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Added 13 mins ago
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Senior Specialized Finance Analyst – TDS Finance Capital and Liquidity Management
TD
Toronto, ON
- Full-time
The Senior Analyst will be responsible for overseeing OSFI Capital reporting processes, providing support and guidance to capital reporting analysts on ongoing monthly reporting…
Added 13 mins ago
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Senior Data Quality Analyst
BDO
Calgary, AB · AB · Halifax, NS · Regina, SK
- Full-time
The Data Quality Analyst will play a critical role in analyzing and improving data quality across cross-functional systems within the firm. Operating within the Data Governance team, this…
Added 13 mins ago
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Senior Data Quality Analyst
BDO
Vancouver, BC · Ottawa, ON · Toronto, ON
- Full-time
The Data Quality Analyst will play a critical role in analyzing and improving data quality across cross-functional systems within the firm. Operating within the Data Governance team, this…
Added 38 mins ago
TS
TDS Operations Analyst II
TD Securities
Toronto, ON
- Full-time
…strong risk management, operational excellence, and a consistent client and stakeholder…
Added 43 mins ago
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ANALYST, KNOW YOUR CLIENT - Vancouver, Calgary
BDC
Calgary, AB · Vancouver, BC
- Full-time
At BDC, the only bank dedicated exclusively to Canadian entrepreneurs, your work contributes directly to the success of small and medium-sized businesses across Canada. As a KYC Analyst,…
Added 43 mins ago
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ANALYST, KNOW YOUR CLIENT - Toronto
BDC
Toronto, ON
- Full-time
At BDC, the only bank dedicated exclusively to Canadian entrepreneurs, your work contributes directly to the success of small and medium-sized businesses across Canada. As a KYC Analyst,…
Added 43 mins ago
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ANALYST, KNOW YOUR CLIENT - Head Office
BDC
Montreal, QC
- Full-time
At BDC, the only bank dedicated exclusively to Canadian entrepreneurs, your work contributes directly to the success of small and medium-sized businesses across Canada. As a KYC Analyst,…
Added 1 hour ago
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Analyst, Central Funding Group
RBC
Toronto, ON
- Full-time
Borrow securities to cover firm and client short positions and meet regulatory obligations
Added 1 hour ago
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ANALYST, KNOW YOUR CLIENT - Toronto
BDC
Toronto, ON
- Full-time
At BDC, the only bank dedicated exclusively to Canadian entrepreneurs, your work contributes directly to the success of small and medium-sized businesses across Canada. As a KYC Analyst,…
Added 1 hour ago
B
ANALYST, KNOW YOUR CLIENT - Vancouver, Calgary
BDC
Vancouver, BC
- Full-time
At BDC, the only bank dedicated exclusively to Canadian entrepreneurs, your work contributes directly to the success of small and medium-sized businesses across Canada. As a KYC Analyst,…
Added 1 hour ago
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ANALYST, KNOW YOUR CLIENT - Vancouver, Calgary
BDC
Calgary, AB
- Full-time
At BDC, the only bank dedicated exclusively to Canadian entrepreneurs, your work contributes directly to the success of small and medium-sized businesses across Canada. As a KYC Analyst,…
Added 1 hour ago
MH
Behaviour Interventionist - Guildford
Monarch House
Surrey, BC
- Part-time
…team (of speech pathologists, by a Board-Certified Behavior Analyst® BCBAs, Occupational therapists and physical therapists) to clients receiving services from Monarch House. You will work…
Added 1 hour ago
TG
Senior Information Analyst, Investigative Services (12 Months Contract)
TMX Group
Toronto, ON
- $30 to $35 CAD / hour
- Full-time
Senior Analyst, Investigative Services is responsible for processing the more difficult research requests, leading ongoing departmental training, acting as the main contact for issue…
Added 1 hour ago
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Senior Financial Analyst, Valuations & Modelling
BDO
Montreal, QC
- Full-time
Our Montreal office is looking for a Senior Financial Analyst, Valuations & Modelling to join the Financial Advisory Services team. In this role, you will be called upon to:
Added 1 hour ago
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Financial Analyst, Valuations & Modelling
BDO
Montreal, QC
- Full-time
Our Montreal office is looking for a Financial Analyst, Valuations & Modelling to join the Financial Advisory Services team. In this role, you will be called upon to:
Added 1 hour ago
AG
Analyste de marché - Market Analystcan you rewrite t
Altus Group
Montreal, QC
- Full-time
Added 2 hours ago
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NEW GRAD Junior Project Manager/ Business Analyst
CGI
Toronto, ON
- Full-time
…hybrid and requires you to be at our downtown Toronto and/or Client office at a minimum 2 days per week - subject to change at any…
Added 2 hours ago
I
Insurance Exhibit Production Analyst
IBM
Bedford, NS
- $66,360 to $104,280 CAD / year
- Full-time
A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. Youâ€™ll work with leading companies across industries, helping them shape their…
Added 2 hours ago
Real Time Analyst
Teleperformance
Toronto, ON · TPCA Toronto
We cultivate lasting client relationships and make positive contributions to our local communities.
Added 2 hours ago
TG
Senior Information Analyst, Investigative Services (12 Months Contract)
TMX Group
Toronto, ON
- $30 to $35 CAD / hour
- Full-time
Senior Analyst, Investigative Services is responsible for processing the more difficult research requests, leading ongoing departmental training, acting as the main contact for issue…
Added 2 hours ago
IT - Help Desk Analyst
Talent Acquisition - Achev
Mississauga, ON
Strong interpersonal skills and client service focused
Added 2 hours ago
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Senior FCRM Testing Analyst - PCT Validations (5325)
TD
Toronto, ON
- Full-time
…banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we…
Added 2 hours ago
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Client Services, Winter 2027 Co-op
CIBC
Toronto, ON
- Full-time
As part of the Chief Administrative Office's Client Services team, you'll play an important role in supporting our monthly reconciliation processes and annual reviews of client entities. As…
Added 2 hours ago
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ASSOCIATE, GROWTH & TRANSITION CAPITAL - Calgary, Edmonton, and Winnipeg
BDC
Calgary, AB · AB · Winnipeg, MB
- Full-time
…projects to see further and to do things differently, to fuel the success of Canadian…
Added 2 hours ago
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Financial Analyst, Valuations & Modelling - London - Fall 2026
BDO
London, ON
- Full-time
We are seeking a New Grad to join our Valuations & Modelling team as a Financial Analyst in London, Ontario in November 2026. We are looking for driven candidates with a foundational…

