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Added 4 mins ago
S
Absence, Time Tracking & Payroll Lead, BC Health Workday
Sanya’k̓ula
BC · British Columbia, Canada
- Full-time
Reporting to the Manager, Business Function Products, the Functional Lead is responsible for providing leadership within their assigned functional area for implementation of the new BC…
Added 4 mins ago
S
Manager, Business Function Products, BC Health Workday
Sanya’k̓ula
BC · British Columbia, Canada
- Full-time
…professionals, the Manager will have extensive Human Resource Information Systems (HRIS) knowledge and a strong understanding of operational environments and processes within the healthcare…
Added 4 mins ago
SE
National Account Manager
Sony Electronics
Toronto, ON
- Full-time
Join us on our mission to fill the world with emotion through the power of creativity and technology.
Added 4 mins ago
C
Director, Capital Markets Finance
CIBC
Toronto, ON
- Full-time
…Global Markets, as well as peers in Risk Management, Operations, Technology, Treasury and other areas of…
Added 19 mins ago
TS
Senior Business Development Manager
TalentSphere Staffing Solutions
Vancouver, BC
- $120,000 to $160,000 CAD / year
- Full-time
Our client is an innovative and growing life sciences and technology company specializing in environmental monitoring solutions for the pharmaceutical industry. As they continue to expand…
Added 49 mins ago
M
Principal Designer, Otherlife
MoonPay
Toronto, ON
- Full-time
…operating system for value movement. If the internet moves information, we move value: crypto, stablecoins, tokenized assets, and whatever comes next. Four offerings make that real: fund,…
Added 49 mins ago
JI
IT Business Analyst, Halifax
J.D. Irving, Limited
Dartmouth, NS
- Full-time
Are you curious about how technology and processes drive business and innovation? You don’t need to have a technical background to grow into the IT world. If you are motivated by connecting…
Added 1 hour ago
T
Machine Learning and Quantum Information Systems Specialist
TRIUMF
Vancouver, BC
- Full-time
The Machine Learning and Quantum Information Systems Specialist will play a key role in advancing TRIUMF’s research programs by applying cutting-edge methods and technologies in Machine…
Added 1 hour ago
IF
Senior Process Journey Owner
iA Financial Group
Toronto, ON · Montreal, QC
- Full-time
…advisors and clients? As a Senior Process Journey Owner, you will lead the evolution of business processes to increase efficiency, productivity, and quality across the advisor and client…
Added 1 hour ago
Analyst, Material Pricing
Celestica International LP
Toronto, ON
Collaborate with global customer unit, customer, program management, business proposal lead, finance and/or sales to determine material pricing strategy. (Awareness)
Added 1 hour ago
HT
CNC Programmer
Husky Technologies
Bolton, ON
- Full-time
Understanding the logic and functionality behind CNC machines to provide information in proper sequence in an increasingly automated environment. Assisting in programing maintenance and…
Added 1 hour ago
SM
RQ11681 – Systems Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Knowledge of business systems technology, with emphasis on PeopleSoft HCM, and knowledge of system design theory and principles to lead the analysis and definition of clients' information…
Added 2 hours ago
CH
Hotel Manager
Crash Hotel Squamish
Squamish, BC
- $28 to $32 CAD / hour
- Full-time
Lead, motivate and support a small hotel team
Added 2 hours ago
AS
Applied Scientist, Amazon Canada Technology, Amazon Canada
