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Added 1 min ago
C
Senior Methodology and Content Manager
Caseware
Toronto, ON
- $130,000 to $150,000 CAD / year
- Full-time
As Senior Methodology and Content Manager, you will own the methodology and content for assigned North American assurance and reporting solutions, develop it in house or procure it from…
Added 1 min ago
TR
Manager, Global Business Systems (Service Delivery)
The Redpath Group
Vaughan, ON
- Full-time
…project management processes, and effectively communicates to senior…
Added 16 mins ago
UT
Vendor Manager - #26-27112
US Tech Solutions
Toronto, ON
- $60 to $65 CAD / hour
- Contract
Leverage available tools, data, analytics, and market intelligence to support decision-making and negotiations.
Added 16 mins ago
BR
Senior Software Developer – ETL / Data Migration
BITS Recruiting
Toronto, ON
- $90 to $96 CAD / hour
- Contract
We are seeking a Senior Software Developer specializing in ETL and data migration to support a digital transformation initiative for a public-sector client. The successful candidate will…
Added 16 mins ago
TI
Senior Technical Program Manager
TruVs Inc
Surrey, BC
- Full-time
…Business Process Modernization, Application Modernization, Data Modernization, Infrastructure Modernization, Business Testing, and Compliance. Serving primarily Fortune 500 technology…
Added 16 mins ago
SR
Senior Accountant
Swim Recruiting
Vancouver, BC
- $80,000 to $100,000 CAD / year
- Full-time
Reporting to the Financial Controller, the new Senior Accountant will oversee inventory and cost of goods sold (COGS) accounting, manage end-to-end accounting for retail locations, and…
Added 16 mins ago
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Financial Analyst
Syntrace
Toronto, ON
- Full-time
- A senior team that has scaled companies before.
Added 16 mins ago
S
Business Analyst
Syntrace
Toronto, ON
- Full-time
- Strong modelling skills and comfort with data.
Added 16 mins ago
S
Data Scientist
Syntrace
Toronto, ON
- Full-time
We are now hiring a Data Scientist, based in Toronto.
Added 16 mins ago
Senior Manager, Value Realization Office - Term position
Scotiabank
Toronto, ON
Scotiabank’s Global Wealth Management (GWM) Value Realization Office is looking for a Senior Manager to join its growing Finance team. This role sits at the intersection of finance,…
Added 46 mins ago
B
Data Architect
Bevertec
Toronto, ON
- $100 to $105 CAD / hour
- Contract
Develops and implements the data architecture for application development in a complex and distributed environment, including the determination of the flow and distribution of data, the…
Added 46 mins ago
CO
Sr. Manager, Artificial Intelligence 1
City of Brampton
Brampton, ON
- Full-time
Senior executive influence. You present complex AI ideas clearly, earn credibility with senior leaders and build commitment across functions.
Added 46 mins ago
OM
Director, Audience Strategy
Omnicom Media
Toronto, ON
- Full-time
Advise senior stakeholders using data-driven insights across audience strategy, testing, and optimization.
Added 46 mins ago
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Scientifique des données sénior
EXFO
Quebec, QC
- Full-time
Le Scientifique des données sénior extrait de la valeur des données par l'analyse statistique, l'exploration, la modélisation descriptive/prédictive et la définition de métriques fiables,…
Added 46 mins ago
LB
DATA PROCESSING TECHNICIAN PRINCIPAL CLASS
Lester B. Pearson School Board (LBPSB)
Dorval, QC
- Full-time
…of corporate applications, reporting solutions, and related data…
Added 46 mins ago
TC
Inventory Analyst
Thomas Cavanagh Construction Limited
Ottawa, ON
- Full-time
Analyze inventory adjustment data across multiple locations, identify variances, and produce reports benchmarked against industry standards for presentation to senior leadership.
Added 46 mins ago
VC
Consultant
Veritas Communications
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Support campaign analysis by organizing data, identifying trends, and highlighting opportunities for optimization.
Added 46 mins ago
CD
Senior ETL Developer – Snowflake
Cloud Data Vision
Calgary, AB
- $70 to $80 CAD / hour
- Contract
We are looking for a Senior ETL Developer with strong experience in Snowflake, data engineering, and ETL development. The candidate will design scalable data pipelines, implement modern…
Added 46 mins ago
SC
Regional VP, Operations Atlantic
Sysco Canada Inc.
Halifax, NS
- Full-time
Proficiency in using advanced technology and data analytics to drive operational improvements in specialized operations.
Added 46 mins ago
SS
Senior ETL developer with Snowflake
Syncredible Solutions
Calgary, AB
- Contract
We are looking for a Senior ETL developer with Snowflake experience to serve as a technical leader and trusted advisor for business/stakeholders. This role is not just about building data…
Added 46 mins ago
CTTO - Project Manager
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Mississauga, ON · Montreal, QC
Strong cross-functional stakeholder management, particularly across Marketing, Merchandising, Loyalty, E-commerce, Data/Analytics and Technology
Added 46 mins ago
UO
Finance Analyst, Capital Financial Reporting
University of British Columbia
Vancouver, BC · UBCV | Walter C. Koerner Library (KLIB)
- $7,727.33 to $11,112 CAD / month
- Full-time
Ensures the Finance Manager, CFR and senior management are supported in strategic and operational decision making with financial information and analyses that is relevant, timely and…
Added 1 hour ago
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Senior Manager, Incident Management
CIBC
Toronto, ON
- Full-time
…management practices and protecting the client experience. As a Senior Manager, Incident Management, you’ll lead the end-to-end management of production issues, from identification and…
Added 1 hour ago
PH
Director of Marketing
Papa's Herb
Markham, ON
- Full-time
Coordinate marketing initiatives with sales, operations, supply chain, and senior management.
Added 1 hour ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
Serve as the senior finance partner to service leadership, operations, commercial teams, and Customer Success leaders, providing insight and challenge on strategic priorities, business…

