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Added 10 mins ago
LS
General Manager
Lock Search Group
ON · Ontario, Canada
- Full-time
Our client is an established industrial organization delivering specialized products and solutions to a diverse customer base. To support its continued business performance, the…
Added 10 mins ago
M
Business Analyst III
Moneris
Toronto, ON
- Full-time
Support large scale projects of significant financial benefit (revenue generation and / or expense reduction) and with significant complexity from both business objectives and technical…
Added 10 mins ago
TS
Christmas Kettle Campaign Assistant Coordinator
The Salvation Army Canada and Bermuda Territory
London, ON
- Full-time
…scheduling and management of Kettle volunteers. They provide support to the Kettle Coordinator, Community Engagement Manager, and other members of the London Community Services management…
Added 10 mins ago
LC
Delivery Driver
LKQ Corporation
Moncton, NB
- Full-time
Provide excellent customer service during delivery/pick up of products.
Added 10 mins ago
D
Section Manager
Desjardins
Montreal, QC · Trois-Rivières, QC
- Full-time
Support the immediate supervisor by helping with work organization and operational planning for the unit
Added 10 mins ago
B
Manager business enablement
BMO
Montreal, QC
- Full-time
Develops and delivers sales programs and initiatives to achieve sales results targeted to customer needs.
Added 10 mins ago
B
SENIOR COMMERCIAL ACCOUNT MANAGER – Halton
BDC
ON · Halton
- Full-time
We are looking for a Senior Commercial Account Manager who will leverage their interpersonal strengths and network to generate new business opportunities while managing a portfolio of…
Added 10 mins ago
B
Regional Operations Manager - HVAC
BGIS
Montreal, QC
- Full-time
The Regional Operations Manager – HVAC is responsible for the effective leadership, technical oversight, and operational performance of a skilled trades team with a strong concentration in…
Added 24 mins ago
MM
Interim Branch Manager (12 month contract)
Money Mart
Toronto, ON
- Temporary
At Money Mart, we understand that not every customer fit with-in traditional banking or prime lending models. That's why our teams look beyond the credit score to provide accessible,…
Added 24 mins ago
NS
Supervisor - Nutrition and Food Services
Nova Scotia Health Authority
Truro, NS
- Internship
Reporting to the Manager of Nutrition and Food Services (NFS), the Nutrition and Food Service Supervisor is responsible for the front-line supervision of employees, day-to-day operations,…
Added 24 mins ago
NS
Food Service Worker - Nutrition and Food Services
Nova Scotia Health Authority
Amherst, NS
- Internship
The Nutrition and Food Services, Utility Worker works in the patient and retail food service setting. Reporting to the Manager/Food Service Supervisor, the Utility Worker may be responsible…
Added 24 mins ago
RH
Accounting Manager
Robert Half
Guelph, ON
- $45 to $55 CAD / hour
- Contract
Our client is seeking an experienced Accounting Manager to lead core accounting and finance operations and support accurate, timely financial reporting. This role will oversee a broad range…
Added 24 mins ago
IG
Brand Marketing Specialist
Insight Global
Brampton, ON
- $22 to $24 CAD / hour
- Contract
The Brand Marketing Specialist provides tactical support for the development and execution of
Added 24 mins ago
RC
Sales Specialist
Randstad Canada
Burlington, ON
- Full-time
Selling the business value of Randstad services and the Randstad App to support customers in achieving their operational goals.
Added 24 mins ago
Q
Business Development Manager/Field Sales - (Parcel Lockers) - Vancouver, BC, Canada
Quadient
Vancouver, BC
- $80,000 to $108,196 CAD / year
- Full-time
At Quadient, we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation…
Added 24 mins ago
O
Sales Manager, Canadian Armed Forces (CAF) / Directeur des ventes
Octasic
Ottawa, ON
- Full-time
Reporting to the Director Sales CAN and EMEA; Sales Manager, Canadian Armed Forces (CAF), is responsible for developing and executing Octasic's growth strategy across the Canadian defense…
Added 24 mins ago
C&
Claims Manager, London Market TPA
Crawford & Company
Toronto, ON
- Full-time
We’re looking for an experienced Claims Manager to lead our London Market TPA claims team. This is an opportunity to combine your technical claims expertise, leadership skills and client…
Added 24 mins ago
CM
Sales Director - Culinary
Campbell Morden Inc.
Vancouver, BC
- Full-time
We are seeking a Regional Sales Director to lead its sales team and support business growth across British Columbia.
Added 24 mins ago
Application Specialist - Power & Drives
Spartan Controls Ltd.
Calgary, AB
…and beyond. We are dedicated to providing exceptional sales, support and service experiences for our diverse customer base in industries such as mining, power, oil & gas, municipal, pulp &…
Added 24 mins ago
Technical Business Development - Power & Drives (Process Electrification)
Spartan Controls Ltd.
Calgary, AB
…and beyond. We are dedicated to providing exceptional sales, support and service experiences for our diverse customer base in industries such as mining, power, oil & gas, municipal, pulp &…
Added 24 mins ago
GT
Franchisee In Training (Canada)
Giant Tiger
Ottawa, ON
- Full-time
…communities and built on 60+ years of success. As part of our store support team, your work directly impacts stores across the country and drives the value that our customers see on the…
Added 24 mins ago
CB
Part Time Sales Associate - evenings weekend primarily
COBS Bread
Whitby, ON
- Part-time
Work as part of a small team, providing an exceptional customer experience, and getting to know your regular, loyal customers
Added 24 mins ago
TH
Patient Flow Coordinator (Temporary Full-Time)
Trillium Health Partners
Mississauga, ON
- Full-time
Reporting to the Clinical Manager responsible for Flow, Mental Health Program, this role complements existing Admission Coordinator roles currently in place at CVH and MH sites and will be…
Added 40 mins ago
OR
Business Analytics Manager
OSL Retail Services Inc
Mississauga, ON
- Other
…delivers customized sales solutions in retail, direct sales, and customer acquisition, all built on a foundation of integrity, respect, and passion. Our culture thrives on connection,…
Added 40 mins ago
AR
Royal Service Manager
Algonquin Resort
St. Andrews, NB
- Full-time
Provide operational support in the capacity of Duty Manager when required

