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Added 13 mins ago
A&
Senior Estimator - Own estimating. Protect the margin.
Alpha & Omega Painting
Coquitlam, BC
- Full-time
…is real. Clients are real. Margin matters. We're hiring one senior estimator to own estimating outright: you walk the job, build the number, set the price, and stand behind it. You're not…
Added 13 mins ago
R
Senior BDR, Inbound (87k OTE)
RestoReach
Canada
- Full-time
Added 13 mins ago
B
Software Development Engineer macOS
BeyondTrust
Canada
- Full-time
…years, including demonstrable technical leadership, for the Senior Software Development Engineer…
Added 13 mins ago
PC
Deals - Deal Valuation - Senior Associate
PwC Canada
Toronto, ON
- Full-time
As a Valuations Senior Associate, unlock your potential and embrace the chance to drive meaningful outcomes that’ll elevate your career. Your role will include, but isn’t limited to:
Added 13 mins ago
HM
Media Coordinator
Havas Media Network
Vancouver, BC · Greater Vancouver Metropolitan Area
- Full-time
Support the Activation team to ensure accuracy of client billing and perform the reconciliation of discrepant billing issues, raising issues to senior staff when necessary.
Added 1 hour ago
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Manager, Implementation (Remote, Canada)
GoCanvas
Remote, Canada
- Full-time
- Remote
Exceptional communication and stakeholder-management skills, with the ability to represent the team's needs to senior leadership and cross-functional partners.
Added 1 hour ago
A
Creative Director (eCommerce)
AlgaeCal
Remote, Canada
- Full-time
- Remote
The confidence to influence senior stakeholders. You can walk into a room with leadership, present a bold idea, explain the thinking behind it, answer tough questions, and get people…
Added 2 hours ago
SI
Content Lead, Social
Scribd, Inc.
Toronto, ON · Vancouver, BC
- Full-time
…are, who's in front of the camera, etc. This is a hands-on senior role. You'll finesse the strategy and then go make the…
Added 3 hours ago
P
Deals - Deal Valuation - Senior Associate
PwC
Toronto, ON
- Full-time
As a Valuations Senior Associate, unlock your potential and embrace the chance to drive meaningful outcomes that’ll elevate your career. Your role will include, but isn’t limited to:
Added 3 hours ago
H
Senior Manager Print Category
HP
Mississauga, ON
- Full-time
Manages activities of individual contributors and/or managers and directs the overall category management operations to achieve business objectives set by the senior management.
Added 5 hours ago
C
Senior SAP/BDC BW Consultant
CGI
Toronto, ON
- Full-time
The Senior BW Consultant will lead SAP BW strategy, architecture, implementation, and transformation initiatives for clients, ensuring business requirements are delivered efficiently and…
Added 5 hours ago
B&
Program Manager
Black & Veatch
Markham, ON
- $159,504 to $265,843 CAD / year
- Full-time
Interacts with senior government or public officials and/or executive level clients on significant project matters.
Added 5 hours ago
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SAP ILM Technical Architect
W3Global
Canada
- Contract
Role aligned to Band E2.1, requiring independent architectural ownership and senior stakeholder engagement
Added 5 hours ago
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Senior Director, Raw Materials Innovation - Materials & Technology
lululemon
Vancouver, BC
- Full-time
As the senior leader for Raw Materials Innovation, you will oversee a multi-horizon innovation portfolio spanning near-term commercialization opportunities, mid-term material platform…
Added 5 hours ago
F
GEO Specialist
Foundation
Remote, Canada
- Remote
Collaborate with creative, SEO, and senior GEO team members to ensure Reddit and on-site activity supports broader channel strategies.
Added 6 hours ago
Service Advisor (Go Downtown Kia)
Go Auto
Vancouver, BC
Senior Automotive Service Advisor (Go Downtown Kia)
Added 7 hours ago
B&
Program Manager
Black & Veatch Family of Companies
Markham, ON
- $159,504 to $265,843 CAD / year
Interacts with senior government or public officials and/or executive level clients on significant project matters.
Added 8 hours ago
CG
Copy Editor Senior
Capital Group
Toronto, ON
- Full-time
Added 8 hours ago
S|
Android Developer
Solidy | Software Development Company
BC
- Full-time
Solidy is looking for a mid-senior Android Developer who can build and maintain functional applications across Android-based devices and help us attract our target audience. The candidate…
Added 9 hours ago
IC
Retail Strategy Leader - Global Consumer and Gaming Marketing
Intel Corporation
Toronto, ON · CAN - - Toronto
- Full-time
This senior individual contributor role sits at the intersection of global strategy and regional execution. The role drives retail marketing alignment, supports the development of scalable…
Added 9 hours ago
C
Senior Product Line Manager
Confidential
Ottawa, ON
- Full-time
Work closely with customers, industry experts, and senior stakeholders.
Added 10 hours ago
NB
Senior DevOps Integrator
National Bank of Canada
Montreal, QC
- Full-time
A career as a Senior DevOps Integrator in the Software Engineering – Developer Experience team at National Bank means acting as a specialist in integrating and operating DevOps platforms…
Added 10 hours ago
NB
Regional Vice-President, Commercial Banking
National Bank of Canada
Saint-Jean-sur-Richelieu, QC · St-Jean-Sur-Richelieu, QC
- Full-time
…approximately twenty professionals, including Account Managers and Senior Account Managers, as well as Financing Solutions Managers and…
Added 12 hours ago
W
Branch Manager
Waypoint
Prince George, BC
- Full-time
Collaborate with other managers and the senior leadership team to develop processes and workflows that optimize client service, efficiency, productivity, and customer satisfaction.
Added 12 hours ago
C
Business Development Representative
CYGNVS
Toronto, ON
- Full-time
Comfort and confidence engaging senior stakeholders, including C-level and security leaders (CISOs), by phone, email, and social.