CIBC

Senior Manager, Incident Management

Toronto, ON, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 9, 2026
Posting language: English
Posted: Oct 26, 2026

Original job description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you'll be doing

As a member of the Operational Excellence team, you’ll play a key role in strengthening our incident management practices and protecting the client experience. As a Senior Manager, Incident Management, you’ll lead the end-to-end management of production issues, from identification and triage through to resolution and remediation, while partnering closely with teams across Product, Business Control, Compliance, Legal, Technology, and Data Analytics. You’ll assess complex issues, analyze large data sets to identify root causes and risks, and help shape effective remediation and prevention strategies. You’ll also oversee client remediation planning and communications to ensure responses are clear, timely, and aligned with regulatory and internal standards. In addition, you’ll provide meaningful reporting and insights to senior leadership, represent supported product lines in cross-functional initiatives, and drive continuous improvement opportunities that reduce risk and improve operational effectiveness. This role also supports key non-production activities, including testing, post-implementation validation, audit requests, service continuity initiatives, and records management.

At CIBC we enable the work environment most optimal for you to thrive in your role. You'll have the flexibility to manage your work activities within a hybrid work arrangement where you'll spend 1-3 days per week on-site, while other days will be remote.

How you'll succeed

Incident management - Lead the end-to-end management of production issues by overseeing identification, triage, escalation, resolution, and post-incident follow-up to minimize disruption to clients and business operations.
Cross-functional partnership - Engage the right partners across Product, Business Control, Compliance, Legal, Technology, Data Analytics, Risk, and Audit to drive urgent, well-coordinated responses to complex issues.
Client remediation - Develop and execute client remediation strategies for incidents that impact clients, ensuring all actions are thoughtful, timely, and aligned with regulatory requirements and internal standards.
Reporting and influence - Prepare and deliver clear reporting on production issues, trends, root causes, and remediation outcomes, while providing insights that support leadership decision-making and broader business priorities.
Continuous improvement - Identify opportunities to strengthen processes, controls, and client outcomes by reviewing business requirements, process flows, and incident trends, and by leveraging automation and artificial intelligence tools where appropriate.
Operational support - Oversee business acceptance testing, post-implementation validation, audit and examination support, and the maintenance of team procedures and records in accordance with governance and records management standards.

Who you are

You can demonstrate experience in product management, incident management, and client remediation. You bring strong judgment and a proven ability to manage complex issues from assessment through resolution in a highly regulated environment.
You can demonstrate experience in driving process improvements and managing change in a complex environment. You’re comfortable navigating ambiguity, balancing multiple priorities, and implementing practical solutions that improve how work gets done.
You give meaning to data. You enjoy investigating complex problems and making sense of information. You communicate detailed information in a meaningful way.
You're digitally savvy. You seek out innovative solutions and embrace evolving technologies. You can easily adapt to new tools and trends.
Your influence makes a difference. You know that relationships and networks are essential to success. You inspire outcomes by sharing your expertise.
You are a caring and accountable leader. You have experience developing and implementing strategic team goals. You have experience coaching employees and inspiring successful team performance.
You live your values. You bring high standards, genuine care to your relationships, and want to grow with an employer that shares your values and brings out your best.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential.

We work to recognize you in meaningful, personalized ways including a competitive compensation, a banking benefit*, wellbeing support and additional offers such as employee and family assistance programs and MomentMakers, our social, points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

*Subject to program terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit
We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).
We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Expected End Date

2026-11-17

Job Location

Toronto-81 Bay, 25th Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Analytical Thinking, Data Analysis, Leadership, Market Research, Product Analysis, Product Development, Product Management, Product Planning, Product Pricing, Strategic Objectives

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More about this job

Responsibilities

Lead production incidents from identification and triage through resolution, remediation, and follow-up, coordinating with cross-functional partners to protect clients and business operations. Oversee client remediation, leadership reporting, continuous improvement, testing and validation, audit support, and governance and records management activities.

Requirements

The role calls for experience in product management, incident management, and client remediation, along with strong judgment and the ability to resolve complex issues in a regulated environment. Candidates should also bring process improvement and change management experience, data analysis and communication skills, and a track record of setting team goals, coaching employees, and leading performance.

Skills

Analytical Thinking
Data Analysis
Leadership
Market Research
Product Analysis
Product Development
Product Management
Product Planning
Product Pricing
Strategic Objectives
Incident Management
Client Remediation
Root Cause Analysis
Cross-Functional Collaboration
Process Improvement
Change Management

Benefits

Competitive Compensation
Banking Benefits
Wellbeing Support
Employee and Family Assistance Programs
Employee Recognition Program

Visa sponsorship

Not detected in the job text

Keywords

Incident Management
Production Issues
Issue Triage
Escalation
Root Cause Analysis
Client Remediation
Regulatory Requirements
Operational Excellence
Business Control
Compliance
Risk Management
Audit Support
Data Analytics
Leadership Reporting
Process Improvement
Change Management
Business Acceptance Testing
Service Continuity
Records Management
Governance
Automation
Artificial Intelligence
Product Management
Cross-Functional Collaboration

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