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Added 11 mins ago
CB
Full time Baker
COBS Bread
Winnipeg, MB
- Full-time
…you to grow, connect with your community, have fun with your team, and to share in something more. We've got exciting plans in place for you as a passionate, inquisitive and eager team…
Added 11 mins ago
SW
Director, Advisory & Regulatory Affairs
Scotia Wealth Management
Toronto, ON
- Full-time
As Director, National Supervision, ScotiaMcLeod, Business Controls & Oversight, you will lead and oversee the National Supervision team, ensuring business strategies, plans and initiatives…
Added 11 mins ago
NF
Grocery Department Manager Full Time Night
No Frills
Lloydminster, AB
- Full-time
…connections is valued – as we shape the future of Canadian retail, together. Our commitment to positively impact the lives of all Canadians provides employees a range of opportunities and…
Added 11 mins ago
S
Enterprise Architect
Sobeys
Stellarton, NS
- Full-time
Sobeys is full of exciting opportunities, and we are always looking for bright new talent to join our team! We currently have a full-time opportunity for a Enterprise Architect. This role…
Added 11 mins ago
S
Front End - Supervisor Front End II
Sobeys
Fort McMurray, AB
- Full-time
Lead department in accordance with company presentation standards
Added 11 mins ago
L
Product Operations Lead | Place Ste-Foy
lululemon
Quebec, QC
- Full-time
Added 11 mins ago
W
(CAN) Produce Team Lead
Walmart
Brampton, ON
- Full-time
…communicated priorities from the Fresh Coach and the Store Management Team. Delegate, assist and follow-up on completion of daily Customer Availability process…
Added 11 mins ago
LC
Produce Department Manager
Loblaw Companies Limited
Chatham, NB
- Full-time
…connections is valued – as we shape the future of Canadian retail, together. Our unique position as one of the country's largest employers, coupled with our commitment to positively impact…
Added 11 mins ago
Front End - Supervisor Front End II
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Fort McMurray, AB
Lead department in accordance with company presentation standards
Added 11 mins ago
Pharmacy Manager
Neighbourly Pharmacy
Thunder Bay, ON
Lead, coach, and motivate the pharmacy team to deliver high-quality patient care.
Added 11 mins ago
Pharmacy Manager
Neighbourly Pharmacy
Espanola, ON
Lead, coach, and motivate the pharmacy team to deliver high-quality patient care.
Added 11 mins ago
L
Guest Experience Lead | Place Ste-Foy
lululemon
Quebec, QC
- Full-time
Added 11 mins ago
G&
District Sales Manager
Grand & Toy
Vaughan, ON
- Full-time
Lead, coach, and drive growth across one of the industry’s most important markets. We're looking for a dynamic District Sales Manager to lead and develop a team of sales representatives…
Added 11 mins ago
A
Salesperson - Nurse Chevrolet Cadillac
AutoCanada
Whitby, ON
- $70,000 to $120,000 CAD / year
- Other
…US. We are innovative, data-driven and our commitment to our Team Members, customers and operational excellence fuels our…
Added 11 mins ago
A
Customer and Social Media Communications Specialist
Aisle
Vancouver, BC
- Full-time
You will work alongside our Customer Wellness Lead as a teammate, and report to our Chief Operating Officer. You will also liaise closely with our warehouse team on returns,…
Added 11 mins ago
L
Senior Manager, Asset Protection & Safety, Global Fulfillment, Eastern Distribution Centers
lululemon
Brampton, ON
- Full-time
The Global Fulfillment Asset Protection & Safety (AP&S) team plays a critical role in protecting our people, assets, and operations across the global fulfillment network. Through an…
Added 11 mins ago
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Senior Privacy Counsel
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Vancouver, BC
- Full-time
Partners closely with the Cybersecurity team, revising existing policies, procedures, and continued counsel.
Added 26 mins ago
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Inside Sales Rep
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Kamloops, BC
- Full-time
…that drive our success. With many veterans already part of our team, we’re ready to help you transition into a rewarding…
Added 26 mins ago
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Sales Associate - Gift & Gourmet
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Toronto, ON
- Full-time
The Sales Associate develops deep, long lasting relationships with customers that lead to an increase in sales, service, and loyalty. Sales Associate compensation is commission-based and is…
Added 26 mins ago
SL
Manager, Expense Management
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Toronto One York
- Full-time
The Retail Advice & Solutions (RA&S) Expense Management team is responsible for providing accurate and timely financial information to enable effective management decision-making, working…
Added 26 mins ago
Team Lead Retail Sales Representative - Calgary
Encore
Calgary, AB
The Role: Team Lead Retail Sales Representative for General Mills/Blue Buffalo - Calgary Territory - 40 HRS/WEEK - 62,000$/year
Added 26 mins ago
TS
Shift Supervisor
The Salvation Army Canada and Bermuda Territory
Calgary, AB · Sage Hill Thrift Store
- Full-time
Act as a Team Lead/Working Supervisor for Store Associates only in the absence of the Store Manager.
Added 41 mins ago
C
Theatre Manager
Cineplex
Markham, ON · CPX Markham and VIP
- Full-time
You have demonstrated the ability to lead a team during high volume business periods in multiple departments.
Added 41 mins ago
Senior Manager, Investments Client Growth & Engagement
Scotiabank
Toronto, ON
Contributes to the overall success of the Retail Banking in Canada ensuring specific individual goals, plans, initiatives are executed and delivered in support of the team’s business…
Added 41 mins ago
Manager, Investments Client Growth and Engagement
Scotiabank
Toronto, ON
Contributes to the overall success of the Retail Banking in Canada ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business…

