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Added 1 day ago
CS
AI & Automation Solutions Specialist
CAA Saskatchewan
Regina, SK
- Full-time
We are seeking an innovative AI & Automation Solutions Specialist to help advance AI and automation across CAA Saskatchewan. Working with teams throughout the organization, you’ll identify…
Added 1 day ago
BT
SR&ED Costing Manager
Baker Tilly Canada
Windsor, ON
- Full-time
…strong relationships. From audit and tax to consulting and specialist advisory services, we help clients navigate complexity and seize opportunity with…
Added 1 day ago
TU
Program Specialist, Extracurricular and Extended Learning
The University of British Columbia
Vancouver, BC
- $33.07 to $35.61 CAD / hour
- Part-time
The Program Specialist, Extracurricular and Extended Learning, will contribute to the planning and execution of programmatic, administrative, marketing and business development (recruiting)…
Added 1 day ago
CG
Sr. Logistics Support Specialist
Calian Group
Gatineau, QC
- Full-time
Calian is seeking a Senior Integrated Logistics Support (ILS) Specialist to assist our client in the planning, implementation, and oversight of key In-Service Support (ISS) initiatives for…
Added 1 day ago
C
Senior specialist, Client Support - Bilingual
CIBC
Toronto, ON
- Full-time
…responsibilities to Business Banking products customers. As a Sr. Specialist, Client Support, you are responsible for acting as a key inbound point of contact for Business Banking clients…
Added 1 day ago
CC
Sr. Specialist, Operational Excellence
Cameco Corporation
SK · Saskatchewan, Canada
- Full-time
…supporting site strategic plans, the Operational Excellence Specialist will work with the site management team and the corporate Operational Excellence department to apply and coordinate…
Added 1 day ago
UO
Program Specialist, Extracurricular and Extended Learning
University of British Columbia
Vancouver, BC · UBCV | AERL (Aquatic Ecosystems Research Laboratory) (AERL)
- $33.07 to $35.61 CAD / hour
- Part-time
The Program Specialist, Extracurricular and Extended Learning, will contribute to the planning and execution of programmatic, administrative, marketing and business development (recruiting)…
Added 1 day ago
A
Concepteur logiciel Sr (Java AWS)
Astek
Montreal, QC · Greater Montreal Metropolitan Area
- Contract
Added 1 day ago
A
Scrum Master Sr / Coordination Livraison - Livraison Technologique Cybercrimes
Astek
Montreal, QC · Greater Montreal Metropolitan Area
- Contract
Added 2 days ago
S
Tax Specialist III
Seaspan
North Vancouver, BC
- Full-time
Reporting to the Director, Taxation, the Tax Specialist III is responsible for assisting with all of the company’s tax requirements. This includes supporting the establishment and…
Added 2 days ago
A
Sr. Fleet Coordinator
Airswift
Calgary, AB
- Contract
Airswift is seeking a Sr. Fleet Coordinator/ Fleet Specialist to work with one of our Midstream clients in Calgary or Edmonton, AB, on a 1-year contract.
Added 2 days ago
BT
IT & Innovation Consultant, SR&ED
Baker Tilly Canada
Windsor, ON
- Full-time
…strong relationships. From audit and tax to consulting and specialist advisory services, we help clients navigate complexity and seize opportunity with…
Added 2 days ago
HA
Sr. Strategic Sourcing Specialist
Honeywell Aerospace
Mississauga, ON
- Full-time
…process within the business, as well as supporting customer program health. You will execute the vision and goals for your Materials procurement function, manage the processes to achieve…
Added 3 days ago
K
Billing Specialist, Global Mobility Services
KPMG
Vaughan, ON · ON · Toronto, Ontario
- Full-time
