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Added 2 mins ago
LC
Senior Analyst, Transport Systems & Processes
Loblaw Companies Limited
Brampton, ON
- Full-time
The Senior Analyst, Transport Systems & Processes will play a key role in implementing and supporting Transportation Management Systems (TMS) and Transport Offshore applications used to…
Added 6 mins ago
LC
Senior Analyst, Transport Business Development
Loblaw Companies Limited
Brampton, ON
- Full-time
The Transportation Business Development Sr. Analyst plays a key role in ensuring Loblaw Transportation's vendor freight programs are financially accurate, profitable, and operationally…
Added 6 mins ago
LC
Senior Analyst, Financial Systems
Loblaw Companies Limited
Brampton, ON
- Full-time
We are looking for a driven, analytical, and systems-savvy Senior Analyst with a strong foundation in Finance and financial systems to join our (FSPD) Financial Systems & Process…
Added 21 mins ago
TT
Transportation Business Analyst
Tundra Technical Solutions
Mississauga, ON
- $111,000 to $125,000 CAD / year
- Full-time
· Document business requirements, process flows, use cases, and functional specifications
Added 21 mins ago
RI
SAP IBP Application Support Analyst
Raas Infotek
Calgary, AB
- Contract
We are seeking a motivated SAP IBP Application Support Analyst to provide production support, incident resolution, and continuous improvement for SAP Integrated Business Planning (IBP) and…
Added 21 mins ago
SC
Regional Business Development manager
Sysco Canada Inc.
Halifax, NS
- Full-time
The Senior Analyst, Business Development drives Sysco's market position and financial growth by acquiring new business through strategic planning, advanced analytics, and effective contract…
Added 22 mins ago
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Business Analyst
BGIS
Calgary, AB
- Full-time
Acting as a strategic partner to Business Development, Operations, and Finance, the Business Analyst evaluates cost structures, margin targets, service assumptions, and market conditions to…
Added 22 mins ago
M
IT Business Analyst
Manulife
Toronto, ON
- Full-time
…opportunity to work on complex business problems, influence cross-functional stakeholders, and help modernize risk processes through cutting‑edge data and technology practices. This is an…
Added 22 mins ago
S
Regional Business Development manager
Sysco
Moncton, NB · Halifax, NS · St. John's, NL · Sysco Halifax
- Full-time
The Senior Analyst, Business Development drives Sysco's market position and financial growth by acquiring new business through strategic planning, advanced analytics, and effective contract…
Added 37 mins ago
E
Marketing Analyst
Edelman
Toronto, ON
- Full-time
Edelman is seeking a Marketing Analyst Analytics to join our growing Intelligence team. This role supports analytics across paid, earned, and owned media channels, including social, search,…
Added 37 mins ago
Senior Actuary Analyst
Gore Mutual Insurance
Toronto, ON · Cambridge, ON
As a Senior Actuarial Analyst, you will help shape the next generation of actuarial models and predictive analytics solutions. You will take ownership of meaningful analytical work, deepen…
Added 37 mins ago
B
Business Analyst, Winter 2027 (Co-op/Internship) - 8 month
BMO
Toronto, ON · BMOPLACE
- Full-time
Develops informative, coherent, and usable project documents (project artifacts) for multiple stakeholders covering functional and non-functional business requirements.
Added 37 mins ago
B
Audit and Exam Support Analyst, Winter 2027 (Co-op/Internship) - 4 months
BMO
Toronto, ON · BMOPLACE
- Full-time
Develops informative, coherent, and usable project documents (project artifacts) for multiple stakeholders covering functional and non-functional business requirements.
Added 37 mins ago
B
Operations Analyst (New or Recent Graduate)
BMO
Barrie, ON · BCC
- Full-time
Technical and/or business functional knowledge of systems, tools, timing, and dependencies.
Added 51 mins ago
SL
Business Analyst - Banking
Staffingine LLC
Mississauga, ON
- Full-time
The Business Analyst will work closely with business stakeholders, Compliance, Risk, Operations, and Technology teams to gather requirements, improve processes, and deliver effective…
Added 51 mins ago
SC
Business Development Manager - Moncton
Sysco Canada Inc.
Moncton, NB
- Full-time
The Senior Analyst, Business Development drives Sysco's market position and financial growth by acquiring new business through strategic planning, advanced analytics, and effective contract…
Added 51 mins ago
SL
Business Analyst -KYC
Staffingine LLC
Mississauga, ON
- Full-time
We are looking for an experienced Business Analyst with strong KYC experience to work with business stakeholders, compliance teams, and technology teams to deliver KYC and client onboarding…
Added 51 mins ago
CI
Business Analyst -KYC
Conjoint Inc
Mississauga, ON
- Full-time
We are looking for an experienced Business Analyst with strong KYC experience to work with business stakeholders, compliance teams, and technology teams to deliver KYC and client onboarding…
Added 52 mins ago
RM
IT Business Analyst (ServiceNow)
Redpath Mining Contractors and Engineers
Vaughan, ON
- Full-time
The IT Business Analyst role is to support the Business Applications team in the planning, design, development, and support of efficient business systems within core organizational…
Added 1 hour ago
C
Senior Business Analyst, Client Communications
CIBC
Toronto, ON
- Full-time
…with internal controls and procedures. The Senior Business Analyst is a seasoned expert responsible for conducting highly specialized research, and providing analysis to senior management…
Added 1 hour ago
KR
SAP IBP Application Support Analyst
KTek Resourcing
Calgary, AB
- Contract
We are seeking a motivated SAP IBP Application Support Analyst to provide production support, incident resolution, and continuous improvement for SAP Integrated Business Planning (IBP) and…
Added 1 hour ago
Field Embedded Solutions Analyst - Construction
Kiewit
Toronto, ON
The Field Embedded Solutions Analyst is a forward-deployed member of the Union Station project team. This role works side by side with project management, field engineering,…
Added 1 hour ago
FC
Analyst, Finance and Treasury (18-month contrat)
Fiera Capital
Toronto, ON
- Full-time
The Financing and Treasury Analyst supports the organization’s treasury, liquidity, funding, compliance, and capital markets activities. This role is responsible for financing support, debt…
Added 1 hour ago
WR
OT Security Analyst
Whitecap Resources Inc.
Calgary, AB
- Full-time
The OT Security Analyst will work closely with the OT Security team, provide day-to-day operational support for OT environments, act as an internal SOC team member, and complete…
Added 1 hour ago
LH
AI Augmented Quality Assurance Analyst I
LGI Healthcare Solutions
Montreal, QC
- Full-time

