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Added 6 mins ago
TC
Fixed Assets Manager
Transdev Canada
Brampton, ON
- $120,000 to $145,000 CAD / year
- Contract
Transdev Canada is hiring a Fixed Assets Manager for our Brampton, Ontario location
Added 6 mins ago
BG
Retail Finance Manager
Brandt Group of Companies
Saint-Augustin-de-Desmaures, QC · St-Augustin-de-Desmaures, QC
- Full-time
Brandt Finance Ltd is currently seeking a Retail Finance Manager for our St-Augustin location.
Added 6 mins ago
HN
Food Security Worker (Part Time)
Haisla Nation
Haisla, BC
- Part-time
Reporting to the Manager, Social Services, the Food Security Worker is responsible for assisting in food security initiatives empowering Haisla Nation communities to contribute to their own…
Added 6 mins ago
Manager, Strategy & Distribution - Programs - WSI
Wawanesa Insurance
Toronto, ON · North York - Toronto, ON (Hybr, ON
The Manager, Strategy & Distribution - Programs drives growth of the Commercial Insurance Programs portfolio by developing strategic distribution partnerships. The role leads business…
Added 6 mins ago
Partner Services and Experiential Tourism Assistant-C06116
City of London
London, ON
…London members through partner servicing and related support in development and marketing of London’s tourism and hospitality…
Added 21 mins ago
UT
Vendor Manager - #26-27112
US Tech Solutions
Toronto, ON
- $60 to $65 CAD / hour
- Contract
The Procurement Manager, Sourcing & Contracting, is responsible for leading complex procurement initiatives from strategy development through sourcing, negotiations, approvals, and contract…
Added 21 mins ago
R&
Executive Housekeeper - The Wickaninnish Inn
Relais & Châteaux
Tofino, BC
- $62,000 CAD / year
- Full-time
Do you like to inspire and motivate? Are you looking for an opportunity for personal and professional development in an environment that supports you to be the best version of yourself?
Added 21 mins ago
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Communications Specialist
Glenbow
Calgary, AB
- Full-time
Reporting to the manager, marketing & communications, the communications specialist works closely with the manager and broader teams to develop and implement comprehensive media relations…
Added 21 mins ago
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Manager, Admissions
Simon Fraser University
Surrey, BC
- Full-time
We are seeking a temporary Manager, Admissions to oversee the day-to-day operations of the admissions unit within the School of Medicine. The role ensures the effective translation of…
Added 21 mins ago
RA
Project Logistics Operations Manager
Reimer Associates Inc.
Calgary, AB
- $90,000 to $110,000 CAD / year
- Full-time
They are looking for an experienced Project Logistics Operations Manager to lead their Teams in Calgary + Toronto. They purposely hire young operations staff and train them in-house,…
Added 21 mins ago
G
Manager, Events
Glenbow
Calgary, AB
- Full-time
This role combines sales pipeline management and client relationship development with rigorous event logistics and contract administration. Working within the pricing, policy, and…
Added 21 mins ago
OM
Operations Project Manager
OnDeck Marketing
Calgary, AB
- Full-time
The Operations Project Manager keeps client campaigns on track from launch to close and keeps an assigned portfolio of partner schools engaged, growing, and technically up and running.
Added 21 mins ago
SF
Outreach and Community Engagement Officer
Simon Fraser University
Burnaby, BC
- Full-time
The Manager, Outreach and Engagement is responsible managing K-12 student educational programing as well as events for the general public. This role is an integral part of our student…
Added 21 mins ago
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Manager, Information Technology
Glenbow
Calgary, AB
- Full-time
The Manager, Information Technology is responsible for the effective delivery and ongoing improvement of Glenbow’s technology services, ensuring secure, reliable, and responsive solutions…
Added 21 mins ago
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Manager, Finance, Performance & Analytics
Stevenson Memorial Hospital
Alliston, ON
- Full-time
Reporting to the Vice President, Corporate Services & Chief Financial Officer, the Manager, Finance, Performance and Analytics supports the hospital's strategic objectives, performance…
Added 21 mins ago
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Halifax, NS
- Full-time
“My nearly decade-long journey with LendDirect has been an incredible experience filled with growth, opportunity, and development. Over the years, I’ve had the privilege of working in three…
Added 21 mins ago
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Manager Project Managment
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- Full-time
Set clear expectations, manage performance, strengthen leadership capability, and support succession and career development for team members.
Added 21 mins ago
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Profit Centre Administrator
Emco Corporation: Plumbing, HVAC, Waterworks, Industrial, Irrigation, Fire Protection
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- $45,760 to $49,920 CAD / year
- Part-time
…team, share core values, and support each other’s growth and development. As our teammate, you will have the opportunity to continually develop your skills through ongoing training, have…
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Effectively execute business development activities focused on driving growth to the Wealth business:
Added 21 mins ago
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…listening and identification of opportunities for business development referrals to partners. Review of all incoming documentation and correction requests to ensure information is correct…
Added 21 mins ago
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collaborative consulting environment that values professional development,
Added 21 mins ago
Human Resources Business Partner - People Services
Nova Scotia Health and IWK Health
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…Business Partner and western zone Employee and Labour Relations manager the HRBP provides strategic human resources leadership and consultation to an assigned group of senior leaders and…
Added 21 mins ago
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Management Trainee
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- Full-time
Whether you see yourself in sales, business development, customer service, retail management, or operations, as a manager in training, you can count on a career path with a clear beginning…
Added 21 mins ago
S
Asset Protection Partner
Sephora
Edmonton, AB
- $25 to $30 CAD / hour
Develop and maintain a professional relationship with all internal partners, local law enforcement agencies, mall security and other retailers.
Added 36 mins ago
Senior Manager, Community Affairs - Alberta
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To support this ambitious growth, we are seeking a Senior Manager, Community Affairs, to serve as Bell AI Fabric's strategic representative in the communities where we develop, construct,…