CIBC

Senior Client Engagement Associate

Thunder Bay, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 3, 2026
Posting language: English
Posted: Oct 27, 2026

Original job description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you'll be doing

As a member of the Personal and Business Banking Team, you’ll use your expertise in financial services products and customer service to help clients as they manage their day-to-day banking needs. As a Senior Client Engagement Associate, you'll lead by example in delivering exceptional client experiences while mentoring and supporting the Client Engagement Associate team. Whether it’s taking the lead to answer questions, assisting with transactions, or proactively connecting clients with the right team members, you’ll be the first line of support as clients work towards their financial goals. You will also provide guidance on complex transactions or client issues, combining strong client service with operational leadership to strengthen relationships, develop the team, and help make our clients' ambitions a reality. You’re flexible to work our banking centre hours which may include evenings and weekends. To help deliver a great client experience, you’re flexible to work at multiple banking centres within a reasonable travel distance.

At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, you’ll be on-site full-time.

How you’ll succeed

Client engagement - Help clients manage their accounts and products. Focus on the client experience and make interactions meaningful. Ask thoughtful questions to understand client needs, explain relevant banking products and services, support the sale of products and services that meet their specific needs, and identify opportunities to connect clients to the right CIBC team members who can help them reach their goals.
Problem solving - Listen, gather information, and put yourself in the client’s shoes. Act like an owner by taking accountability for client issues, and know when to lean on others to find better solutions.
Leveraging technology - Become a technology expert. Share your knowledge by introducing clients to our mobile banking applications, helping them to better manage their banking needs.
Team support - Support Client Engagement Associates as a trusted resource, provide visible assistance during peak periods, mentor new team members through job shadowing and feedback, and help resolve complex client issues in collaboration with the banking centre leadership team.

Who you are

You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, it’s the right thing to do.
You’re goal oriented. You’re motivated by accomplishing your goals and delivering your best to make a difference.
You're motivated by collective success. You know that teamwork can transform a good idea into a great one. You know that an inclusive team that enjoys working together can bring a vision to life.
You’re passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partners. You connect with others through respect and authenticity.
You love to learn. You’re passionate about growing your knowledge. You have a strong sense of curiosity.
You engage with your heart and mind. You care about people and understand different perspectives. You listen and learn from the experiences of others.
You live your values. You bring high standards, genuine care to your relationships, and want to grow with an employer that shares your values and brings out your best.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).
We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Thunder Bay-Arthur and Edward

Employment Type

Regular

Weekly Hours

37.5

Skills

Client Issue Resolution, Client Service, Customer Experience (CX), Digital Literacy, Empathy, Financial Products, Interpersonal Communication, Standards Compliance, Transaction Services

Apply About employer

More about this job

Responsibilities

The Senior Client Engagement Associate leads by example in delivering exceptional client experiences while mentoring and supporting the Client Engagement Associate team. They manage day-to-day banking needs, handle complex transactions, and proactively connect clients with appropriate team members to help them reach their financial goals.

Requirements

The role requires expertise in financial services products and a strong commitment to customer service and operational leadership. Candidates must be flexible to work banking centre hours, including evenings and weekends, and be available to work at multiple locations within a reasonable distance.

Skills

Client engagement
Financial services
Customer service
Operational leadership
Mentoring
Problem solving
Mobile banking applications
Transaction services
Relationship management
Team support
Financial goals
Account management

Benefits

Competitive salary
Incentive pay
Banking benefits
Benefits program
Defined benefit pension plan
Employee share purchase plan
Vacation offering
Wellbeing support
MomentMakers recognition program
Purpose Day

Visa sponsorship

Not detected in the job text

Keywords

Banking
Financial Services
Client Engagement
Customer Experience
Operational Leadership
Mentoring
Mobile Banking
Account Management
Problem Solving
Relationship Management
Transaction Services
Personal Banking
Business Banking
Teamwork
Financial Goals

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