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Added 24 mins ago
TO
Events & Group Sales Manager - Time Out Market, Vancouver
Time Out Market
Vancouver, BC
- $65,000 to $70,000 CAD / year
- Full-time
Full-Cycle Sales & Client Experience: Lead the complete sales lifecycle from initial inquiry to signed contract. Create tailored proposals and conduct immersive site tours highlighting the…
Added 24 mins ago
F
Sr. Specialist, Custom Client Analytics
Flywheel
Toronto, ON
- Full-time
Contribute to the creation of thought leadership content to support the team’s perspective on retail media, analytics, and industry trends.
Added 24 mins ago
H
Manager, Paid Social
Hush
Toronto, ON
- Full-time
…deciding what we make, why, and how we test it. You’ll also lead our measurement approach, so every dollar we spend is proven to be incremental. We’re looking for someone equally fluent in…
Added 24 mins ago
A
B2B Account Manager
Article
Vancouver, BC
- $69,000 to $78,000 CAD / year
- Full-time
Work with your manager and team to analyze market opportunities, strengthen the selling toolbox, and lead initiatives that turn opportunities into business.
Added 39 mins ago
N
Mill General Superintendent
Nutrien
Lanigan, SK
- Full-time
Lead and develop a high-performing team of leaders, staff, and hourly employees to achieve and exceed site goals related to safety, production, reliability, employee engagement, and cost…
Added 39 mins ago
SD
Pharmacist, Hourly Part Time Day
Shoppers Drug Mart
Emerald Park, SK
- Part-time
Proven ability to drive and build the business, lead by example and support enterprise programs
Added 39 mins ago
W
(CAN) Front End Checkout Team Associate
Walmart
Montreal, QC
- Part-time
7.Refers appropriate service and transactional items to a Customer Service Manager or Front End Team Lead.
Added 39 mins ago
W
(CAN) Front End Checkout Team Associate FT
Walmart
Drumheller, AB
- Full-time
7.Refers appropriate service and transactional items to a Customer Service Manager or Front End Team Lead.
Added 39 mins ago
W
(CAN) Customer Service Manager
Walmart
Calgary, AB
- Part-time
…build strong leadership and operational skills in a fast paced retail environment. In this role, you lead front end operations to deliver exceptional customer service, support a positive…
Added 39 mins ago
W
(CAN) Overnight Assistant Manager
Walmart
Alma, QC
- Full-time
To support the Store Manager and manage store operations according to Company guidelines and lead Associates to ensure friendly, helpful service and drive profitable store sales.
Added 39 mins ago
W
(CAN) Front End Checkout Team Associate
Walmart
Dieppe, NB
- Part-time
7.Refers appropriate service and transactional items to a Customer Service Manager or Front End Team Lead.
Added 39 mins ago
A
Product Development Lead
ARC'TERYX
North Vancouver, BC
- Full-time
As the Product Development Lead, you lead a specialized team of Product Developers through the development of our most technical products. Your efforts focus on managing a product from…
Added 39 mins ago
S
Coffee Bar Team Lead
Save-On-Foods
Burnaby, BC · Madison Centre - Burnaby BC
- Part-time
With over 185 stores and nearly 22,000 team members, Save-On-Foods is Western Canada’s largest grocery retail company and a great place to grow your career. Committed to its core values of…
Added 39 mins ago
T
Manager, Customer Experience
TD
Thunder Bay, ON
- Full-time
· Lead the team to monitor workflows, prioritize tasks and assign duties while resolving and improving operational issues
Added 54 mins ago
L
Guest Experience Lead | Westmount (Contract through January 2027)
lululemon
Montreal, QC
- Full-time
Added 54 mins ago
L
Product Operations Educator (Full Time) | Polo Park
lululemon
Winnipeg, MB
- Full-time
…and process shipments, organize product within the store (the retail floor and the back of house) as directed, and complete other inventory-related tasks to maximize profitable product…
Added 54 mins ago
SI
Senior Accountant
Synectics Inc.
Niagara Falls, ON
- $77,000 to $85,000 CAD / year
- Full-time
…operations, improving financial controls, supporting junior team members, and providing meaningful financial insights to…
Added 54 mins ago
L
Guest Experience Lead | Tanger Outlets Ottawa
lululemon
Ottawa, ON
- Full-time
The Guest Experience Lead is responsible for ensuring all guests (i.e., customers) receive a quality in-store experience. They do this by overseeing or providing technical product education…
Added 54 mins ago
L
Responsable E-Retail - E-Retail Manager
L'Oréal
Montreal, QC
- Full-time
Lead influence strategy in collaboration with the A&I team to enhance product visibility and achieve traffic and conversion goals.
Added 54 mins ago
L
Product Operations Lead | Carrefour Laval
lululemon
Laval, QC
- Full-time
Added 54 mins ago
CL
Store Manager
CHANGE Lingerie Canada
Toronto, ON
- Full-time
Lead a team. Drive results. Help every client feel confident.
Added 54 mins ago
Interim Store Director (10 Month Contract)
Sephora
Calgary, AB
…the world. Our constant innovation, our ability to see and lead trends, and our focus on providing an outstanding customer experience make us the most-loved beauty community and top of mind…
Added 54 mins ago
S
Stage Experience Lead - Full Time
Sephora
Langford, BC
- $22.85 to $28.55 CAD / hour
- Full-time
The Stage Experience Lead - Full Time will be assigned to oversee all sales floor departments within a specific Sephora location. This can include Beauty, Skincare, Fragrance & Haircare or…
Added 1 hour ago
KB
Boom Truck Driver
Kent Building Supplies
Bridgewater, NS
- Full-time
…Ontario, Newfoundland and Labrador), as well as in USA. We are a team of 20,000 dedicated employees. At J.D. Irving, Limited, you are part of a dynamic team of professionals who lead with…
Added 1 hour ago
M
Sr Manager of Sales - Growth Channels
Mattel
Mississauga, ON
- Full-time
The Canadian Commercial Sales team is responsible for driving growth, market share, and strategic partnerships across Mattel’s key retail customers. The team leads the development and…

