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Added 45 mins ago
F
Adjoint(e) de direction / Executive Assistant
Fasken
Montreal, QC
- Full-time
Project Management & Integration: Lead coordination of marketing initiatives and special projects, leveraging project tracking tools and dashboards. Ensure seamless execution and on-time…
Added 45 mins ago
Senior Manager, Benefits
Smurfit Westrock
Candiac, QC
Experience managing vendors, consultants, and complex benefit programs. • Strong analytical, financial, project management, communication, and influencing skills.
Added 1 hour ago
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Gestionnaire, Sécurité des patients | Manager, Patient Safety
Sandoz
Longueuil, QC · Saint-Hubert (Sandoz)
- Full-time
…their development. The individual serves as a pharmacovigilance expert (product safety monitoring) and collaborates with a wide range of internal stakeholders, external service providers,…
Added 1 hour ago
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Business Application Specialist
TD
Toronto, ON
- Full-time
As the business lead and functional business expert; Manage a diverse portfolio of business application management activities. Act as a business lead and functional business specialist;…
Added 1 hour ago
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Senior Business Analyst, Client Communications
CIBC
Toronto, ON
- Full-time
As a member within the Communication Team in Wealth Management Operations, you will support the production and delivery of client statements for brokerage and non-brokerage accounts while…
Added 1 hour ago
FS
Sales Account Manager
Fire safety and protection LLC
Windsor, ON
- $75,000 to $95,000 CAD / year
- Full-time
…role plays a key part in driving business growth by providing expert consultation on life safety and security solutions, ensuring customer satisfaction, and achieving sales goals. The Sales…
Added 1 hour ago
FS
Sales Account Manager
Fire safety and protection LLC
Windsor, ON
- $70,000 to $90,000 CAD / year
- Full-time
…role plays a key part in driving business growth by providing expert consultation on life safety and security solutions, ensuring customer satisfaction, and achieving sales goals. The Sales…
Added 1 hour ago
AC
Specialist, Fatigue Risk Management Program - Temporary
Air Canada
Toronto, ON
- Full-time
Reporting to the Principal, Fatigue Risk Management Program, the Specialist, Fatigue Risk Management Program is accountable for strategic oversight, management and coordination of the…
Added 1 hour ago
ECommerce Brand Advocate Analyst
The Home Depot
Canada
As part of project management, you will create tickets, follow-up on project status with internal teams and occasionally help to populate forms for back-end data quality.
Added 2 hours ago
HR
Technical Safety Specialist
Hitachi Rail
Toronto, ON
- Full-time
The Safety Engineering department is responsible for the safety of the products and project solutions developed and deployed by the Urban Rail Signaling business line and compliance to…
Added 2 hours ago
HR
Technical Safety Specialist
Hitachi Rail
Burnaby, BC
- Full-time
The Safety Engineering department is responsible for the safety of the products and project solutions developed and deployed by the Urban Rail Signaling business line and compliance to…
Added 3 hours ago
TA
Manager, Marketing & Communications
Take a Hike Foundation
Vancouver, BC
- Full-time
Lead campaign project management, using calendars, briefs, and other tools to coordinate contributors, deliverables, and timelines.
Added 4 hours ago
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Manager, Internal Controls
Husky Technologies
Bolton, ON
- Full-time
Excellent project management, problem solving and analytical skills
Added 4 hours ago
SB
Senior Hydraulics and Capacity Engineer
South Bow
Calgary, AB · Manulife Place
- Full-time
…leadership and strategic oversight of operational capacity management for South Bow's crude oil pipeline systems. This role serves as a key subject matter expert responsible for optimizing…
Added 4 hours ago
M
Senior Routing Engine Developer (CX Platform)
Miratech
Canada
- Full-time
…collaborating closely with product, architecture, workforce management, telephony, and CX platform…
Added 5 hours ago
M
Provincial Occupational Health & Safety Coordinator
Medavie
Dartmouth, NS · NS Admin Office Dartmouth
- Full-time
The EHS Operations LifeFlight program provides even greater accessibility by responding to patients on scene or through inter-facility transports by our critical care team via helicopter,…
Added 6 hours ago
A
Senior Piping Supports Design Engineer
AtkinsRéalis
Mississauga, ON
- Full-time
Function as technical interface with client, suppliers, inter-discipline engineering teams, construction partners and project management groups.
Added 6 hours ago
A
Senior Piping Stress Analyst Engineer
AtkinsRéalis
Mississauga, ON
- Full-time
Function as technical interface with client, suppliers, inter-discipline engineering teams, construction partners and project management groups.
Added 7 hours ago
R
Director, Operational Resilience, Business Continuity and Incident Management
RBC
Toronto, ON
- Full-time
…the Operational Resilience Business Continuity and Incident Management Team for RBC’s Canadian Personal & Commercial Banking businesses. You will ensure the segment’s ability to prevent,…
Added 8 hours ago
A
Senior Piping Stress Analyst Engineer
AtkinsRéalis
Mississauga, ON
- Full-time
Function as technical interface with client, suppliers, inter-discipline engineering teams, construction partners and project management groups.
Added 8 hours ago
A
Senior Piping Supports Design Engineer
AtkinsRéalis
Mississauga, ON
- Full-time
Function as technical interface with client, suppliers, inter-discipline engineering teams, construction partners and project management groups.
Added 8 hours ago
A
Senior Piping Stress Analyst Engineer
AtkinsRéalis
Mississauga, ON
- Full-time
Function as technical interface with client, suppliers, inter-discipline engineering teams, construction partners and project management groups.
Added 8 hours ago
A
Senior Piping Supports Design Engineer
AtkinsRéalis
Mississauga, ON
- Full-time
Function as technical interface with client, suppliers, inter-discipline engineering teams, construction partners and project management groups.
Added 8 hours ago
Specialist Product Ownership - BI Solution (12-months contract)
Nestle Operational Services Worldwide SA
Toronto, ON · North York, ON
Minimum of 4 years of experience in information technology, demonstrating proficiency in program/project management and business analysis is required.
Added 8 hours ago
AA
Intégrateur en Installation Systèmes / System Installation Integration
Airbus Aircraft
Montreal, QC
- Full-time
Compétence Numérique : Maîtrise de niveau expert de CATIA V5 et des outils de gestion du cycle de vie des produits (par exemple, ENOVIA).