Closed listing

CIBC

Senior Business Analyst, Client Communications

Toronto, ON, Canada

Full-time

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Job type: Full-time
Closing date: Sep 17, 2026
Posting language: English
Posted: Sep 10, 2026

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Original job description

Archived listing. The details below describe a past opening.

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you’ll be doing

As a member within the Communication Team in Wealth Management Operations, you will support the production and delivery of client statements for brokerage and non-brokerage accounts while maintaining compliance with internal controls and procedures. The Senior Business Analyst is a seasoned expert responsible for conducting highly specialized research, and providing analysis to senior management that addresses the high impact business needs of internal and external clients. The role exercises considerable judgement in overseeing change initiatives, business analysis, and user needs analysis to develop project plans and inform leadership of progress. The Senior Business Analyst uses deep knowledge in their field of expertise to support projects as a subject matter expert, identifying problems and resolutions, and assessing the impact of proposed changes. In addition, the role facilitates client meetings and takes ownership of activities to ensure client needs are met or exceeded. The role often operates in ambiguous situations and provides innovative, original ideas, accountable to broadly defined policy objectives.

At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

How you’ll succeed

Client-Focused - Escalate to banking Centre employees all issues that may impact the ongoing client relationship. Develop strong relationships with banking Centre employees to build sustained confidence in order to improve the overall client experience during what could be a very difficult and sensitive time in the client’s life.
Multi-Tasker - Experienced with multi-tasking and working in fast-paced, often-changing environment. Experience working in a team where processes and procedures are changing and updating.
Relationship/Vendor Building - Establish and nurture strong relationships with internal teams, external partners, and vendors to ensure seamless collaboration and effective delivery of services. Act as a liaison to resolve issues, negotiate solutions, and foster long-term partnerships that support business objectives.
Project Management - Lead and support project initiatives by developing project plans, tracking progress, and ensuring timely completion of deliverables. Coordinate with cross-functional teams, manage resources, and adapt to changing priorities to achieve project goals and drive continuous improvement.
Compliance & Adherence - Ensure all activities are conducted in accordance with internal policies, regulatory requirements, and industry standards. Maintain accurate documentation, monitor compliance risks, and implement corrective actions as needed to safeguard the organization and its clients.

Who you are

You engage with your heart and mind. You care about people and understand different perspectives. You listen and learn from the experiences of others.
You understand that success is in the details. You notice things that others don't. Your critical thinking skills help to inform your decision making.
You're driven by collective success. You know that collaboration can transform a good idea into a great one. You understand the power of an inclusive team that enjoys working together to bring a shared vision to life.
You embrace and champion change. You'll continuously evolve your thinking and the way you work in order to deliver your best.
You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do.
Values matter to you. You bring your real self to work and you live our values – trust, teamwork and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).
We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-141 Bay, 22nd Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Analytical Thinking, Business, Business Operations, Communication, Customer Satisfaction, Customer Service, Internal Controls, Judgement, Operations Management, Prioritization, Processing, Quality Assurance (QA), Risk Management, Technical Knowledge

About employer

More about this job

Responsibilities

The Senior Business Analyst supports the production and delivery of client statements while maintaining compliance with internal controls. They lead project initiatives, conduct specialized research, and act as a subject matter expert to address high-impact business needs.

Requirements

The role requires a seasoned professional with deep expertise in business analysis and project management within a fast-paced environment. Candidates must demonstrate strong relationship-building skills, critical thinking, and the ability to navigate ambiguous situations while ensuring regulatory compliance.

Skills

Analytical thinking
Business analysis
Project management
Communication
Customer service
Internal controls
Risk management
Operations management
Prioritization
Quality assurance
Relationship building
Vendor management
Compliance
Critical thinking
Collaboration
Problem solving

Benefits

Competitive salary
Incentive pay
Banking benefits
Benefits program
Defined benefit pension plan
Employee share purchase plan
Vacation offering
Wellbeing support
MomentMakers recognition program
Purpose Day

Visa sponsorship

Not detected in the job text

Keywords

Business Analyst
Wealth Management
Operations
Client Communications
Project Management
Compliance
Internal Controls
Risk Management
Vendor Management
Stakeholder Management
Change Management
Data Analysis
Regulatory Requirements
Banking
Financial Services
Process Improvement
Cross-functional Collaboration
Documentation
Strategic Planning
Client Relations

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