Jobs in Canada

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TZ
Supervisor, Marketing and Communications (TZWC)
Toronto Zoo
Toronto, ON
- $79,056 to $89,000 CAD / year
- Full-time
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Sr Analyst, Retail, Regional Finance
Nutrien
Saskatoon, SK
- Full-time
Please be advised that pre-screen interviews may be transcribed (there will be no audio or video recording) and that artificial intelligence tools may be used to summarize the transcript of…
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MA
Business Analyst
MSH Americas - Diot-Siaci Group
Toronto, ON
- $95,000 to $110,000 CAD / year
- Full-time
Artificial intelligence or automation platforms, including concepts such as explainability, confidence thresholds, and human review.
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HB
Franchise Business Partner
Hana Brands
ON · Ontario, Canada
- $60,000 to $80,000 CAD / year
- Full-time
Hana Brands does not use artificial intelligence or automated systems to screen, assess or select applicants for this position. Every application is reviewed by a member of our team. Due to…
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Insurance Business Analyst
UST
ON · Ontario, Canada
- Full-time
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BC
Intern, Financial Reporting & Insights (Winter 2027)
BDO Canada
Montreal, QC
- Full-time
BDO may use artificial intelligence enabled tools to support certain aspects of the recruitment process. While these tools assist our teams, our use of AI does not replace human decision…
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LC
Pharmacist, Hourly Part Time Flexible Shifts
Loblaw Companies Limited
Mississauga, ON
- Part-time
…position. This posting is for an existing vacancy. The Company uses artificial intelligence for the purpose of screening, assessing and/or selecting applicants for this position. /…
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MA
Business Analyst
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- $95,000 to $110,000 CAD / year
- Full-time
Artificial intelligence or automation platforms, including concepts such as explainability, confidence thresholds, and human review.
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Senior Business Analyst
UST
ON · Ontario, Canada
- Full-time
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BI
UI/UX Designer with Figma
BURGEON IT SERVICES
ON · Ontario, Canada
- Contract
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Senior Writer, CBC Money, (English Services) (On-site)
Radio-Canada
AB · Edmonton, AB
- Full-time
…people are struggling to land that first job at a time when artificial intelligence and technology are changing the workforce. Canadians are faced with a myriad of complex economic…
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Replenishment - Clerk Grocery Overnight Part-time
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- Part-time
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IG
VP, Controller
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Vancouver, BC
- $180,000 to $210,000 CAD / year
- Full-time
GAAP and US-Canada cross-border experience
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Warehouse Person - Night
Sobeys
North Saanich, BC
- Full-time
We may use Artificial Intelligence (AI) tools to support efficiencies in the candidate screening, assessment, and recruitment processes. These AI tools do not make hiring decisions on…
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GD
QMS Auditor
General Dynamics Land Systems–Canada
London, ON
- Full-time
General Dynamics Land Systems - Canada may use Artificial Intelligence (AI) tools to enhance efficiency during the recruitment process. However, applications and candidates will continue to…
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Senior Writer, CBC Money, (English Services) (On-Site)
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- Full-time
…people are struggling to land that first job at a time when artificial intelligence and technology are changing the workforce. Canadians are faced with a myriad of complex economic…
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Warehouse Person - Afternoon
Sobeys
North Saanich, BC
- Full-time
We may use Artificial Intelligence (AI) tools to support efficiencies in the candidate screening, assessment, and recruitment processes. These AI tools do not make hiring decisions on…
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R
Senior Writer, CBC Money, (English Services) (On-Site)
Radio-Canada
Vancouver, BC
- Full-time
…people are struggling to land that first job at a time when artificial intelligence and technology are changing the workforce. Canadians are faced with a myriad of complex economic…
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GC
Quality Inspector
Garland Commercial Ranges
Mississauga, ON
- $22.69 CAD / hour
- Full-time
We may use artificial intelligence‑enabled tools to assist with certain aspects of the recruitment process, such as screening or assessment. These tools support - but do not replace - human…
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Software Developer - Surgical Computer Vision
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Montreal, QC
- Full-time
We’re looking for a Software Developer to help build better visualization for minimally invasive surgery.
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Director and Technical Lead Data Science & Innovation GEMINI
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Toronto, ON
- Full-time
…data is critical to harness advanced analytic methods such as artificial intelligence and machine…
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MA
Business Analyst
MSH Americas - Diot-Siaci Group
Calgary, AB
- $95,000 to $110,000 CAD / year
- Full-time
Artificial intelligence or automation platforms, including concepts such as explainability, confidence thresholds, and human review.
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R
Senior Director, Information Security and End-User Technology (T & I) (Telework/Hybrid)
Radio-Canada
Toronto, ON
- Full-time
Anticipate technology trends and lead the secure integration of artificial intelligence (AI/GenAI) and automation into business processes and security defences across the organization.
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HR Manager
Sidetrade
Calgary, AB
- Full-time
Four days per week on-site at our Calgary office

