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Added 9 mins ago
CO
Director, Health, Safety, & Organizational Resilience
City of Saint John
Saint John, NB
- Full-time
Lead the transformation and modernization of the City’s OHS Program, redesigning policies, processes, systems, and practices to reflect legislative requirements, leading practices, emerging…
Added 9 mins ago
BS
Process Engineer, Production
BVGlazing Systems
Concord, ON
- $85,000 to $95,000 CAD / year
- Full-time
Participate upon hire in a company match RSP/DPSP program (2-year vesting period).
Added 9 mins ago
LC
Fashion Design Instructor (Sessional Faculty)
LaSalle College Vancouver
Vancouver, BC
- Volunteer
Reporting to the Program Director of Art and Design, the successful candidate will contribute to the growth of the Art and Design department which includes the following Fashion Design…
Added 9 mins ago
U
Beamsville Driver Helper
UPS
St. Catharines, ON
- Part-time
…help you become better every day. We know what it takes to lead UPS into tomorrow - people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself…
Added 9 mins ago
U
Niagara Falls Driver Helper
UPS
St. Catharines, ON
- Part-time
…help you become better every day. We know what it takes to lead UPS into tomorrow - people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself…
Added 9 mins ago
U
Niagara Falls Driver Helper
UPS
St. Catharines, ON
- Part-time
…help you become better every day. We know what it takes to lead UPS into tomorrow - people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself…
Added 9 mins ago
U
Fort Erie Driver Helper
UPS
St. Catharines, ON
- Part-time
…help you become better every day. We know what it takes to lead UPS into tomorrow - people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself…
Added 9 mins ago
U
Fort Erie Driver Helper
UPS
St. Catharines, ON
- Part-time
…help you become better every day. We know what it takes to lead UPS into tomorrow - people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself…
Added 9 mins ago
U
St Catherines Driver Helper
UPS
St. Catharines, ON
- Part-time
…help you become better every day. We know what it takes to lead UPS into tomorrow - people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself…
Added 9 mins ago
LC
Interior Design Instructor (Sessional Faculty)
LaSalle College Vancouver
Vancouver, BC
- Volunteer
Reporting to the Program Director of Art and Design, the successful candidate will contribute to the growth of the Art and Design department which includes the Interior Design programs:
Added 9 mins ago
LC
Graphic Design Instructor (Sessional Faculty)
LaSalle College Vancouver
Vancouver, BC
- Volunteer
Reporting to the Program Director of Art and Design, the successful candidate will contribute to the growth of the Art and Design department which includes the Graphic Design programs:
Added 9 mins ago
H
Nurse B - Clinical Coordinator
HealthCareersInSask.ca
Saskatoon, SK
- Part-time
Job Description: The Nurse Coordinator for the Provincial Pediatric Allergy/Immunology Program is responsible for coordinating and ensuring continuity of care for pediatric patients with…
Added 9 mins ago
GG
Truck Loader
GVF Group of Companies
Cambridge, ON
- Full-time
Good organizational skills and a commitment to maintaining a clean and orderly work environment.
Added 9 mins ago
FB
Assistant Teacher - Senior Infant Program | Bridgeland Campus
Fueling Brains & FB Academies
AB · Calgary, Alberta
- Full-time
…help infants build trust, confidence and early developmental skills through nurturing relationships, responsive care and…
Added 9 mins ago
P
Technical Program Manager
PointClickCare
Mississauga, ON
- Full-time
At PointClickCare, Technical Program Managers are strategic enablers of product outcomes, connecting strategy, delivery, and learning across our product and engineering ecosystem. You’ll…
Added 9 mins ago
M
Manager, Customer Protection
Metrolinx
Canada
- Full-time
…oversight customer protection officer services (CPS) operations program and delivery of customer service. It will act as the Duty Manager to ensure oversite of the complex operation of the…
Added 9 mins ago
BE
Office Administrator
BGC Engineering
Vancouver, BC
- Full-time
…team members across BGC. Reporting to the Vancouver Admin Team Lead and BGC’s Administrative Team Lead, you will work alongside our engineers, geoscientists, and other teams in a…
Added 9 mins ago
NA
Career and Employment Liaison
Northern Alberta Institute of Technology
St. Catharines, ON · Main Campus
- Full-time
…who share our commitment to excellence and innovation. Your skills and experience can shape the future of education and make a real impact in our…
Added 9 mins ago
RT
Laboratory Technician
Rio Tinto
Kitimat, BC
- Full-time
…dedicated technical path while being rewarded for your unique…
Added 9 mins ago
Area Director
Active Start Child Care
Edmonton, AB
Oversee the implementation and ongoing maintenance of centre policies, procedures, program plans and required documentation.
Added 9 mins ago
BP
Manufacturing Operator L1
Bora Pharmaceuticals
Mississauga, ON
- Full-time
Lead and participate in process improvement initiatives.
Added 9 mins ago
Documentation Management Lead
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Levis, QC
Strong organizational, planning, and prioritization skills.
Added 9 mins ago
NSGEU - GES - Early Childhood Educator 5.00
Nova Scotia Regional Centres for Education & CSAP
Canning, NS
Reporting to the School Principal, the Early Childhood Educator (ECE) will collaboratively work with and support the Lead Early Childhood Educator (LECE) within the Pre-primary Program…
Added 23 mins ago
PB
Lead DZ Driver
Primo Brands
Mississauga, ON
- Full-time
We are currently seeking a Class DZ Lead Delivery Driver to join our team. As a lead, you’ll be an integral part of our branch frontline leadership team! Candidates must have…
Added 23 mins ago
CI
Bilingual Proof Reader, Content Delivery
Canadian Institute for Health Information (CIHI)
ON · Ontario, Canada
- Contract
…information on Canada's health systems, enabling decisions that lead to healthier Canadians. As a valued member of the CIHI team, you and your work will have a pivotal role in the evolution…

