skills

Product ownership
Backlog management
Agile delivery
Stakeholder management
Agentic AI
Large language models
Conversational AI
IVR
Orchestration platforms
Product strategy
Analytical thinking
Communication
Influencing without authority
Technical fluency
Machine learning
Java

Benefits

Competitive salary
Incentive pay
Banking benefits
Benefits program
Defined benefit pension plan
Employee share purchase plan
Vacation offering
Wellbeing support
MomentMakers social recognition program
Purpose Day

Visa sponsorship

Not detected in the job text

Keywords

Product Owner
Agentic AI
Contact Centre Transformation
Artificial Intelligence
IVR
Large Language Models
Small Language Models
Conversational AI
Orchestration
Agile
Backlog Management
Product Roadmap
Java
Python
Machine Learning
Stakeholder Management
Digital Transformation
User Stories
Production
Proof of Concept
Banking
Data Analysis
Governance
Risk Management
Software Engineering
System Engineering
User Experience
Business Systems Analysis
Product Strategy
Technical Fluency

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