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Added 8 mins ago
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Mill General Superintendent
Nutrien
Lanigan, SK
- Full-time
Actively participate as a member of the Site Senior Leadership Team, helping shape the strategic direction of the operation through informed decision-making, cross-functional collaboration,…
Added 8 mins ago
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Sr AI Engineer
Nutrien
Saskatoon, SK
- Full-time
Purpose Serves as the senior hands-on technical builder within AI Engineering - translating business opportunities into production-ready AI solutions and reusable AI capabilities, while…
Added 23 mins ago
RB
Senior Contract Administrator – Linear Water/Wastewater
R.J. Burnside & Associates Limited
Stoney Creek, NB
- Full-time
We are seeking an experienced Senior Contract Administrator to join our Field Services team and support the delivery of complex water and wastewater linear infrastructure projects. This…
Added 23 mins ago
MC
Project Coordinator – Light Industrial/Commercial
MatchBox Consulting Group
Vancouver, BC
- $80,000 to $90,000 CAD / year
- Contract
Real project exposure: Work directly with experienced Project Managers, superintendents, and senior leadership.
Added 23 mins ago
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Fullstack Integration Developer Vice President
Citi
Mississauga, ON
- Full-time
The Applications Development Technology Lead Analyst is a senior-level role responsible for leading the design, implementation, and enhancement of application systems and programs. This…
Added 23 mins ago
S
Actuarial Co-op/Intern
Segal
Toronto, ON
- Volunteer
…access to and work under the guidance and mentoring of talented senior level staff and will work independently and on teams to deliver consulting services to a broad and diverse range of…
Added 23 mins ago
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Project Manager, Artificial Intelligence - Regular Full-time - Programs, People & Leadership (2026-19256)
Sunnybrook
Toronto, ON
- Full-time
…enabler. With established governance, a growing portfolio of AI applications, and a four-initiative enterprise roadmap, Sunnybrook is advancing the responsible adoption of AI across the…
Added 23 mins ago
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Senior Financial Analyst - Corporate Accounting
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Bolton, ON
- Full-time
Title: Senior Financial Analyst - Corporate Accounting
Added 23 mins ago
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Senior Technical Recruiter
Miipe Quality Solutions
Markham, ON
- $40 to $45 CAD / hour
- Contract
We are currently seeking a Senior Technical Recruiter to join our team.
Added 23 mins ago
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Administrative Assistant (2 Positions)
Sheridan College
Oakville, ON
- Full-time
Providing a wide range of confidential, senior-level administrative support to designated leaders and management, including coordinating calendars, schedules, appointments and travel…
Added 23 mins ago
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AI Solutions Developer
TS Imagine
Montreal, QC
- Full-time
…Trading, Risk and Prime Brokerage products. As an AI Solutions Developer you’ll build both the foundation and the intelligence on top of it - the data models, pipelines, and semantic layers…
Added 23 mins ago
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Senior Program Manager
Stathera, Inc.
Vancouver, BC
- $100,000 to $145,000 CAD / year
- Full-time
Partner with sales and applications on customer milestones, deliverables and customer qualification.
Added 23 mins ago
BH
SAP Technical Lead – Platform & BTP
BC Hydro
Burnaby, BC
- $131,100 to $165,800 CAD / year
- Full-time
Act as the senior technical escalation point for major incidents. Lead root-cause analysis and drive permanent fixes, not workarounds.
Added 23 mins ago
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Sr AI Engineer
Nutrien
Calgary, AB
- Full-time
Purpose Serves as the senior hands-on technical builder within AI Engineering - translating business opportunities into production-ready AI solutions and reusable AI capabilities, while…
Added 24 mins ago
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Registered Nurse - Perm Casual
Sienna Senior Living
ON · Mississauga, ON
- Part-time
…with quality management, legislative requirement and Sienna Senior Living…
Added 24 mins ago
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Vendor Conflicts Lead
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Canada
- Full-time
…requests, and complex cases. Supports Vendor COI Specialists as a senior resource, consulting, guiding, and escalating issues related to cases under the COI framework. Leveraging legal,…
Added 24 mins ago
M
RQ11857 - Systems Administrator/Operations Support Specialist - Senior
Maarut
Toronto, ON
- Contract
Added 24 mins ago
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RQ11843 - Software Developer - Senior
Maarut
Toronto, ON
- Contract
design, implementation and maintenance of applications
Added 24 mins ago
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RQ11487 - Software Developer - ETL - Senior
Maarut
Toronto, ON
- Contract
applications. This includes developing detailed programming
Added 24 mins ago
Interim Store Director (10 Month Contract)
Sephora
Calgary, AB
You have a minimum of 5+ years of senior management experience in the beauty, retail, or customer service industry.
Added 38 mins ago
CU
Dean, Faculty of Public and Global Affairs
Carleton University
Ottawa, ON
- Other
…Public and Global Affairs and a member of Carleton University’s senior leadership team. The Dean provides strategic leadership to advance the Faculty’s academic, research, financial, and…
Added 38 mins ago
S
HRBP / HR Manager - People and Performance
SYSTRA
Toronto, ON
- Full-time
Experience supporting senior leaders in complex, project-based, engineering, construction, or infrastructure environments an asset.
Added 38 mins ago
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Compliance Analyst
Clarity
Vancouver, BC
- $75,000 to $100,000 CAD / year
- Full-time
Administer the compliance training program and prepare compliance reporting for senior management, including remediation and exception reporting.
Added 38 mins ago
T
Senior Full Stack Engineer, People Products
Thumbtack
Remote, Canada
- Full-time
- Remote
The Business Applications org builds and operates the internal systems that keep Thumbtack running at scale: Salesforce-centered workflows, admin tooling, and the integrations that connect…
Added 38 mins ago
OT
Sr. Software Developer (Bilingual)
Open Text Corporation
Ottawa, ON · Richmond Hill, ON
- Other
We are looking for a Senior Backend Software Developer to join our development team at OpenText. Our team builds and evolves a public, multi-tenant Software-as-a-Service (SaaS) cloud…

