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Added 15 hours ago
K
Assistant Store Manager - West Edmonton Mall
Knix
AB · Edmonton, AB
- $55,000 to $60,000 CAD / year
- Full-time
Proven experience as a senior retail leader in an upscale, premium, or fashion-forward brand, with a strong balance of people leadership and business acumen to drive results.
Added 21 hours ago
B
Operational Technology Cybersecurity Lead
BGIS
Toronto, ON
- Full-time
BGIS is seeking an Operational Technology (OT) Cybersecurity Lead to champion cybersecurity governance, risk management and operational security for client-facing Smart Building and OT…
Added 1 day ago
BT
Senior Manager, Small Business Services
Baker Tilly Canada
Winnipeg, MB
- Full-time
We are looking for a full-time, permanent Senior Manager to lead our small business practice in Winnipeg, Manitoba. This role suits an experienced small business practitioner who knows…
Added 1 day ago
A
Hearing Instrument Specialist or Audiologist
Amplifon
Courtice, ON
- Full-time
…and providing personalized consultations. Reporting to the Senior Area Manager, you will lead sales of hearing aids and accessories while educating the community on the importance of…
Added 1 day ago
AC
Finance Manager
Aston Carter
AB · Edmonton, Alberta
- $100,000 to $115,000 CAD / year
- Full-time
Our client is seeking an experienced finance leader to drive strategic finance initiatives, operational excellence, and business transformation. This role combines financial leadership,…
Added 1 day ago
TS
Senior Applied Machine Learning Scientist, Generative AI Model Validation ATH# 5480
TD Securities
Montreal, QC
- Full-time
…models developed and used across the enterprise (e.g., Fraud, Retail Credit Risk, Marketing, NLP, TD Wealth, TD Asset Management, Treasury Balance Sheet Management, TD Insurance, TD…
Added 1 day ago
OR
Field Sales Team Lead - Calgary & Surrounding Area
OSL Retail Services Inc
Calgary, AB
- Other
…provider. To that end we are looking to recruit a Field Sales Team Lead to help support this new client partnership. This is truly a fantastic opportunity to work with an incredible global…
Added 1 day ago
BB
Représentant(e) principal(e) des services techniques en magasin / Senior Store Technical Service Representative
Best Buy Canada
NS
- Full-time
Join us and grow your career with our retail team as a senior store technical service representative.
Added 1 day ago
T
Senior Applied Machine Learning Scientist, Generative AI Model Validation ATH# 5480
TD
Toronto, ON · Montreal, QC
- Full-time
…models developed and used across the enterprise (e.g., Fraud, Retail Credit Risk, Marketing, NLP, TD Wealth, TD Asset Management, Treasury Balance Sheet Management, TD Insurance, TD…
Added 1 day ago
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Sr. Client Engagement Associate
CIBC
Wetaskiwin, AB
- Full-time
…clients as they manage their day-to-day banking needs. As a Senior Client Engagement Associate, you'll lead by example in delivering exceptional client experiences while mentoring and…
Added 1 day ago
QM
Responsable de compte - commerce électronique / Account Lead E-Commerce
Quantum Management Services Ltd.
Montreal, QC
- $60,000 CAD / year
- Full-time
Our client, a growing and innovative consumer products company, is seeking an Account Lead, E-Commerce to manage and expand key online accounts across Canada and the United States.
Added 1 day ago
TI
Director, PMO Transformation Programs, Segmentation
TekStaff IT Solutions
Toronto, ON
- Contract
Executive Stakeholder Management & Steering Committee Leadership; Lead effective engagement with senior stakeholders and executives across Canadian Banking to drive alignment,…
Added 2 days ago
BE
Senior Electrical Project Manager
BFG Enterprise Services
Markham, ON
- $100,000 to $120,000 CAD / year
- Full-time
Lead a portfolio of electrical projects from award through close-out, including new builds, renovations, retrofits and national multi-site rollout programs in retail and commercial…
Added 2 days ago
FI
Program Director - PMO Transformation, Segmentation
FP Inc.
Toronto, ON
- $110 to $128 CAD / hour
- Contract
Executive Stakeholder Management & Steering Committee Leadership; Lead effective engagement with senior stakeholders and executives across Canadian Banking to drive alignment,…
Added 2 days ago
RG
Senior Plumbing Engineer
rybka Group
Toronto, ON · North York, ON
- $100,000 to $130,000 CAD / year
- Full-time
rybka is growing its plumbing practice and is looking for a Senior Plumbing Engineer to lead design on retail, institutional, and K–12 school projects. This role has a defined path to…
Added 2 days ago
CC
Senior Copywriter
Cheil Canada
Mississauga, ON
- $70,000 to $80,000 CAD / year
- Contract
As a senior member of the creative team, you'll work closely with the Creative Director, Art Directors, Designers, and cross-functional partners to develop compelling ideas and high-quality…
Added 2 days ago
ES
Software Engineering Team Lead
Exchange Solutions
Toronto, ON · Greater Toronto Area, Canada
- Full-time
As a Team Lead at Exchange Solutions, you are the senior hands-on engineer on your team, delivering a product area of our platform. You set the technical standard in the code your team…
Added 2 days ago
FI
Delivery Lead, Commercial & Business Banking
FP Inc.
Toronto, ON
- $110 to $128 CAD / hour
- Contract
Champions a client-focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
Added 2 days ago
TS
Director, Digital
Talk Shop
Vancouver, BC
- Full-time
Lead integrated social and digital strategies across key national accounts, serving as senior strategic counsel and day-to-day client lead
Added 2 days ago
B
Mortgage Specialist
BMO
Delta, BC · Tsawwassen, BC
- Full-time
…national partnerships and/or creates local partnerships to lead discussions about home financing…
Added 2 days ago
B
Mortgage Specialist
BMO
Delta, BC
- Full-time
…national partnerships and/or creates local partnerships to lead discussions about home financing…
Added 2 days ago
Store Manager - Floating Position Saskatoon
Laura Canada
Saskatoon, SK
Privately owned and based in Laval, Quebec, with a strong vision for innovation and optimizing the employee and client experiences, we continue to help generations of Canadian women to look…
Added 2 days ago
R&
Vendor Manager IV
Robertson & Company Ltd.
Mississauga, ON
- Contract
Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management,…
Added 2 days ago
IM
Senior Project Manager
ICON Media Communications Inc.
Markham, ON
- $80,000 to $90,000 CAD / year
- Full-time
We are looking for a Senior Project Manager in our Media Division. He or she will be responsible for leading multiple high priority, complex, long-term projects and programs. You will…
Added 2 days ago
SC
Vice President, Food Marketing & Offer Development (70309772)
Sodexo Canada Ltd
Toronto, ON
- Full-time
Lead localization and deployment of global programs and brands, including Kitchen Works and Modern Recipe, and optimize partnerships with external retail brands