CIBC

Senior Manager, Incident Management

Toronto, ON, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 9, 2026
Posting language: English
Posted: Oct 26, 2026

Original job description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you'll be doing

As a member of the Operational Excellence team, you’ll play a key role in strengthening our incident management practices and protecting the client experience. As a Senior Manager, Incident Management, you’ll lead the end-to-end management of production issues, from identification and triage through to resolution and remediation, while partnering closely with teams across Product, Business Control, Compliance, Legal, Technology, and Data Analytics. You’ll assess complex issues, analyze large data sets to identify root causes and risks, and help shape effective remediation and prevention strategies. You’ll also oversee client remediation planning and communications to ensure responses are clear, timely, and aligned with regulatory and internal standards. In addition, you’ll provide meaningful reporting and insights to senior leadership, represent supported product lines in cross-functional initiatives, and drive continuous improvement opportunities that reduce risk and improve operational effectiveness. This role also supports key non-production activities, including testing, post-implementation validation, audit requests, service continuity initiatives, and records management.

At CIBC we enable the work environment most optimal for you to thrive in your role. You'll have the flexibility to manage your work activities within a hybrid work arrangement where you'll spend 1-3 days per week on-site, while other days will be remote.

How you'll succeed

Incident management - Lead the end-to-end management of production issues by overseeing identification, triage, escalation, resolution, and post-incident follow-up to minimize disruption to clients and business operations.
Cross-functional partnership - Engage the right partners across Product, Business Control, Compliance, Legal, Technology, Data Analytics, Risk, and Audit to drive urgent, well-coordinated responses to complex issues.
Client remediation - Develop and execute client remediation strategies for incidents that impact clients, ensuring all actions are thoughtful, timely, and aligned with regulatory requirements and internal standards.
Reporting and influence - Prepare and deliver clear reporting on production issues, trends, root causes, and remediation outcomes, while providing insights that support leadership decision-making and broader business priorities.
Continuous improvement - Identify opportunities to strengthen processes, controls, and client outcomes by reviewing business requirements, process flows, and incident trends, and by leveraging automation and artificial intelligence tools where appropriate.
Operational support - Oversee business acceptance testing, post-implementation validation, audit and examination support, and the maintenance of team procedures and records in accordance with governance and records management standards.

Who you are

You can demonstrate experience in product management, incident management, and client remediation. You bring strong judgment and a proven ability to manage complex issues from assessment through resolution in a highly regulated environment.
You can demonstrate experience in driving process improvements and managing change in a complex environment. You’re comfortable navigating ambiguity, balancing multiple priorities, and implementing practical solutions that improve how work gets done.
You give meaning to data. You enjoy investigating complex problems and making sense of information. You communicate detailed information in a meaningful way.
You're digitally savvy. You seek out innovative solutions and embrace evolving technologies. You can easily adapt to new tools and trends.
Your influence makes a difference. You know that relationships and networks are essential to success. You inspire outcomes by sharing your expertise.
You are a caring and accountable leader. You have experience developing and implementing strategic team goals. You have experience coaching employees and inspiring successful team performance.
You live your values. You bring high standards, genuine care to your relationships, and want to grow with an employer that shares your values and brings out your best.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential.

We work to recognize you in meaningful, personalized ways including a competitive compensation, a banking benefit*, wellbeing support and additional offers such as employee and family assistance programs and MomentMakers, our social, points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

*Subject to program terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit
We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).
We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Expected End Date

2026-11-17

Job Location

Toronto-81 Bay, 25th Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Analytical Thinking, Data Analysis, Leadership, Market Research, Product Analysis, Product Development, Product Management, Product Planning, Product Pricing, Strategic Objectives

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More about this job

Responsibilities

Lead production incidents from identification and triage through resolution, remediation, and follow-up, coordinating with cross-functional partners to protect clients and business operations. Oversee client remediation, leadership reporting, continuous improvement, testing and validation, audit support, and governance and records management activities.

Requirements

The role calls for experience in product management, incident management, and client remediation, along with strong judgment and the ability to resolve complex issues in a regulated environment. Candidates should also bring process improvement and change management experience, data analysis and communication skills, and a track record of setting team goals, coaching employees, and leading performance.

Skills

Analytical Thinking
Data Analysis
Leadership
Market Research
Product Analysis
Product Development
Product Management
Product Planning
Product Pricing
Strategic Objectives
Incident Management
Client Remediation
Root Cause Analysis
Cross-Functional Collaboration
Process Improvement
Change Management

Benefits

Competitive Compensation
Banking Benefits
Wellbeing Support
Employee and Family Assistance Programs
Employee Recognition Program

Visa sponsorship

Not detected in the job text

Keywords

Incident Management
Production Issues
Issue Triage
Escalation
Root Cause Analysis
Client Remediation
Regulatory Requirements
Operational Excellence
Business Control
Compliance
Risk Management
Audit Support
Data Analytics
Leadership Reporting
Process Improvement
Change Management
Business Acceptance Testing
Service Continuity
Records Management
Governance
Automation
Artificial Intelligence
Product Management
Cross-Functional Collaboration

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