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Added 6 mins ago
T
Personal Banking Associate - Le Plateau-Mont-Royal (18.75 hours)
TD
Montreal, QC
- Part-time
…with their financial needs? We are seeking a Personal Banking Associate for our branch office who can guide customers to the appropriate staff member for resolving their financial queries…
Added 6 mins ago
T
Director Credit Execution, Commercial National Accounts
TD
Toronto, ON
- Full-time
…the Seniors Housing & Healthcare, Project & Infrastructure Finance, and Toronto & Atlantic Diversified team. The Director guides and supports Associates and Associate Directors responsible…
Added 6 mins ago
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Personal Banking Associate - Monkland (18.75 hours)
TD
Montreal, QC
- Part-time
…with their financial needs? We are seeking a Personal Banking Associate for our branch office who can guide customers to the appropriate staff member for resolving their financial queries…
Added 6 mins ago
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Personal Banking Associate - Guy & Sainte Catherine (30 hours)
TD
Montreal, QC
- Part-time
…with their financial needs? We are seeking a Personal Banking Associate for our branch office who can guide customers to the appropriate staff member for resolving their financial queries…
Added 6 mins ago
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Regional Manager, Private Banking
TD
Barrie, ON
- Full-time
Lead and develop a high-performing team of Private Banking professionals, which may include Senior Private Bankers, Private Bankers, Associate Private Bankers, and Credit Analysts.
Added 6 mins ago
T
Personal Banking Associate Trainee - Montreal-Est
TD
Montreal, QC
- Full-time
…with their financial needs? We are seeking a Personal Banking Associate Trainee for our branch office who can guide customers to the appropriate staff member for resolving their financial…
Added 6 mins ago
Associate, Term Funding & Capital Management
Scotiabank
Toronto, ON
Partner with Treasury, Finance, Risk, Legal, Investor Relations, and external stakeholders to support key initiatives.
Added 6 mins ago
C
Client Engagement Associate [Hourly]
CIBC
Amherstburg, ON
- Part-time
…clients with their everyday banking needs. As a Client Engagement Associate, you'll be the first line of support - answering questions, assisting with transactions, guiding clients through…
Added 6 mins ago
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Lead Cloud Software Developer - (AWS / AI / Real Time Payment Systems)
BMO
Toronto, ON · BMOPLACE
- Full-time
Added 21 mins ago
Associate Brand Manager
Suntory Global Spirits
Toronto, ON
Reporting to the Brand Manager, the Associate Brand Manager will play a key role in defining and executing the brand strategy and vision – including working with key cross functional teams…
Added 21 mins ago
IC
Cloud Operations, Senior Specialist
Interac Corp.
Toronto, ON · Interac Corp. Head Office
- Full-time
Added 21 mins ago
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Senior Project Manager (Treasury Transformation)
Delpath
Toronto, ON
- Contract
Drive core project management activities by coordinating across Business, Technology, Finance, and other stakeholders to manage project plans, milestones, deliverables, dependencies, risks,…
Added 21 mins ago
P
Director of Development, Segal Centre for Performing Arts / Directeur(trice) du Developpement, Centre Segal des arts de la scène
Philanthropica
Montreal, QC
- Full-time
Work with the Artistic & Executive Director, Director of Finance & Administration, and relevant committees to establish realistic fundraising projections as part of the annual budgeting…
Added 21 mins ago
D
Project Control Officer (PCO) - Group Treasury Transformation
Delpath
Toronto, ON
- Contract
…variances or discrepancies and working with Project Managers, Finance, and other stakeholders to ensure financial information is complete and…
Added 21 mins ago
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Lead Environment Artist | Chef.fe Artiste d'environnement
NBCUniversal
Montreal, QC
- Full-time
…Peacock, notre service de diffusion en continu haut de gamme financé par la publicité. Nous produisons et distribuons des productions cinématographiques et des émissions de premier plan par…
Added 21 mins ago
BR
Senior Sql Database Administrator
BITS Recruiting
Toronto, ON
- Contract
This role requires practical experience supporting Microsoft Dynamics GP and Salesforce CRM, working with finance and business stakeholders, and supporting integrations across enterprise…
Added 21 mins ago
MA
Governance and J-SOX Associate
Musashi Americas
Waterloo, ON
- Full-time
The Governance and J-SOX Associate will play a key role in maintaining a strong governance framework across Americas and compliance with internal audit and J-SOX requirements. Reporting…
Added 51 mins ago
TI
Project Control Officer
TekStaff IT Solutions
Toronto, ON
- Contract
…variances or discrepancies and working with Project Managers, Finance, and other stakeholders to ensure financial information is complete and accurate. Client’s project financial standards…
Added 1 hour ago
T
Personal Banking Associate (Part Time ,18.75h)- Chabanel, Montreal
TD
Montreal, QC
- Part-time
…with their financial needs? We are seeking a Personal Banking Associate for our branch office who can guide customers to the appropriate staff member for resolving their financial queries…
Added 1 hour ago
T
Personal Banking Associate Trainee
TD
Brampton, ON
- Full-time
Added 1 hour ago
T
Personal Banking Associate - Dorval (18.75 hours)
TD
Montreal, QC
- Part-time
…with their financial needs? We are seeking a Personal Banking Associate for our branch office who can guide customers to the appropriate staff member for resolving their financial queries…
Added 1 hour ago
T
Personal Banking Associate Trainee - Dollard-des-Ormeaux (Full time)
TD
Dollard-Des Ormeaux, QC
- Full-time
…with their financial needs? We are seeking a Personal Banking Associate for our branch office who can guide customers to the appropriate staff member for resolving their financial queries…
Added 1 hour ago
C
Client Engagement Associate [Hourly] - Contract
CIBC
New Hamburg, ON
- Part-time
…clients with their everyday banking needs. As a Client Engagement Associate, you'll be the first line of support - answering questions, assisting with transactions, guiding clients through…
Added 1 hour ago
C
Client Engagement Associate [Hourly]
CIBC
Peterborough, ON
- Part-time
…clients with their everyday banking needs. As a Client Engagement Associate, you'll be the first line of support - answering questions, assisting with transactions, guiding clients through…
Added 1 hour ago
C
Client Engagement Associate
CIBC
Ottawa, ON
- Full-time
…clients with their everyday banking needs. As a Client Engagement Associate, you'll be the first line of support - answering questions, assisting with transactions, guiding clients through…