CIBC

Sr. Client Engagement Associate

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 6, 2026
Posting language: English
Posted: Nov 3, 2026

Original job description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you'll be doing

As a member of the Personal and Business Banking Team, you’ll use your expertise in financial services products and customer service to help clients as they manage their day-to-day banking needs. As a Senior Client Engagement Associate, you'll lead by example in delivering exceptional client experiences while mentoring and supporting the Client Engagement Associate team. Whether it’s taking the lead to answer questions, assisting with transactions, or proactively connecting clients with the right team members, you’ll be the first line of support as clients work towards their financial goals. You will also provide guidance on complex transactions or client issues, combining strong client service with operational leadership to strengthen relationships, develop the team, and help make our clients' ambitions a reality. You’re flexible to work our banking centre hours which may include evenings and weekends. To help deliver a great client experience, you’re flexible to work at multiple banking centres within a reasonable travel distance.

At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, you’ll be on-site full-time.

How you’ll succeed

Client engagement - Help clients manage their accounts and products. Focus on the client experience and make interactions meaningful. Ask thoughtful questions to understand client needs, explain relevant banking products and services, support the sale of products and services that meet their specific needs, and identify opportunities to connect clients to the right CIBC team members who can help them reach their goals.
Problem solving - Listen, gather information, and put yourself in the client’s shoes. Act like an owner by taking accountability for client issues, and know when to lean on others to find better solutions.
Leveraging technology - Become a technology expert. Share your knowledge by introducing clients to our mobile banking applications, helping them to better manage their banking needs.
Team support - Support Client Engagement Associates as a trusted resource, provide visible assistance during peak periods, mentor new team members through job shadowing and feedback, and help resolve complex client issues in collaboration with the banking centre leadership team.

Who you are

You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, it’s the right thing to do.
You’re goal oriented. You’re motivated by accomplishing your goals and delivering your best to make a difference.
You're motivated by collective success. You know that teamwork can transform a good idea into a great one. You know that an inclusive team that enjoys working together can bring a vision to life.
You’re passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partners. You connect with others through respect and authenticity.
You love to learn. You’re passionate about growing your knowledge. You have a strong sense of curiosity.
You engage with your heart and mind. You care about people and understand different perspectives. You listen and learn from the experiences of others.
You live your values. You bring high standards, genuine care to your relationships, and want to grow with an employer that shares your values and brings out your best.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).
We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-Spadina and College

Employment Type

Regular

Weekly Hours

37.5

Skills

Banking, Banking Products, Client Service, Customer Engagement, Financial Goals, Financial Products

Apply About employer

More about this job

Responsibilities

You will lead by example in delivering exceptional client experiences while mentoring and supporting the Client Engagement Associate team. You will also manage day-to-day banking needs, provide guidance on complex transactions, and proactively connect clients with the right team members.

Requirements

You must be flexible to work banking centre hours, including evenings and weekends, and be available to work at multiple locations. You are expected to be a technology expert who can guide clients through mobile banking applications and provide full-time on-site support.

Skills

Banking
Financial services
Customer service
Client engagement
Operational leadership
Mentoring
Problem solving
Account management
Product sales
Mobile banking applications
Team support
Financial goals

Benefits

Competitive salary
Incentive pay
Banking benefits
Benefits program
Defined benefit pension plan
Employee share purchase plan
Vacation offering
Wellbeing support
MomentMakers recognition program
Purpose Day

Visa sponsorship

Not detected in the job text

Keywords

Banking
Financial Services
Client Engagement
Customer Service
Operational Leadership
Mentoring
Problem Solving
Mobile Banking
Account Management
Financial Goals
Teamwork
Relationship Management
Banking Centre
Personal Banking
Business Banking

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