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Added 9 mins ago
S
Forward - Senior Data Analyst, Advanced Analytics & Data Science
ShyftLabs
Toronto, ON
- Full-time
Partner with client stakeholders and cross-functional teams to understand business requirements, define analytical approaches, and deliver data-driven recommendations.
Added 9 mins ago
TD
Program Manager
Teifi Digital
Vancouver, BC
- $135,000 to $175,000 CAD / year
The Program Manager owns the macro-level health of the client engagement from inception through completion. You will ensure strategic alignment across all workstreams, safeguard financial…
Added 9 mins ago
HI
Client Care Representative – Auto Insurance Trainee
HUB International
Nelson, BC
- Full-time
…backed by national expertise, giving you the agility of a local partner and the reach of a global…
Added 24 mins ago
ED
Senior Adaptive Designer
Equator Design
Toronto, ON
- $82,000 to $92,000 CAD / year
- Full-time
This Packaging Design team operates within a retainer model, dedicated to one large-scale retail private-label client spanning food, beverage, health, beauty, and household categories. The…
Added 24 mins ago
Analyst or Associate, Investment Banking, Corporate Finance Advisory - Toronto, ON
Scotiabank
Toronto, ON
We partner with Corporate & Investment Banking sector teams, Debt Capital Markets, Equity Capital Markets and other product areas to provide in-depth analysis, drive idea generation,…
Added 24 mins ago
K
Senior Consultant, ServiceNow
KPMG
ON · Kitchener, Ontario
- Full-time
As a ServiceNow Global Elite Partner, we have more than 1,700 ServiceNow experts worldwide and are experiencing strong growth. Our ServiceNow practice stands out thanks to its exceptional…
Added 24 mins ago
HH
Project Manager
Highbridge Human Capital
Logan Lake, BC
- $150,000 to $170,000 CAD / year
- Full-time
…environment, because each one of our crew members are first someone's partner, friend, and…
Added 24 mins ago
HH
Quality Control Coordinator
Highbridge Human Capital
Logan Lake, BC
- Full-time
…environment, because each one of our crew members are first someone's partner, friend, and…
Added 24 mins ago
AW
Banking Administrator
Aviso Wealth
Remote, Canada
- $46,000 to $55,000 CAD / year
- Full-time
- Remote
…employees. We’re building a comprehensive, technology-enabled, client-centric wealth services ecosystem. Our clients include our partners, advisors, and investors. We’re a trusted partner…
Added 24 mins ago
AW
Banking Administrator
Aviso Wealth
Remote, Canada
- $46,000 to $55,000 CAD / year
- Full-time
- Remote
…employees. We’re building a comprehensive, technology-enabled, client-centric wealth services ecosystem. Our clients include our partners, advisors, and investors. We’re a trusted partner…
Added 24 mins ago
S
Team Leader, Aquatics
Stantec
Fredericton, NB
- Full-time
Partner with team members to proactively resolve personnel, resourcing, and project-related issues to ensure successful project outcomes
Added 24 mins ago
Senior Financial Analyst
Livingston International
Toronto, ON
Partner with business unit leader(s) and/or finance leaders to provide financial guidance and support in interpreting and analyzing financial data which includes duty and tax liabilities,…
Added 25 mins ago
T
Personal Banking Associate (Full time)- Cap- Rouge
TD
Quebec, QC · Cap-Rouge, QC
- Full-time
…refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer…
Added 25 mins ago
BC
Inside Sales Representative
Bunzl Canada
Moncton, NB
- Full-time
…own-brand and preferred national brand products, building long-term client relationships, and aligning sales plans with customer needs and industry trends. The role requires strong…
Added 25 mins ago
HH
Quality Control Coordinator
Highbridge Human Capital
Logan Lake, BC
- Full-time
…environment, because each one of our crew members are first someone's partner, friend, and…
Added 25 mins ago
HH
Project Manager
Highbridge Human Capital
Logan Lake, BC
- $150,000 to $170,000 CAD / year
- Full-time
…environment, because each one of our crew members are first someone's partner, friend, and…
Added 40 mins ago
A
Senior Technical Account Manager
Airbyte
Remote, Canada
- $185,000 to $222,000 CAD / year
- Full-time
- Remote
…deployment of Airbyte solutions, while ensuring alignment with client requirements and industry best…
Added 40 mins ago
CH
Adminstrative Services Coordinator
CBRE HV
Toronto, ON · North York, Ontario
- Full-time
Join CBRE and become a key part of a dynamic, client-focused team where your organizational skills and attention to detail help drive operational excellence. As an Administrative Services…
Added 40 mins ago
Z
Client Account Manager
ZayZoon
Remote, Canada
- $67,000 to $106,000 CAD / year
- Full-time
- Remote
As a Client Account Manager at ZayZoon, you’ll be the trusted partner for some of our largest and most complex clients. You’ll get to know their business, their people, and what success…
Added 40 mins ago
D
Chief Solution Architect (Pre-sales, AI + Data Transformation)
Datatonic
Remote, Canada
- Full-time
- Remote
Represent Datatonic on site at client, at events, conferences, partner sessions, and executive dinners
Added 55 mins ago
TH
Senior Manager, Finance
Teladoc Health
Toronto, ON · CAN - Toronto
- Full-time
…broader Canadian Finance mandate, serving as a senior Finance partner within the business. The role provides leadership across strategic finance, planning and forecasting, financial…
Added 55 mins ago
W
Lead Electrical Engineer, Mission Critical Buildings
WSP
Calgary, AB
- Full-time
Contribute to business growth through technical proposals, client engagement, strategic pursuits, and continuous improvement of engineering standards and best practices.
Added 55 mins ago
W
Lead Mechanical Engineer, Mission Critical Buildings
WSP
Calgary, AB
- Full-time
Grow client trust and team capability through technical advice, mentoring, proposals, presentations, strategic pursuits, and continuous improvement of engineering standards.
Added 55 mins ago
W
Director, Geotechnical Engineering Prairies & North
WSP
Calgary, AB
- Full-time
Develop and execute the regional business plan and growth strategy, aligned with client needs, market opportunities, and WSP priorities.
Added 55 mins ago
NW
Employment Counselor - BuildHERFuture
Newcomer Women's Services Toronto
Toronto, ON · North York, ON
- Full-time
…case management process, the Employment Counselor will access client needs and support their job search. Newcomer Women’s Services Toronto is seeking a responsive employment counselor who…