CIBC

Sr. Client Engagement Associate

Edmonton, AB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 13, 2026
Posting language: English
Posted: Nov 5, 2026

Original job description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you'll be doing

As a member of the Personal and Business Banking Team, you’ll use your expertise in financial services products and customer service to help clients as they manage their day-to-day banking needs. As a Senior Client Engagement Associate, you'll lead by example in delivering exceptional client experiences while mentoring and supporting the Client Engagement Associate team. Whether it’s taking the lead to answer questions, assisting with transactions, or proactively connecting clients with the right team members, you’ll be the first line of support as clients work towards their financial goals. You will also provide guidance on complex transactions or client issues, combining strong client service with operational leadership to strengthen relationships, develop the team, and help make our clients' ambitions a reality.

You’re flexible to work our banking centre hours which may include evenings and weekends. To help deliver a great client experience, you’re flexible to work at multiple banking centres within a reasonable travel distance.

At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, you’ll be on-site full-time.

How you’ll succeed

Client engagement - Help clients manage their accounts and products. Focus on the client experience and make interactions meaningful. Ask thoughtful questions to understand client needs, explain relevant banking products and services, support the sale of products and services that meet their specific needs, and identify opportunities to connect clients to the right CIBC team members who can help them reach their goals.

Problem solving - Listen, gather information, and put yourself in the client’s shoes. Act like an owner by taking accountability for client issues, and know when to lean on others to find better solutions.

Leveraging technology - Become a technology expert. Share your knowledge by introducing clients to our mobile banking applications, helping them to better manage their banking needs.

Team support - Support Client Engagement Associates as a trusted resource, provide visible assistance during peak periods, mentor new team members through job shadowing and feedback, and help resolve complex client issues in collaboration with the banking centre leadership team.

Who you are

You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, it’s the right thing to do.

You’re goal oriented. You’re motivated by accomplishing your goals and delivering your best to make a difference.

You're motivated by collective success. You know that teamwork can transform a good idea into a great one. You know that an inclusive team that enjoys working together can bring a vision to life.

You’re passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partners. You connect with others through respect and authenticity.

You love to learn. You’re passionate about growing your knowledge. You have a strong sense of curiosity.

You engage with your heart and mind. You care about people and understand different perspectives. You listen and learn from the experiences of others.

You live your values. You bring high standards, genuine care to your relationships, and want to grow with an employer that shares your values and brings out your best.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).
We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

804 WEBBER GREENS DRIVE NW

Employment Type

Regular

Weekly Hours

37.5

Skills

Client Issue Resolution, Client Service, Customer Experience (CX), Digital Literacy, Empathy, Financial Products, Interpersonal Communication, Standards Compliance, Transaction Services

Apply About employer

More about this job

Responsibilities

You will lead the Client Engagement Associate team by delivering exceptional service and mentoring staff on complex transactions. You are responsible for managing client accounts, identifying financial needs, and proactively connecting clients with the appropriate banking resources.

Requirements

Candidates must possess expertise in financial services and demonstrate strong leadership and problem-solving abilities. You must be flexible to work evenings, weekends, and at multiple banking locations as required.

Skills

Client engagement
Financial services
Customer service
Operational leadership
Mentoring
Problem solving
Accountability
Digital literacy
Mobile banking applications
Team support
Relationship management
Transaction services
Interpersonal communication
Goal orientation
Conflict resolution

Benefits

Competitive salary
Incentive pay
Banking benefits
Benefits program
Defined benefit pension plan
Employee share purchase plan
Vacation offering
Wellbeing support
MomentMakers recognition program
Purpose Day

Visa sponsorship

Not detected in the job text

Keywords

Banking
Financial services
Client engagement
Customer experience
Leadership
Mentorship
Mobile banking
Account management
Operational leadership
Financial goals
Teamwork
Relationship building
Problem solving
Transaction processing
Banking centre
Inclusion
Professional development
Performance management
Digital banking
Client support

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