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Added 15 mins ago
W
Mechanical Engineer Level II
Worley
Vancouver, BC
- Full-time
…across the project lifecycle, with services extending through to operations and decommissioning. Leveraging extensive experience and AI-enabled delivery, we support customers in navigating…
Added 15 mins ago
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Director, Global Process Owner
Worley
Calgary, AB
- Full-time
…across the project lifecycle, with services extending through to operations and decommissioning. Leveraging extensive experience and AI-enabled delivery, we support customers in navigating…
Added 15 mins ago
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Director, Voisey's Bay Operations
Vale
Canada
- Full-time
The Director of Voisey’s Bay Operations holds overall accountability for the strategic leadership and operational performance of the Voisey’s Bay mine site, a complex remote mining…
Added 29 mins ago
AI
Account Manager
Accuenergy Inc.
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Cross-functional handoffs - clean handoff to Commercial Operations on order processing, exception resolution, and delivery promise integrity; clean handoff to Application Specialist on deep…
Added 29 mins ago
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Coordinator, Environment
Glencore
Elkford, BC
- $95,000 to $113,000 CAD / year
- Full-time
Reporting to the Lead, Environment, the Coordinator Environment, Systems is responsible for supporting and coordinating the execution of compliance, regulatory permitting, and internal…
Added 29 mins ago
SF
Senior Site Reliability Engineer
Safe Fleet
Coquitlam, BC
- Full-time
…AI-augmented war rooms, and automating the repetitive work of operations and…
Added 29 mins ago
A
Commercial/Sales Account Director I
AMECO
Leduc, AB
- Full-time
AMECO is seeking a highly driven Commercial Account Director to expand our footprint across Western Canada to lead commercial growth initiatives across the region through strategic business…
Added 29 mins ago
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Sr. Salesforce Administrator/ Business Analyst
Recfront
Toronto, ON
- Contract
…analytics, AI/ML, cybersecurity, ERP, product, software engineering, infrastructure, and digital…
Added 29 mins ago
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Global Mining Practice Business Development Leader
HDR
Burlington, ON
- Full-time
We believe responsible mining is essential to supplying the minerals and metals needed for modern infrastructure, technology and the energy transition. As part of HDR’s Global Mining…
Added 29 mins ago
H
Global Mining Practice Business Development Leader
HDR
Toronto, ON
- Full-time
We believe responsible mining is essential to supplying the minerals and metals needed for modern infrastructure, technology and the energy transition. As part of HDR’s Global Mining…
Added 29 mins ago
RG
Electrical Superintendent
RecruitPod Global
Schomberg, ON
- Full-time
A well-established construction company specializing in water and wastewater infrastructure is seeking an experienced **Electrical Superintendent** to oversee electrical operations on a…
Added 29 mins ago
J
Principal Platform Product Manager - Billing & Authentication
Jobgether
Canada
- $148,782 to $185,977 USD / year
- Full-time
…with an initial focus on billing and authentication. You will lead the transition from a legacy billing system to Stripe Billing while modernizing identity, access, and account management…
Added 29 mins ago
DG
Food Service Supervisor
Dexterra Group
Mississauga, ON
- Full-time
…Dexterra Group have an outstanding record of supporting the infrastructure and built assets that play a vital role in our society and helping our clients achieve higher performance and…
Added 29 mins ago
KG
Senior Mechanical Engineer
KGS Group
Winnipeg, MB
- Full-time
…generation, refinery, chemical processing, and oil and gas operations. Areas of focus may include a variety of topics, such as ASME Code Piping/Boilers/Pressure Vessels, Industrial…
Added 29 mins ago
GA
Facilities Project Manager
Give and Go Prepared Foods
Mississauga, ON
- Full-time
Give & Go Prepared Foods is seeking a Facilities Project Manager to lead corporate facilities maintenance engineering across our manufacturing, storage, and office locations.
Added 29 mins ago
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Global Mining Practice Business Development Leader
HDR
Victoria, BC
- Full-time
We believe responsible mining is essential to supplying the minerals and metals needed for modern infrastructure, technology and the energy transition. As part of HDR’s Global Mining…
Added 29 mins ago
A
Commercial/Sales Account Director I
AMECO
Fort Saskatchewan, AB
- Full-time
AMECO is seeking a highly driven Commercial Account Director to expand our footprint across Western Canada to lead commercial growth initiatives across the region through strategic business…
Added 29 mins ago
FB
Strategic Energy Partner
Flogas Britain
Field, BC
- Full-time
Customer Discovery & Strategic Insight – Lead Deeper customer discovery across strategic accounts, be able to use insights to identify customer needs before they become formal procurement…
Added 29 mins ago
AI
Cybersecurity Tools Lead – Microsoft Defender (MDE, MDI, MDCA)
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Calgary, AB
- Full-time
The successful candidate will lead a team of security specialists, manage daily operations, drive cybersecurity initiatives, support incident response activities, and collaborate closely…
Added 29 mins ago
H
Global Mining Practice Business Development Leader
HDR
London, ON
- Full-time
We believe responsible mining is essential to supplying the minerals and metals needed for modern infrastructure, technology and the energy transition. As part of HDR’s Global Mining…
Added 29 mins ago
A
Commercial/Sales Account Director I
AMECO
Coquitlam, BC
- Full-time
AMECO is seeking a highly driven Commercial Account Director to expand our footprint across Western Canada to lead commercial growth initiatives across the region through strategic business…
Added 29 mins ago
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Director, Senior Product Manager, Global Capital Markets (GCM) Transformation - Toronto, ON
Scotiabank - Global Banking and Markets
Toronto, ON
- Full-time
…complex business capability. The role partners with business, operations, technology, data, and control functions to define future-state capabilities, prioritize investments, and ensure…
Added 29 mins ago
AC
Backend Software Developer
ATS Corporation
Cambridge, ON
- $36.54 to $50.24 CAD / hour
- Full-time
Collaborate with mechatronics designers, hardware designers and operations personnel to ensure the complete solution meets performance, reliability, and cost requirements
Added 29 mins ago
H
Global Mining Practice Business Development Leader
HDR
Penticton, BC
- Full-time
We believe responsible mining is essential to supplying the minerals and metals needed for modern infrastructure, technology and the energy transition. As part of HDR’s Global Mining…
Added 29 mins ago
H
Global Mining Practice Business Development Leader
HDR
Richmond Hill, ON
- Full-time
We believe responsible mining is essential to supplying the minerals and metals needed for modern infrastructure, technology and the energy transition. As part of HDR’s Global Mining…

