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Added 8 mins ago
A
Client Service Representative - Cardston (12 Months Term)
ATB
Cardston, AB
- Full-time
…truly thrive. Our Leader DNA model sets the standard for how we lead people, drive business performance, and shape a dynamic future. This is the place for purpose-driven individuals ready…
Added 8 mins ago
A
Client Service Representative - Sherwood Park Wye Garden
ATB
Sherwood Park, AB
- Full-time
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Added 23 mins ago
BM
Brand Ambassador - Plinko
Brand Momentum
Hamilton, ON
- Part-time
The Team Lead will be responsible for overseeing a team of Brand Ambassadors, coordinating daily operations, assigning tasks, managing schedules and breaks, and ensuring the event is…
Added 23 mins ago
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Head of Operations - Service Delivery
Calliere
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- Full-time
Experience 5 to 12 years in operations, including 3+ years leading a high-volume service delivery team
Added 37 mins ago
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Brantford, ON
- Full-time
Our client, an established manufacturing organization, is seeking a hands-on Production/Operations Supervisor to lead its day shift operations. This position will provide day-to-day…
Added 37 mins ago
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$80,000-$100,000 base salary, depending on experience
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Microsoft Dynamics 365 Finance Functional Consultant – D365 F&O | Manufacturing (35742)
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Our client, an established manufacturing organization, is seeking an experienced Microsoft Dynamics 365 Finance Functional Consultant to provide hands-on support during an active Dynamics…
Added 52 mins ago
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Added 1 hour ago
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Toronto, ON
- Full-time
Lead risk and hazard management activities, including hazard logs, FMECA and risk analysis, support safety certification and regulatory processes, and oversee technical submittals and…
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KYC Senoir Manager
TEKsystems
Toronto, ON
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5+ years of progressive AML/KYC and Client Lifecycle Management experience.
Added 1 hour ago
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Sales Support Specialist
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Toronto, ON
- Full-time
…reports to track sales metrics, including sales conversion rates, lead generation, pipeline health, and revenue growth. Identify areas for process improvements through data insights and…
Added 1 hour ago
RP
Senior Accountant
RECRUITMENT PARTNERS INC.
Calgary, AB
- Full-time
…of our team of consultants, who come with practical business experience, a strong network of professional contacts, and are focused on what is best for both clients and candidates. We will…
Added 1 hour ago
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Property Services Coordinator
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- Full-time
Primary point of contact with various service providers and shares responsibility for the timely resolution of all client requests pertaining to property services.
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Senior Procurement Specialist, Corporate Services
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Calgary, AB
- Contract
…of our team of consultants, who come with practical business experience, a strong network of professional contacts, and are focused on what is best for both clients and candidates. We will…
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- Full-time
Our client is seeking a Senior Accountant to join a growing finance team supporting multiple operating divisions. This role is responsible for leading month‑end close activities, preparing…
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Experience as a developer, tech lead, engineering manager, or product owner.
Added 1 hour ago
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Senior Project Manager (Water / Wastewater Construction)
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The Senior Project Manager is Maple Reinders designated representative to the Owner/Client. The morals, ethics and standards of the company and its employees are to be reflected. The…
Added 1 hour ago
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Property Services Coordinator
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Laval, QC
- Full-time
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Project Manager (Water / Wastewater Construction)
Maple Reinders
Burnaby, BC
- $100,000 to $125,000 CAD / year
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Assist in business development activities in the local market to build long term client relationships
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Operations Supervisor
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Lead, motivate and develop direct reports utilizing Job Task Observations (JTO’s), Vital 9s and Hazard Assessments to reinforce or correct specific behaviors
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MT
Manager, Internal Communications
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Montreal, QC
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…stakeholders. It is also a driver of a high-performance employee experience that correlates to increased culture, retention and…
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Associate Creative Director
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We're partnering with a creative agency seeking an Associate Creative Director to lead innovative, culturally relevant work for a high-profile retail account.
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Solution Architecture Services
Affinity
AB · Edmonton, AB
- Contract
On behalf of our public-sector client, Affinity is seeking a Solution Architecture Services to work on an in-flight agile cloud software development project, taking responsibility for the…
Added 1 hour ago
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Senior Human Resources Generalist
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CIBC