CIBC

Sr. Client Engagement Associate

Edmonton, AB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 13, 2026
Posting language: English
Posted: Nov 5, 2026

Original job description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you'll be doing

As a member of the Personal and Business Banking Team, you’ll use your expertise in financial services products and customer service to help clients as they manage their day-to-day banking needs. As a Senior Client Engagement Associate, you'll lead by example in delivering exceptional client experiences while mentoring and supporting the Client Engagement Associate team. Whether it’s taking the lead to answer questions, assisting with transactions, or proactively connecting clients with the right team members, you’ll be the first line of support as clients work towards their financial goals. You will also provide guidance on complex transactions or client issues, combining strong client service with operational leadership to strengthen relationships, develop the team, and help make our clients' ambitions a reality.

You’re flexible to work our banking centre hours which may include evenings and weekends. To help deliver a great client experience, you’re flexible to work at multiple banking centres within a reasonable travel distance.

At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, you’ll be on-site full-time.

How you’ll succeed

Client engagement - Help clients manage their accounts and products. Focus on the client experience and make interactions meaningful. Ask thoughtful questions to understand client needs, explain relevant banking products and services, support the sale of products and services that meet their specific needs, and identify opportunities to connect clients to the right CIBC team members who can help them reach their goals.

Problem solving - Listen, gather information, and put yourself in the client’s shoes. Act like an owner by taking accountability for client issues, and know when to lean on others to find better solutions.

Leveraging technology - Become a technology expert. Share your knowledge by introducing clients to our mobile banking applications, helping them to better manage their banking needs.

Team support - Support Client Engagement Associates as a trusted resource, provide visible assistance during peak periods, mentor new team members through job shadowing and feedback, and help resolve complex client issues in collaboration with the banking centre leadership team.

Who you are

You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, it’s the right thing to do.

You’re goal oriented. You’re motivated by accomplishing your goals and delivering your best to make a difference.

You're motivated by collective success. You know that teamwork can transform a good idea into a great one. You know that an inclusive team that enjoys working together can bring a vision to life.

You’re passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partners. You connect with others through respect and authenticity.

You love to learn. You’re passionate about growing your knowledge. You have a strong sense of curiosity.

You engage with your heart and mind. You care about people and understand different perspectives. You listen and learn from the experiences of others.

You live your values. You bring high standards, genuine care to your relationships, and want to grow with an employer that shares your values and brings out your best.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).
We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

804 WEBBER GREENS DRIVE NW

Employment Type

Regular

Weekly Hours

37.5

Skills

Client Issue Resolution, Client Service, Customer Experience (CX), Digital Literacy, Empathy, Financial Products, Interpersonal Communication, Standards Compliance, Transaction Services

Apply About employer

More about this job

Responsibilities

You will lead the Client Engagement Associate team by delivering exceptional service and mentoring staff on complex transactions. You are responsible for managing client accounts, identifying financial needs, and proactively connecting clients with the appropriate banking resources.

Requirements

Candidates must possess expertise in financial services and demonstrate strong leadership and problem-solving abilities. You must be flexible to work evenings, weekends, and at multiple banking locations as required.

Skills

Client engagement
Financial services
Customer service
Operational leadership
Mentoring
Problem solving
Accountability
Digital literacy
Mobile banking applications
Team support
Relationship management
Transaction services
Interpersonal communication
Goal orientation
Conflict resolution

Benefits

Competitive salary
Incentive pay
Banking benefits
Benefits program
Defined benefit pension plan
Employee share purchase plan
Vacation offering
Wellbeing support
MomentMakers recognition program
Purpose Day

Visa sponsorship

Not detected in the job text

Keywords

Banking
Financial services
Client engagement
Customer experience
Leadership
Mentorship
Mobile banking
Account management
Operational leadership
Financial goals
Teamwork
Relationship building
Problem solving
Transaction processing
Banking centre
Inclusion
Professional development
Performance management
Digital banking
Client support

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