Amazon Science
Vancouver, BC
- Full-time
We are hiring an Applied Scientist to join Amazon Canada Technology and push the science boundaries for Canada: the reasoning LLMs, embedding models, cross-encoder rankers, and…
Added 3 hours ago
EA Sports FC - Associate Quality Designer - FC Quality Verification
Electronic Arts
Vancouver, BC
FC Quality Verification is looking for its next Associate Quality Designer to lead important projects that help create a positive player experience. You'll partner with Development teams,…
Added 4 hours ago
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GRC Consultant
Cyberr
Canada
- Full-time
…with their business goals and compliance obligations. You will lead the design and implementation of tailored cybersecurity programs that support operational resilience, regulatory…
Added 5 hours ago
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Senior Manager, Enterprise Core Services
KPMG
Abbotsford, BC · Chilliwack, BC · Langley (District), BC · Langley, British Columbia
- Full-time
KPMG's Assurance practice helps owner managed business clients manage risk so they can focus on their core businesses. By intimately understanding the client's business, we convert…
Added 6 hours ago
ML
MLHD - Visiting Medical Officer - Orthopaedic Surgery (Apply via eCredential)
Murrumbidgee Local Health District (MLHD)
Griffith, ON
- Contract
Demonstrated effective clinical communication through the use of information technology and written, verbal and interpersonal skills.
Added 6 hours ago
EI
Lab Technician
Ecolab Inc.
Calgary, AB
- Full-time
CoolIT, An Ecolab Company, the leading Direct Liquid Cooling technology provider for data centers, supercomputers, and desktop computers is seeking a full time Mechanical Laboratory…
Added 6 hours ago
M
Director, People & Culture
Microserve
AB · Alberta, Canada
- Full-time
…employees and the business. This role requires someone who can move comfortably between execution, leadership, and continuous improvement: solving operational issues, coaching team members,…
Added 6 hours ago
TR
SCADA & DDWRR Design Specialist
Trillium Rail Partners
Mississauga, ON
- Full-time
…commitments. The Design Specialist works closely with the Design Lead, designers, subcontractors, suppliers, and project stakeholders to support successful system integration and project…
Added 6 hours ago
SL
Senior Security Platform Developer, Security Automation (Python, Splunk SOAR)
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Toronto One York
- Full-time
Lead the technical design and implementation of automation solutions supporting security initiatives and enterprise-level projects, including proof-of-concept/proof-of-technology…
Added 7 hours ago
C
Leader, GVS Inside Sales - Canada
Cisco
Montreal, QC
- Full-time
…floor every day. We connect Cisco customers with solutions that can transform their businesses and change the world. We will provide you with a platform for success including coaching,…
Added 7 hours ago
A
Software Development Manager, Integration ML Models
Autodesk
Toronto, ON
- Full-time
…around them. As the Software Development Manager, you will lead the team that brings our foundation models and agentic workflows into the AEC tools customers use every day. You will pair an…
Added 7 hours ago
A
Software Development Manager, Integration ML Models
Autodesk
Toronto, ON
- Full-time
…around them. As the Software Development Manager, you will lead the team that brings our foundation models and agentic workflows into the AEC tools customers use every day. You will pair an…