CIBC

Senior Manager, Incident Management

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 9, 2026
Posting language: English
Posted: Oct 26, 2026

Original job description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you'll be doing

As a member of the Operational Excellence team, you’ll play a key role in strengthening our incident management practices and protecting the client experience. As a Senior Manager, Incident Management, you’ll lead the end-to-end management of production issues, from identification and triage through to resolution and remediation, while partnering closely with teams across Product, Business Control, Compliance, Legal, Technology, and Data Analytics. You’ll assess complex issues, analyze large data sets to identify root causes and risks, and help shape effective remediation and prevention strategies. You’ll also oversee client remediation planning and communications to ensure responses are clear, timely, and aligned with regulatory and internal standards. In addition, you’ll provide meaningful reporting and insights to senior leadership, represent supported product lines in cross-functional initiatives, and drive continuous improvement opportunities that reduce risk and improve operational effectiveness. This role also supports key non-production activities, including testing, post-implementation validation, audit requests, service continuity initiatives, and records management.

At CIBC we enable the work environment most optimal for you to thrive in your role. You'll have the flexibility to manage your work activities within a hybrid work arrangement where you'll spend 1-3 days per week on-site, while other days will be remote.

How you'll succeed

Incident management - Lead the end-to-end management of production issues by overseeing identification, triage, escalation, resolution, and post-incident follow-up to minimize disruption to clients and business operations.
Cross-functional partnership - Engage the right partners across Product, Business Control, Compliance, Legal, Technology, Data Analytics, Risk, and Audit to drive urgent, well-coordinated responses to complex issues.
Client remediation - Develop and execute client remediation strategies for incidents that impact clients, ensuring all actions are thoughtful, timely, and aligned with regulatory requirements and internal standards.
Reporting and influence - Prepare and deliver clear reporting on production issues, trends, root causes, and remediation outcomes, while providing insights that support leadership decision-making and broader business priorities.
Continuous improvement - Identify opportunities to strengthen processes, controls, and client outcomes by reviewing business requirements, process flows, and incident trends, and by leveraging automation and artificial intelligence tools where appropriate.
Operational support - Oversee business acceptance testing, post-implementation validation, audit and examination support, and the maintenance of team procedures and records in accordance with governance and records management standards.

Who you are

You can demonstrate experience in product management, incident management, and client remediation. You bring strong judgment and a proven ability to manage complex issues from assessment through resolution in a highly regulated environment.
You can demonstrate experience in driving process improvements and managing change in a complex environment. You’re comfortable navigating ambiguity, balancing multiple priorities, and implementing practical solutions that improve how work gets done.
You give meaning to data. You enjoy investigating complex problems and making sense of information. You communicate detailed information in a meaningful way.
You're digitally savvy. You seek out innovative solutions and embrace evolving technologies. You can easily adapt to new tools and trends.
Your influence makes a difference. You know that relationships and networks are essential to success. You inspire outcomes by sharing your expertise.
You are a caring and accountable leader. You have experience developing and implementing strategic team goals. You have experience coaching employees and inspiring successful team performance.
You live your values. You bring high standards, genuine care to your relationships, and want to grow with an employer that shares your values and brings out your best.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential.

We work to recognize you in meaningful, personalized ways including a competitive compensation, a banking benefit*, wellbeing support and additional offers such as employee and family assistance programs and MomentMakers, our social, points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

*Subject to program terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit
We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).
We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Expected End Date

2026-11-17

Job Location

Toronto-81 Bay, 25th Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Analytical Thinking, Data Analysis, Leadership, Market Research, Product Analysis, Product Development, Product Management, Product Planning, Product Pricing, Strategic Objectives

Apply About employer

More about this job

Responsibilities

Lead production incidents from identification and triage through resolution, remediation, and follow-up, coordinating with cross-functional partners to protect clients and business operations. Oversee client remediation, leadership reporting, continuous improvement, testing and validation, audit support, and governance and records management activities.

Requirements

The role calls for experience in product management, incident management, and client remediation, along with strong judgment and the ability to resolve complex issues in a regulated environment. Candidates should also bring process improvement and change management experience, data analysis and communication skills, and a track record of setting team goals, coaching employees, and leading performance.

Skills

Analytical Thinking
Data Analysis
Leadership
Market Research
Product Analysis
Product Development
Product Management
Product Planning
Product Pricing
Strategic Objectives
Incident Management
Client Remediation
Root Cause Analysis
Cross-Functional Collaboration
Process Improvement
Change Management

Benefits

Competitive Compensation
Banking Benefits
Wellbeing Support
Employee and Family Assistance Programs
Employee Recognition Program

Visa sponsorship

Not detected in the job text

Keywords

Incident Management
Production Issues
Issue Triage
Escalation
Root Cause Analysis
Client Remediation
Regulatory Requirements
Operational Excellence
Business Control
Compliance
Risk Management
Audit Support
Data Analytics
Leadership Reporting
Process Improvement
Change Management
Business Acceptance Testing
Service Continuity
Records Management
Governance
Automation
Artificial Intelligence
Product Management
Cross-Functional Collaboration

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