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Added 17 days ago
BC
Cloud Architect
BrainRidge Consulting
Toronto, ON
- Full-time
Proven experience architecting, designing, and implementing high-volume, high-availability cloud applications with a high degree of automation
Added 17 days ago
Co-op/Intern/Temp (12-16 mo) - AI-Enabled Automation Engineering (Industrial Software Development)
Spartan Controls Ltd.
Calgary, AB
Spartan is committed to creating a sustainable modern world with innovative automation. Our focus is Customer Outcomes. By leveraging applied automation we assist customers improving their…
Added 17 days ago
BE
Senior Developer
BC Energy Regulator
Victoria, BC
- Full-time
The Senior Developer (Developer) is the senior technical specialist within the software development team, providing technical leadership for the design, development, integration, and…
Added 17 days ago
A
Linux Development Engineer - eLxr Distribution
Aptiv
Ottawa, ON
- Full-time
Programming experience with Python, Go, Bash, C, or C++.
Added 17 days ago
II
Lead Data Engineer
Ipsos in Canada
Vancouver, BC
- Full-time
…full-service research organization for four consecutive years. With over 75 different data-driven solutions, and presence in 90 markets, Ipsos brings together research, implementation,…
Added 17 days ago
L
Senior BI Platform Operations Engineer
Luxoft
Toronto, ON
- Full-time
…AI-assisted analytics, and cloud infrastructure layers and working with engineering teams to maintain a reliable and stable production…
Added 17 days ago
GV
Spécialiste digitalisation et configuration produit (Plateforme Genesis) / Product data specialist (Platform PLM Genesis)
GE Vernova
La Prairie, QC
- Full-time
Proficiency in SQL and Python for data automation and pipeline development.
Added 17 days ago
TC
Sr Python - Java Developer
Tata Consultancy Services
Toronto, ON
- $90,000 to $120,000 CAD / year
- Full-time
…clients, investors, employees, and the communities it serves. With a highly skilled workforce supporting customers from coast to coast, TCS has consistently been recognized as a Top…
Added 17 days ago
Developer Experience Engineer, AWS Developer Experience
Amazon
Vancouver, BC
We are looking for a Developer Experience Engineer to shape what great agent-driven development looks like on AWS. You will build with agents across AWS services, find the friction, and…
Added 17 days ago
SL
AI Engineer (Digital, AI and Transformation)
Singapore Land Authority (SLA)
SK
- Full-time
Strong programming skills, particularly Python, with experience developing AI or automation solutions.
Added 17 days ago
L
Senior Python Developer with PySpark and AWS
Luxoft
Toronto, ON
- Full-time
Advanced proficiency in Python Core and PySpark, with over 8 years of hands-on experience.
Added 17 days ago
SoC Intern - Digital Design (Canada)
Tenstorrent Unlisted/Referral Jobs
Toronto, ON
…performance expectations, ease of use, and cost efficiency. With AI redefining the computing paradigm, solutions must evolve to unify innovations in software models, compilers, platforms,…
Added 17 days ago
P
Intermediate Software Engineer
PointClickCare
Mississauga, ON
- Full-time
At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held,…
Added 17 days ago
R
Test Engineer - Laser Device Characterization & Automation
Ranovus
Ottawa, ON
- Full-time
This role will also involve developing test apparatus, implementing test automation using Python, and creating automated visual inspection processes to support product development and…
Added 17 days ago
Senior ASIC Design Engineer - DSP/Analog/SerDes
Celero Communications, Inc.
Ottawa, ON
Experience with MATLAB, Python, Tcl, or other modeling and automation tools.
Added 17 days ago
T
Market Risk Manager, Trading Market Risk Stress Testing & Scenario Design (5111)
TD
Toronto, ON
- Full-time
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Added 17 days ago
C
Senior Production Application Support Analyst
CIBC
Toronto, ON
- Full-time
Utilizing Tools - experience working with ServiceNow application and ServiceNow Administrator certification is a must along with a good understanding of configuration management database…
Added 17 days ago
AI
Senior Forward Deployed AI Engineer (Python, Data & GenAI)
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Toronto, ON
- Full-time
…development, and client-facing consulting. You will work closely with business users, subject matter experts, product owners, and engineering teams to understand complex workflows, rapidly…
Added 17 days ago
TC
Technical Architect
Tata Consultancy Services
Toronto, ON
- $90,000 to $100,000 CAD / year
- Full-time
We are seeking a Technical Architect / Senior Developer – RPA & Automation to design, develop, maintain, and enhance enterprise automation solutions. The role will focus on UiPath,…
Added 17 days ago
PT
Senior Data Engineer – Capital Markets
Precision Technologies
Mississauga, ON
- Contract
Python / PySpark - ETL/ELT pipelines, large-scale data processing, data validation, and automation
Added 17 days ago
SM
Business Systems Analyst
Smartrend Manufacturing Group
Winnipeg, MB
- $70,000 to $90,000 CAD / year
- Full-time
Experience in software development and the software development life cycle (SDLC), with practical programming or scripting skills in Python, PowerShell, JavaScript, or a similar language.
Added 17 days ago
HP
Senior Technical Support Operations Lead
Hewlett Packard Enterprise
Toronto, ON · Mississauga, ON
- $172,000 to $222,000 CAD / year
- Full-time
…encouraged to apply.This role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE…
Added 17 days ago
FS
Embedded Software Designer
Fidus Systems
Remote, Canada
- Full-time
- Remote
Fidus is a global high-tech design firm headquartered in Ottawa, with additional design centres in Kitchener-Waterloo and San Jose. We specialize in leading-edge electronic product…
Added 17 days ago
FS
Embedded Software Designer
Fidus Systems
Canada
- Full-time
Fidus is a global high-tech design firm headquartered in Ottawa, with additional design centres in Kitchener-Waterloo and San Jose. We specialize in leading-edge electronic product…
Added 17 days ago
T
Market Risk Manager, Trading Market Risk Stress Testing & Scenario Design (5111)
TD
Toronto, ON
- Full-time
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

