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Added 3 mins ago
CF
Administrative Coordinator, Operations
Cadillac Fairview
London, ON
- Full-time
Support the Operations Manager in the preparation of RFP documents, while also preparing construction documents, including but not limited to Canadian Construction Document Communication…
Added 3 mins ago
Sr Sales Strategy and Operations Manager, Central StratOps, GTM and Analytics
Amazon
Toronto, ON
…Sales managers and the broader Sales organization have the information and processes needed to operate and execute efficiently. You will design and coordinate sales planning workflows…
Added 3 mins ago
Team Lead, Service Delivery - Windsor Ontario, Canada
TTEC
Canada
…and gain direct management experience? In this role, you’ll support and motivate your team to make sure they’re on track to meet goals. You’ll work to answer associate’s questions, issues,…
Added 3 mins ago
Team Lead, Service Delivery - Windsor Ontario, Canada
Percepta
Canada
…and gain direct management experience? In this role, you’ll support and motivate your team to make sure they’re on track to meet goals. You’ll work to answer associate’s questions, issues,…
Added 18 mins ago
WP
Store Leader - West 4th Ave
Warby Parker
Vancouver, BC
- Full-time
…(At other brands, you might see similar roles called Store Manager.) All aspects of our stores' success rests on the shoulders of our seasoned Store Leaders-Warby Parker Retail wouldn't be…
Added 18 mins ago
Sr Business Analyst - Disruption Management
WestJet Group
Calgary, AB
…disruption visualization and the implementation of an OCC Decision Support capability. You will lead the business analysis required to deeply understand how operational teams identify,…
Added 18 mins ago
Project Manager
ERCO Worldwide
Saskatoon, SK
…scale. As one of the largest suppliers of Chlorine Dioxide technology in the world, we are devoted to building genuine customer relationships and delivering innovative, sustainable chemical…
Added 18 mins ago
PM
Project Manager
POD Marketing
Calgary, AB
- $57,000 to $65,000 CAD / year
- Full-time
As our Project Manager, you’ll lead website projects from initial planning through launch, helping turn client goals into websites that support their business. Reporting to the Team Lead of…
Added 18 mins ago
T
HR Operations Analyst I
TD
London, ON · Toronto, ON
- Full-time
Act as a key resource and subject matter expert for supported HR technology applications, processes, and operational activities by providing specialized application, process, and systems…
Added 18 mins ago
T
Market Risk Analyst, FX
TD
Toronto, ON
- Full-time
…testing, and scenario analysis with deep product knowledge to support decision‑making across the firm’s global trading…
Added 18 mins ago
T
Data Designer I
TD
Toronto, ON
- Full-time
Collaborate with business, technology, development, and quality assurance teams throughout design, development, testing, implementation, and post-implementation support.
Added 18 mins ago
T
Senior Market Risk Analyst (5772)
TD
Toronto, ON
- Full-time
Partner closely with traders and control functions, including Product Control, Finance, Technology, project delivery, and other Risk teams, to support effective risk oversight.
Added 18 mins ago
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Manager, Business Systems Analysis, TD Securities
TD
Toronto, ON
- Full-time
Work with vendors to support and enhance the credit risk technology system.
Added 18 mins ago
L
5794 - Store Manager
Lids
Timmins, ON
- $20.5 USD / hour
- Full-time
Perform people-related actions to update team member information, including approving time off requests, approving shift swaps, updating availability, timecards, qualifications, and other…
Added 18 mins ago
L
5760 - Assistant Store Manager FT
Lids
Medicine Hat, AB
- Full-time
Act as Manager on duty for any employee scheduling issues, customer complaints, etc. when Store Manager is not present.
Added 18 mins ago
L
5756 - Assistant Store Manager FT
Lids
Saint John, NB
- Full-time
Act as Manager on duty for any employee scheduling issues, customer complaints, etc. when Store Manager is not present.
Added 18 mins ago
L
7775 - Assistant Store Manager FT
Lids
Kamloops, BC
- $20 to $20.5 USD / hour
- Full-time
Act as Manager on duty for any employee scheduling issues, customer complaints, etc. when Store Manager is not present.
Added 18 mins ago
L
5716-Seasonal Sales Help(H)
Lids
AB · Edmonton, AB
- $15 USD / hour
- Temporary
Support and adhere to all LIDS Retail policies, procedures, and guidelines.
Added 18 mins ago
L
7732 - Assistant Store Manager FT
Lids
London, ON
- $19 USD / hour
- Full-time
Act as Manager on duty for any employee scheduling issues, customer complaints, etc. when Store Manager is not present.
Added 18 mins ago
IR
Blower Mechanic
Ingersoll Rand
Acheson, AB
- Full-time
…employees, customers and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where…
Added 18 mins ago
L
5769 - Assistant Store Manager FT
Lids
Sarnia, ON
- $19 to $20 USD / hour
- Full-time
Act as Manager on duty for any employee scheduling issues, customer complaints, etc. when Store Manager is not present.
Added 18 mins ago
TH
Seasonal Sales Part Time - OAKVILLE TRAFALGAR
The Home Depot Canada
Oakville, ON
- Part-time
…have an emphasis on department and product knowledge, provide information on product features and are familiar with related items in order to sell an entire project. Associates in this…
Added 18 mins ago
TH
Hardware Sales Part Time - MILTON
The Home Depot Canada
Milton, ON
- Part-time
…have an emphasis on department and product knowledge, provide information on product features and are familiar with related items in order to sell an entire project. Associates in this…
Added 18 mins ago
L
5721 - 3rd Key
Lids
Windsor, ON
- $18 to $18.5 USD / hour
- Part-time
Support and adhere to all LIDS Retail policies, procedures, and guidelines.
Added 18 mins ago
TH
Plumbing and Electrical Sales Part Time - WINDSOR
The Home Depot Canada
Windsor, ON
- Part-time
…have an emphasis on department and product knowledge, provide information on product features and are familiar with related items in order to sell an entire project. Associates in this…