CIBC

Senior Consultant, Employee Technology Services

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 13, 2026
Experience: You have 5+ years of experience in technology service management, process improvement, and requirements delivery.
Posting language: English
Posted: Oct 29, 2026

Original job description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you'll be doing

Employee Technology Delivery and Adoption is on a mission to ignite and sustain employee satisfaction by improving workplace experiences through thoughtful technology support strategies. As a Senior Consultant, Employee Technology Services, you'll provide leadership and subject matter expertise across automation and continuous improvement initiatives that enhance the employee digital experience. You'll support the ideation, delivery, and benefit tracking of technology releases, using data analysis, requirements documentation, partner engagement, and process change management aligned to established frameworks. You'll collaborate with senior leaders and cross-functional partners to identify opportunities within technology services, develop plans that support future fiscal savings, and track ongoing benefits realization. You'll also simplify complex information through clear, data-driven storytelling while helping manage internal client, vendor, and service provider relationships to deliver strong service outcomes and advance CIBC's digital-first transformation roadmap.

At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

How you'll succeed

Strategic leadership & partnership - Build strong cross-functional relationships across and beyond the technology team, and provide leadership and influence in a matrixed environment to support long-term automation and optimization roadmaps.
Advisory & delivery support - Guide teams and stakeholders on technology planning, risk analysis, and performance throughout the initiative lifecycle, from requirements gathering through implementation and post-implementation review.
Process improvement & change management - Identify opportunities to improve processes, communicate recommendations with supporting timelines and estimates, and lead current-state and future-state analysis to support effective change.
Requirements & governance - Validate business and technical requirements, identify gaps, and ensure deliverables align with service management frameworks, quality standards, and governance expectations.
Vendor & service relationship management - Coordinate effectively with internal clients, vendors, and service providers to manage service expectations, strengthen collaboration, and support timely issue resolution.
Technology service management expertise - Apply knowledge of Information Technology Infrastructure Library (ITIL), Information Technology Service Management (ITSM), and digital service best practices to support optimization, governance, and delivery, including ServiceNow Catalog and Request Management practices.

Who you are

You can demonstrate experience. You have 5+ years of experience in technology service management, process improvement, and requirements delivery. You have experience identifying and actioning risk mitigation strategies, standardizing deliverables through appropriate service management frameworks and methodologies, and advancing best practices across technology initiatives.
You're motivated by collective success. You know that teamwork can transform a good idea into a great one. You know that an inclusive team that enjoys working together can bring a vision to life.
You're passionate about people. You find meaning in relationships and surround yourself with a diverse network of partners. You connect with others through respect and authenticity.
You're digitally savvy. You seek out innovative solutions and embrace evolving technologies. You can easily adapt to new tools and trends.
You give meaning to data. You enjoy investigating complex problems and making sense of information. You communicate detailed information in a meaningful way.
You live your values. You bring high standards, genuine care to your relationships, and want to grow with an employer that shares your values and brings out your best.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).
We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-81 Bay, 14th Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Analytical Thinking, Client Service, Leadership, Project Controls, Project Delivery, Project Management, Project Planning, Technology Operations

Apply About employer

More about this job

Responsibilities

You will provide leadership and subject matter expertise for automation and continuous improvement initiatives to enhance the employee digital experience. You will also collaborate with cross-functional partners to manage technology releases, track benefits, and advance the organization's digital-first transformation roadmap.

Requirements

The role requires 5+ years of experience in technology service management, process improvement, and requirements delivery. Candidates must demonstrate proficiency in service management frameworks like ITIL and ITSM, along with strong skills in data analysis and stakeholder engagement.

Skills

Technology service management
Process improvement
Requirements delivery
Risk mitigation
Service management frameworks
ITIL
ITSM
ServiceNow
Data analysis
Change management
Strategic leadership
Vendor management
Performance management
Digital transformation
Automation

Benefits

Competitive salary
Incentive pay
Banking benefits
Benefits program
Defined benefit pension plan
Employee share purchase plan
Vacation offering
Wellbeing support
MomentMakers recognition program
Purpose Day

Visa sponsorship

Not detected in the job text

Keywords

Technology Service Management
Process Improvement
Requirements Delivery
Automation
Continuous Improvement
Digital Experience
Data Analysis
Change Management
ITIL
ITSM
ServiceNow
Vendor Management
Risk Mitigation
Governance
Digital Transformation
Strategic Leadership
Performance Review
Service Delivery
Banking
Project Lifecycle

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