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Added 10 mins ago
MT
Finance Assistant - Synapse & OV
Manx Telecom Enterprise
Permanent North American Gaeltacht, ON
- Full-time
Coordinate & help develop internal reports, dealing with business requirements and updating the internal reporting control summary ensuring delivery is achieved within agreed timescales
Added 10 mins ago
TR
Manager, Global Business Systems (Service Delivery)
The Redpath Group
Vaughan, ON
- Full-time
Ensure internal general controls are considered throughout project life cycles and follow Redpath change management processes
Added 25 mins ago
UT
Vendor Manager - #26-27112
US Tech Solutions
Toronto, ON
- $60 to $65 CAD / hour
- Contract
The Procurement Manager, Sourcing & Contracting, is responsible for leading complex procurement initiatives from strategy development through sourcing, negotiations, approvals, and contract…
Added 25 mins ago
KG
Manager, TMF and Earthworks Area
Kinross Gold Corporation
Red Lake, ON
- Full-time
The TMF & Earthworks Area Manager leads safe, compliant delivery of major civil works for the Great Bear Project in Red Lake, including tailings facilities, dams, roads, excavations,…
Added 25 mins ago
C
Fuel Accounting Analyst
Couche-Tard
Laval, QC
- Full-time
…ensures the accuracy of accounting information, compliance with internal controls, and the preparation of required financial…
Added 25 mins ago
WC
(CAN) Gérant du service à la clientèle
Walmart Canada
Sorel-Tracy, QC
- Contract
Position Summary...Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In…
Added 25 mins ago
WC
(CAN) Overnight Assistant Manager
Walmart Canada
Sudbury, ON
- Full-time
Position Summary...To support the Store Manager and manage store operations according to Company guidelines and lead Associates to ensure friendly, helpful service and drive profitable…
Added 25 mins ago
G
Manager, Information Technology
Glenbow
Calgary, AB
- Full-time
The Manager, Information Technology is responsible for the effective delivery and ongoing improvement of Glenbow’s technology services, ensuring secure, reliable, and responsive solutions…
Added 25 mins ago
EI
Senior Project Engineer
ExcelGens, Inc.
Montreal, QC
- Contract
Reporting to the Vaudreuil Program Engineering Manager, you will collaborate closely with project teams, study leads, technical experts, internal engineering disciplines, and external…
Added 25 mins ago
TE
Project Operations Coordinator - Dartmouth, NS
TK Elevator
Dartmouth, NS
- Full-time
Provide technical support to the Project Manager throughout the lifecycle of elevator new installation & modernization projects, from site assessment through commissioning
Added 25 mins ago
AL
Compliance Manager
ARAG Legal Solutions Inc. (Canada)
Toronto, ON
- Full-time
Ongoing support and maintenance of that compliance management framework, including policies, standards, procedures, and internal controls.
Added 25 mins ago
Estate Specialist
Scotiabank
ON · Mississauga, ON
…activities conducted are in compliance with governing regulations, internal policies and…
Added 25 mins ago
Manager, Business Risk Management, Global Insurance
Scotiabank
Toronto, ON
Five or more years of progressive experience with process analysis, risk management, compliance, internal controls, or a related discipline.
Added 25 mins ago
S
Asset Protection Partner
Sephora
Edmonton, AB
- $25 to $30 CAD / hour
The Asset Protection Partner protects the assets of a store against theft, and works with the Leadership team to maintain operational controls to reduce shortage.
Added 40 mins ago
AC
Assistant Manager, Lending Operations
Assiniboine Credit Union
Winnipeg, MB
- Full-time
Reporting to the Manager, Lending Operations, the Assistant Manager, Lending Operations plays a key role in the organization’s continuous efforts to provide exceptional member experience,…
Added 40 mins ago
SENIOR FINANCIAL ANALYST
Bayshore
Mississauga, ON
…financial targets inform decision-making, and that effective controls are in place to protect the integrity of reported results and safeguard the assets of Bayshore HealthCare…
Added 40 mins ago
W
(CAN) Gérant du service à la clientèle
Walmart
Sorel-Tracy, QC
- Part-time
Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In this role, you lead…
Added 55 mins ago
WC
(CAN) Technician - HVAC/R
Walmart Canada
Mississauga, ON
- Full-time
…Configures and calibrates low ambient systems and direct digital controls to meet operational specifications. Interprets layout plans and schematics to ensure accurate system setup and…
Added 55 mins ago
WC
(CAN) General Merchandise Assistant Manager
Walmart Canada
Magog, QC
- Full-time
Position Summary...To support the Store Manager and manage store operations according to Company guidelines and lead Associates to ensure friendly, helpful service and drive profitable…
Added 55 mins ago
E
Total Rewards Manager
Epiroc
Mississauga, ON
- Full-time
Support audits, internal controls, risk mitigation, documentation reviews, and remediation actions to ensure compensation processes are traceable, compliant, and audit-ready.
Added 55 mins ago
CO
Sr. Manager, Artificial Intelligence 1
City of Brampton
Brampton, ON
- Full-time
…orchestration. Guide future priorities and establish governance, risk controls and responsible AI…
Added 55 mins ago
IR
Continuous Improvement Maintenance Specialist
Ice River Sustainable Solutions
Feversham, ON
- Full-time
Participate in ci calls to accelerate issue resolution with the help of vendors and internal teams.
Added 55 mins ago
G
People & Culture Administrator
Glenbow
Calgary, AB
- Full-time
Prepare and post job opportunities using appropriate internal and external recruitment channels.
Added 56 mins ago
C
Sr. Safety Advisor (6 Months)
Civeo
AB · AB, Canada
- Full-time
Reporting to the Safety Manager, this role is responsible for developing and presenting comprehensive overviews of positions within the general operations of Civeo’s business units, with a…
Added 56 mins ago
CTTO - Project Manager
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Mississauga, ON · Montreal, QC
…currently have a permanent fulltime opportunity for a Project Manager. This is a hybrid opportunity that can be based out of our offices in Mississauga, ON or Montreal,…

