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Added 51 mins ago
WC
Programmer Analyst
Workers Compensation Board of PEI
Charlottetown, PE
- Full-time
The Programmer Analyst is required to provide support coverage for the WCB Website, WCB E-Services, WCB Intranet and all legacy applications. The Programmer Analyst position also provides…
Added 59 mins ago
Application Support Analyst - Repo / Fixed Income Trading
Capgemini
Montreal, QC
We are looking for an experienced Application Support Analyst to provide 1st and 2nd level support for Repo (RSF) and Fixed Income trading systems within a fast-paced Front Office trading…
Added 59 mins ago
Senior Application Support Analyst - Equities
Capgemini
Montreal, QC
5+ years in Application Support, IT Operations, or SRE within Financial Services.
Added 2 hours ago
SM
RQ11612 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking an experienced Senior Business Analyst with strong expertise in business requirements gathering, business process reengineering, Agile methodologies, business modelling,…
Added 2 hours ago
SM
RQ11619 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking an experienced Senior Business Analyst with strong expertise in business requirements gathering, business process reengineering, Agile methodologies, business modelling,…
Added 2 hours ago
SM
RQ11518 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking an experienced Senior Business Analyst with strong expertise in business requirements gathering, business process reengineering, Agile methodologies, business modelling,…
Added 5 hours ago
BO
Canada | Toronto | Global Technology Summer Analyst - Software Engineer | 2027
Bank of America
Toronto, ON
- Volunteer
Our Global Technology Summer Analyst Program provide you with a unique experience based on your interests, development opportunities and current business needs. Analyst positions support…
Added 5 hours ago
T
Analyste De Solutions / Solutions Analyst
TEKsystems
Longueuil, QC
- $70 to $80 CAD / hour
- Contract
…livraison de solutions, de lanalyse des besoins jusquà la mise en production des solutions. Il participe tout autant aux projets de lorganisation quaux opérations des centres de contacts…
Added 5 hours ago
M
Winter Co-op 2027 - Accounting Analyst
Manulife
Montreal, QC
- Full-time
At Manulife John Hancock, we believe in investing in the future – starting with you. Our Accounting Analyst Winter Co-op is your launchpad to success, offering the support, structure, and…
Added 6 hours ago
NA
Technical Systems Analyst, Student Systems
Northern Alberta Institute of Technology
St. Catharines, ON · Main Campus
- Full-time
As a Technical Systems Analyst, you will join a collaborative team in a hybrid work environment and play a key role in the technical administration and support of NAIT’s Enterprise Resource…
Added 6 hours ago
NA
Workday HCM Functional Analyst
Northern Alberta Institute of Technology
St. Catharines, ON · Main Campus
- Full-time
The incumbent provides day-to-day production support, investigates and resolves complex functional issues, configures and updates business processes, develops reports and calculated fields,…
Added 6 hours ago
NA
Systems Analyst, Application Development
Northern Alberta Institute of Technology
St. Catharines, ON · Main Campus
- Full-time
NAIT's Application Integrations team connects the systems that run the institution, including Workday, PeopleSoft Campus Solutions, Salesforce and ServiceNow, along with a wide range of…
Added 6 hours ago
I
Security Analyst
IBM
Ottawa, ON
- $147,050 to $190,300 CAD / year
- Full-time
The position is for a Senior Security Analyst or Architect with over 10 years of relevant security architecture experience and expertise in implementation and or in service support to join…
Added 6 hours ago
SR
Systems Analyst (.Net Developer)
Swim Recruiting
St. John's, NL
- Contract
Contract opportunity for an experienced Systems Analyst supporting application development, systems analysis and implementation for a public-sector organization in St. John’s, Newfoundland…
Added 6 hours ago
AG
SAP Site Business & Integration Analyst
Alamos Gold Inc.
Dubreuilville, ON
- Full-time
The SAP Site Business & Integration Analyst supports the Senior Coordinator in maintaining effective, integrated, and reliable SAP-enabled business processes at the Island Gold District.…
Added 7 hours ago
RT
Analyst Maintenance Scheduling
Rio Tinto
Kitimat, BC
- Full-time
We are looking for an Analyst, Maintenance Scheduling to help the Maintenance team deliver safe, reliable and efficient maintenance execution. In this role, you will contribute to improved…
Added 8 hours ago
PI
Mobile Application Developer and Support Analyst
Pantheon Inc
Regina, SK
- Full-time
Provide support, operation and maintenance activities relating to SAP systems and other related applications.
Added 8 hours ago
ES
Analyste, Soutien technique - Bilingual IT Service Desk Analyst - Express Scripts Canada
Express Scripts Canada
Mississauga, ON
- Full-time
Poste : Analyste, Soutien technique - IT Service Desk Analyst
Added 8 hours ago
BP
Market Risk Analyst – Fixed Income Structured Products
BNP Paribas
Montreal, QC
- Full-time
Participate in the assessment of risk management frameworks for new products through committee attendance to support informed decision-making.
Added 9 hours ago
SI
Quality Assurance Analyst
Spait Infotech
Canada
- Full-time
Support release validation and production verification.
Added 10 hours ago
UT
Solutions Architect # 26-25245
US Tech Solutions
Fredericton, NB
- $90 to $95 CAD / hour
- Contract
Troubleshoot complex application and integration issues and support production fixes.
Added 10 hours ago
C
Partner Program Product Manager
Cohesity
Canada
- Full-time
Manage third-party content and production vendors as needed to support program delivery timelines.
Added 11 hours ago
T
IT Operations Analyst IV
TD
Toronto, ON
- Full-time
Provides broad range of operational service / support which may include environment management, maintenance, monitoring, performance and incident management and/or production support…
Added 11 hours ago
CH
Analyste, Soutien technique - Bilingual IT Service Desk Analyst - Express Scripts Canada
Cigna Healthcare
Mississauga, ON
- Full-time
Poste : Analyste, Soutien technique - IT Service Desk Analyst
Added 11 hours ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…

