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Added 4 mins ago
T
Program Change Control Manager
Thales
Ottawa, ON
- Full-time
Under the direction and support of the PMO Manager Lead, the Project Change Control Manager will be responsible to:
Added 4 mins ago
C
Senior Controls Designer
Carrier
Coquitlam, BC
- $89,500 to $139,500 CAD / year
- Full-time
…team onsite in Coquitlam, BC. In this dynamic role, you will lead the charge in engineering advanced control systems, developing custom software solutions, and crafting state-of-the-art…
Added 4 mins ago
QA/QC and Turnover Lead (Prince George)
IREN
Prince George, BC
The QA/QC and Turnover Lead owns quality and turnover for the Prince George expansion at our operating data center. Reporting to the Construction Manager, you set up and run the site…
Added 4 mins ago
Construction General Foreman - Electrical (Prince George)
IREN
Prince George, BC
…sustainable solutions for the ever-evolving applications of high-performance compute. We believe that human progress is invaluable, but it should be done in the right way: responsibly,…
Added 19 mins ago
EPL Digital Communications Specialist - Marketing and Communications Division
City of Edmonton
AB
Analyze website performance using accessibility tools, analytics, user feedback, and usability testing to identify barriers and recommend evidence-based improvements.
Added 34 mins ago
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Senior Software Developer, Workday Integrations & Extend
RBC
Toronto, ON
- Full-time
As a Senior Software Developer, Workday Integrations & Extend, you will lead the technical design, development, and implementation of Workday solutions to meet complex HCM program…
Added 49 mins ago
Principle Backup Engineer
Scotiabank
Toronto, ON
Lead cross-disciplinary efforts to research, incubate, test, and perform proof of concepts of new and innovative Technologies and solutions for potential use in the Bank in conjunction with…
Added 1 hour ago
SI
Database Administrator
STACK IT Recruitment
Remote, Canada
- $100,000 to $130,000 CAD / year
- Full-time
- Remote
The company has grown fast and is investing heavily in AI, and the position is expected to recommend and lead improvements to the environment, not only handle the day-to-day requests.
Added 1 hour ago
SI
Database Administrator
STACK IT Recruitment
Remote, Canada
- $100,000 to $130,000 CAD / year
- Full-time
- Remote
The company has grown fast and is investing heavily in AI, and the position is expected to recommend and lead improvements to the environment, not only handle the day-to-day requests.
Added 1 hour ago
SI
Database Administrator
STACK IT Recruitment
Remote, Canada
- $100,000 to $130,000 CAD / year
- Full-time
- Remote
The company has grown fast and is investing heavily in AI, and the position is expected to recommend and lead improvements to the environment, not only handle the day-to-day requests.
Added 1 hour ago
KT
OTR Tire Technician
Kal Tire
Canada
- Full-time
Report hazards, unsafe work conditions and equipment to your Supervisor/lead hand so the appropriate action to eliminate or reduce the risk to acceptable levels
Added 1 hour ago
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Technical Buyer
Héroux-Devtek
QC · Saint-Hubert, QC
- Full-time
…building, bright and protected from traffic jams that we design, test, and qualify the landing gears of…
Added 1 hour ago
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Staff Software Developer, Simulation / Développeur(se) logiciel principal(e), Simulation
Vention
Montreal, QC
- Full-time
Extend the simulation platform to support physical AI, so that teams can train, test and validate robot AI models before they run on real hardware
Added 2 hours ago
C
Executive Director, Global Markets Resource Optimization
CIBC
Toronto, ON
- Full-time
…timely visibility on resource usage, constraints, and returns. Lead the development of scalable dashboards and data infrastructure to support management decision-making. Drive system…
Added 2 hours ago
M
Director, Talent Development (GRO) and Human Performance Enablement
Manulife
Toronto, ON
- Full-time
Lead, coach and develop the GRO Program Managers and associated program resources. Set clear priorities, allocate capacity across global and regional commitments, strengthen program…
Added 2 hours ago
Technical Project Manager
Meyer Sound
Vernon, BC
Lead end-to-end execution of assigned NPD projects, including next-generation networked audio and loudspeaker platform programs, from requirements and planning through EVT, DVT, PVT, and…
Added 2 hours ago
TT
Software Development Engineer
Teledyne Technologies Incorporated
Edmonton, AB · Canada - Edmonton, AB
- Full-time
Design, develop, test, deploy, and support production software applications.
Added 2 hours ago
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Technical Group Leader
Sanofi
Toronto, ON
- Full-time
…with industry experts to drive excellence in operations and lead transformative projects. This exciting opportunity offers a platform to make a tangible impact in the intersection of…
Added 3 hours ago
T
Audit Manager II ( Business Intelligence Engineering)
TD
Toronto, ON
- Full-time
…risk frameworks and supporting the broader audit strategy. Lead and/or provide supervisory oversight to complex audits and ensure…
Added 3 hours ago
M
Senior Forward Deployed Specialist
McKesson
Mississauga, ON
- Full-time
You will lead the front end of the AI delivery lifecycle. You will understand workflows, frame problems, assess technical options, build and test prototypes, and validate value with users.…
Added 3 hours ago
GardaWorld - Edmonton - Technical Support Team Lead - 50k - in person
GardaWorld
Edmonton, AB
Maintain consistent performance management practices, fostering accountability among agents to cultivate a high-performance team. Lead by example.
Added 3 hours ago
Test Automation Lead
Freedom Mobile
Toronto, ON
10+ years of experience in Quality Engineering, including functional, API, integration, performance, and test automation.
Added 3 hours ago
ACE Research & Development Technical Support Specialist
ontariotechu
Oshawa, ON
Our environment can re-create any weather conditions a test object will experience anywhere in the world, from the blistering heat in Death Valley to the frigid conditions in the Arctic.…
Added 3 hours ago
T
Sr. Business Systems Analyst Specialist, TD Securities
TD
Toronto, ON
- Full-time
$96,900 - $136,800 CADThis role is eligible for a discretionary variable compensation award that considers business and individual performance.
Added 3 hours ago
C
Sr. Director, Application Development & Quality Assurance
CIBC
Toronto, ON
- Full-time
…application services with CIBC’s business objectives. You will lead and inspire a team of 50+ developers and testers, manage complex systems, and provide technology consultation to diverse…

