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Added 9 mins ago
BC
Financial Solutions Associate - Kerrisdale Branch
Beem Credit Union
Vancouver, BC
- Full-time
The Financial Solutions Associate provides proactive, milestone‑based financial guidance and general investment advice to members without an assigned portfolio. This sales‑driven role…
Added 9 mins ago
MI
Senior Associate, Portfolio Operations
MUFG Investor Services
Halifax, NS
- Full-time
…funds. A Fund of Funds Genesis Portfolio Operations (FOF) Senior Associate will operate and oversee reconciliation and NAV review technology to deliver a full reconciled gross Net Asset…
Added 9 mins ago
SD
Front Store Manager, Salaried Full Time Flexible Shifts Greenlight Requisition
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Owen Sound, ON
- Full-time
Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand.…
Added 9 mins ago
W
(CAN) Asset Protection Operations Team Associate
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An Asset Protection Operations Team Associate maintains store financial integrity and accuracy, pricing integrity, inventory control and profitability. This associate coordinates and…
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(CAN) Asset Protection Operations Team Associate
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NA
Chair - Business Administration, Accounting (Temporary)
Northern Alberta Institute of Technology
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- Full-time
…program promotional efforts, and works collaboratively with the Associate Dean to identify opportunities for revenue generation. Committed to academic excellence, the Chair is also…
Added 9 mins ago
CI
Associate, Cash, Collateral & Settlements Operations (12-month contract)
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- Full-time
As an Associate, Cash, Collateral & Settlements Operations, on a 12-month contract, you will support investment operations across public and private markets, with a focus on collateral…
Added 9 mins ago
SR
Research Associate
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- Full-time
…Finance and business background is preferred as the research associate will be required to track public company earnings, update datasets and be familiar with basic balance sheet concepts.…
Added 9 mins ago
AS
Oracle Data Conversion Technical Consultant
Ardent SoftSol Inc.
Toronto, ON
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Associate should be good in Oracle Fusion Financials and has expertise in Data conversion projects. Experience should be in between 10-15 years.
Added 24 mins ago
MI
Senior Associate, Portfolio Operations
MUFG Investor Services
Halifax, NS
- Full-time
…funds. A Fund of Funds Genesis Portfolio Operations (FOF) Senior Associate will operate and oversee reconciliation and NAV review technology to deliver a full reconciled gross Net Asset…
Added 24 mins ago
PA
Investment Operations Associate
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- Full-time
We are looking for an Associate to join our Investment Operations team who thrives in a fast-paced environment and enjoys tackling complex challenges. You will have the opportunity to work…
Added 39 mins ago
T
Customer Experience Associate - Mandarin Language Skills an Asset
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- Part-time
…future today and apply for the position of a Customer Experience Associate. We are expecting an all-around champion who can understand customer needs and advise best suited banking…
Added 39 mins ago
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Customer Experience Associate
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- Part-time
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Added 39 mins ago
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Associate – Retail/Wealth FX, Fixed Income and Precious Metals Distribution
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Toronto, ON
- Full-time
Minimum requirement is Post Secondary Education (preferably Business, Economics, Finance or Accounting).
Added 39 mins ago
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Associate, Commercial Banking
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You can demonstrate experience in financial statements and accounting principles including valuation techniques and cash flow analysis.
Added 39 mins ago
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Answer multi-line phones in a timely, professional and courteous manner. Direct all inbound calls to the appropriate associate or department and take complete and accurate messages if…
Added 54 mins ago
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Added 54 mins ago
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Manager, Investor Services
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- Full-time
Managing daily responsibilities of Associate and Senior Associates, Associate Managers including involvement in their development and performance.
Added 54 mins ago
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As an Associate in the Client Service Team, you will act as a knowledge broker between our clients and industry experts. Your role is to partner with our clients to understand their…
Added 55 mins ago
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Associate, Cross Border tax
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Added 1 hour ago
Senior Associate, OOH Direct Activation
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Added 1 hour ago
UO
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…students in the Master of Management Analytics (MMA), Master of Accounting (MAcc), Master of Real Estate Development (MRED) and future graduate programs, from the time a student accepts…
Added 1 hour ago
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Administrative Assistant - Calgary Christian Secondary School - Part-Time Temporary
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Added 1 hour ago
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Banking Operations Associate
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Toronto, ON
- $24 to $25 CAD / hour
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Investment Banking Associate, Power & Utilities
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CIBC