CIBC

Senior Manager, Incident Management

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 9, 2026
Posting language: English
Posted: Oct 26, 2026

Original job description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you'll be doing

As a member of the Operational Excellence team, you’ll play a key role in strengthening our incident management practices and protecting the client experience. As a Senior Manager, Incident Management, you’ll lead the end-to-end management of production issues, from identification and triage through to resolution and remediation, while partnering closely with teams across Product, Business Control, Compliance, Legal, Technology, and Data Analytics. You’ll assess complex issues, analyze large data sets to identify root causes and risks, and help shape effective remediation and prevention strategies. You’ll also oversee client remediation planning and communications to ensure responses are clear, timely, and aligned with regulatory and internal standards. In addition, you’ll provide meaningful reporting and insights to senior leadership, represent supported product lines in cross-functional initiatives, and drive continuous improvement opportunities that reduce risk and improve operational effectiveness. This role also supports key non-production activities, including testing, post-implementation validation, audit requests, service continuity initiatives, and records management.

At CIBC we enable the work environment most optimal for you to thrive in your role. You'll have the flexibility to manage your work activities within a hybrid work arrangement where you'll spend 1-3 days per week on-site, while other days will be remote.

How you'll succeed

Incident management - Lead the end-to-end management of production issues by overseeing identification, triage, escalation, resolution, and post-incident follow-up to minimize disruption to clients and business operations.
Cross-functional partnership - Engage the right partners across Product, Business Control, Compliance, Legal, Technology, Data Analytics, Risk, and Audit to drive urgent, well-coordinated responses to complex issues.
Client remediation - Develop and execute client remediation strategies for incidents that impact clients, ensuring all actions are thoughtful, timely, and aligned with regulatory requirements and internal standards.
Reporting and influence - Prepare and deliver clear reporting on production issues, trends, root causes, and remediation outcomes, while providing insights that support leadership decision-making and broader business priorities.
Continuous improvement - Identify opportunities to strengthen processes, controls, and client outcomes by reviewing business requirements, process flows, and incident trends, and by leveraging automation and artificial intelligence tools where appropriate.
Operational support - Oversee business acceptance testing, post-implementation validation, audit and examination support, and the maintenance of team procedures and records in accordance with governance and records management standards.

Who you are

You can demonstrate experience in product management, incident management, and client remediation. You bring strong judgment and a proven ability to manage complex issues from assessment through resolution in a highly regulated environment.
You can demonstrate experience in driving process improvements and managing change in a complex environment. You’re comfortable navigating ambiguity, balancing multiple priorities, and implementing practical solutions that improve how work gets done.
You give meaning to data. You enjoy investigating complex problems and making sense of information. You communicate detailed information in a meaningful way.
You're digitally savvy. You seek out innovative solutions and embrace evolving technologies. You can easily adapt to new tools and trends.
Your influence makes a difference. You know that relationships and networks are essential to success. You inspire outcomes by sharing your expertise.
You are a caring and accountable leader. You have experience developing and implementing strategic team goals. You have experience coaching employees and inspiring successful team performance.
You live your values. You bring high standards, genuine care to your relationships, and want to grow with an employer that shares your values and brings out your best.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential.

We work to recognize you in meaningful, personalized ways including a competitive compensation, a banking benefit*, wellbeing support and additional offers such as employee and family assistance programs and MomentMakers, our social, points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

*Subject to program terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit
We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).
We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Expected End Date

2026-11-17

Job Location

Toronto-81 Bay, 25th Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Analytical Thinking, Data Analysis, Leadership, Market Research, Product Analysis, Product Development, Product Management, Product Planning, Product Pricing, Strategic Objectives

Apply About employer

More about this job

Responsibilities

Lead production incidents from identification and triage through resolution, remediation, and follow-up, coordinating with cross-functional partners to protect clients and business operations. Oversee client remediation, leadership reporting, continuous improvement, testing and validation, audit support, and governance and records management activities.

Requirements

The role calls for experience in product management, incident management, and client remediation, along with strong judgment and the ability to resolve complex issues in a regulated environment. Candidates should also bring process improvement and change management experience, data analysis and communication skills, and a track record of setting team goals, coaching employees, and leading performance.

Skills

Analytical Thinking
Data Analysis
Leadership
Market Research
Product Analysis
Product Development
Product Management
Product Planning
Product Pricing
Strategic Objectives
Incident Management
Client Remediation
Root Cause Analysis
Cross-Functional Collaboration
Process Improvement
Change Management

Benefits

Competitive Compensation
Banking Benefits
Wellbeing Support
Employee and Family Assistance Programs
Employee Recognition Program

Visa sponsorship

Not detected in the job text

Keywords

Incident Management
Production Issues
Issue Triage
Escalation
Root Cause Analysis
Client Remediation
Regulatory Requirements
Operational Excellence
Business Control
Compliance
Risk Management
Audit Support
Data Analytics
Leadership Reporting
Process Improvement
Change Management
Business Acceptance Testing
Service Continuity
Records Management
Governance
Automation
Artificial Intelligence
Product Management
Cross-Functional Collaboration

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