Finalize and approve bills within SAP for Partners that have delegated this task to the Billing Specialist
Added 3 days ago
KC
Billing Specialist, Global Mobility Services
KPMG Canada
Vaughan, ON
- Full-time
Finalize and approve bills within SAP for Partners that have delegated this task to the Billing Specialist
Added 3 days ago
KC
Billing Specialist, Global Mobility Services
KPMG Canada
Toronto, ON
- Full-time
Finalize and approve bills within SAP for Partners that have delegated this task to the Billing Specialist
Added 3 days ago
HA
Sr Advanced Engineering Support Specialist
Honeywell Aerospace
Ottawa, ON · Kanata, ON
- Part-time
As a Sr Advanced Engineering Support Specialist here at Honeywell, you will play a critical role in providing advanced engineering support for various projects and initiatives. You will…
Added 3 days ago
HE
Functional Safety Engineer/Verification and Validation
Hepburn Engineering Inc.
Toronto, ON · Etobicoke, ON
- Full-time
…member of the Engineering team, the Functional Safety Engineer / Specialist will collaborate cross-functionally with the Sr. Functional Safety Manager and domain experts to ensure delivery…
Added 3 days ago
H
Sr Program Specialist - P3 Facility Management
Honeywell
Markham, ON
- Full-time
As a Sr Program Specialist you will leverage your project management and organizational skills to oversee various business projects aimed at driving sales growth. Your efforts will…
Added 4 days ago
CC
Sr. Specialist, Relay for Life Youth
Canadian Cancer Society
Toronto, ON
- Full-time
Reporting to Manager of Relay for Life Youth (RFLY), Signature Programs, the Relay for Life Youth Sr. Specialist will assist in leading growth and expansion of Relay for Life Youth by…
Added 4 days ago
Sr. Product Marketing Specialist
SiTime Corporation
Canada
Join as a Senior Product Marketing Specialist to expand strategic customer partnerships, uncover new product opportunities, and win critical designs. You'll work closely with customers and…
Added 4 days ago
CC
Sr. Specialist, Relay for Life Youth
Canadian Cancer Society
Toronto, ON
- Full-time
Reporting to Manager of Relay for Life Youth (RFLY), Signature Programs, the Relay for Life Youth Sr. Specialist will assist in leading growth and expansion of Relay for Life Youth by…
Added 4 days ago
K
Contract Specialist
KPMG
Calgary, AB · AB · Lethbridge, AB · Abbotsford, BC · Burnaby, BC · Chilliwack, BC · Fort St. John, BC · Kamloops, BC · Kelowna, BC · Langley (District), BC · Prince George, BC · Quesnel, BC · Vancouver, BC · Vanderhoof, BC · Vernon, BC · Victoria, BC · Winnipeg, MB · Fredericton, NB · Moncton, NB · St. John's, NL · Halifax, NS · Hamilton, ON · Kingston, ON · London, ON · North Bay, ON · Oakville, ON · Ottawa, ON · Parry Sound, ON · Sault Ste. Marie, ON · St. Catharines, ON · Sudbury, ON · Toronto, ON · Vaughan, ON · Waterloo, ON · Windsor, ON · ON · Boisbriand, QC · Brossard, QC · Laval, QC · Mont-Royal, QC · Quebec, QC · Regina, SK · Saskatoon, SK · Langley, British Columbia · Edmonton, Alberta · Kanata, Ontario · Mount Royal, Quebec
- Full-time
Reporting to the National Leader of the Contract Labour Office (CLO), the CLO Specialist will execute processes related to external resources – during the initial setup, while on contract,…
Added 5 days ago
Senior Specialist, Systems Engineering
L3Harris Technologies
Ottawa, ON
Job Title: Senior Specialist, Systems Engineering - Internal Communication Systems
Added 5 days ago
Senior Logistics Specialist
HelloFresh
Toronto, ON
As a Sr Logistics Specialist, you will navigate comprehensive North American logistics operations, optimize the logistics network and oversee the performance and management of the inbound…