CIBC

Senior Consultant, Employee Technology Services

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 13, 2026
Experience: You have 5+ years of experience in technology service management, process improvement, and requirements delivery.
Posting language: English
Posted: Oct 29, 2026

Original job description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you'll be doing

Employee Technology Delivery and Adoption is on a mission to ignite and sustain employee satisfaction by improving workplace experiences through thoughtful technology support strategies. As a Senior Consultant, Employee Technology Services, you'll provide leadership and subject matter expertise across automation and continuous improvement initiatives that enhance the employee digital experience. You'll support the ideation, delivery, and benefit tracking of technology releases, using data analysis, requirements documentation, partner engagement, and process change management aligned to established frameworks. You'll collaborate with senior leaders and cross-functional partners to identify opportunities within technology services, develop plans that support future fiscal savings, and track ongoing benefits realization. You'll also simplify complex information through clear, data-driven storytelling while helping manage internal client, vendor, and service provider relationships to deliver strong service outcomes and advance CIBC's digital-first transformation roadmap.

At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

How you'll succeed

Strategic leadership & partnership - Build strong cross-functional relationships across and beyond the technology team, and provide leadership and influence in a matrixed environment to support long-term automation and optimization roadmaps.
Advisory & delivery support - Guide teams and stakeholders on technology planning, risk analysis, and performance throughout the initiative lifecycle, from requirements gathering through implementation and post-implementation review.
Process improvement & change management - Identify opportunities to improve processes, communicate recommendations with supporting timelines and estimates, and lead current-state and future-state analysis to support effective change.
Requirements & governance - Validate business and technical requirements, identify gaps, and ensure deliverables align with service management frameworks, quality standards, and governance expectations.
Vendor & service relationship management - Coordinate effectively with internal clients, vendors, and service providers to manage service expectations, strengthen collaboration, and support timely issue resolution.
Technology service management expertise - Apply knowledge of Information Technology Infrastructure Library (ITIL), Information Technology Service Management (ITSM), and digital service best practices to support optimization, governance, and delivery, including ServiceNow Catalog and Request Management practices.

Who you are

You can demonstrate experience. You have 5+ years of experience in technology service management, process improvement, and requirements delivery. You have experience identifying and actioning risk mitigation strategies, standardizing deliverables through appropriate service management frameworks and methodologies, and advancing best practices across technology initiatives.
You're motivated by collective success. You know that teamwork can transform a good idea into a great one. You know that an inclusive team that enjoys working together can bring a vision to life.
You're passionate about people. You find meaning in relationships and surround yourself with a diverse network of partners. You connect with others through respect and authenticity.
You're digitally savvy. You seek out innovative solutions and embrace evolving technologies. You can easily adapt to new tools and trends.
You give meaning to data. You enjoy investigating complex problems and making sense of information. You communicate detailed information in a meaningful way.
You live your values. You bring high standards, genuine care to your relationships, and want to grow with an employer that shares your values and brings out your best.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).
We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-81 Bay, 14th Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Analytical Thinking, Client Service, Leadership, Project Controls, Project Delivery, Project Management, Project Planning, Technology Operations

Apply About employer

More about this job

Responsibilities

You will provide leadership and subject matter expertise for automation and continuous improvement initiatives to enhance the employee digital experience. You will also collaborate with cross-functional partners to manage technology releases, track benefits, and advance the organization's digital-first transformation roadmap.

Requirements

The role requires 5+ years of experience in technology service management, process improvement, and requirements delivery. Candidates must demonstrate proficiency in service management frameworks like ITIL and ITSM, along with strong skills in data analysis and stakeholder engagement.

Skills

Technology service management
Process improvement
Requirements delivery
Risk mitigation
Service management frameworks
ITIL
ITSM
ServiceNow
Data analysis
Change management
Strategic leadership
Vendor management
Performance management
Digital transformation
Automation

Benefits

Competitive salary
Incentive pay
Banking benefits
Benefits program
Defined benefit pension plan
Employee share purchase plan
Vacation offering
Wellbeing support
MomentMakers recognition program
Purpose Day

Visa sponsorship

Not detected in the job text

Keywords

Technology Service Management
Process Improvement
Requirements Delivery
Automation
Continuous Improvement
Digital Experience
Data Analysis
Change Management
ITIL
ITSM
ServiceNow
Vendor Management
Risk Mitigation
Governance
Digital Transformation
Strategic Leadership
Performance Review
Service Delivery
Banking
Project Lifecycle

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