CIBC

Senior Production Application Support Analyst

Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Experience: You have 5+ years of experience ITSM, CMDB, MID servers, Basic scripting knowledge with Python, Javascript.
Posting language: English
Posted: Oct 21, 2026

Original job description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you'll be doing

The Senior Production Support Analyst role performs tasks of technical depth and breadth, to ensure the maximization of operational efficiency. The Technical Systems Analyst provides business support relative to the development, analysis and identification of process changes or system enhancements. The role uses judgement and autonomy on day to day tasks, providing operational support for projects after implementation including problem resolution and recommendations to ensure ongoing success. The role proactively addresses problems within the scope of responsibility and identifies areas for possible improvements. You will also be responsible for maintaining the production applications and day-to-day operational activities, manage escalations and modify established procedures / approaches to suit specific situations including 24 x 7 support and coordination of recovery efforts.

At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

How you’ll succeed

Utilizing Tools - experience working with ServiceNow application and ServiceNow Administrator certification is a must along with a good understanding of configuration management database (CMDB) and CIs. Also, a good command of JavaScript, Python language is an asset. Familiar with using JIRA/Confluence application, MS Teams, exposure to working in an Agile work environment.
Analytical investigation – strong data analytic skills and experience with a technical aptitude for scripting and automation. Demonstrate a high level of understanding in ITSM applications. Experience working closely with the ServiceNow application and modules within, including CMDB is a must have skill. Investigate hard to solve problems, make sense of information and provide recommendations for long term solutions with an aim towards increasing client satisfaction. You'll thrive in this environment if you are motivated in your ability to communicate detailed information in a meaningful way.
Troubleshooting skills - proficient in troubleshooting issues with data feeds, infrastructure components, assets related to hardware and software in a CMDB, DevSecOPs proficiency. Previous exposure working within a CMDB environment is an asset. Research, maintain, and recommend updates to written documentation. Interact with clients to provide updates to issues or requests with the team. Escalate issues that cannot be resolved with developers and architects as required.

Process Improvement skills – skills and knowledge on process improvement strategies, ability to come up with new ideas to improve existing processes within the operational support team, including bi-annual CI verification attestation to application owners.

Who you are

You can demonstrate experience. You have 5+ years of experience ITSM, CMDB, MID servers, Basic scripting knowledge with Python, Javascript. You have skills in interpreting information received from users related to CI records and ServiceNow when issues are escalated. Identifying gaps in existing problem resolution process to improve operational efficiencies. Determining solutions outside set procedure when a set procedure is not working, and providing high-level expertise for extensive troubleshooting.
You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do.
You look beyond the moment. You make choices and take actions that will make a difference today and tomorrow. You proactively seek new opportunities to define what's possible.
You know that details matter. You notice things that others don't. Your critical thinking skills help to inform your decision making.
You live your values. You bring high standards, genuine care to your relationships, and want to grow with an employer that shares your values and brings out your best.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).
We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-81 Bay, 14th Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Analytical Thinking, Business Requirements, Business Systems Analysis, IT Process Improvement, Mentoring Staff, Operational Efficiency, Service Delivery, Solutions Design, System Applications, Technical Knowledge

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More about this job

Responsibilities

The Senior Production Support Analyst maintains production applications and manages day-to-day operational activities to ensure system efficiency. This role involves troubleshooting complex issues, coordinating recovery efforts, and identifying process improvements to enhance operational performance.

Requirements

Candidates must have 5+ years of experience in ITSM, CMDB, and MID servers, along with proficiency in Python and JavaScript. A ServiceNow Administrator certification and strong analytical investigation skills are required for this position.

Skills

ServiceNow
CMDB
Python
JavaScript
ITSM
JIRA
Confluence
Agile
Data analytics
Scripting
Automation
Troubleshooting
DevSecOps
Process improvement
Technical systems analysis
Operational support

Benefits

Competitive salary
Incentive pay
Banking benefits
Benefits program
Defined benefit pension plan
Employee share purchase plan
Vacation offering
Wellbeing support
MomentMakers recognition program
Purpose Day

Visa sponsorship

Not detected in the job text

Keywords

ServiceNow
CMDB
Python
JavaScript
ITSM
JIRA
Confluence
Agile
DevSecOps
Operational efficiency
Technical systems analysis
Scripting
Automation
Troubleshooting
Process improvement
Infrastructure
Data feeds
Banking
Production support
System enhancements

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