Closed listing

CIBC

Senior Business Analyst, Client Communications

Toronto, ON, Canada

Full-time

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Job type: Full-time
Closing date: Sep 17, 2026
Posting language: English
Posted: Sep 10, 2026

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Original job description

Archived listing. The details below describe a past opening.

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you’ll be doing

As a member within the Communication Team in Wealth Management Operations, you will support the production and delivery of client statements for brokerage and non-brokerage accounts while maintaining compliance with internal controls and procedures. The Senior Business Analyst is a seasoned expert responsible for conducting highly specialized research, and providing analysis to senior management that addresses the high impact business needs of internal and external clients. The role exercises considerable judgement in overseeing change initiatives, business analysis, and user needs analysis to develop project plans and inform leadership of progress. The Senior Business Analyst uses deep knowledge in their field of expertise to support projects as a subject matter expert, identifying problems and resolutions, and assessing the impact of proposed changes. In addition, the role facilitates client meetings and takes ownership of activities to ensure client needs are met or exceeded. The role often operates in ambiguous situations and provides innovative, original ideas, accountable to broadly defined policy objectives.

At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

How you’ll succeed

Client-Focused - Escalate to banking Centre employees all issues that may impact the ongoing client relationship. Develop strong relationships with banking Centre employees to build sustained confidence in order to improve the overall client experience during what could be a very difficult and sensitive time in the client’s life.
Multi-Tasker - Experienced with multi-tasking and working in fast-paced, often-changing environment. Experience working in a team where processes and procedures are changing and updating.
Relationship/Vendor Building - Establish and nurture strong relationships with internal teams, external partners, and vendors to ensure seamless collaboration and effective delivery of services. Act as a liaison to resolve issues, negotiate solutions, and foster long-term partnerships that support business objectives.
Project Management - Lead and support project initiatives by developing project plans, tracking progress, and ensuring timely completion of deliverables. Coordinate with cross-functional teams, manage resources, and adapt to changing priorities to achieve project goals and drive continuous improvement.
Compliance & Adherence - Ensure all activities are conducted in accordance with internal policies, regulatory requirements, and industry standards. Maintain accurate documentation, monitor compliance risks, and implement corrective actions as needed to safeguard the organization and its clients.

Who you are

You engage with your heart and mind. You care about people and understand different perspectives. You listen and learn from the experiences of others.
You understand that success is in the details. You notice things that others don't. Your critical thinking skills help to inform your decision making.
You're driven by collective success. You know that collaboration can transform a good idea into a great one. You understand the power of an inclusive team that enjoys working together to bring a shared vision to life.
You embrace and champion change. You'll continuously evolve your thinking and the way you work in order to deliver your best.
You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do.
Values matter to you. You bring your real self to work and you live our values – trust, teamwork and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).
We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-141 Bay, 22nd Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Analytical Thinking, Business, Business Operations, Communication, Customer Satisfaction, Customer Service, Internal Controls, Judgement, Operations Management, Prioritization, Processing, Quality Assurance (QA), Risk Management, Technical Knowledge

About employer

More about this job

Responsibilities

The Senior Business Analyst supports the production and delivery of client statements while maintaining compliance with internal controls. They lead project initiatives, conduct specialized research, and act as a subject matter expert to address high-impact business needs.

Requirements

The role requires a seasoned professional with deep expertise in business analysis and project management within a fast-paced environment. Candidates must demonstrate strong relationship-building skills, critical thinking, and the ability to navigate ambiguous situations while ensuring regulatory compliance.

Skills

Analytical thinking
Business analysis
Project management
Communication
Customer service
Internal controls
Risk management
Operations management
Prioritization
Quality assurance
Relationship building
Vendor management
Compliance
Critical thinking
Collaboration
Problem solving

Benefits

Competitive salary
Incentive pay
Banking benefits
Benefits program
Defined benefit pension plan
Employee share purchase plan
Vacation offering
Wellbeing support
MomentMakers recognition program
Purpose Day

Visa sponsorship

Not detected in the job text

Keywords

Business Analyst
Wealth Management
Operations
Client Communications
Project Management
Compliance
Internal Controls
Risk Management
Vendor Management
Stakeholder Management
Change Management
Data Analysis
Regulatory Requirements
Banking
Financial Services
Process Improvement
Cross-functional Collaboration
Documentation
Strategic Planning
Client Relations

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