CIBC

Senior Manager, Incident Management

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 9, 2026
Posting language: English
Posted: Oct 26, 2026

Original job description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you'll be doing

As a member of the Operational Excellence team, you’ll play a key role in strengthening our incident management practices and protecting the client experience. As a Senior Manager, Incident Management, you’ll lead the end-to-end management of production issues, from identification and triage through to resolution and remediation, while partnering closely with teams across Product, Business Control, Compliance, Legal, Technology, and Data Analytics. You’ll assess complex issues, analyze large data sets to identify root causes and risks, and help shape effective remediation and prevention strategies. You’ll also oversee client remediation planning and communications to ensure responses are clear, timely, and aligned with regulatory and internal standards. In addition, you’ll provide meaningful reporting and insights to senior leadership, represent supported product lines in cross-functional initiatives, and drive continuous improvement opportunities that reduce risk and improve operational effectiveness. This role also supports key non-production activities, including testing, post-implementation validation, audit requests, service continuity initiatives, and records management.

At CIBC we enable the work environment most optimal for you to thrive in your role. You'll have the flexibility to manage your work activities within a hybrid work arrangement where you'll spend 1-3 days per week on-site, while other days will be remote.

How you'll succeed

Incident management - Lead the end-to-end management of production issues by overseeing identification, triage, escalation, resolution, and post-incident follow-up to minimize disruption to clients and business operations.
Cross-functional partnership - Engage the right partners across Product, Business Control, Compliance, Legal, Technology, Data Analytics, Risk, and Audit to drive urgent, well-coordinated responses to complex issues.
Client remediation - Develop and execute client remediation strategies for incidents that impact clients, ensuring all actions are thoughtful, timely, and aligned with regulatory requirements and internal standards.
Reporting and influence - Prepare and deliver clear reporting on production issues, trends, root causes, and remediation outcomes, while providing insights that support leadership decision-making and broader business priorities.
Continuous improvement - Identify opportunities to strengthen processes, controls, and client outcomes by reviewing business requirements, process flows, and incident trends, and by leveraging automation and artificial intelligence tools where appropriate.
Operational support - Oversee business acceptance testing, post-implementation validation, audit and examination support, and the maintenance of team procedures and records in accordance with governance and records management standards.

Who you are

You can demonstrate experience in product management, incident management, and client remediation. You bring strong judgment and a proven ability to manage complex issues from assessment through resolution in a highly regulated environment.
You can demonstrate experience in driving process improvements and managing change in a complex environment. You’re comfortable navigating ambiguity, balancing multiple priorities, and implementing practical solutions that improve how work gets done.
You give meaning to data. You enjoy investigating complex problems and making sense of information. You communicate detailed information in a meaningful way.
You're digitally savvy. You seek out innovative solutions and embrace evolving technologies. You can easily adapt to new tools and trends.
Your influence makes a difference. You know that relationships and networks are essential to success. You inspire outcomes by sharing your expertise.
You are a caring and accountable leader. You have experience developing and implementing strategic team goals. You have experience coaching employees and inspiring successful team performance.
You live your values. You bring high standards, genuine care to your relationships, and want to grow with an employer that shares your values and brings out your best.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential.

We work to recognize you in meaningful, personalized ways including a competitive compensation, a banking benefit*, wellbeing support and additional offers such as employee and family assistance programs and MomentMakers, our social, points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

*Subject to program terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit
We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).
We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Expected End Date

2026-11-17

Job Location

Toronto-81 Bay, 25th Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Analytical Thinking, Data Analysis, Leadership, Market Research, Product Analysis, Product Development, Product Management, Product Planning, Product Pricing, Strategic Objectives

Apply About employer

More about this job

Responsibilities

Lead production incidents from identification and triage through resolution, remediation, and follow-up, coordinating with cross-functional partners to protect clients and business operations. Oversee client remediation, leadership reporting, continuous improvement, testing and validation, audit support, and governance and records management activities.

Requirements

The role calls for experience in product management, incident management, and client remediation, along with strong judgment and the ability to resolve complex issues in a regulated environment. Candidates should also bring process improvement and change management experience, data analysis and communication skills, and a track record of setting team goals, coaching employees, and leading performance.

Skills

Analytical Thinking
Data Analysis
Leadership
Market Research
Product Analysis
Product Development
Product Management
Product Planning
Product Pricing
Strategic Objectives
Incident Management
Client Remediation
Root Cause Analysis
Cross-Functional Collaboration
Process Improvement
Change Management

Benefits

Competitive Compensation
Banking Benefits
Wellbeing Support
Employee and Family Assistance Programs
Employee Recognition Program

Visa sponsorship

Not detected in the job text

Keywords

Incident Management
Production Issues
Issue Triage
Escalation
Root Cause Analysis
Client Remediation
Regulatory Requirements
Operational Excellence
Business Control
Compliance
Risk Management
Audit Support
Data Analytics
Leadership Reporting
Process Improvement
Change Management
Business Acceptance Testing
Service Continuity
Records Management
Governance
Automation
Artificial Intelligence
Product Management
Cross-Functional Collaboration

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