CIBC

Senior specialist, Client Support - Bilingual

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Oct 30, 2026
Posting language: English
Posted: Oct 23, 2026

Original job description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you’ll be doing

As a member of our Business Client Centre, you’ll be accountable to ensure the successful delivery of a high standard of service while upholding compliance to internal controls and procedures within the functional assigned responsibilities to Business Banking products customers. As a Sr. Specialist, Client Support, you are responsible for acting as a key inbound point of contact for Business Banking clients to respond to basic client account inquiries and initiate basic service transactions. The role follows detailed instructions and documented client identification and authorization procedures to confirm and document service request details for all client activities. The Sr. Specialist, Client Support is responsible for providing timely and detailed information and assistance with problem investigation and resolution or escalating complex matters in compliance with regulatory requirements and organizational policies and procedures. The role uses judgement regarding priorities and approaches to identify improvements that resolve ongoing service challenges and enhance the client experience.

Please note - Our team opens from Monday to Friday 7AM-8 PM EST. We’d like for you to be available and flexible between these hours.

At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview

How you’ll succeed

Client Engagement – Perform implementation and/or client support tasks relative to the Business Banking products. Conduct walkthroughs on CMO platform and assist with taking inbound and outbound calls to help resolve client issues.
Business Development - On behalf of clients, liaise with internal business partners and external financial institutions for tracing of funds processed through Business Banking products supported by the Business Contact Centre (BCC). Reconcile and perform monthly independent balances on suspense accounts. Ensure the successful delivery of a high standard of service while upholding compliance with internal controls and procedures within functional assigned responsibilities.
Operational Support - Perform several operational tasks relative to the daily and monthly processing Business Banking products and application services and taking appropriate action according to established procedures. Ensure all mandatory documentation such as Product Legal Agreements and signed Payment Product Settlement Limit documentation with supporting evidence of credit existence are received prior to proceeding with implementation. Reconcile and perform monthly independent balances on suspense accounts. Ensure the successful delivery of a high standard of service while upholding compliance with internal controls and procedures within functional assigned responsibilities.

Who you are

You're passionate about people. You find meaning in relationships and surround yourself with a diverse network of partners. You connect with others through respect and authenticity.
Your influence makes a difference. You know that relationships and networks are essential to success. You inspire outcomes by sharing your expertise.
You understand that success is in the details. You notice things that others do not. Your critical thinking skills help to inform your decision making.
You engage with your heart and mind. You care about people and understand different perspectives. You listen and learn from the experiences of others.
You live your values. You bring high standards, genuine care to your relationships, and want to grow with an employer that shares your values and brings out your best.
You're fluent in French and English to support business operations outside of Quebec, Canada.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).
We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-141 Bay, 22nd Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Active Listening, Client Service, Customer Experience (CX), Internal Controls, Interpersonal Communication, Operational Efficiency, Service Improvement, Work Collaboratively

Apply About employer

More about this job

Responsibilities

The Senior Specialist acts as a primary point of contact for business banking clients to resolve inquiries, initiate transactions, and investigate service issues. They are also responsible for performing operational tasks, reconciling accounts, and ensuring compliance with internal controls and regulatory requirements.

Requirements

Candidates must be fluent in both French and English and possess strong critical thinking and interpersonal skills. The role requires the ability to follow detailed instructions and maintain high standards of service while working within a business banking environment.

Skills

Active listening
Client service
Customer experience
Internal controls
Interpersonal communication
Operational efficiency
Service improvement
Collaboration
Critical thinking
Problem investigation
Regulatory compliance
Business banking
Financial reconciliation
Bilingualism

Benefits

Competitive salary
Incentive pay
Banking benefits
Benefits program
Defined benefit pension plan
Employee share purchase plan
Vacation offering
Wellbeing support
MomentMakers recognition program
Purpose Day

Visa sponsorship

Not detected in the job text

Keywords

Business Banking
Client Support
Compliance
Internal Controls
Account Reconciliation
Financial Services
Operational Support
Bilingual
Customer Service
Problem Resolution
Regulatory Requirements
Business Development
Transaction Processing
Client Engagement
Banking Operations

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