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Added 8 mins ago
J
Senior Forward Deployed Engineer
Justworks
Toronto, ON
- $167,500 to $235,000 CAD / year
EOR is a dense set of workflows running on structured compliance data, customer data, and tribal knowledge. Almost every team - Ops, CS, Finance, Legal - has workflows where agents could…
Added 8 mins ago
BC
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Burnaby, BC
- Full-time
…this sales‑driven role ensures a seamless, holistic member…
Added 8 mins ago
SF
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Toronto, ON
- Full-time
…discipline preferred; candidates with relevant professional experience and demonstrated success in acquisition or fundraising leadership will also be…
Added 8 mins ago
Sr Specialist, Marketing Integration, Content & Brand (18 month contract)
Gore Mutual Insurance
Toronto, ON
This position is best suited to a marketing and brand generalist with experience supporting mergers, integrations, rebrands, or enterprise transformations, who can manage multiple…
Added 8 mins ago
R
Senior Manager, Social Content & Communities
RBC
Toronto, ON
- Full-time
University bachelor's degree; 7+ years of experience in content strategy and execution (client-side or agency), with proven success managing large-scale budgets, multiple business partners,…
Added 8 mins ago
N
Staff Data Product Manager (Machine Learning) - Canada
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Remote, Canada
- $164,000 to $248,000 CAD / year
- Full-time
- Remote
…models from idea to production to adoption. The work ranges from customer lifetime value prediction to lead scoring to personalized product…
Added 8 mins ago
A
Account Executive - Canada 🇨🇦
Alan
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- Full-time
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Added 8 mins ago
E
Frontline Strategy Business Partner (12 month contract)
EcoVadis
Toronto, ON
- Contract
You own how the region plans, performs, and adapts. You work with leaders across Sales, Customer Success, Marketing, Finance, Product, and HR. Your judgment shapes where the region invests,…
Added 8 mins ago
B
Customer Success Manager - Canada
Buildots
Toronto, ON
- Full-time
…beyond everything they have seen before. We are looking for a Customer Success Manager to take part in the implementation of these capabilities on construction projects to ensure successful…
Added 8 mins ago
Partner Marketing and Events Lead
Dayforce
Calgary, AB · Kitchener, ON · Ottawa, ON · QC
The Partner Marketing and Events Lead will lead the strategy, planning, execution, and optimization of integrated partner marketing programs that drive awareness, account engagement,…
Added 8 mins ago
E
Project Group Manager
Electrozad
London, ON
- Full-time
You will be joining a market leader with over 40 years of experience to help you elevate your potential.
Added 8 mins ago
TB
Business Development Representative ($85,000-$95,000 OTE)
The Bullpen
Vancouver, BC
- $50,000 to $54,000 CAD / year
- Full-time
You might already have sales experience. You might be coming from hospitality, customer service, retail, sport, recruitment or another competitive environment.
Added 23 mins ago
A
Underwriting Manager, Middle Market Package
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- Full-time
As Underwriting Manager you will lead the Middle Market underwriting team focusing on property and casualty package for mid-sized businesses across Canada. Working with brokers and clients…
Added 23 mins ago
Sales Associate-Retail
Roots
Vaughan, ON
Contribute wherever needed to support team success and deliver an exceptional customer experience.
Added 23 mins ago
Sales Associate-Retail
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Contribute wherever needed to support team success and deliver an exceptional customer experience.
Added 23 mins ago
Sales Associate-Retail
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Contribute wherever needed to support team success and deliver an exceptional customer experience.
Added 23 mins ago
Retail - Sales Representative
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Has demonstrated past customer service experience
Added 23 mins ago
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Senior Applied Machine Learning Scientist
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- Full-time
…and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary…
Added 23 mins ago
AG
Master Scheduler
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- Full-time
Coordinate customer delivery schedules and lead times with Program Management.
Added 23 mins ago
C
Maintenance Manager
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- Full-time
Lead maintenance and housekeeping staff and participate in Health & Safety initiatives and Manager on Duty rotation
Added 23 mins ago
PC
Bilingual Event Coordinator
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- $52,500 to $57,500 CAD / year
- Full-time
Minimum of 2 (two) years of progressive fundraising experience, with a proven track record in event management.
Added 23 mins ago
I
Global Account Manager
IMDEX
Canada
- Full-time
Success requires a global enterprise mindset: balancing long-term strategic partnership with disciplined opportunity execution, while providing customers with a consistent experience across…
Added 23 mins ago
LP
Application Engineering, Intermediate (Process, Systems and Solutions)
Lakeside Process Controls
Mississauga, ON
- $75,000 to $90,000 USD / year
- Full-time
Lakeside’s success is due to its exceptional people. Our skills and passion for our work is the key to our strong business results. Our commitment to a culture of integrity, teamwork and…
Added 38 mins ago
LC
Produce Department Manager Full Time Day Greenlight Requisition
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Powassan, ON
- Full-time
- Lead, coach and motivate colleagues to achieve success and foster colleague growth
Added 38 mins ago
AC
Sales Associate
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- Full-time
…an impact, grow professionally, and be recognized for your success, this may be the perfect…