CIBC

Sr. Client Engagement Associate

Wetaskiwin, AB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Oct 30, 2026
Posting language: English
Posted: Oct 23, 2026

Original job description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you'll be doing

As a member of the Personal and Business Banking Team, you’ll use your expertise in financial services products and customer service to help clients as they manage their day-to-day banking needs. As a Senior Client Engagement Associate, you'll lead by example in delivering exceptional client experiences while mentoring and supporting the Client Engagement Associate team. Whether it’s taking the lead to answer questions, assisting with transactions, or proactively connecting clients with the right team members, you’ll be the first line of support as clients work towards their financial goals. You will also provide guidance on complex transactions or client issues, combining strong client service with operational leadership to strengthen relationships, develop the team, and help make our clients' ambitions a reality.

You’re flexible to work our banking centre hours which may include evenings and weekends. To help deliver a great client experience, you’re flexible to work at multiple banking centres within a reasonable travel distance.

At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, you’ll be on-site full-time.

How you’ll succeed

Client engagement - Help clients manage their accounts and products. Focus on the client experience and make interactions meaningful. Ask thoughtful questions to understand client needs, explain relevant banking products and services, support the sale of products and services that meet their specific needs, and identify opportunities to connect clients to the right CIBC team members who can help them reach their goals.

Problem solving - Listen, gather information, and put yourself in the client’s shoes. Act like an owner by taking accountability for client issues, and know when to lean on others to find better solutions.

Leveraging technology - Become a technology expert. Share your knowledge by introducing clients to our mobile banking applications, helping them to better manage their banking needs.

Team support - Support Client Engagement Associates as a trusted resource, provide visible assistance during peak periods, mentor new team members through job shadowing and feedback, and help resolve complex client issues in collaboration with the banking centre leadership team.

Who you are

You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, it’s the right thing to do.

You’re goal oriented. You’re motivated by accomplishing your goals and delivering your best to make a difference.

You're motivated by collective success. You know that teamwork can transform a good idea into a great one. You know that an inclusive team that enjoys working together can bring a vision to life.

You’re passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partners. You connect with others through respect and authenticity.

You love to learn. You’re passionate about growing your knowledge. You have a strong sense of curiosity.

You engage with your heart and mind. You care about people and understand different perspectives. You listen and learn from the experiences of others.

You live your values. You bring high standards, genuine care to your relationships, and want to grow with an employer that shares your values and brings out your best.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).
We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Wetaskiwin

Employment Type

Regular

Weekly Hours

37.5

Skills

Client Issue Resolution, Client Service, Customer Experience (CX), Digital Literacy, Empathy, Financial Products, Interpersonal Communication, Standards Compliance, Transaction Services

Apply About employer

More about this job

Responsibilities

You will lead by example in delivering exceptional client experiences while mentoring and supporting the Client Engagement Associate team. You will also manage day-to-day banking needs, handle complex transactions, and proactively connect clients with appropriate team members.

Requirements

You must be flexible to work banking centre hours, including evenings and weekends, and be available to work at multiple locations. You are expected to be on-site full-time and possess strong interpersonal and problem-solving skills.

Skills

Client engagement
Customer service
Financial services
Problem solving
Operational leadership
Mentoring
Team support
Digital literacy
Relationship management
Transaction processing
Communication
Goal orientation
Banking products
Technology proficiency

Benefits

Competitive salary
Incentive pay
Banking benefits
Benefits program
Defined benefit pension plan
Employee share purchase plan
Vacation offering
Wellbeing support
MomentMakers recognition program
Purpose Day

Visa sponsorship

Not detected in the job text

Keywords

Banking
Client engagement
Financial services
Customer experience
Mentorship
Operational leadership
Mobile banking
Relationship management
Transaction services
Problem solving
Teamwork
Account management
Financial goals
Banking centre
Inclusion
Professional development

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