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Added 1 min ago
TC
Staff Technology Operations Lead, Service & Transition (ITSM)
TJX Canada – Winners, Marshalls, HomeSense
Mississauga, ON
- $105,152.2 to $155,152.2 CAD / year
- Full-time
We’re looking for a(n) Staff Technology Operations Lead, Service & Transition (ITSM) to play a pivotal role in ensuring the seamless introduction of new and evolving technology services…
Added 1 min ago
PG
Project Manager, Technical Services & High Voltage
Plan Group Inc.
Vaughan, ON
- Full-time
Monitor and provide status updates of work in progress, forecasts, cost control and project schedule in line with Plan Group’s T.I.M.E. efficiency program
Added 1 min ago
S
Animal Feed Auditor - North America
SGS
Canada
- Full-time
2+ years’ work experience and qualified as Lead Auditor to HACCP (third party audit scheme eg., SQF)
Added 1 min ago
OH
Senior Specialist, Technical-1
Ontario Health | Santé Ontario
Toronto, ON
- Full-time
Added 2 mins ago
VO
Program Facilitator, Financial Aid & Scholarships (Part-Time)
Visions of Science
Toronto, ON
- Part-time
Clear written and verbal communication skills across team channels, email, and program logs; strong ability to collaborate with youth, families, and educators.
Added 16 mins ago
AA
Responsable senior de projets numériques et IA / Senior Digital & AI Project Leader
Airbus Aircraft
Montreal, QC
- Full-time
Added 16 mins ago
FH
Housekeeping Operations Manager
Fairmont Hotels & Resorts
Lake Louise, AB
- Full-time
As the Housekeeping Operations Manager at Fairmont, you will lead and inspire a team of housekeeping professionals to deliver the highest standards of cleanliness and luxury service. You…
Added 16 mins ago
MN
CEG Program Coordinator
Métis Nation-Saskatchewan
Saskatoon, SK
- Full-time
Under the direction of the ELCC Manager, in the MN-S Ministry of Education, the ELCC Program Coordinator will lead planning, grant administration, and resource distribution to assist Métis…
Added 16 mins ago
NN
E-Commerce Activation Manager (18-month contract)
Nestlé Nespresso SA
Montreal, QC
- Full-time
…farmers in 18 countries through its AAA Sustainable Quality™ Program to embed sustainability practices on farms and the surrounding landscapes. Launched in 2003 in collaboration with the…
Added 16 mins ago
TU
Research Associate
The University of British Columbia
Vancouver, BC
- Full-time
…structural biology. The Department hosts an active Graduate program with more than 90 students and offers over fifteen undergraduate courses and laboratory courses for honours, major and…
Added 16 mins ago
FO
Part-Time Retail Supervisor
Fenix Outdoor
AB · Edmonton, AB
- Part-time
You'll serve as a trusted keyholder and shift lead, guiding the sales floor, supporting daily operations, and helping teammates do their best work. Through thoughtful leadership and genuine…
Added 16 mins ago
CR
Culinary Manager
COGIR Real Estate
Oakville, ON
- Full-time
Comprehensive Onboarding and Training: We value your success and provide an extensive onboarding program. This program is designed to equip you with the knowledge, skills, and tools…
Added 16 mins ago
SD
Pharmacist, Hourly Part Time Day Greenlight Requisition
Shoppers Drug Mart
Bedford, NS
- Part-time
Proven ability to drive and build the business, lead by example and support enterprise programs
Added 16 mins ago
A
Senior Human Resources Manager
Acciona
Mississauga, ON · CAN - Mississauga Office
- Full-time
…working closely with the Vice President, Human Resources to help lead and deliver people priorities across ACCIONA’s Construction business in…
Added 16 mins ago
A
Director, Business Development – Construction (Canada)
Acciona
Mississauga, ON · CAN - Mississauga Office
- Full-time
ACCIONA is seeking a highly strategic and results-driven Director of Business Development – Construction to lead growth initiatives throughout Canada.
Added 16 mins ago
A-
Insurance Advisor Level 1
AMA - Alberta Motor Association
Lethbridge, AB
- Full-time
You’re already a sales superstar and customer service wiz, but you’re looking for a little more. Bring your skills to the world of insurance and know that every day you’ll be offering…
Added 16 mins ago
OG
Electrical Journeyperson
Onni Group of Companies
Vancouver, BC · Kovac Electric
- Full-time
Ready to put your skills to work on projects that matter? We’re looking for a skilled Electrical Journeyperson who takes pride in their craft, thrives on problem-solving, and enjoys being a…
Added 31 mins ago
TA
English Language Arts Teacher
Think Academy US
Toronto, ON
- $3,500 CAD / month
…children’s ability to think critically, to strengthen their logic skills, and to help them fulfill their goals through innovative teaching techniques. We believe Love and Technology can…
Added 31 mins ago
S
Software Engineering Manager, Enterprise
Spellbook
Remote, Canada
- Full-time
- Remote
This is a hybrid of engineering manager and technical program lead. You'll manage and grow a team of backend, full-stack, and forward-deployed engineers. You'll also run the plan: turn…
Added 46 mins ago
R&
Project Manager - Derivatives Testing & Migration
Robertson & Company Ltd.
Toronto, ON
- Contract
Lead the end-to-end testing strategy for a complex derivatives platform migration program.
Added 46 mins ago
C
Staff Technical Program Manager, Data Center New Product Introduction
Cerebras
Canada
- Full-time
Cerebras is seeking a Staff Technical Program Manager to lead Data Center New Product Introduction (NPI), preparing new AI systems and infrastructure designs for reliable deployment at…
Added 46 mins ago
C
Staff Technical Program Manager, Data Center Data & Tooling
Cerebras
Canada
- Full-time
Cerebras is seeking a Staff Technical Program Manager to lead the data and tooling programs that support data center planning, delivery, and operational handoff. You will turn fragmented…
Added 46 mins ago
FH
Adventure & Experiences Guide
Fairmont Hotels & Resorts
Banff, AB
- Temporary
…assist in the delivery of our Adventure & Experiences Guiding program. Adventure & Experiences Guides should have a wide variety of talents but above all should have excellent customer…
Added 46 mins ago
NC
Senior Associate Planner
Nelson\Nygaard Consulting Associates
Vancouver, BC
- $95,000 to $140,000 CAD / year
- Full-time
…strong capabilities in governance, finance, and policy. We lead work in planning, policy development, governance, decision‑making, and program management for major infrastructure projects,…
Added 46 mins ago
TL
PREVENTIVE MAINTENANCE TECHNICIAN (I)
Troy Life & Fire Safety Ltd.
Langley (District), BC · Langley, BC
- Full-time
…2025 and 2026 winner of the Canada's Best Managed Companies program! Our team is currently looking for a Preventive Maintenance Technician (I) to join their Langley, British Columbia team.…