CIBC

Senior Business Analyst, Client Communications

Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Oct 8, 2026
Posting language: English
Posted: Oct 7, 2026

Original job description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you’ll be doing

As a member within the Communication Team in Wealth Management Operations, you will support the production and delivery of client statements for brokerage and non-brokerage accounts while maintaining compliance with internal controls and procedures. The Senior Business Analyst is a seasoned expert responsible for conducting highly specialized research, and providing analysis to senior management that addresses the high impact business needs of internal and external clients. The role exercises considerable judgement in overseeing change initiatives, business analysis, and user needs analysis to develop project plans and inform leadership of progress. The Senior Business Analyst uses deep knowledge in their field of expertise to support projects as a subject matter expert, identifying problems and resolutions, and assessing the impact of proposed changes. In addition, the role facilitates client meetings and takes ownership of activities to ensure client needs are met or exceeded. The role often operates in ambiguous situations and provides innovative, original ideas, accountable to broadly defined policy objectives.

At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

How you’ll succeed

Client-Focused - Escalate to banking Centre employees all issues that may impact the ongoing client relationship. Develop strong relationships with banking Centre employees to build sustained confidence in order to improve the overall client experience during what could be a very difficult and sensitive time in the client’s life.
Multi-Tasker - Experienced with multi-tasking and working in fast-paced, often-changing environment. Experience working in a team where processes and procedures are changing and updating.
Relationship/Vendor Building - Establish and nurture strong relationships with internal teams, external partners, and vendors to ensure seamless collaboration and effective delivery of services. Act as a liaison to resolve issues, negotiate solutions, and foster long-term partnerships that support business objectives.
Project Management - Lead and support project initiatives by developing project plans, tracking progress, and ensuring timely completion of deliverables. Coordinate with cross-functional teams, manage resources, and adapt to changing priorities to achieve project goals and drive continuous improvement.
Compliance & Adherence - Ensure all activities are conducted in accordance with internal policies, regulatory requirements, and industry standards. Maintain accurate documentation, monitor compliance risks, and implement corrective actions as needed to safeguard the organization and its clients.

Who you are

You engage with your heart and mind. You care about people and understand different perspectives. You listen and learn from the experiences of others.
You understand that success is in the details. You notice things that others don't. Your critical thinking skills help to inform your decision making.
You're driven by collective success. You know that collaboration can transform a good idea into a great one. You understand the power of an inclusive team that enjoys working together to bring a shared vision to life.
You embrace and champion change. You'll continuously evolve your thinking and the way you work in order to deliver your best.
You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do.
Values matter to you. You bring your real self to work and you live our values – trust, teamwork and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).
We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-141 Bay, 22nd Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Analytical Thinking, Business, Business Operations, Communication, Customer Satisfaction, Customer Service, Internal Controls, Judgement, Operations Management, Prioritization, Processing, Quality Assurance (QA), Risk Management, Technical Knowledge

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More about this job

Responsibilities

The Senior Business Analyst supports the production and delivery of client statements while maintaining compliance with internal controls. They lead change initiatives, conduct specialized research, and act as a subject matter expert to inform senior management on business needs.

Requirements

The role requires a seasoned expert with deep knowledge in business analysis, project management, and relationship building. Candidates must be capable of operating in ambiguous situations and ensuring all activities adhere to regulatory requirements and internal policies.

Skills

Analytical Thinking
Business Analysis
Communication
Customer Service
Internal Controls
Project Management
Relationship Management
Vendor Management
Compliance
Risk Management
Multi-tasking
Critical Thinking
Operations Management
Problem Solving
Documentation
Collaboration

Benefits

Competitive salary
Incentive pay
Banking benefits
Benefits program
Defined benefit pension plan
Employee share purchase plan
Vacation offering
Wellbeing support
MomentMakers recognition program
Purpose Day

Visa sponsorship

Not detected in the job text

Keywords

Business Analyst
Wealth Management
Client Communications
Compliance
Internal Controls
Project Management
Change Initiatives
User Needs Analysis
Subject Matter Expert
Vendor Management
Risk Management
Regulatory Requirements
Analytical Thinking
Critical Thinking
Operations
Brokerage
Relationship Management
Documentation
Cross-functional Teams
Performance Monitoring

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