CIBC

Senior Manager, Incident Management

Toronto, ON, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 9, 2026
Posting language: English
Posted: Oct 26, 2026

Original job description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you'll be doing

As a member of the Operational Excellence team, you’ll play a key role in strengthening our incident management practices and protecting the client experience. As a Senior Manager, Incident Management, you’ll lead the end-to-end management of production issues, from identification and triage through to resolution and remediation, while partnering closely with teams across Product, Business Control, Compliance, Legal, Technology, and Data Analytics. You’ll assess complex issues, analyze large data sets to identify root causes and risks, and help shape effective remediation and prevention strategies. You’ll also oversee client remediation planning and communications to ensure responses are clear, timely, and aligned with regulatory and internal standards. In addition, you’ll provide meaningful reporting and insights to senior leadership, represent supported product lines in cross-functional initiatives, and drive continuous improvement opportunities that reduce risk and improve operational effectiveness. This role also supports key non-production activities, including testing, post-implementation validation, audit requests, service continuity initiatives, and records management.

At CIBC we enable the work environment most optimal for you to thrive in your role. You'll have the flexibility to manage your work activities within a hybrid work arrangement where you'll spend 1-3 days per week on-site, while other days will be remote.

How you'll succeed

Incident management - Lead the end-to-end management of production issues by overseeing identification, triage, escalation, resolution, and post-incident follow-up to minimize disruption to clients and business operations.
Cross-functional partnership - Engage the right partners across Product, Business Control, Compliance, Legal, Technology, Data Analytics, Risk, and Audit to drive urgent, well-coordinated responses to complex issues.
Client remediation - Develop and execute client remediation strategies for incidents that impact clients, ensuring all actions are thoughtful, timely, and aligned with regulatory requirements and internal standards.
Reporting and influence - Prepare and deliver clear reporting on production issues, trends, root causes, and remediation outcomes, while providing insights that support leadership decision-making and broader business priorities.
Continuous improvement - Identify opportunities to strengthen processes, controls, and client outcomes by reviewing business requirements, process flows, and incident trends, and by leveraging automation and artificial intelligence tools where appropriate.
Operational support - Oversee business acceptance testing, post-implementation validation, audit and examination support, and the maintenance of team procedures and records in accordance with governance and records management standards.

Who you are

You can demonstrate experience in product management, incident management, and client remediation. You bring strong judgment and a proven ability to manage complex issues from assessment through resolution in a highly regulated environment.
You can demonstrate experience in driving process improvements and managing change in a complex environment. You’re comfortable navigating ambiguity, balancing multiple priorities, and implementing practical solutions that improve how work gets done.
You give meaning to data. You enjoy investigating complex problems and making sense of information. You communicate detailed information in a meaningful way.
You're digitally savvy. You seek out innovative solutions and embrace evolving technologies. You can easily adapt to new tools and trends.
Your influence makes a difference. You know that relationships and networks are essential to success. You inspire outcomes by sharing your expertise.
You are a caring and accountable leader. You have experience developing and implementing strategic team goals. You have experience coaching employees and inspiring successful team performance.
You live your values. You bring high standards, genuine care to your relationships, and want to grow with an employer that shares your values and brings out your best.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential.

We work to recognize you in meaningful, personalized ways including a competitive compensation, a banking benefit*, wellbeing support and additional offers such as employee and family assistance programs and MomentMakers, our social, points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

*Subject to program terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit
We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).
We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Expected End Date

2026-11-17

Job Location

Toronto-81 Bay, 25th Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Analytical Thinking, Data Analysis, Leadership, Market Research, Product Analysis, Product Development, Product Management, Product Planning, Product Pricing, Strategic Objectives

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More about this job

Responsibilities

Lead production incidents from identification and triage through resolution, remediation, and follow-up, coordinating with cross-functional partners to protect clients and business operations. Oversee client remediation, leadership reporting, continuous improvement, testing and validation, audit support, and governance and records management activities.

Requirements

The role calls for experience in product management, incident management, and client remediation, along with strong judgment and the ability to resolve complex issues in a regulated environment. Candidates should also bring process improvement and change management experience, data analysis and communication skills, and a track record of setting team goals, coaching employees, and leading performance.

Skills

Analytical Thinking
Data Analysis
Leadership
Market Research
Product Analysis
Product Development
Product Management
Product Planning
Product Pricing
Strategic Objectives
Incident Management
Client Remediation
Root Cause Analysis
Cross-Functional Collaboration
Process Improvement
Change Management

Benefits

Competitive Compensation
Banking Benefits
Wellbeing Support
Employee and Family Assistance Programs
Employee Recognition Program

Visa sponsorship

Not detected in the job text

Keywords

Incident Management
Production Issues
Issue Triage
Escalation
Root Cause Analysis
Client Remediation
Regulatory Requirements
Operational Excellence
Business Control
Compliance
Risk Management
Audit Support
Data Analytics
Leadership Reporting
Process Improvement
Change Management
Business Acceptance Testing
Service Continuity
Records Management
Governance
Automation
Artificial Intelligence
Product Management
Cross-Functional Collaboration

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