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Added 4 days ago
SC
Operations Team Leader
Scw'exmx Child and Family Services Society
BC · Merrit, British Columbia
- Full-time
Must possess and maintain a valid Class 5 BC Driver's Licence and provide a current driver's abstract
Added 4 days ago
Enterprise Systems Administrator
Mohawk College
Hamilton, ON
Preference will be given to qualified employees within the Full Time Support Staff bargaining unit, Appendix D (6
Added 4 days ago
GO
Bilingual Family Court Conciliation Clinician
Government of PEI
Charlottetown, PE
- Full-time
…mediator and the mediation process, to identify issues and provide support and information to parents on the dynamics of separation/divorce and the impact on…
Added 4 days ago
AI
Solution Architect – ServiceNow, ITSM, ITOM, CMDB & SecOps
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Vancouver, BC
- Full-time
Assess business requirements, application management scope, enhancement demand, operational pain points and customer objectives, then translate them into scalable ServiceNow solution…
Added 4 days ago
C
AI Solutions Lead, Enterprise Applications (T & I) (Telework/Hybrid)
CBC/Radio-Canada
Toronto, ON · Montreal, QC
- Full-time
…generative AI tools, autonomous agent builders, and Low-Code/No-Code Application Platforms (LCAPs) to instantly turn ideas into…
Added 4 days ago
Analyste en modélisation et simulation électrique / Electrical Modeling and Simulation Analyst
OPAL-RT
Montreal, QC
…simulateurs clés en main qui sont adaptés aux spécifications de l'application du client, et en investissant et en participant à des projets de R&D en collaboration avec plusieurs…
Added 4 days ago
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Mechanical Engineering Co-op Student
Sandvik
Winnipeg, MB
- Full-time
Support mechanical design and product-improvement projects under the guidance of experienced engineering team members.
Added 4 days ago
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Principal Application Engineer (Salesforce)
PointClickCare
Mississauga, ON
- Full-time
PointClickCare is searching for a Principal Application Engineer who will lead application development by writing and rigorously defending production-grade application code and…
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Senior Manager – Disclosure Transformation & Controls
RBC
Toronto, ON
- Full-time
Support organizational change management initiatives within PBI, building engagement around modernization benefits
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Risk Analyst, Third Party Disaster Readiness
RBC
Toronto, ON
- Full-time
Support the end-to-end process for assessing, monitoring, and validating suppliers’ disaster recovery (DR) capabilities.
Added 4 days ago
UR
Outside Sales Rep - Mobile Storage
United Rentals
Edmonton, AB
- Full-time
…That’s why we offer best-in-class benefits and perks that will support you and your family. In addition to our health and financial plans, we also…
Added 4 days ago
OT
Senior Software Developer
Ontario Teachers' Pension Plan
Toronto, ON
- Full-time
The Senior Software Developer is responsible for the design, development, and maintenance of applications that provide services and solutions to business partners, and contributes business…
Added 4 days ago
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Data Engineer II
TD
Toronto, ON
- Full-time
Support the acquisition and ingestion of data
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T
Personal Banker - Beaconsfield Branch
TD
Beaconsfield, QC
- Full-time
Proficiency in software tools including MS Office, and internet application
Added 4 days ago
BP
Threat Prevention & Security Platforms Lead
BC Pensions
Victoria, BC
- Full-time
…proactive cybersecurity programs and the security platforms that support them. You will lead the optimization, governance, and integration of enterprise security technologies while…
Added 4 days ago
SL
Engineering Manager - Advisor Experience
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Waterloo King
- Full-time
Flexible Workstyle: In office 2–3 days per week, hybrid the rest of the week
Added 4 days ago
MU
Director, Public Affairs
McGill University
Victoria, BC · James Admin. Bldg.
- Full-time
Foster collaborative relationships that support research, innovation, talent development, and community impact.
Added 4 days ago
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Associate, Premium Edge
CIBC
Toronto, ON
- Full-time
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit
Added 4 days ago
C
Senior Data Engineer
CIBC
Toronto, ON
- Full-time
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit
Added 4 days ago
C
Associate Financial Advisor
CIBC
Halifax, NS
- Full-time
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit
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Sr. Client Engagement Associate
CIBC
Edmonton, AB
- Full-time
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit
Added 4 days ago
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Client Engagement Associate
CIBC
Gatineau, QC · Les Terrasses De La Savane
- Part-time
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit
Added 4 days ago
JC
JC Sales Associate, Royalmount
Jimmy Choo
Cranbrook, BC
- Full-time
Added 4 days ago
Agentic AI Security Specialist, Kitchener, ON
Siemens
Kitchener, ON
…runtime lead, whose execution model you constrain, with the developer platform engineer, whose sandboxes you harden, and with the governance owners in Europe, who define what the product…
Added 4 days ago
H
Nurse A - Registered Nurse General Duty Nurse
HealthCareersInSask.ca
Saskatoon, SK
- Part-time
…relating to the qualifications of the position. By submitting your application, you consent to your application history and talent profile being shared with Human Resources and the…