CIBC

Sr. Client Engagement Associate

Edmonton, AB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 13, 2026
Posting language: English
Posted: Nov 5, 2026

Original job description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you'll be doing

As a member of the Personal and Business Banking Team, you’ll use your expertise in financial services products and customer service to help clients as they manage their day-to-day banking needs. As a Senior Client Engagement Associate, you'll lead by example in delivering exceptional client experiences while mentoring and supporting the Client Engagement Associate team. Whether it’s taking the lead to answer questions, assisting with transactions, or proactively connecting clients with the right team members, you’ll be the first line of support as clients work towards their financial goals. You will also provide guidance on complex transactions or client issues, combining strong client service with operational leadership to strengthen relationships, develop the team, and help make our clients' ambitions a reality.

You’re flexible to work our banking centre hours which may include evenings and weekends. To help deliver a great client experience, you’re flexible to work at multiple banking centres within a reasonable travel distance.

At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, you’ll be on-site full-time.

How you’ll succeed

Client engagement - Help clients manage their accounts and products. Focus on the client experience and make interactions meaningful. Ask thoughtful questions to understand client needs, explain relevant banking products and services, support the sale of products and services that meet their specific needs, and identify opportunities to connect clients to the right CIBC team members who can help them reach their goals.

Problem solving - Listen, gather information, and put yourself in the client’s shoes. Act like an owner by taking accountability for client issues, and know when to lean on others to find better solutions.

Leveraging technology - Become a technology expert. Share your knowledge by introducing clients to our mobile banking applications, helping them to better manage their banking needs.

Team support - Support Client Engagement Associates as a trusted resource, provide visible assistance during peak periods, mentor new team members through job shadowing and feedback, and help resolve complex client issues in collaboration with the banking centre leadership team.

Who you are

You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, it’s the right thing to do.

You’re goal oriented. You’re motivated by accomplishing your goals and delivering your best to make a difference.

You're motivated by collective success. You know that teamwork can transform a good idea into a great one. You know that an inclusive team that enjoys working together can bring a vision to life.

You’re passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partners. You connect with others through respect and authenticity.

You love to learn. You’re passionate about growing your knowledge. You have a strong sense of curiosity.

You engage with your heart and mind. You care about people and understand different perspectives. You listen and learn from the experiences of others.

You live your values. You bring high standards, genuine care to your relationships, and want to grow with an employer that shares your values and brings out your best.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).
We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

804 WEBBER GREENS DRIVE NW

Employment Type

Regular

Weekly Hours

37.5

Skills

Client Issue Resolution, Client Service, Customer Experience (CX), Digital Literacy, Empathy, Financial Products, Interpersonal Communication, Standards Compliance, Transaction Services

Apply About employer

More about this job

Responsibilities

You will lead the Client Engagement Associate team by delivering exceptional service and mentoring staff on complex transactions. You are responsible for managing client accounts, identifying financial needs, and proactively connecting clients with the appropriate banking resources.

Requirements

Candidates must possess expertise in financial services and demonstrate strong leadership and problem-solving abilities. You must be flexible to work evenings, weekends, and at multiple banking locations as required.

Skills

Client engagement
Financial services
Customer service
Operational leadership
Mentoring
Problem solving
Accountability
Digital literacy
Mobile banking applications
Team support
Relationship management
Transaction services
Interpersonal communication
Goal orientation
Conflict resolution

Benefits

Competitive salary
Incentive pay
Banking benefits
Benefits program
Defined benefit pension plan
Employee share purchase plan
Vacation offering
Wellbeing support
MomentMakers recognition program
Purpose Day

Visa sponsorship

Not detected in the job text

Keywords

Banking
Financial services
Client engagement
Customer experience
Leadership
Mentorship
Mobile banking
Account management
Operational leadership
Financial goals
Teamwork
Relationship building
Problem solving
Transaction processing
Banking centre
Inclusion
Professional development
Performance management
Digital banking
Client support

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