CIBC

Senior Client Engagement Associate

Thunder Bay, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 3, 2026
Posting language: English
Posted: Oct 27, 2026

Original job description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you'll be doing

As a member of the Personal and Business Banking Team, you’ll use your expertise in financial services products and customer service to help clients as they manage their day-to-day banking needs. As a Senior Client Engagement Associate, you'll lead by example in delivering exceptional client experiences while mentoring and supporting the Client Engagement Associate team. Whether it’s taking the lead to answer questions, assisting with transactions, or proactively connecting clients with the right team members, you’ll be the first line of support as clients work towards their financial goals. You will also provide guidance on complex transactions or client issues, combining strong client service with operational leadership to strengthen relationships, develop the team, and help make our clients' ambitions a reality. You’re flexible to work our banking centre hours which may include evenings and weekends. To help deliver a great client experience, you’re flexible to work at multiple banking centres within a reasonable travel distance.

At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, you’ll be on-site full-time.

How you’ll succeed

Client engagement - Help clients manage their accounts and products. Focus on the client experience and make interactions meaningful. Ask thoughtful questions to understand client needs, explain relevant banking products and services, support the sale of products and services that meet their specific needs, and identify opportunities to connect clients to the right CIBC team members who can help them reach their goals.
Problem solving - Listen, gather information, and put yourself in the client’s shoes. Act like an owner by taking accountability for client issues, and know when to lean on others to find better solutions.
Leveraging technology - Become a technology expert. Share your knowledge by introducing clients to our mobile banking applications, helping them to better manage their banking needs.
Team support - Support Client Engagement Associates as a trusted resource, provide visible assistance during peak periods, mentor new team members through job shadowing and feedback, and help resolve complex client issues in collaboration with the banking centre leadership team.

Who you are

You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, it’s the right thing to do.
You’re goal oriented. You’re motivated by accomplishing your goals and delivering your best to make a difference.
You're motivated by collective success. You know that teamwork can transform a good idea into a great one. You know that an inclusive team that enjoys working together can bring a vision to life.
You’re passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partners. You connect with others through respect and authenticity.
You love to learn. You’re passionate about growing your knowledge. You have a strong sense of curiosity.
You engage with your heart and mind. You care about people and understand different perspectives. You listen and learn from the experiences of others.
You live your values. You bring high standards, genuine care to your relationships, and want to grow with an employer that shares your values and brings out your best.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).
We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Thunder Bay-Arthur and Edward

Employment Type

Regular

Weekly Hours

37.5

Skills

Client Issue Resolution, Client Service, Customer Experience (CX), Digital Literacy, Empathy, Financial Products, Interpersonal Communication, Standards Compliance, Transaction Services

Apply About employer

More about this job

Responsibilities

The Senior Client Engagement Associate leads by example in delivering exceptional client experiences while mentoring and supporting the Client Engagement Associate team. They manage day-to-day banking needs, handle complex transactions, and proactively connect clients with appropriate team members to help them reach their financial goals.

Requirements

The role requires expertise in financial services products and a strong commitment to customer service and operational leadership. Candidates must be flexible to work banking centre hours, including evenings and weekends, and be available to work at multiple locations within a reasonable distance.

Skills

Client engagement
Financial services
Customer service
Operational leadership
Mentoring
Problem solving
Mobile banking applications
Transaction services
Relationship management
Team support
Financial goals
Account management

Benefits

Competitive salary
Incentive pay
Banking benefits
Benefits program
Defined benefit pension plan
Employee share purchase plan
Vacation offering
Wellbeing support
MomentMakers recognition program
Purpose Day

Visa sponsorship

Not detected in the job text

Keywords

Banking
Financial Services
Client Engagement
Customer Experience
Operational Leadership
Mentoring
Mobile Banking
Account Management
Problem Solving
Relationship Management
Transaction Services
Personal Banking
Business Banking
Teamwork
Financial Goals

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