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Added 9 mins ago
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CIBC

Senior Analyst, Retail Lending Account Management

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 4, 2026
Posting language: English
Posted: Oct 5, 2026

Original job description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What You'll Be Doing

As the Senior Analyst, Account Management, Retail Lending, you will be responsible for analyzing operational results of credit processes and provide recommendations for improvements to enhance efficiency and customer satisfaction. You will get the opportunity to liaise with other departments and external vendors to establish collaborative relationships, provide expertise, and communicate research results.

At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote.

How You'll Succeed

Data analytics - Collect and analyze data to support the development of account management strategy design.
Portfolio reporting - Develop, produce, and analyze, specialized and highly iterative portfolio management reporting.
Credit knowledge & problem solving - Apply combination of technical skills, credit knowledge and creative problem-solving skills develop models and ‘what if’ scenarios to evaluate a range of potential options available to management.

Who You Are

You give meaning to data. You enjoy investigating complex problems, and making sense of information. You're confident in your ability to communicate detailed information in an impactful way.
You understand that success is in the details. You notice things that others don't. Your critical thinking skills help to inform your decision making.
You love to learn. You're passionate about growing your knowledge, and you know that there is no limit to what you can achieve.
You can demonstrate experience in working with SAS (mainframe, PC SAS, or Enterprise Miner) or similar data mining software (i.e. SQL, SPSS), databases, Microsoft Word, Excel, Outlook and PowerPoint. It’s an asset if you are familiar with TRIAD or other adaptive control products and possess working knowledge of credit card portfolio performance drivers
You're passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partners. You build trust through respect and authenticity.
Values matter to you. You bring your real self to work and you live our values – trust, teamwork and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
Subject to plan and program terms and conditions

What You Need To Know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).
We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-81 Bay, 31st Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Account Management, Banking, Microsoft Excel, SAS Enterprise Guide, SAS Enterprise Miner, Structured Query Language (SQL)

Apply About employer

More about this job

Responsibilities

Analyze operational results of retail lending credit processes and recommend improvements to increase efficiency and customer satisfaction. Develop account management strategies, produce and analyze portfolio reports, and use credit knowledge and data to model scenarios and advise management.

Requirements

Experience with SAS or similar data-mining tools such as SQL or SPSS, databases, and Microsoft Office applications is expected. Familiarity with TRIAD or other adaptive control products and knowledge of credit card portfolio performance drivers are assets; strong analytical, communication, problem-solving, and relationship-building abilities are also important.

Skills

Data Analytics
Portfolio Reporting
Account Management
Credit Analysis
Problem Solving
SAS
SAS Enterprise Miner
SQL
SPSS
Microsoft Excel
Microsoft Word
Microsoft Outlook
Microsoft PowerPoint
Database Management
Credit Card Portfolio Analysis
TRIAD

Benefits

Incentive Pay
Banking Benefits
Benefits Program
Defined Benefit Pension Plan
Employee Share Purchase Plan
Vacation
Wellbeing Support
Recognition Program

Visa sponsorship

Not detected in the job text

Keywords

Retail Lending
Account Management
Banking
Credit Processes
Data Analytics
Portfolio Management
Portfolio Reporting
Credit Knowledge
Credit Card Portfolio
Strategy Design
Operational Analysis
Modeling
What-If Scenarios
SAS
SAS Enterprise Guide
SAS Enterprise Miner
SQL
SPSS
Databases
Microsoft Excel
Microsoft Word
Microsoft Outlook
Microsoft PowerPoint
TRIAD
Adaptive Control Products
Vendor Relations
Customer Satisfaction

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