CIBC

Sr. Client Engagement Associate

Edmonton, AB, Canada

Full-time

Apply on cibc.wd3.myworkdayjobs.com About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 13, 2026
Posting language: English
Posted: Nov 5, 2026

Original job description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you'll be doing

As a member of the Personal and Business Banking Team, you’ll use your expertise in financial services products and customer service to help clients as they manage their day-to-day banking needs. As a Senior Client Engagement Associate, you'll lead by example in delivering exceptional client experiences while mentoring and supporting the Client Engagement Associate team. Whether it’s taking the lead to answer questions, assisting with transactions, or proactively connecting clients with the right team members, you’ll be the first line of support as clients work towards their financial goals. You will also provide guidance on complex transactions or client issues, combining strong client service with operational leadership to strengthen relationships, develop the team, and help make our clients' ambitions a reality.

You’re flexible to work our banking centre hours which may include evenings and weekends. To help deliver a great client experience, you’re flexible to work at multiple banking centres within a reasonable travel distance.

At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, you’ll be on-site full-time.

How you’ll succeed

Client engagement - Help clients manage their accounts and products. Focus on the client experience and make interactions meaningful. Ask thoughtful questions to understand client needs, explain relevant banking products and services, support the sale of products and services that meet their specific needs, and identify opportunities to connect clients to the right CIBC team members who can help them reach their goals.

Problem solving - Listen, gather information, and put yourself in the client’s shoes. Act like an owner by taking accountability for client issues, and know when to lean on others to find better solutions.

Leveraging technology - Become a technology expert. Share your knowledge by introducing clients to our mobile banking applications, helping them to better manage their banking needs.

Team support - Support Client Engagement Associates as a trusted resource, provide visible assistance during peak periods, mentor new team members through job shadowing and feedback, and help resolve complex client issues in collaboration with the banking centre leadership team.

Who you are

You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, it’s the right thing to do.

You’re goal oriented. You’re motivated by accomplishing your goals and delivering your best to make a difference.

You're motivated by collective success. You know that teamwork can transform a good idea into a great one. You know that an inclusive team that enjoys working together can bring a vision to life.

You’re passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partners. You connect with others through respect and authenticity.

You love to learn. You’re passionate about growing your knowledge. You have a strong sense of curiosity.

You engage with your heart and mind. You care about people and understand different perspectives. You listen and learn from the experiences of others.

You live your values. You bring high standards, genuine care to your relationships, and want to grow with an employer that shares your values and brings out your best.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).
We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

804 WEBBER GREENS DRIVE NW

Employment Type

Regular

Weekly Hours

37.5

Skills

Client Issue Resolution, Client Service, Customer Experience (CX), Digital Literacy, Empathy, Financial Products, Interpersonal Communication, Standards Compliance, Transaction Services

Apply on cibc.wd3.myworkdayjobs.com About employer

More about this job

Responsibilities

You will lead the Client Engagement Associate team by delivering exceptional service and mentoring staff on complex transactions. You are responsible for managing client accounts, identifying financial needs, and proactively connecting clients with the appropriate banking resources.

Requirements

Candidates must possess expertise in financial services and demonstrate strong leadership and problem-solving abilities. You must be flexible to work evenings, weekends, and at multiple banking locations as required.

Skills

Client engagement
Financial services
Customer service
Operational leadership
Mentoring
Problem solving
Accountability
Digital literacy
Mobile banking applications
Team support
Relationship management
Transaction services
Interpersonal communication
Goal orientation
Conflict resolution

Benefits

Competitive salary
Incentive pay
Banking benefits
Benefits program
Defined benefit pension plan
Employee share purchase plan
Vacation offering
Wellbeing support
MomentMakers recognition program
Purpose Day

Visa sponsorship

Not detected in the job text

Keywords

Banking
Financial services
Client engagement
Customer experience
Leadership
Mentorship
Mobile banking
Account management
Operational leadership
Financial goals
Teamwork
Relationship building
Problem solving
Transaction processing
Banking centre
Inclusion
Professional development
Performance management
Digital banking
Client support

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Work requirements

Jobs in Canada