CIBC

Senior Business Analyst, Client Communications

Toronto, ON, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Oct 8, 2026
Posting language: English
Posted: Oct 7, 2026

Original job description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you’ll be doing

As a member within the Communication Team in Wealth Management Operations, you will support the production and delivery of client statements for brokerage and non-brokerage accounts while maintaining compliance with internal controls and procedures. The Senior Business Analyst is a seasoned expert responsible for conducting highly specialized research, and providing analysis to senior management that addresses the high impact business needs of internal and external clients. The role exercises considerable judgement in overseeing change initiatives, business analysis, and user needs analysis to develop project plans and inform leadership of progress. The Senior Business Analyst uses deep knowledge in their field of expertise to support projects as a subject matter expert, identifying problems and resolutions, and assessing the impact of proposed changes. In addition, the role facilitates client meetings and takes ownership of activities to ensure client needs are met or exceeded. The role often operates in ambiguous situations and provides innovative, original ideas, accountable to broadly defined policy objectives.

At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

How you’ll succeed

Client-Focused - Escalate to banking Centre employees all issues that may impact the ongoing client relationship. Develop strong relationships with banking Centre employees to build sustained confidence in order to improve the overall client experience during what could be a very difficult and sensitive time in the client’s life.
Multi-Tasker - Experienced with multi-tasking and working in fast-paced, often-changing environment. Experience working in a team where processes and procedures are changing and updating.
Relationship/Vendor Building - Establish and nurture strong relationships with internal teams, external partners, and vendors to ensure seamless collaboration and effective delivery of services. Act as a liaison to resolve issues, negotiate solutions, and foster long-term partnerships that support business objectives.
Project Management - Lead and support project initiatives by developing project plans, tracking progress, and ensuring timely completion of deliverables. Coordinate with cross-functional teams, manage resources, and adapt to changing priorities to achieve project goals and drive continuous improvement.
Compliance & Adherence - Ensure all activities are conducted in accordance with internal policies, regulatory requirements, and industry standards. Maintain accurate documentation, monitor compliance risks, and implement corrective actions as needed to safeguard the organization and its clients.

Who you are

You engage with your heart and mind. You care about people and understand different perspectives. You listen and learn from the experiences of others.
You understand that success is in the details. You notice things that others don't. Your critical thinking skills help to inform your decision making.
You're driven by collective success. You know that collaboration can transform a good idea into a great one. You understand the power of an inclusive team that enjoys working together to bring a shared vision to life.
You embrace and champion change. You'll continuously evolve your thinking and the way you work in order to deliver your best.
You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do.
Values matter to you. You bring your real self to work and you live our values – trust, teamwork and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).
We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-141 Bay, 22nd Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Analytical Thinking, Business, Business Operations, Communication, Customer Satisfaction, Customer Service, Internal Controls, Judgement, Operations Management, Prioritization, Processing, Quality Assurance (QA), Risk Management, Technical Knowledge

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More about this job

Responsibilities

The Senior Business Analyst supports the production and delivery of client statements while maintaining compliance with internal controls. They lead change initiatives, conduct specialized research, and act as a subject matter expert to inform senior management on business needs.

Requirements

The role requires a seasoned expert with deep knowledge in business analysis, project management, and relationship building. Candidates must be capable of operating in ambiguous situations and ensuring all activities adhere to regulatory requirements and internal policies.

Skills

Analytical Thinking
Business Analysis
Communication
Customer Service
Internal Controls
Project Management
Relationship Management
Vendor Management
Compliance
Risk Management
Multi-tasking
Critical Thinking
Operations Management
Problem Solving
Documentation
Collaboration

Benefits

Competitive salary
Incentive pay
Banking benefits
Benefits program
Defined benefit pension plan
Employee share purchase plan
Vacation offering
Wellbeing support
MomentMakers recognition program
Purpose Day

Visa sponsorship

Not detected in the job text

Keywords

Business Analyst
Wealth Management
Client Communications
Compliance
Internal Controls
Project Management
Change Initiatives
User Needs Analysis
Subject Matter Expert
Vendor Management
Risk Management
Regulatory Requirements
Analytical Thinking
Critical Thinking
Operations
Brokerage
Relationship Management
Documentation
Cross-functional Teams
Performance Monitoring

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