CIBC

Sr. Client Engagement Associate

Toronto, ON, Canada

Full-time

Apply on cibc.wd3.myworkdayjobs.com About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 20, 2026
Posting language: English
Posted: Nov 13, 2026

Original job description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you'll be doing

As a member of the Personal and Business Banking Team, you’ll use your expertise in financial services products and customer service to help clients as they manage their day-to-day banking needs. As a Senior Client Engagement Associate, you'll lead by example in delivering exceptional client experiences while mentoring and supporting the Client Engagement Associate team. Whether it’s taking the lead to answer questions, assisting with transactions, or proactively connecting clients with the right team members, you’ll be the first line of support as clients work towards their financial goals. You will also provide guidance on complex transactions or client issues, combining strong client service with operational leadership to strengthen relationships, develop the team, and help make our clients' ambitions a reality.

You’re flexible to work our banking centre hours which may include evenings and weekends. To help deliver a great client experience, you’re flexible to work at multiple banking centres within a reasonable travel distance.

At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, you’ll be on-site full-time.

How you’ll succeed

Client engagement - Help clients manage their accounts and products. Focus on the client experience and make interactions meaningful. Ask thoughtful questions to understand client needs, explain relevant banking products and services, support the sale of products and services that meet their specific needs, and identify opportunities to connect clients to the right CIBC team members who can help them reach their goals.

Problem solving - Listen, gather information, and put yourself in the client’s shoes. Act like an owner by taking accountability for client issues, and know when to lean on others to find better solutions.

Leveraging technology - Become a technology expert. Share your knowledge by introducing clients to our mobile banking applications, helping them to better manage their banking needs.

Team support - Support Client Engagement Associates as a trusted resource, provide visible assistance during peak periods, mentor new team members through job shadowing and feedback, and help resolve complex client issues in collaboration with the banking centre leadership team.

Who you are

You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, it’s the right thing to do.

You’re goal oriented. You’re motivated by accomplishing your goals and delivering your best to make a difference.

You're motivated by collective success. You know that teamwork can transform a good idea into a great one. You know that an inclusive team that enjoys working together can bring a vision to life.

You’re passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partners. You connect with others through respect and authenticity.

You love to learn. You’re passionate about growing your knowledge. You have a strong sense of curiosity.

You engage with your heart and mind. You care about people and understand different perspectives. You listen and learn from the experiences of others.

You live your values. You bring high standards, genuine care to your relationships, and want to grow with an employer that shares your values and brings out your best.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).
We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-460 University Avenue

Employment Type

Regular

Weekly Hours

37.5

Skills

Client Issue Resolution, Client Service, Customer Experience (CX), Digital Literacy, Empathy, Financial Products, Interpersonal Communication, Standards Compliance, Transaction Services

Apply on cibc.wd3.myworkdayjobs.com About employer

More about this job

Responsibilities

You will lead the Client Engagement Associate team by providing guidance on complex transactions and mentoring staff to deliver exceptional client experiences. Additionally, you will proactively manage client relationships, assist with daily banking needs, and promote the use of digital banking tools.

Requirements

The role requires expertise in financial services and a strong commitment to client-focused problem solving. Candidates must be flexible to work banking centre hours, including evenings and weekends, and be available to work at multiple locations.

Skills

Client engagement
Financial services
Customer service
Operational leadership
Mentoring
Problem solving
Digital literacy
Mobile banking applications
Transaction services
Relationship management
Team support
Communication
Financial goal planning

Benefits

Competitive salary
Incentive pay
Banking benefits
Benefits program
Defined benefit pension plan
Employee share purchase plan
Vacation offering
Wellbeing support
MomentMakers recognition program
Purpose Day

Visa sponsorship

Not detected in the job text

Keywords

Banking
Financial Services
Client Engagement
Customer Experience
Mentorship
Operational Leadership
Mobile Banking
Relationship Management
Transaction Processing
Personal Banking
Business Banking
Financial Goals
Digital Literacy
Teamwork
Problem Solving
Account Management

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Work requirements

Jobs in Canada