Senior Manager, Vendor Management

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 18, 2026
Experience: You demonstrate experience in vendor management with at least 5+ years experience; managing key strategic suppliers.
Posting language: English
Posted: Nov 9, 2026

Original job description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you'll be doing

The Senior Vendor Manager will be part of the Contact Centre Risk and Control Governance team and will be responsible for building and managing relationships with core suppliers who supply the digital authentication services, ensuring they meet or exceed their contractual obligations. As a Senior Vendor Manager, you will play a key leadership role in building and evolving the vendor management discipline within the Contact Centres and managing all aspects of the vendor relationship. You will support and manage the delivery of vendor services on behalf of the Contact Centres. You will be viewed as an expert in the vendor relationship and will be responsible for managing the vendor contract and amendments. You will actively monitor, report and manage the vendor performance, oversee the vendor financials and invoicing process and lead regular governance meetings. You will work with the vendor and key partners on issue discovery and resolution as well as drive positive change by articulating clear deliverables and driving successful change management.

At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote.

How you’ll succeed

Problem solving - Proactively identify strategic opportunities and support the development of outsourcing project plans and business cases. Lead a cross-functional team in diagnosing current state gaps, performing comprehensive analysis of potential opportunities, and preparing and presenting compelling strategic recommendations that have measurable impact.
Partnership and Collaboration – Passionate about working in diverse teams and using strategic influencing skills to drive the collective success of the group. Partner and collaborate with individuals across several departments through agile sprints to meet requirements and definition of done.
Research and Due Diligence – Perform research to evaluate potential opportunities and ensure the team has robust competitive intelligence and strong awareness of trends, industry developments, client needs and regulatory changes. Assist with due diligence and project management on strategic initiatives.
Organization and Analysis - High degree of initiative, self-organization, and self-management skills combined with strong ability to review data and conduct analysis.
Stakeholder Management - Ability to establish and maintain stakeholder and sponsor relationships with internal partners and third party service providers.

Who you are

You demonstrate experience in vendor management with at least 5+ years experience; managing key strategic suppliers.
You look beyond the moment. You make decisions and take actions that will make a difference today and tomorrow. You proactively seek new opportunities to define what's possible.
You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do.
Your influence makes an impact. You know that relationships and networks are essential to success. You inspire outcomes by making yourself heard.
You embrace and champion change. You'll continuously evolve your thinking and the way you work in order to deliver your best.
You live your values. You bring high standards, genuine care to your relationships, and want to grow with an employer that shares your values and brings out your best.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).
We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-81 Bay, 18th Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Analytical Thinking, Budget Processes, Client Service, Contract Performance Management, Corporate Services, Management Reporting, Procurement Services, Team Management, Vendor Contract Negotiations, Vendor Relationships

Apply About employer

More about this job

Responsibilities

The Senior Manager of Vendor Management is responsible for overseeing vendor relationships and ensuring optimal service delivery. They will lead contract negotiations and manage performance metrics to align with organizational goals.

Requirements

The role requires significant experience in vendor management and strategic procurement processes. Candidates must demonstrate strong leadership skills and the ability to manage complex stakeholder relationships.

Skills

Vendor Management
Strategic Sourcing
Contract Negotiation
Relationship Management
Procurement
Supply Chain Management
Risk Management
Performance Management
Budgeting
Stakeholder Management

Visa sponsorship

Not detected in the job text

Keywords

Vendor Management
Strategic Sourcing
Contract Negotiation
Procurement
Supply Chain
Risk Management
Performance Metrics
Stakeholder Management
Vendor Relations
Operations Management

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