Sr. Client Engagement Associate [Hourly]

Owen Sound, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 14, 2026
Posting language: English
Posted: Nov 5, 2026

Original job description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you'll be doing

As a member of the Personal and Business Banking Team, you’ll use your expertise in financial services products and customer service to help clients as they manage their day-to-day banking needs. As a Senior Client Engagement Associate, you'll lead by example in delivering exceptional client experiences while mentoring and supporting the Client Engagement Associate team. Whether it’s taking the lead to answer questions, assisting with transactions, or proactively connecting clients with the right team members, you’ll be the first line of support as clients work towards their financial goals. You will also provide guidance on complex transactions or client issues, combining strong client service with operational leadership to strengthen relationships, develop the team, and help make our clients' ambitions a reality.

You’re flexible to work our banking centre hours which may include evenings and weekends. To help deliver a great client experience, you’re flexible to work at multiple banking centres within a reasonable travel distance.

At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, you’ll be on-site full-time.

How you’ll succeed

Client engagement - Help clients manage their accounts and products. Focus on the client experience and make interactions meaningful. Ask thoughtful questions to understand client needs, explain relevant banking products and services, support the sale of products and services that meet their specific needs, and identify opportunities to connect clients to the right CIBC team members who can help them reach their goals.

Problem solving - Listen, gather information, and put yourself in the client’s shoes. Act like an owner by taking accountability for client issues, and know when to lean on others to find better solutions.

Leveraging technology - Become a technology expert. Share your knowledge by introducing clients to our mobile banking applications, helping them to better manage their banking needs.

Team support - Support Client Engagement Associates as a trusted resource, provide visible assistance during peak periods, mentor new team members through job shadowing and feedback, and help resolve complex client issues in collaboration with the banking centre leadership team.

Who you are

You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, it’s the right thing to do.

You’re goal oriented. You’re motivated by accomplishing your goals and delivering your best to make a difference.

You're motivated by collective success. You know that teamwork can transform a good idea into a great one. You know that an inclusive team that enjoys working together can bring a vision to life.

You’re passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partners. You connect with others through respect and authenticity.

You love to learn. You’re passionate about growing your knowledge. You have a strong sense of curiosity.

You engage with your heart and mind. You care about people and understand different perspectives. You listen and learn from the experiences of others.

You live your values. You bring high standards, genuine care to your relationships, and want to grow with an employer that shares your values and brings out your best.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).
We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Owen Sound-999 2nd Ave East

Employment Type

Regular

Weekly Hours

37.5

Skills

Client Issue Resolution, Client Service, Customer Experience (CX), Digital Literacy, Empathy, Financial Products, Interpersonal Communication, Standards Compliance, Transaction Services

Apply About employer

More about this job

Responsibilities

You will lead by example in delivering exceptional client experiences while mentoring and supporting the Client Engagement Associate team. You will also manage day-to-day banking needs, provide guidance on complex transactions, and proactively connect clients with the right team members.

Requirements

You must be flexible to work banking centre hours, including evenings and weekends, and be available to work at multiple locations within a reasonable distance. You are expected to be a goal-oriented professional with a passion for people and a commitment to delivering high-quality client service.

Skills

Client engagement
Financial services
Customer service
Operational leadership
Mentoring
Problem solving
Transaction services
Digital literacy
Relationship management
Banking products
Team support
Communication
Accountability
Technical proficiency

Benefits

Competitive salary
Incentive pay
Banking benefits
Benefits program
Defined benefit pension plan
Employee share purchase plan
Vacation offering
Wellbeing support
MomentMakers recognition program
Purpose Day

Visa sponsorship

Not detected in the job text

Keywords

Banking
Client Engagement
Financial Services
Customer Experience
Operational Leadership
Mentorship
Mobile Banking
Transaction Management
Relationship Banking
Personal Banking
Business Banking
Teamwork
Problem Solving
Account Management
Financial Goals
Professional Development
Inclusion
Diversity
Performance Management
Banking Centre

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