CIBC

Sr. Client Engagement Associate

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 6, 2026
Posting language: English
Posted: Nov 3, 2026

Original job description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you'll be doing

As a member of the Personal and Business Banking Team, you’ll use your expertise in financial services products and customer service to help clients as they manage their day-to-day banking needs. As a Senior Client Engagement Associate, you'll lead by example in delivering exceptional client experiences while mentoring and supporting the Client Engagement Associate team. Whether it’s taking the lead to answer questions, assisting with transactions, or proactively connecting clients with the right team members, you’ll be the first line of support as clients work towards their financial goals. You will also provide guidance on complex transactions or client issues, combining strong client service with operational leadership to strengthen relationships, develop the team, and help make our clients' ambitions a reality. You’re flexible to work our banking centre hours which may include evenings and weekends. To help deliver a great client experience, you’re flexible to work at multiple banking centres within a reasonable travel distance.

At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, you’ll be on-site full-time.

How you’ll succeed

Client engagement - Help clients manage their accounts and products. Focus on the client experience and make interactions meaningful. Ask thoughtful questions to understand client needs, explain relevant banking products and services, support the sale of products and services that meet their specific needs, and identify opportunities to connect clients to the right CIBC team members who can help them reach their goals.
Problem solving - Listen, gather information, and put yourself in the client’s shoes. Act like an owner by taking accountability for client issues, and know when to lean on others to find better solutions.
Leveraging technology - Become a technology expert. Share your knowledge by introducing clients to our mobile banking applications, helping them to better manage their banking needs.
Team support - Support Client Engagement Associates as a trusted resource, provide visible assistance during peak periods, mentor new team members through job shadowing and feedback, and help resolve complex client issues in collaboration with the banking centre leadership team.

Who you are

You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, it’s the right thing to do.
You’re goal oriented. You’re motivated by accomplishing your goals and delivering your best to make a difference.
You're motivated by collective success. You know that teamwork can transform a good idea into a great one. You know that an inclusive team that enjoys working together can bring a vision to life.
You’re passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partners. You connect with others through respect and authenticity.
You love to learn. You’re passionate about growing your knowledge. You have a strong sense of curiosity.
You engage with your heart and mind. You care about people and understand different perspectives. You listen and learn from the experiences of others.
You live your values. You bring high standards, genuine care to your relationships, and want to grow with an employer that shares your values and brings out your best.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).
We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-Spadina and College

Employment Type

Regular

Weekly Hours

37.5

Skills

Banking, Banking Products, Client Service, Customer Engagement, Financial Goals, Financial Products

Apply About employer

More about this job

Responsibilities

You will lead by example in delivering exceptional client experiences while mentoring and supporting the Client Engagement Associate team. You will also manage day-to-day banking needs, provide guidance on complex transactions, and proactively connect clients with the right team members.

Requirements

You must be flexible to work banking centre hours, including evenings and weekends, and be available to work at multiple locations. You are expected to be a technology expert who can guide clients through mobile banking applications and provide full-time on-site support.

Skills

Banking
Financial services
Customer service
Client engagement
Operational leadership
Mentoring
Problem solving
Account management
Product sales
Mobile banking applications
Team support
Financial goals

Benefits

Competitive salary
Incentive pay
Banking benefits
Benefits program
Defined benefit pension plan
Employee share purchase plan
Vacation offering
Wellbeing support
MomentMakers recognition program
Purpose Day

Visa sponsorship

Not detected in the job text

Keywords

Banking
Financial Services
Client Engagement
Customer Service
Operational Leadership
Mentoring
Problem Solving
Mobile Banking
Account Management
Financial Goals
Teamwork
Relationship Management
Banking Centre
Personal Banking
Business Banking

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