Closed listing

CIBC

Senior Business Analyst, Client Communications

Toronto, ON, Canada

Full-time

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Job type: Full-time
Closing date: Sep 17, 2026
Posting language: English
Posted: Sep 10, 2026

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Original job description

Archived listing. The details below describe a past opening.

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you’ll be doing

As a member within the Communication Team in Wealth Management Operations, you will support the production and delivery of client statements for brokerage and non-brokerage accounts while maintaining compliance with internal controls and procedures. The Senior Business Analyst is a seasoned expert responsible for conducting highly specialized research, and providing analysis to senior management that addresses the high impact business needs of internal and external clients. The role exercises considerable judgement in overseeing change initiatives, business analysis, and user needs analysis to develop project plans and inform leadership of progress. The Senior Business Analyst uses deep knowledge in their field of expertise to support projects as a subject matter expert, identifying problems and resolutions, and assessing the impact of proposed changes. In addition, the role facilitates client meetings and takes ownership of activities to ensure client needs are met or exceeded. The role often operates in ambiguous situations and provides innovative, original ideas, accountable to broadly defined policy objectives.

At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

How you’ll succeed

Client-Focused - Escalate to banking Centre employees all issues that may impact the ongoing client relationship. Develop strong relationships with banking Centre employees to build sustained confidence in order to improve the overall client experience during what could be a very difficult and sensitive time in the client’s life.
Multi-Tasker - Experienced with multi-tasking and working in fast-paced, often-changing environment. Experience working in a team where processes and procedures are changing and updating.
Relationship/Vendor Building - Establish and nurture strong relationships with internal teams, external partners, and vendors to ensure seamless collaboration and effective delivery of services. Act as a liaison to resolve issues, negotiate solutions, and foster long-term partnerships that support business objectives.
Project Management - Lead and support project initiatives by developing project plans, tracking progress, and ensuring timely completion of deliverables. Coordinate with cross-functional teams, manage resources, and adapt to changing priorities to achieve project goals and drive continuous improvement.
Compliance & Adherence - Ensure all activities are conducted in accordance with internal policies, regulatory requirements, and industry standards. Maintain accurate documentation, monitor compliance risks, and implement corrective actions as needed to safeguard the organization and its clients.

Who you are

You engage with your heart and mind. You care about people and understand different perspectives. You listen and learn from the experiences of others.
You understand that success is in the details. You notice things that others don't. Your critical thinking skills help to inform your decision making.
You're driven by collective success. You know that collaboration can transform a good idea into a great one. You understand the power of an inclusive team that enjoys working together to bring a shared vision to life.
You embrace and champion change. You'll continuously evolve your thinking and the way you work in order to deliver your best.
You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do.
Values matter to you. You bring your real self to work and you live our values – trust, teamwork and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).
We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-141 Bay, 22nd Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Analytical Thinking, Business, Business Operations, Communication, Customer Satisfaction, Customer Service, Internal Controls, Judgement, Operations Management, Prioritization, Processing, Quality Assurance (QA), Risk Management, Technical Knowledge

About employer

More about this job

Responsibilities

The Senior Business Analyst supports the production and delivery of client statements while maintaining compliance with internal controls. They lead project initiatives, conduct specialized research, and act as a subject matter expert to address high-impact business needs.

Requirements

The role requires a seasoned professional with deep expertise in business analysis and project management within a fast-paced environment. Candidates must demonstrate strong relationship-building skills, critical thinking, and the ability to navigate ambiguous situations while ensuring regulatory compliance.

Skills

Analytical thinking
Business analysis
Project management
Communication
Customer service
Internal controls
Risk management
Operations management
Prioritization
Quality assurance
Relationship building
Vendor management
Compliance
Critical thinking
Collaboration
Problem solving

Benefits

Competitive salary
Incentive pay
Banking benefits
Benefits program
Defined benefit pension plan
Employee share purchase plan
Vacation offering
Wellbeing support
MomentMakers recognition program
Purpose Day

Visa sponsorship

Not detected in the job text

Keywords

Business Analyst
Wealth Management
Operations
Client Communications
Project Management
Compliance
Internal Controls
Risk Management
Vendor Management
Stakeholder Management
Change Management
Data Analysis
Regulatory Requirements
Banking
Financial Services
Process Improvement
Cross-functional Collaboration
Documentation
Strategic Planning
Client Relations

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