CIBC

Senior Consultant, Employee Technology Services

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 13, 2026
Experience: You have 5+ years of experience in technology service management, process improvement, and requirements delivery.
Posting language: English
Posted: Oct 29, 2026

Original job description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you'll be doing

Employee Technology Delivery and Adoption is on a mission to ignite and sustain employee satisfaction by improving workplace experiences through thoughtful technology support strategies. As a Senior Consultant, Employee Technology Services, you'll provide leadership and subject matter expertise across automation and continuous improvement initiatives that enhance the employee digital experience. You'll support the ideation, delivery, and benefit tracking of technology releases, using data analysis, requirements documentation, partner engagement, and process change management aligned to established frameworks. You'll collaborate with senior leaders and cross-functional partners to identify opportunities within technology services, develop plans that support future fiscal savings, and track ongoing benefits realization. You'll also simplify complex information through clear, data-driven storytelling while helping manage internal client, vendor, and service provider relationships to deliver strong service outcomes and advance CIBC's digital-first transformation roadmap.

At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

How you'll succeed

Strategic leadership & partnership - Build strong cross-functional relationships across and beyond the technology team, and provide leadership and influence in a matrixed environment to support long-term automation and optimization roadmaps.
Advisory & delivery support - Guide teams and stakeholders on technology planning, risk analysis, and performance throughout the initiative lifecycle, from requirements gathering through implementation and post-implementation review.
Process improvement & change management - Identify opportunities to improve processes, communicate recommendations with supporting timelines and estimates, and lead current-state and future-state analysis to support effective change.
Requirements & governance - Validate business and technical requirements, identify gaps, and ensure deliverables align with service management frameworks, quality standards, and governance expectations.
Vendor & service relationship management - Coordinate effectively with internal clients, vendors, and service providers to manage service expectations, strengthen collaboration, and support timely issue resolution.
Technology service management expertise - Apply knowledge of Information Technology Infrastructure Library (ITIL), Information Technology Service Management (ITSM), and digital service best practices to support optimization, governance, and delivery, including ServiceNow Catalog and Request Management practices.

Who you are

You can demonstrate experience. You have 5+ years of experience in technology service management, process improvement, and requirements delivery. You have experience identifying and actioning risk mitigation strategies, standardizing deliverables through appropriate service management frameworks and methodologies, and advancing best practices across technology initiatives.
You're motivated by collective success. You know that teamwork can transform a good idea into a great one. You know that an inclusive team that enjoys working together can bring a vision to life.
You're passionate about people. You find meaning in relationships and surround yourself with a diverse network of partners. You connect with others through respect and authenticity.
You're digitally savvy. You seek out innovative solutions and embrace evolving technologies. You can easily adapt to new tools and trends.
You give meaning to data. You enjoy investigating complex problems and making sense of information. You communicate detailed information in a meaningful way.
You live your values. You bring high standards, genuine care to your relationships, and want to grow with an employer that shares your values and brings out your best.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).
We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-81 Bay, 14th Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Analytical Thinking, Client Service, Leadership, Project Controls, Project Delivery, Project Management, Project Planning, Technology Operations

Apply About employer

More about this job

Responsibilities

You will provide leadership and subject matter expertise for automation and continuous improvement initiatives to enhance the employee digital experience. You will also collaborate with cross-functional partners to manage technology releases, track benefits, and advance the organization's digital-first transformation roadmap.

Requirements

The role requires 5+ years of experience in technology service management, process improvement, and requirements delivery. Candidates must demonstrate proficiency in service management frameworks like ITIL and ITSM, along with strong skills in data analysis and stakeholder engagement.

Skills

Technology service management
Process improvement
Requirements delivery
Risk mitigation
Service management frameworks
ITIL
ITSM
ServiceNow
Data analysis
Change management
Strategic leadership
Vendor management
Performance management
Digital transformation
Automation

Benefits

Competitive salary
Incentive pay
Banking benefits
Benefits program
Defined benefit pension plan
Employee share purchase plan
Vacation offering
Wellbeing support
MomentMakers recognition program
Purpose Day

Visa sponsorship

Not detected in the job text

Keywords

Technology Service Management
Process Improvement
Requirements Delivery
Automation
Continuous Improvement
Digital Experience
Data Analysis
Change Management
ITIL
ITSM
ServiceNow
Vendor Management
Risk Mitigation
Governance
Digital Transformation
Strategic Leadership
Performance Review
Service Delivery
Banking
Project Lifecycle

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